10/10 Im absolutely in love with Palm Beach Tan! Huge shoutout to Alyssa for always being so helpful and sweet. Thank you for all your help and always recommending me the best advice and of course always making me feel welcomed! read more

Went in this am. Alyssa was knowledgeable and friendly. Always provides great customer service including during busy times. read more

I'm paying for one of the highest memberships and it's really because it's so close to my house. I loved the prior owner and shop. For years, the service was the best, quality of bulbs and tanning and overall presentation inside. It is not even remotely the same. The love and pride from a private owner makes all the difference. I've already completed an email survey. It's the overall experience, including lack of customer engagement and service. Two days later, I went in about 20 min before 7pm. I didn't notice that was the closing time. I stood there for several minutes waiting. I saw the girl walking through the back. I know the door chime went off, so I just waited. More than five minutes later she came up and asked me what bed. I said 1 and she said 2 was way better bulbs. She said let me look and told me I was working my way back up so I could only do 7 min and go for bed 2. I said ok. I came out. There was another customer at the desk and I heard the girl tell her if she's even there 1 min before they close, she would have had to take her. I walk out. The other customer behind me. And then the girl working is outside, locking the door and leaving as well. Lights off. Jumps in a car and gone. I'm sorry, but I have a hard time believing my bed was wiped down when I came out, prior to the door lock. I'd be checking the cameras. I'm ready to give up the convenience. This membership isn't cheap and it's odd that it doesn't seem like real intervention, coaching or accountability are happening especially given all the surveys and feedback. read more

I called prior to coming to inquire for single session and was informed first session on us and single would be $10 and any add ons extra etc. also stated once I go I would get a tour and discuss more. Okay cool. I arrived and was shown two different sun beds and only was being shown membership prices. I informed I was only interested in a single price as I did not want to commit to a membership especially being my first time. I would want to keep testing before any monthly commitment. She was very adamant on the membership, even if I would have to pay more out of pocket in the long run for single sessions (as she stated) I was okay with that due to again not wanting to commit as of yet. After that she just went to the front and I felt awkward as no single session was acknowledged since she ignored after that so I just left. Why tell someone something over the phone and when I get there totally different. So it is very clear this is a membership only based tanning salon. I waisted my time even coming. And drove to sun coast which is further but I rather start with single sessions! read more

First time getting a spray tan here since Palm Beach Tan took over from Summit Beach Tanning. While I am very please with the studio renovations and my tan, I feel the customer service is lacking. When I originally called a few weeks ago, the young lady that answered the phone was great. She was friendly and knowledgeable. However, that was not the case of the young lady they had working the day I got my spray tan. Yes, she was friendly, but didn't seem to know too much about all of the different spray tan options and colors. I'm not there to chit chat, but being able to answer questions regarding new equipment and color combos would be nice... read more

Place has gone down hill. Customer service is awful. The girls don't acknowledge customers waiting. They have 1 girl working at 11am so the beds aren't clean and they can't ask a purchasing customer to hold on for a moment to get the bed ready for membership customers. Lastly when you put your account on hold make sure you check your statements as they continue to charge all year long. Just noticed that one last week as well. Do not go here! read more

Very happy with Palm beach tan. The staff are all so sweet and the products and beds work like a charm.

Walked in today to be surprised by the associate that didn't seem too thrilled having a job here. Barely made eye contact, barely looked like she wanted to say hello, didn't ask me if I needed anything ( actually was out of lotion ) but will wait and purchase from the other girls who are nicer and actually smile! I believe she's the new manager who just took over- Yikes!! read more

Love this new Palm Beach Tan location! I was previously frequenting the Eastvale and Orange location, but love this one that is in close proximity to Rancho Cucamonga. I'm a weekly spray tanner and plan to be a Palm Beach member for the foreseeable future! This salon has the Versa machine. The manager Destiny is so sweet and kind and makes you feel like a true friend. My original tanning salon in Orange became a Palm Beach Tan, give them a try! I think you will come to love it! read more

I was skeptical at first with the switch over after Lori sold summit beach but let me tell you- this staff is AMAZING. They have welcomed everyone with open arms. The salon is still kept VERY clean and I am happy about that because I am very particular with that. I've been there a few times and the staff Alyssa and Destiny are just so sweet and knowledgeable. I already feel so comfortable with them! I also met the district managers Natalie, Ali, and Melissa and these women know their stuff! They did such a great job training the staff that works there. I was with Lori the last 10 years and it looks like I will continue to be a member with Palm beach tan for a very long time. Thank you so much! And the cutest thing I heard from the employee Destiny was have a palmtastic day!! read more

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Improve you're training, or hire a manager that understands what a customer is trying to tell them. I only wanted to tan for 1 month. That girl didn't charge me a membership. I guess the different girl was some kind of manager she tried to get me to pay a membership. I had to keep saying I wasn't going to tan more than 1 month. Finally after about the 3rd time it sunk into her head. Geeze didn't think that was hard to understand read more

Love PBT! I was a member years ago when I lived in LA and utilized their Beverly Hills & Brentwood locations. I recently also resigned up at their Chino location because my office was close by until I started working closer to home and didn't care to do the drive, that is, until they took over Summit Tan near my house and now I'm a member again. They have the best spray tanning machines and cocktail tan sets. The tanning beds are top tier! I love it here! I'm so glad PBT found their way out to the inland empire. read more

Erin was rude and nasty I've been in here a few times and never had a problem with any employees but Erin was incredibly unpleasant. Hope management can get this straightened out... read more

I came in to get a tan and the manager was very inconsiderate and un welcoming. Always gossiping instead of helping customers. I wish this place had a more helpful and welcoming vibe. fix it. read more

I came when this place was Summit for my first tan ever and the girl walked me through the steps and it turned out great! Months later I went back for my second spray tan (I just do it for special occasions) and Palm Beach had taken over but promised they had the same spray tan booth. I said okay and I'd come in. Mind you it had been awhile since my first tan and I had zero idea what I was doing. The girl at the front was busy and I waited to the side knowing I'd need instructions and she just kept saying you can go you can go! I was like but what do I do? I know there's lotion and like a hair net? And she rolled her eyes and said the instructions were on the booth. I was so embarrassed I just went in. I was so confused, I don't think I used the lotion right, I was rushed and ignored and then on my way out she kinda waved me off. I was like what the heck I miss the old place. My tan was uneven and my hands looked awful. I called and spoke to the manager asking how I fix this and she was so apologetic. She called me back after I spoke to a front desk worker and we played phone tag for a bit but she told me to come in for a free tan. I said honestly I'm not really sure I want to do that I'm kind of embarrassed. She pretty much begged me to come back and said that isn't their character. I told her I probably wouldn't need a tan until next year and she assured me that was no problem. So here we are a bit less than a year later and I call to make sure I have a free tan because after getting home nearly in tears being splotchy and embarrassed and exfoliating the heck out of my body for days, I was still hesitant to go back. And the manager answered the phone. Idk if it's a different manager and she was sweet but she was just like yeahhh I don't see anything on your account. I explain and she's like yeahhhh maybe it expired. I see they left a voicemail? I'm like ....... Ok. Forget it lol I'm not fighting for a free tan I had to be coaxed into taking just to give you guys another chance from an awful experience. I don't blame the manager there today really but like put notes in peoples accounts? I literally said I wouldn't be back for a year and was promised it was of no issue. Not to mention it's a 30 min drive here for me since I moved. There's tanning places on every corner, why bother with a place that begs me to give another chance just to not even bother with following through on their end of putting some type of info in my profile. read more

Staff is always very helpful and friendly. Ariana always greets me and other customers with a smile!Almost always no wait times. All rooms are always super clean. Highly recommend to check out this salon! read more

I already miss the old staff, they were friendly cheery and polite. New staff is rude, disengaged and you feel as if you are bothering them with your questions . At another location It took 5 months for them to cancel my subscription when I cancelled including a fraud investigation with my bank. I had a session with them today because I was previously a member with the other tanning salon. Would not recommend and was completely disappointed to see the change over to this chain and sad to hear no staff from the prior salon was kept. read more

Palm Beach Tan - Palm Beach tan entrance - Spray Tanning Near Me - Fontana, California

Front entrance this place has gone way way way down. I'm not sure how much they sold the place for but I will say this I'm not a fan of the new management nor the staff. The old staff was great and sweet no personality now. read more

Palm Beach Tan - Front entrance this place has gone way way way down. - Spray Tanning Near Me - Fontana, California

I had such a frustrating experience at this tanning place. I had been faithfully paying $80 a month for a full year, looking forward to my tanning session, only to be met with attitude from one of the staff members. and the atmosphere was not welcoming No smile at all. To top it off, I was only allowed to tan for 5 minutes, which felt completely unreasonable to me, especially since I tan regularly at the gym. I really feel like I deserve a refund after this disappointing visit. I plan on giving them a call to address this issue. It's disheartening to have had such a negative experience, and I feel compelled to warn others about my encounter at this place. In my opinion, I wouldn't recommend this place to anyone based on my recent experience. read more

Friendly staff, super clean, and great tanning options--highly recommend this salon! Love this salon! Best tanning experience!

I've been coming here for years when it was summit beach tanning And now it's under new ownership Let me start by saying how much I enjoyed the manager Ali she checked me in and explained to me the new ownership rules she was amazing I truly felt welcomed as a customer also I went back a week later and wow I must say Destiny has a great positive attitude and bubbly personality she explained the sale on the lotions that was going she was so kind and gracious and also generous she let me used her personal lotion to achieve my tanning color goal WOW WOW WOW that's what I call outstanding customer service great job ladies well done bravo read more

I've been coming here for almost 2 years and I have no complaints. The store is really clean and the ladies that work there are really knowledgeable about the machines and the merchandise. They will guide you through from a-z. This is the best tanning salon yet. read more

Worst service and policy ever. I had a membership under previous ownership for months. Because I don't have record tanning with this new ownership, yet I'm in their system, they would not allow me to tan more than five minutes because I was a walk in with no record. I was told "we are a membership-based place",so that's why. I would think policies that essentially discourage walk-in is not good business. Yeah, I'm gonna go ahead and pay you $35 for five minutes of tanning. Possibly could've turned me into a membership customer but not now. read more

i returned one month later and literally nothing has changed. left over lotion splatters all over the floors and walls. floor still disgusting. it's obvious this place doesn't care about cleanliness. read more

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Business has a very knowledgeable and courteous staff. Recommended to family and friends.

Love Palm Beach Summit Ave....The Management has excellent knowledge on products , always greets you with a smile and keeps the place immaculate. Never a Wait on any of the various New Beds...Definitely a place for all your tanning needs... read more

I went back in February for a spray tan and tried out the new mystic spray tan. The business was under construction so there was lots of men working in there but they said they were still open and I could spray. I didn't realize how uncomfortable I would be undressing while there were men working basically above my head in the next room. Also electrical wires were hanging out everywhere in the room I was in. The price of the spray tan seemed insane to me. The hunt for a decent priced local spray tan continues. read more

I went to Palm Beach tan on Saturday, September 21st, and for the first time got the cocoon machine and the spray tan. Chloe helped me and she was awesome. She went over everything in great detail. Answered all of my questions with such a positive attitude and the place was clean. I would highly recommend palm beach town in fontana to anyone and everyone. read more

Love this location, the staff and Ari, the manager are always so nice , very helpful. Came in to tan and to ask about some of the products and had a great experience start to finish. Many tanning places do not do a good job cleaning their beds and I'm so glad to see that these beds were clean , highly recommend ! read more

Something has to change here! First of all they only have one silver bed so you always have to wait. Second I came in Saturday morning and had to wait 45 minutes to even check in and then be told I was third in line for the one available silver bed. They need more than one person on the weekends it's ridiculous. If things don't change quick, I will be cancelling my membership. read more

Terrible experience I was having myself and my daughter sign for the tanning the price started at $119 by the time you leave it's one $147.00 ! I will never come again every time I try to get a tan they make me wait because I am 20 minutes before the 24 hour. It is ridiculous. They're all sitting there, and all the beds are empty, and sometimes when you get there, the girls are at lunch so you have to wait either way, so that changes your wait time for the next day. It is ridiculous the way they do this! I will never return the place is empty I understand why. If you are like most of us on the schedule and busy, do not sign up here, they will make you wait. It all depends on the day before if they took long to put you in ! then you have to wait ...it's your fault. read more

Palm Beach Tan - This is my receipt it was supposed to be $ 119.00 so don't get fooled! - Spray Tanning Near Me - Fontana, California

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I'm so disappointed with this new ownership. First of all the pricing is ridiculous. By the time I walked out the door I had gotten a 7 minute tanning session in which threw me ( I've been tanning for years at 15 with no problems) 7 minutes did nothing in what was supposed to be their hottest bed. Returned several days in a row and still no color. I tan very easily bought their lotion and paid over &200 for a month of this. The $25 start up fee is by far ridiculous. Told I can't cancel till after the next billing occurs. So I'm stuck with 2 months of laying in a bed for the max of 12 minutes per session for nothing. I'm so dissatisfied with this place and would not recommend it to anyone. What a shame. Facility isn't as clean as it should be. They take about 2 minutes to sanitize it and clean in between customers. I will finish up what I'm stuck with and hope to be tanned by my daughter's wedding next month and that will be it with this place. Pale and disappointed .. April F Customer service read more

I was not aware of the switch in ownership, the previous owner (Lori) was very approachable and reasonable. The new ownership, is very corporate, no small business style customer service, it's all business, not approachable, point plank they could care less when it comes to dealing with ANY situation, unless you have your credit card out.I went in there the other day, they were under renovations and still with all the hazards in the way and the machinery not working properly they still tried to sell and and operate. I tried to discuss my situation and the manager could care less, proceed with caution at this location and with this CORPORATION. read more

I like the tanning beds here and the workers are very friendly and helpful. However the lamps in the beds have not been changed and well over a year. I upgraded yesterday and one of the face lamps that's been out for over 5 months was still out. I was told the lamps were getting changed in February, then I was told March then I was told April and now it's May and the lamp still have not been changed. read more

It was my first time ever going in for a spray tan & I could not have asked for a better experience! Alissa was SOOOO helpful I cannot express enough how grateful I am. She was working alone poor girl but she was quick & efficient & did not make me feel rushed or like I didn't matter. Even being SWAMPED she made sure I was completely comfortable before leaving me to tan and made sure I knew I could still ask questions if I had them. I'm so grateful for her help & kindness. I will be coming back here for all of my tanning needs! read more

Amazing workers! They were so friendly and willing to help you. I had tristan and she made sure to get me to the exact spray tan color that i was looking for and answered all my questions that I had. She showed me how to spray tan this being my first time and demonstrated for me how the process would go down. If anyone was questioning where they should go for a spray tan Palm beach Tan is definitely a place to go. Such a friendly staff and had a great experience overall. 10/10 recommend. The place was super clean and as soon as you walked in your were greeted with a smile and a conversation. read more

I've been coming to the Fontana location for sometime now and I love it! The BEST front desk girl is Ariana! she always greets you with a smile! She makes you feel so welcomed & she's a darn GOOD sales person! she knows the products, the promotions & how can you say no with that AWESOME smile of her's!! I highly recommend palm beach tan Fontana location!! read more

I see all the negative reviews & honestly do not understand the issue that people have. Complaints that the staff is rude, these girls are so personable, welcoming, & extremely hard working. Complaints that the location looks like a "graveyard". This is what happens when a new business purchases another. They break it down to a clean slate so they can build it back up, give them time. Seeing grown adults going onto yelp to complain about these issues is pathetic. Thank you palm beach tan, you girls have been awesome. Don't let these ken's & Karen's dull your sparkle. read more

Super disappointed with the way my membership was dealt with, I have been coming here for a few years and before it was a different owner because she was understanding and actually answered emails or phone calls. I had a family emergency, moved out of town tried to cancel over the phone kept getting told I couldn't they tried to explain how to do it online so I emailed and told them to cancel my account. A month later I get a phone call it never was done. Write them again, they finally do it after two months have already been charged so I owe over $200 but haven't been in to tan in over 3 months. Asked if they would work with me and I didn't even receive a response. Like how fucking rude. They just want the $ read more

Today was my first visit to Palm Beach Tan in Fontana and I was so impressed immediately by the cleanliness but even more so by the front desk woman, Melissa C. She was high energy and explained all of the membership packages and got me signed up within minutes. The bed and room itself were very clean. Would recommend to my girlfriends based solely on the customer service provided today! read more