This is a great place! People who work there are awesome .Casey is a great employee! Give her a raise

Edited: I love this place alot but the whole 24 hours between tanning is a bit much. I've been to tanning salons many times over the years. My work schedule is nuts. I want to go in every day to tan but because of their strict policy, they legit hold you to 24 hours. I went in yesterday and was "2 hours early" to tan, meaning it was 22 hours after I tanned, not 24 hours so they wanted me to go back later or the next day. It's NOT convenient at all. I'm a big girl (50 years old) and know I should wait til the next day to tan, but picking it down to the exact 24 hour time limit is annoying. I will more than likely try to find another place to accomodate my schedule. Here's my first review: Let me tell you about my latest escape--not to the beaches of the Bahamas, but to a tanning salon right here in Virginia, where the only thing predictable about the weather is its unpredictability. So, finding a place where the sun is always shining? Absolute gold! Popped into this new spot yesterday. The front desk was swamped, but the gal handling it deserved a medal--or at least a helper with superpowers. Despite the amount of people who had the same idea I did, she got me signed up for the "Big Daddy" package because if you're going to treat yourself, you might as well go all out. Now, let's talk about the Diamond Prism sunbed. OMG. This isn't just a tanning bed; it's a first-class ticket to relaxation town. Roomy enough to stretch out, curl up, or do pilates, (but who wants to risk a tan mishap?), it's equipped with all the perks: AC, quick heat-up, and a mist that feels like a tropical breeze. The Bluetooth lets me blast my favorite jams while I'm tanning to perfection. Honestly, is it so wrong to want to stay in there just a bit longer? Sometimes a girl needs a break from real life! With red light therapy included, it's like my skin gets a mini spa treatment while I'm getting bronzed. It's a two-for-one deal that my mid-life, fabulous-self absolutely appreciates. Whether it's a grey day or just a break from the grind, this bed is my new go-to spot for a quick getaway. So, to all my fellow ladies (or gents) in their prime who still want to look hot as hell, this place is a game changer. Just remember to treat your skin right--nobody's aiming to look like a sun-dried fruit roll-up! They have some fantastic skin products at the desk that are totally worth checking out. It's like a little vacation every time I go. Five stars from me, and here's to hoping every visit is as sunny as the first! read more

Great place. Service as promised, people are nice. Good job on the service - recommended.

Service was great! Facility is clean and staff were accommodating. They made sure to get me set up for a good tan.

I visited here last Saturday around 1 PM and not only was there no one there, there was no sign on the door indicating the location was closed. I called and emailed Palm Beach Tan about the unprofessionalism of this spot and have yet to receive a response. All that to say, I'm thoroughly unimpressed with this business and will likely cancel my membership if I cannot use a service I am paying for. This location may be closed too, so don't waste your time. read more

Great tan, location is really nice by restaurants and bars . Customer service was great too read more

Cleveland Park Location I love going here! Shaun has been holding down the helm here since I joined in April. He's so friendly and it's great to have some conversation with him before and after my session. The place is very clean and the beds and spray booths work well. I have the membership where I get unlimited spray tans and access to the nicest beds. I've been there at super busy times and super "slow" times. Even during the busiest Times, Shaun is professional and caters to everyone's needs read more

I went there on Saturday, April 6th at 1:45pm, the doors were locked, lights were off, and no one was there. The hours on the door say they are open from 9:00am -8:00pm. I tried calling the next day to see if they were open and no one answered the phone even though their hours say 10:00am to 8:00pm. No wonder this place has a two star rating. read more

It's been great!! The staff has really improved and it's always clean quick and a good/friendly experience. I've only ever spray tanned though read more

I love coming here for a spray tan. The vibe is friendly, nice, & clean. I am a regular here. I do recommend their primer lotion if you get regular spray tans it works wonders. Enjoy! read more

Please AVOID this location of Palm Beach Tan, and in fact, avoid PBT altogether if possible. I wrote to Corporate Customer service requesting that my membership be cancelled, received the response "I have cancelled your membership as of today; the services will expire on June 30, 2020. The final billing for your membership was on June 1, 2020." So, I wrote back asking why I would be billed on June 1, when the studio has been shut down due to COVID-19. This inquiry was BEFORE the phase 1 lockdown was revoked in Northern Virginia, so at that point, there would be no studio open for me to go to in June if I had even wanted to. The Customer Care rep then corrected her self, and said, "Sorry, that's my mistake. Your final billing was March 1st." Great, problem solved. Well, I was wrong. On June 1, I received my recurring $14.99 per month charge for 1x per month spray tan. I forwarded my email back to customer service to show that their rep said explicitly (in writing) that my last bill date would be March 1st. Then, another rep wrote back to me and said "Your final billing date was June 1, as stated in the original response back to you on May 27th." So, PBT essentially took the original incorrect response from their rep (which of course benefits them more than it does me), and are now trying to run with that. This is extremely self serving, especially due to the fact that I (nor anyone) had any idea that the salon would even be back to opening in June. Lucky for PBT, Tanning Salons opened right on May 29, so any person with a recurring membership got charged for the month of June, without the opportunity to change by the 25th of the month before. Nobody is answering the customer service phones at this point (even though they close at 5:30PM CT - it is 4:00 ET), and I don't have faith that I will be refunded due to prior interactions with PBT Corporate and the individual Clarendon location. Moral of the story, avoid this location as well as PBT as a whole. read more

I went into Palm Beach Tan on May 14th to sign up for a one month of bed tanning. I asked the lady at the front desk to recommend a nice lotion that would make my tanning experience better. After using the lotion a few times, I realized the lotion that I bought was actually a "sunless primer" meaning it was a primer for spray tanning, and that it wasn't going to improve my bed tanning in any way. So the woman essentially sold me a lotion that was only meant for spray tans and she knew I was purchasing it along with my bed tanning membership. I guess I should have read the bottle before purchasing but honestly I never would have thought someone would scam me like that. I brought this up to another woman at the front desk a few sessions later as soon as I noticed, and the best thing she could do was give me a discount on another lotion that was meant for bed tanning. After I just spent all that money on the sunless primer that I'm probably never going to touch again. It was just a little ridiculous in my opinion and such a waste of money. I definitely wont be coming back after my month is up. read more

I was a little hesitant after reading some of these reviews but the staff were very friendly and helpful. I'd never gotten a tan before, and it was exactly what I wanted. It's the closest and most convenient location to get a tan near me, and I would recommend it to anyone who wants to get a tan. read more

I would highly suggest AVOIDING this location of Palm Beach Tan. The girl working this front desk sold me a 10 tan package for $169 and specifically told me I had one year to use the tans before it expired. This was untrue, and Palm Beach Tan was unwilling to honor the original offer or refund me for my unused tans. I'm pretty sure that's called stealing... Here's the back story: The company itself isn't designed for sporadic tanners, which is a bummer but fine! A few months back I went in with the intention of purchasing a small package (maybe 3 tans), knowing that they have a fairly short expiration (I believe 30 days, maybe 45 or 60 - either way, too short for me). I explained to Christina, the girl working the front desk, that I was looking for a smaller package so I wouldn't have to worry about the tans expiring before having a chance to use them. Christina told me that they were running a special promotion for the larger packages, and if I purchased a 10 tan package for $169, I would have until 2020 (a year) to use them. I was a little skeptical (being somewhat familiar with their policy from past experiences), so I made sure to confirm this with her multiple times. My roommate was standing next to me and remembers the conversation as well. I used 3 of my tans that month, and a few months later went back to the store only to be told my tans were expiring the next day! I explained that the tans I purchased were part of a special promotion and didn't expire for a year, and the store manager said she was unable to help me. She told me Christina, the girl that sold me the package, may have been new at the time. I spoke with the store manager, the district manager (Amy), and the area manager (Michelle) - none were willing to honor the original expiration date I was promised, and were not willing to refund me the cost of the unused tans. They told me that they couldn't prove who was lying. They never apologized and were extremely cold on the phone. They did offer to extend my expiration date by two months - but again, I wouldn't have been able to use all 7 remaining tans in that time. And regardless, that's not what I paid for. This was just one (of a few) negative experiences I've had with Palm Beach Tan. Its a shame that I wasted $169 on 10 tans, when only 3 were used. I'm not sure if Christina was new and unfamiliar with the offers at my time of purchase or if she intentionally lied to make commission - either way, I was shocked that the company was unwilling to rectify the situation when the cost would be so minimal to them. It's ironic that very simple steps could have been taking on their end to honor the customer, but they were unwilling to do it. My advise to patrons considering visiting the Arlington location of Palm Beach Tans: dont do it. read more

Kudos to Kam and the rest of the staff who are always moving 100mph, yet manage to deliver great customer service. I come in around peak time, and rarely have to wait more than 10 minutes if at all (bronze subscription). I'm usually greeted pretty quickly and don't have to wonder where I am in queue with wait estimates being pretty accurate. The areas of the business that require improvements are: terrible parking situation, typical terms and condition gotcha's reminiscent of gym memberships requiring first borns and planetary alignment for seasons tanners, or an appointment system. These feel like they should be handled at the corporate level. That said, the customer service is enough to push my experience to a 5 star review. read more

Good prices, friendly and helpful staff, and clean facility. Really all you can ask for.

Went to the one on Wilson Blvd. and there was one girl working. It's a two story store so she was upstairs and didn't hear me come in. Went up to let her know I was here when she gets the chance and she says to go wait and she'll come get me when she finishes her things upstairs. Shouldn't helping the customer be first priority? Not to mention she was so rude about it. Had me wait for like 7 minutes. read more

Went in for a drop in session, as I just moved to the area. They told me the price was $8 a session and I agreed and they took all my info. Once she rang me up it was $16. When I questioned it, she said "oh oops it's actually $15 our sign is wrong" ???? Her and her male coworker were extremely rude when I questioned this price so I left. Wouldn't go back read more

I usually love coming to palm beach tan. Unfortunately, my last experience was a nightmare. My gf and I decided to get a tan on a rainy Sunday. We bought the ruby lotion for over $90. We used the level 3 bed for 13min, the max recommended was 15min. When we both left the place it was very obvious that we had been burnt but little did we know the severity of it. That same day it was hard and uncomfortable for me to sit bc my ass was burnt and I noticed a dark red spot appearing above my knee. Within he next two days the red spot above my knee blistered up and my whole body developed rashes. I ended up in urgent care and was prescribed a bunch of meds: steroids, antibiotics, creams, lotions. Please do not use the ruby lotion combined with the tanning bed!!!! read more

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Started my tanning experience at the falls church location since I was concerned about parking near Clarendon and liked the fact that falls church had a parking lot. BIG MISTAKE ! (See falls church location review) I would drive circles around Clarendon instead of going back to the falls church location. After a bad experience in falls church i tried the Clarendon location. Not only did they explain fully everything including price, packages, levels, lotion etc. they corrected the errors that falls church location had made. Specifically Keegan was the main reason for this 5 star rating. She was super knowledgeable and took time to explain all of the questions I had regarding tanning since I'm a newbie. Her customer service was impeccable. She really went above and beyond to get me up to speed on everything I needed to know and even gave me a complementary session to make up for the falls church debacle ! The beds were very clean and the wait time was minimal even for a weekend. I will go back to this location any day! Thanks for the wonderful service Clarendon palm beach !! read more

Called because I got a spray tan at a different location and something was wrong. Whomever answered the phone gave me immediate steps to take to fix my spray and offered for me to come in and get a new spray tan. She remembered me the second I walked in and didn't charge me for my new spray. Extremely awesome customer service!! Unsure of her name :( read more

I can see why this place only has 2 stars. This rating is based off of a phone call to set up an appointment. Being new to the area, I had some questions about their specials. I spoke with Darren (sp?). I asked him for details on the "get a free week tanning bed or 1 spray tan" special because I wanted to combine it with a purchased one. He said they no longer offer it because its after memorial day...odd, it doesn't say that anywhere. So, I said fine, but you may want to take it down if you don't plan to grant it. His reply, "you'll have to contact corporate for that." I said, "well, no, you would because I don't work there." He replied, "No, its not my problem" and hung up on me. I called back, but no response. So, terribly rude, I just offered some advice that if you aren't going to honor your specials, then don't list them or have an expiration date (like memorial day?). I'll take my new business elsewhere. read more

I went tanning here the other night with my roommate and it was an all around AWFUL experience. The girl working with my roommate completely ignored me - i stood there about 25 minutes while other people passed me to go tanning waiting for her to pay attention to me. I felt that was extremely unprofessional. The three girls working just had zero customer service and were so focused on selling everyone things they didn't need that everyone seemed to be pretty disgruntled. The tanning experience was actually worse than the check in experience. My room (room 6 - don't use it) didn't even lock?!?! and my tanning bed felt like it was closing in on me as it was only about 3 inches from the tip of my nose. I got ZERO color from the bed and will never be back. The parking situation was also ridiculous. Just another reason i will NEVER be back. I'd rather pay more and go to a smaller salon with less options than go back to Palm Beach!!!!!! read more

I usually prefer the one in Falls Church because service is much faster and there's parking. Only problem is parking here but if you score a spot then it's not bad. I like the people that work here and I always get my Mystic which is what I want. What else do I tell you? I only do Mystic once in a while. read more

Palm Beach Tan - Mystic!! - Skin Care Near Me - Arlington, Virginia

Love this place! Super friendly staff and most importantly, very clean ans sanitary tanning beds. This place gets super packed and parking is a rare find so if you're close you can take the metro or ride a bike. read more

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What I love: -The VersaPro is the gold standard of spray tans; it comes out even all over, the different stances are really easy and hard for even me to screw up, and it doesn't streak like some spray tans, ahem Mystic ahem. -The staff is very friendly and willing to guide you if you're new to spray tanning. -It's very big with multiple rooms so there's very rarely a wait. -The Catalina Bronzer looks totally natural; every time I come here and do the Catalina with Versapro on the dark setting, people ask me, "How was the beach?" Totally not making this up. It's good to not look orange/Jersey Shore. -PBT lets you use services purchased at one location in the DMV at another location, super convenient. What I do not love: -Parking is a total pain in the ass. Sometimes I'll luck out and find parking in front; more often I'll circle...and circle...and circle. If I have time I'll go to the Rockville Pike location because they have parking. -Pricing seems kind of high and needlessly confusing; one VersaPro session is $55. They do offer a 3 pack of VersaPro sessions for $90 which is what I usually do; they also offer memberships that include unlimited tanning, but the one that includes VersaPro is something like $90/month and has start up fees, minimum lengths, etc. Other PBT locations around the country are priced more competitively. Definitely a great place to look bronze and pretty for whatever you have to do. read more

Convenient and good price. Wish they had AC that was working and i knew when they replace the bulbs on their beds. Many beds don't have a working fan, so i start sweating after about 3 minutes and can never stay in the bed the full time. But the staff has always been very friendly and there is never a long wait even during busy times! read more

I moved and canceled my membership and was told I'd only get charged a one time freeze fee of $10 but came to find they continued charging my credit card that fee monthly and provided a one time "courtesy" of canceling it over the phone and failed to reimburse me for the fees I had been charged despite my membership already being canceled. Beware of signing any type of contract or following up with what they tell you they've done. read more

I was a member a while back. I travel frequently for work. I notified Palm Beach Tan of this. I was told it was no big deal as I could always have my account frozen. I was sold that sounded awesome. I got a position out-of-state that eventually led to a position overseas. I notified Palm Beach Tan of this. Instead of putting my account on hold or frozen I was continuously charged the full rate! I then tried to cancel my membership for months. No such luck. I called several times and got one clueless employee after the other. I left my name for a manager to contact me and no one ever got back to me. Finally I was told in order to cancel or freeze my membership I had to appear in person. Yeah sure let me just board my private jet and I'll be right there. Really, I even offered a : fax,photocopy of my ID and passport,Visa,plane ticket,military orders and a notarized letter stating I wish to cancel. I really went out of my way to communicate with Palm Beach Tan. After moving back to Arlington I decided to pay Palm Beach Tan a visit . My account had an outstanding balance and I was not able to tan. Once again I left a note with my phone number for a manager. Guess what,no contact. read more

Terrible service. Each time I have come to this location the rules and policies are different for everyone. Depending on who is "helping" you that person either applies policies or disregards them leaving the customer feeling like something is wrong with them. There is a reason this location has the worst reviews here. read more

I'm a palm beach tan member for about 6 months now. I think for being a chain this salon is totally overpriced and not worth it. The staff is very pushy regarding buying lotions and upgrading plus i'm not sure how good their tanning beds are. After regulary tanning for half a year twice a week i should be tan! I mean tan and even after upgrading the the premium level i'm definitely not! The fact that this location is so close to the metro makes it easy for me to just swing by after work but i find the parking situation on my days off as extremely difficult. The staff is usually on the phone and i often don't feel welcome at all. The good thing is they always remember me so that shows me they do remember and pay attention. But i wish for all the money i pay they would give me more information and be a little friendlier. What also bothers me is their 24 hour policy. Of course i won't go tanning twice a day but if i have been there on Monday at 7pm and i just happen to be in the area on Tuesday at 5 pm i would just like to have the choice not planning my day around tanning. I have not experienced long waiting times and the beds are always clean! This salon is ok....but i think it's just too expensive and i'll start looking for an alternative. read more

Over all this place is great most of the time. Service is always on point and it's really clean. However, the beds are sometimes a waste of time. The bulbs have no juice. I haven't tanned in more than 6 months. I am white as can be. I went for 12 (full time) minutes in a gold level bed. I'm not even pink let along a hint of brown. New bulbs please!!!Wasting people's time is not what we pay for. read more

I've since contacted the head office and they were able to sort everything out. The head office was great; they were able to do everything I asked and notified me that changes were coming. I am torn between giving 2 and 3 stars as an updated rating. I decided on 2 because the local business was rude or negligent and I shouldn't have had to call in, in the first place. Change may be coming, but the current business model still sucks. read more

I sent their customer service department a complaint 2 weeks ago and still haven't heard back - checked my spam too, as advised, and see no response anywhere. Situation: I went to this location 2 weeks ago to get a spray tan before my trip to Miami. The girl at the desk was nice enough, but didn't provide me any instructions, nor were there any posted in the room. She sold me on some new upgraded version of the tan that sprays you dry in between (and I believe sprays you wish a primer or something (again she wasn't too clear)). When I got in the machine, I pressed the green button and it sprayed me on the front, dried me and then sprayed me on the back and dried me. Then the machine said something like "Level done, press green button." I wasn't sure if my entire tanning experience was over and it was the next girls turn, or if that was just my primer, as it only did my front & back and not my sides. The display screen said 100% done though and nothing was happening when I pressed the green button again. As there is no phone in the room and you are stark naked, I ended up putting my clothes back on and going out to the desk to ask if one spray per side was correct. She hesitated when answering, but confirmed that yes, it was normal. My tan never "came out" over time, so I'm 90% sure I only got a primer or something. It was quite embarrassing going to Miami looking as white as I did from a long winter. Would be really nice if someone would reply back to me and add a spray tanning session back into my account for a future use. Oh and more detailed instructions on their tanning machine's process would help as well! read more

One employee on a Saturday?! I waited for an hour then had to leave without even tanning because I had to be at work. I will never come back on a Saturday and will most likely be cancelling my package. read more

I came in 15 minutes before closing last week. Jessica was at the counter and she was so gracious and pleasant !!! I was so impressed. I visit PBT all over the U.S. And this one has the best customer service by far. Thanks Jessica for your Great customer service. Versa pro is an excellent spray tan. Way better than mystic. !! Go to this location and enjoy the customer service and products. read more

I have only been to the Carytown location in Richmond, Virginia. Casey upsold me right away and it was worth EVERY PENNY!! Very clean, employees very educated and are both very personable and professional. Parking is out of the businesses control, but if I go after 5pm or in the morning, it's usually not an issue. Again, HIGHLY RECOMMEND Palm Beach Tan and Casey is AWESOME!! read more

One of the worst locations is the Clarendon location. I went two days in a row cause the color didn't stay for the versa pro and the next day it was closed at 8:30 when they said they open at 8am. I went today for the third time and the mystic machine wasn't working and was late to work. Complete waste of time with level of inefficiencies and broken machines read more

I'm updating my review after the staff at PBT headquarters reached out to address my concerns with the difficulties I had encountered with the spray tanning booth at the Arlington/Clarendon location. I'm going to give it another try and hope for better results. I appreciate their interest in not wanting me to leave unhappy with their service. read more

Couldn't agree more with the rest of the comments. The staff is INCREDIBLY rude and the prices are outrageous for what you receive. The company itself is just a big rip off and they are always doing miscellaneous charges for random things. For example, i had to pay a fee just to increase my package. So not only did my monthly fee go up obviously but i had to pay a fee on top of it just to do so. Why would you charge someone a fee for wanting to spend more money at your store????? Also, I have gone to many tanning places and have also used the versa pro at many tanning places (which is the most expensive package to have at palm beach tan) and there spray tans last me maybe 2 days then come off extremely blotchy. I have never had this issue with ANY other tanning place I've gone to. I expect better quality for a $80+ package. The staff never lets you know of deals they are promoting or that they have and if you don't remind them of it they will charge you the regular price. There is no way to call ahead for a spray tan or at least get in line so you better be ready to wait an 1hr + because they also only have ONE of all their better beds. So basically you pay tons of money for an expensive higher level package just to wait an hour to use it, get treated badly by the staff and not get great results. I really can not stand this place. Avoid if you can. read more