Palm Valley Garage Doors is the absolute best in the business! Dave offers the best service, prices & customer service in the area.
Palm Valley Garage Doors are total pros; dependable, reliable- & they'll never sell you anything you don't need.
My family owns a high-volume realty company. We frequently need garage door repairs/replacement for our clients, in addition to the needs of our own homes. We've used Palm Valley Garage Doors with 100% satisfaction, to repair or replace over a dozen garage doors associated with our business, in the past couple of years alone.
This morning, we had an issue in our own home that confirmed for us that Dave @ Palm Valley Garage Doors is our go-to guy.
A tension spring broke, and our garage door wouldn't open.
The home warranty company mistakenly sent a rep from Precision. (They won't be doing so again!)
Josh from Precision inspected the garage door and stated that, in addition to the obviously broken tension spring, the garage door itself was "punched out" in several places, damaged irreparably, and must be replaced.
He gave us an estimate for $2200... to replace a standard garage door.
(We've never spent more than $800 to replace like, kind and quality garage doors with Palm Valley Garage Doors.)
Josh's tone and attitude from the outset was condescending, insulting and rude. He stated in a remarkably accusatory tone, that the tension spring broke because the garage door hadn't been properly maintained. (Wrong- it HAS been maintained and we have the records!)
He further insisted that the garage door itself was damaged beyond repair... "punched out" in several places, and absolutely must be replaced.
I saw no physical damage. As a residential insurance adjuster, I'm reasonably able to identify physical damage. I asked Josh to point out the damage to which he was referring.
He stated that it was on the exterior of the garage door, but refused to accompany me outside to physically show me what he was referring to.
His attitude grew worse when I advised him that I'm a residential insurance adjuster & requested that he show me the damage he was claiming.
He blustered and became defensive, but was unable or unwilling to simply point to the damage he was claiming rendered our garage door inoperable.
The simple fact is, there was no damage to the garage door.
He knew it. I knew it. He had mistakenly assumed a female homeowner wouldn't know any better.
I later learned from a local handyman who previously worked for Precision, that their technicians earn a hefty 30% commission on every garage door they 'upsell' in the field, and are encouraged by management to sell garage doors, whether needed or not.
That 30% commission explains why Precision hangs a $2200 price tag on a door that retails $800/installed from any other company!
We advised Josh that we'd pay for the service call but we were not interested in doing business with Precision.
Twenty minutes later, Dave from Palm Valley Garage Doors came to the rescue!
Dave repaired our garage door in less than an hour, for $168 and change. He also confirmed that there was absolutely no physical damage to the garage door itself; only to the hardware, which he easily and inexpensively replaced. Our garage door is now operating perfectly.
If you want to be sold a bill of goods by a technician who gets a 30% commission on every garage door he upsells in the field, needed or not, by all means- call Precision Garage Doors.
If you want the best service possible, from a dependable company you can trust, call Dave at Palm Valley Garage Doors. You will be glad you did! read more