This place and the manager/owner is the absolute worst person I have ever met! Tried to buy a hat from their clearance store and his employees had no idea how to ring it up. Left a phone number to have someone call when they figure it out. Manager called and blamed me for upsetting his employee? TRAIN YOUR EMPLOYEES!! Never buy from this place! read more

True story. Walked into the upstairs sale area a week ago on a Friday around 1pm with my wife and another couple. Spent maybe 10-15 minutes in the store. Everything was 25%-50% off and it was also a "tax free" weekend, I guess because of return to school. I brought 2 hats to the register where the store employee (lady) was at, intending to buy one or the other. After discussing prices on both hats, I selected the $60 hat, which was $30 after the 50% off. The lady then told me she didn't know how to ring it up. I was puzzled, but whatever. I said, "it's $30 after the discount". She says she needs to calculate the discount on the register and she doesn't know how to. She tries calling the store owner for instructions, but he doesn't answer the call. I very nicely and patiently say "OK. Here's my name and number. When you figure how to ring this up, call me, I won't be far away", and then I leave. 30 minutes later my phone rings and it's the owner. I'm on vacation, I'm all happy, I say "Hey, what's up?" This guy says "WHAT'S UP??? LET ME TELL YOU WHAT'S UP. I OWN THE HAT STORE. MY 80yr OLD EMPLOYEE JUST WENT HOME CRYING. WHAT THE HELL DID YOU SAY TO HER???" Needless to say this moron had his facts all wrong. He rants on me for a few minutes, not letting me get a word in. Finally he shuts up for a second, I ask if he has video cameras. He says yes. I ask if he watched them yet, he says no. I tell him to go watch the video, then call me back and apologize. I was as nice as could be to his employee, who apparently didn't know how to ring up a hat. Perhaps he never trained her? I tell this guy why would I leave my name and number if I just abused your elderly employee? This moron store owner has yet to call me back to apologize. read more

Everything went well. 5 started business that actually cares.lost my hat in curacso owner so tobit I got another hat and put astringent on it for the wind read more

I will admit fully... I LOVE hats. I was absolutely thrilled to find this shop on a recent trip. They had such an amazing selection. The two older women who were working that day (I wish I'd gotten their names) we're so sweet and helpful. They showed me so many styles and options. I settled on a flat crowned hat with a wide brim and it looked amazing. They also have a small but incredible selection of the most colorful and flowy dresses ever. I, of course, had to grab one and it was so comfortable and perfect. The next time I'm down, I will definitely be back in for more. read more

Panama Hat Company - Accessories Near Me - St. Augustine, Florida

Pricey due to its George st location so you pay a bigger $$ tag We needed a lager size than one size fits all and we were able to find it here read more

Was told they closed at 5 pm. Returned at 4:50 pm and they told me they were closed. It cost them $ 275.00 plus tax. Don't recommend this tourist trap to any one. read more

Great selection... a little high priced but quality hats for all. Located in an historic buildings

Deceptive return policy. I asked specifically if a hat was 100% cotton and they said yes, so o bought it. Got home to find the liner is polyester, the tag for the liner was separate and buried under the other tags. Tried to return it 3 days later with the receipt and they refused refund, said store credit only. They didn't have any non-polyester liked caps so that wouldn't work. Still refused refund--said I should have read the tags better. Maybe they should know their own hats better, and when they make a mistake return the customer's money. TERRIBLE SERVICE. read more

This is an awesome place to buy greats hats at a REASONABLE PRICE. I saw the same hat I purchased for half the price. The owner is VERY Knowledgable and has apprenticed to learn how to make home made hats. He is AMAZING and will steam shape your hat to your specifications. read more

Panama Hat Company - Hat bought at the PANAMA HAT COMPANY in St.Augustine, Fl. - Accessories Near Me - St. Augustine, Florida

If you're looking for a hat, any kind of hat, Panama Hat Company is the place to go! I have frequented this amazing shop so many times through the years and have never, ever been disappointed! I rarely leave empty-handed. We visited while on vacation through the years and now that we live within an hour or so, I've had the pleasure to come even more often. The staff are extremely friendly and always available to answer questions (without being the "I'm lurking behind you and watching every move you make," type.) The selection is crazy! It runs the gamut from practical "I need sun protection" to "I'd love a Tom Petty top hat...I'm THAT cool." You'll find Stetson, Panama Jack, Kangol, Tilley, The Country Gentlemen and much, much more! You'll see wool hats, straw hats fedoras, Panama style, scoop style and yes, even Top Hats! The staff were all wearing masks and they were required for patrons. The shop offers a military discount and offers Apple Pay as well. Now that we live here on the First Coast or the Historic Coast, I am anxious to build up my hat wardrobe. On each visit to St. Augustine, I KNOW The Panama Hat Company is a must visit! read more

Panama Hat Company - My husband modeling a hat from a previous visit. - Accessories Near Me - St. Augustine, Florida

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O Dec 19 2023 went in to buy a hat, tried several on and was pleased with the results. Asked the lady at the counter when they closed and she stated 6 pm. Left the store to talk to the wife and returned at 5 minutes to five. Was told by the so called Manager downstairs that the section upstairs closed at 5 pm. I looked at my watch and POLITELY stated it was 5 till 5 . She just rolled her eyes and Stated to come back in the morning. Then as I was leaving had the nerve to get snarky and say " have a nice day" After being treated so unprofessionally, there was no way I was going to buy a $ 200.00 hat from that clown. Went elsewhere and purchased a hat. So if you want to be treated unprofessionally by a rude and discourteous manager shop at this store. read more

This awesome store made my day! The proprietors so warm, welcoming, and appreciative of your business! I wish new businesses understood the value of customer service and kindness! I will think of them every time I don my hat. read more

Look for a paid "parking lot" near by and enjoy the walk. Good selection. Make sure you get the right sales person if you're going for the better quality. Marie took the time to make sure I was happy with all aspects of my choice. Dropping $xxx on a hat isn't something to be rushed. read more

Tony and his staff offer top notch hats AND Customer service! Bought 2 beautiful hats and they took care of shipping them home for me. Took great care If everything AND they have some super cool Brixton masks that have lanyards attached! Love this shop! read more

Panama Hat Company - Accessories Near Me - St. Augustine, Florida

I understand how people feel during this pandemic and I understand why these precautions are in place. However, when you BAR someone inside your business and then call the police and tell them they are refusing to leave, you are in the wrong. Went here, was not wearing a mask as I have a condition that makes it difficult for me to do so. The man started SCREAMING at me and spraying lysol in my face that I needed to leave and then put a BROOM across the door so that I could not leave. How are you going to scream at me to leave and then prevent my escape? I was embarrassed and mortified. So he calls the police, that is his right, and then sticks his stupid phone in my face to record my humiliation. Police officer was understanding and I went on my way but I will never EVER visit there again. I was traveling with my service dog with my medical documentation in my pocket specifically to help prevent these situations. I have since filed a complaint with the ADA. read more

I was waiting for the "Ring Man" to finish up with some customers. So, this store was Next door to the Ring Man, Abdul. I found two beautiful skirts in here and purchased them. I wanted to try them on, but it was too hot and I am not real sure if the three roomed store had fitting rooms. So, when I went to pay for the skirts(perfect travel skirts)I asked about the return policy. He told me, if they did not fit I could return them for a full refund the same day. If I returned them the next day or later, that I could get a credit voucher. The skirts were almost $30.00 each, so I tried them on as soon as I got back to the Inn that I was staying at-sad to say they did not fit. So, I went back to the store shortly after I rested and cool down from the heat. They happily gave me my cash back. So, then Ernie found two hats(he is a very picky hat snob)that he liked very much. So, he bought a grey hat and a black hat. They were very nice quality and breathable hats that he needed. So, then we went to pay for the hats. We only had to pay a little more than what the skirts costed. They gained a sale back and we left happy with what we had. This is a great store, but a little hard to get around-because their were so many people in there and small aisles. read more

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No signs about food or drink at the door. Walk in with all intentions of buying something and get scolded by some old hag about not having a lid on a cup. Super unprofessional and rude. Taking my business to a place that appreciates their customers. read more

We had an amazing experience with Panama Hat Company! They really went the extra mile and delivered product and exemplary customer service when we were in a pinch! I highly recommend them. read more

Last year (2022) bought a Stetson based on outstanding customer service and patience with questions about "real" Panama Hats. This year, back for a Borsalino Panama. Tony and his team were on time with service and advice. My compliments to a true professional who knows his craft and appreciates customer service and my thanks for all the information provided. read more

What do you do when your Mo-in-law needs something for her head because she forgot a hat? I didn't know!! But we found Panama Hat Company (thank God). They definitely have the real deal, some of these remind me of old movies where the characters were oh so "rico y suave". She happened across a nice raffia visor for about $30, it was cute, feminine and of high quality. Since it was 97 degrees with a 'real feel' of a whopping 107 outside this was a life saver. read more

I stopped at the store a couple times while visiting the area and each time all of the staff seemed very unhappy and not very pleasant at all. The selection was great, but the atmosphere was horrible. I could get most of the hats they offered on line and some at a better price. The second time I stopped in I asked if they had any coupons or specials or discounts, and the associate looked at me like I was crazy. I know it was a busy time as it was the weekend before Thanksgiving, but I haven't had such a bad experience at any other shops as I did here. On my next visit to St. Augustine I will definitely avoid this shop! I'll prefer to enjoy the more friendly shops with happier sales staff. read more

Our team really needed some assistance and the Panama Hat Company went above and beyond by helping! Great team and great product!!

My wife and I were vacationing in St. Augustine. While strolling through the streets of the historic city we saw this little Panama hat store and I was amazed at how many different styles of hats they have at a very reasonable price. I ended up buying one and I love my new panama straw hat. Wearing my new Panama straw hat makes me feel good because I know the hat looks good. One can tell by the look and feel that its quality. Additionally, the customer service was excellent. I recommend this place for anyone looking to get a hat that looks and feel great. read more

I've been going here for years. If you are looking for a hat, this is a great place to find one just for you. They also have a nice assortment of souvenirs for the tourist. read more

I was on my way from Florida back north and knew I wanted to find a hat store to replace my trusty old Panama Jack hat. I googled and found the Panama Hat Company in St. Augustine. When my wife and I got to the store I knew immediately it was the place I needed to be. Fabulous and large hat selection. The staff was helpful in assistance and answering questions. I purchased a Panama Hat, not a Panama Jack there. It is better quality with the same style and build I desired. I soon after had a quality issue with the hat and contacted Tony, one of the owners. He took care of me and replaced my hat soon after. I highly recommend PHC to anyone looking for a hat!! read more

Never shall I enter again! Come to SA 2-3 times a year. Twice I've gone in to look at hats and twice have I been rudely reprimanded by the employees. I know how to pick up a hat by the brim and remove it! But thanks for being rude....TWICE!! No sale for me today, or ever! read more

About six months ago I bought my favorite hat of all times here. I lost it so when I went back the other day and search for the exact same one I was not disappointed. They had sold out of the hat that I had bought but the owner informed me that they had a clearance shop up on the second floor. I went upstairs and found the exact same hat in a different color for half off making it only $30. which was a steal of a deal. I went back downstairs and I found a hat that was the same color as the one that I had lost I wasn't crazy about the decoration around the brim. But the price was so good that I had told them behind the counter that I was just going to cut it out. The owner pulled out a matching ribbon and asked if I could give him two minutes to customize my hat no extra charge!!! He did a fabulous job and I am a very happy customer. Friendly staff, great merchandise and a killer deal! Thanks again read more

Panama Hat Company - Accessories Near Me - St. Augustine, Florida

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Incredible after sale customer support! All I did is mention in an e-mail that the feather on my hat had seen better days and was wondering what my options are to get a replacement. Within hours Tony responded with choices and even offered to replace the feather for free! My hat has a new feather and added a different touch of color. Oklahoma Steve read more

Anytime I've needed a hat in the past few years, I've stopped in here to see what was available. Always a great selection of headwear and accessories. I was fitted for a Tilly's hat by the owner. He was very knowledgeable and helped me pick the perfect hat for trip to Utah. A real class act and a family run business, which I love to support local family owned businesses read more

I was hunting a hat for a while now. I happened t be down in St. A yesterday and found this place. It is right on St. George street in a cute old building. I walked in and image that there are hats everywhere. High and low up and down wall to wall hats. The some funny hats, some ball caps, and some fancy hats. I wanted a real panama hat. Heck they had a bunch of them. The lady that helped me was very nice and really knew her hats. I did end up with a authentic panama straw hat. It is perfect in so many way. it fits me well and is comfortable to wear. I really like this place and I know I will return for so more hats. I can see a new tree in my future. read more

Love this store and highly recommend it for purchase of authentic Panama jack hats. My brother found out I was going to Florida and asked me to see if I could find and buy him two hats. I researched online to find a store which sold these hats. I found this store, so quaint and in a cool shopping district in St Augustine snuggled away. I bought the hats. Unfortnely the size was incorrect,however, my brother worked with the owner to exchange the hats for the right size. The store not only honored the exchange but we're very professional and expedited the return. Kudos to this store and the owner. My plan is to return next year, on our annual vacation to Florida and buy myself and husband hats. 5 STAR. read more

The products from this company are diverse but all are of the highest quality. Support this family run company that not only delivers the highest quality of hats but also gives back so much to the community they call home. read more

Damn, great selection fair pricing, staff that knows hats. Impressed enough to take the time to review.

I normally go to St. Augustine each May for vacation, but not this year... The grandkids want to go to Disney. The problem for me is that it was time for a new Panama Hat. My "old" one is three years old, and my grandson likes to grab it off my head and throw it on the ground! That was my second; the first lasted a long time, too, and I have to wear my hat faithfully--baldness and skin cancer make it a demand. So I get my summer hat from Panama Hat Company each time. (Funny story: a few years ago I am in an airport in Ohio on a church Mission Trip from Atlanta, when I hear someone yell, "Hey, that's one of my hats!" It was Tony from the shop who was there to play a band gig. Small world, and how did he recognize from across the way that it was one of his hats?) Anyhow, I ordered from the website last week and have it in hand--or on head--all easy and painless. In person is better--they help fit you--but knowing my size made it a good bet to buy online with satisfaction. Tony sent a nice note separately. While they have all kinds of hats, I have purchased their namesake--the Panama Hat. They will also give you good tips to make your hat last. Highly recommended! read more

Excellent service , excellent products. Loved the hat and the accessories . Will buy again .