Great experience getting a spray tan prior to a weekend of big events. Mia helped me get set up and select the right color intensity and bronzer add on. The booth and room were clean and contained everything I needed. Mia demonstrated the positions for the spray and I felt confident I knew what to do when she left me to it. The spray in the booth was a nice fine mist and I don't feel sticky at all. The color already looks great (I went with dark and a jade add on) and I will definitely be back next month for my next set of events. read more

I was instructed to reached out after my negative review. Nobody responded to me. lol what a joke. BEWARE OF DIRTY ROOMS AND FALSE ADVERTISING!!!!! They advertise one price and charge you double. Called the customer service line and the lady was snarky and condescending. read more

just sat up front for over 10 min no one came up no one here bummed out. Was really hoping to try the place out.

Always friendly staff, very clean and modern beds. There's a spray tan machine that is outstanding. Very convenient location too. read more

Love the people that work here. it was very easy for me to sign up. Always been insecure of how pale I am, and they made me feel great!!

I had the best experience today thanks to Dominic. He was my first contact as I entered the building. He helped me by answering all my questions and listening to my concerns. He explained everything I needed to know. Also guided me through the process of explaining what I was signing and paying for. He was extremely informative and educated on the product and pricing. To have someone make you feel so welcomed is unheard of these days. Thank you Dominic for being WONDERFUL! read more

I pay for the monthly unlimited spray tan. I do a clear medium. Even spay and keeps me looking tan even though I avoid the sun.

I have always had amazing service at Palm Beach in Cotati. The salon is always clean and the staff is very friendly. Kasarah always greets customers with a great attitude and is very helpful whenever I have questions with my tan or membership. read more

Updated review 4/11/2024. I called to speak to a manager at replies I've received from other people after my initial review. The person on the phone was not only rude, she hung up on me! I went ahead and called the Marlow location and the manager/owner? was very polite and concerned about the vast amount of people contacting me since. VERY BAD LOOK! read more

I have had multiple spray tans in my life and I upgraded with all the amenities and I think it was the worst town I've ever had. It was uneven the bottom of my feet because they didn't clean the machine first or completely bright, orange and brown stuck in any creases that I had. The way the girl told me to stand did not get underneath my arms at all so I actually had to wear a long sleeves out the next day. The girl was nice but clearly very junior at her job. Also paid $30 for a candle there, smelled pretty good in the box, got it home lit it up and it had absolutely zero smell. $30 down the drain in and I will not be going back. It was $70 that I should not have spent all in all. read more

I got a monthly spray tan package and go in monthly to get my spray tan. Today when I came in they told me that they didn't have the clear solution (ordering error) and so I could pay additional for a different solution or wait 15 mins for someone to deliver more. I waited 30 mins, they didn't install it correctly and I continued to wait. I would have happily done a different solution but didn't want to pay additional since I have already paid for the tan with the monthly subscription. Can this company have a policy that if what they have previously sold the customer is not available they provide an alternate at no additional charge to the customer? Thank you. read more

Great place would recommend To anyone great staff The girls Nalmi & Riley great great give all the info on all the products and give great info on on how the tanning beds work go over all products. Highly recommended! read more

Love love lovvvve it here! Super convenient and easy to tan. The girls in here are so helpful and always have the answers to my questions. Love the product they offer here too!! I go to this location and the Santa Rosa Marlow location both for me are my home away from home. I will add I love that every time I come in to either location these girls here are always so sweet and accommodating, it's hard to find loyal smiling faces and it's nice to walk in every day and see theirs. Thank you girls, you rock and thank you PBT! read more

So I pay over $100/mo and have spent a lot of money on tanning lotions with these people. I haven't tanned in 2 months but have still been paying for it to support this business during COVID. I came to the Cotati location with 6 minutes left to close and I asked if I could tan, even though I knew I was cutting it close,) and the girl who was working said I didn't have enough time. Now I usually go to the one in Bennett Valley and I've gone there right before closing and they let me tan anyway. Several times! I know she could've let me tan here...I guess working a whole 5 hours is too much for some people. I had to write this review because I know she could've let me tan if she wasn't in such a rush to get of there. Being loyal to a business and trying to help support them during Covid does not pay off when their employees suck. Just sayin read more

Been tanning here for a few years now after my other salon closed. Love the beds , and the girls are always so sweet and helpful. Great location too read more

Had a great experience signing up for a membership today. Pri went over all my membership options and answered all my questions. She was super patient with me while I was choosing the best lotion. The girls working were amazing-watching them give good service to all current tanners coming in as well. My neighbor has been thinking about tanning so I happily told her about my experience today. Thanks Pri! read more

horrible customer service. The young girl behind the counter with the glasses and the bad attitude believe her name was Shelby golly she was so rude and unhelpful. was asking her a few questions about the tanning options and lotions and other products in the store. she acted like she didn't have time for me and kept huffing and puffing while playing on her phone. can't believe the service here I won't be returning. i love the area and shopping center bout how rude that girl was i cant believe. all the other girls that helped me before have been kind I was confused why she was so rude to me. also she was really expecting a big tip saying was I sure I didnt want to leave more of a tip for her so I just decided to not even get a tan read more

Customer service is phenomenal at this business. I go in regularly to get a tan and they always help me out asap. Would recommend this business to anyone looking to get a nice tan on! It totally works too! read more

I just wanted to say thank you to Kaitlyn. She's so nice, always says hi and is very welcoming. It makes all the different when someone takes pride in their job. Keep up the great work. Thanks again!! read more

So disappointed in this location. Have been going here for almost 4 years. Show up on a Sunday am and no one is there. It's closed when they should of been open. Called a couple hours later still closed. Found out not enough employees because of College starting back up. Where are the owners!! Why wouldn't you make sure your business was open!!! Guess because it doesn't effect their pocket directly since we have automatic withdrawal no reason to care !!! read more

Went here after I received a call that solar flair had closed and they diverted there clients to palm beach. So far I have been impressed and keep coming back. The quality of their beds are excellent! I have the most basic plan, but I was given an opportunity to try the gold bed and what a huge difference that made. So if you are on the fence of which plan to do I would go gold. The pricing is reasonable. I pay $38.50 a month unlimited. It's taken out automatically from your bank account but you can freeze at anytime. The staff is friendly and are always kind. They are also very tan ;) good for business. read more

Not sure why this place has so many upset reviews, maybe because it's a "chain". Anyway, never had a bad experience here except that sometimes it can be CRAZY busy but that's what happens when you live near the college. Staff has always been friendly. Place is clean, beds are clean. Huge selection of tanning lotions and other goodies. Only thing I'd recommend is for them to get new chairs in the waiting room. One is super broken and has been for a while. Other than that, it's great! read more

Dominic is Awesome! I have been tanning at this salon and it's sister salons for about 2-3 years now and I have had some bad experiences that were resolved for the most part no need to harp. Dominic is very friendly and always has a positive attitude. Great Customer service is hard to come across these days so Thank You! read more

Went in to sign back up after I stopped my membership last year due to covid and them always being closed and was told I have a $230 outstanding balance. I have no idea why this is. And I wasn't able to tan. Not happy with how it was handled and I will not be returning after all. read more

And it's been a week since I sent the email with information you requested and today I got another automated phone call my card was declined. Well. Yea... Why can't a human call me??? It's not that hard.. a robot will not help I will be transferred to a voicemail . Can someone check the email and call me? read more

I have always enjoyed going to Planet Beach got a wonderful experience every time until today my PBT app says that I do not get billed until 6 1 2021 and its the middle of May and this manager in Cotati is not even letting me tan or even taking the time to take a look at my app and I'm not able to tan she's being so rude I wouldn't recommend anyone coming here she definitely needs to learn better customer service skills I work in costumer service and would never treat a person this way not even outside of work Than she gave me a number where I can't even get a hold of anyone I just wanted help and didn't want to be billed twice the app says clearly Iam able to tan , read more

Palm Beach Tan - Skin Care Near Me - Rohnert Park, California

Give me a break!!!! How is this place in business ? I had a few questions since I had NEVER been to a tanning place before. The answers I got were these ( after a heavy sigh and eye roll) :sure, not sure, push this button and a shoulder shrug. If you don't know how to explain how the equipment works and don't want to be here... find a different job. Avoid this place at all cost!!! read more

Ever since the new ownership has taken over this place is horrible! I would not sign up with palm beach in Sonoma country especially right now. You'll be Throwing money down the drain. The staff keeps quitting so they don't have enough people to work. I've tried to tan multiple times recently and there is always a sign on the door saying they had to close early due to no staff or someone had school. How bad is It that people pay monthly for a service to be able to use every day and then it's closed without any warning. Contacting customer service has been a disaster as well. They don't do anything. People should be refunded for the days that the salon is closed or closes early! This is happening at all the Sonoma county salons. Tried to tan today in cotati, sign on the door. Called Petaluma because I cotati hasn't been open for 3 days for me to tan for an event this weekend and low and behold Petaluma is closed too! Windsor answered and said to call customer support. Palm beach- please start returning customers for the days you are closed. This is a rip off. And find a way to let your customers know when you are randomly not open. It's wasting all of our time to go out of our way to tan and show up to lights off and a hand written note on the door! read more

Staff was great. However, things I didn't like about the place in general was a lot. They had no single packages of tingler tan location, no mirror in tan room. I pretty much threw my money away even tanning, not having location is kinda 1/2 your business. Anyways, won't be ba. read more

The owners of this place are complete thieves. I used a bonus a couple years back to purchased a massive package for tanning under the prior ownership (if I recall correctly it was $700). I travel frequently for work and set it up so I could come in as time allowed and I wouldn't have to worry about the money. I had been in a couple times with the new ownership, bought some lotions with my points and tanned with them but had practically a 5+ year supply of points left at the rate I was using them. Works been hell so I haven't been in since July 2015... Prepping for an upcoming vacation, I decided to head in for the next 8 weeks. Turns out my account has been COMPLETELY wiped. No email, no phone call, no contact whatsoever.l that this was happening... Basically robbed. Waiting to hear from someone since I have no one to reach out to. This is ridiculous. read more

I just started going to PBT and it's been a great experience so far! I read the reviews about not the greatest customer service at other locations, so I was a little concerned. However, it's been great! Everyone's super friendly. I can't remember the girls name, (I think it's Kaylyn or something like that.) She was absolutely amazing, super knowledgeable and helpful. I think my only complaint would be that there aren't a lot of beds for each level, but I've rarely had to wait for a bed surprisingly. I've also noticed results quite quickly and I don't tan easily and I've also been to quite a few tanning salons in my lifetime. Thanks PBT! read more

Since Palm Beach has been taken over by different owners. The place is not client oriented. I have been going to PBT for many years. When I first started, oh clients got so many perks and when any of the booths were down I'd just talk to the girls working and within 48 hours machines were ready to go. There's many other things that this company has demonstrated money hungry, just give us the money. Not client perks. Rhonert Park Salon - All there machines are crap, there broke, bulbs are out and it's been weeks since nothing has been done. Contacted corporate, staff in shop. The boy who works there is such a fake person and snobby, he thinks he's better. If he likes you good, but if he dosen't ohh so so fake smile. It's gross. The Petaluma is the best salon. Great staff, working equipment and the staff is bomb. Santa Rosa store staff bomb. Equipment so so. New owners took it from something that was one of the best salons ever. I've been tanning many salons for lots and lots of years from San Jose to Santa Rosa. Corporate is running into a cash cow. No long term client appreciation. I use to personally get perks for the longer I stayed. Now that I'm at a great low rate because I've been there. Zero, I get nothing for loyalty. Not sure what new clients get but they pay 30 more a month than I pay. Super disappointed. I contacted corporate about an incident that happened over a month ago and the problems not fixed they said they would get back to me. Haven't heard a word. read more

I'm giving this place a three star review because it's convenient and I'm usually out pretty fast. I got the unlimited spray tan membership for like 35 a month. I was in a wedding and didn't want to look pasty in a black dress. Well, in the beginning it's great! I'm in and out no problem. But I think they are understaffed. The last two weeks I've been in, they only have one person closing and the. A line of like 5 people. The poor girl at the desk is alone, cleaning tanning rooms, and helping people sign up for memberships, as well as checking people in. I honestly feel like it's not safe for one person to be working alone. And people are waiting around for people who are signing up for memberships. It's frustrating seeing the same girl busting her butt to trying to help everyone out. read more

Never have enough beds, I don't get offered another bed instead of waiting as well. The beds need to be cleaned not only the glass where you lay down but inside the unit too. I went to put my head down and saw so much dirt/ dust it kind of grossed me out. Still go here only because it close to my house. read more

I went in for a spray tan on 3-23-2021, and the girl who was working was so nice and helpful! I believe her name is Caitlyn. She walked me through how my sun dollars worked and helped me pick out a bronzer color. She explained everything so well! read more

On day of signing up, July 25,2021, I spent 200 dollars, for one lotion, goggles, and a month of diamond membership. After going a few times and learning along the way I have asked some questions about the tanning process, helpful tips, have done my own looking into, etc. A few days ago upon leaving the bed, I stopped and asked about the changing of the lamps, mainly due to one of them being out, in the bed I had just used, and bc I am still new to this. I asked how "new" or when was the last time that the lamps were changed in this bed. I didn't get a straight answer, instead, I got " this one has more than that one"(as she pointed). I replied, " so they don't say or your system doesn't allow you to really know"? Then I got, " it doesn't really say it just shows like how far". Some BS she was hoping that I would buy. I asked another question about the lamp being out- and got a" that's a maintenance thing/issue" " I don't know " very f i r m and abrupt, I k n e w that should be the last one to ask, Answering my questions were obviously upsetting/irritating her& clearly N O T what she came to w o r k for today (tomorrow didn't look any better) She was clearly not happy. Everything was fine just days ago when I was dropping $200 what happened?!?! I thought. Then to make things even more nice as I'm putting on my lotion and goggles getting ready to enter the bed I can hear her talking to a woman who made a comment about what her and eyes conversation was and they continue to go on and on and on g o s s i p i n g about what questions I was asking about the lamps. W H O A! I am paying for electricity at a h u g e m a r k u p rate-- I'm not asking anything inappropriate. Or am I? Anyway it's certainly gained me a lot of elementary behavior. I didn't really and I still do not, understand that asking questions about lamps should be a reason to be completely rude and mean/abrupt short with, and unfriendly and warrant being openly gossiped about , hard looks given, previous nice employees no longer want to say hi and be friendly with me in front of her, (followers) and the whole nine yards. Those were the same things you were doing when you were getting $200 for me?! Did I miss something. I I was certainly didn't see any signs indicating do not ask us any questions about lamps or changing them. Yeah this is my experience here. I sure should have looked here before I handed over my money, very common experiences here. read more

WOW this was an awful experience and I will definitely be sticking to the Petaluma location. The girls working here on 6/22 are very rude. They're giggling at the front desk talking about their plans for the night and how they don't want to be there. One girl walked me back after my cousin got her spray, and went walking back up to the front talking badly about my cousin who was still sitting in the front. She hid in the office the rest of the time we were there. So disgusted that anyone could behave that way in a place of business. I have been in customer service for years as both a waitress and a hair stylist and would have never had the nerve to behave that way. Won't be back read more

absolutely love this place! I was coming in to get my first spray tan EVER and I was a little nervous but the girls were so helpful and took me step by step through everything! also the color came out perfect and I would definitely get one again! read more

Horrible horrible place. I wish endless summer never sold their business. Girls are not as nice or welcoming. I've done mystic tan quite few times at other places and the golden tan lasts about 2 weeks. This one came off in the shower after I waited 24 hours to shower. So disappointing that I waisted $65 on this for nothing. Don't waste your time at this crummy place :( read more

TERRIBLE! Workers are so rude and not helpful, way to overpriced and wasn't very clean. The grounds were very dusty and the beds had streaks on them. Will never come back here again, hate this place! An absolute disgrace. read more