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    Palacios Improvement

    5.0 (1 review)
    Closed 7:00 am - 6:00 pm

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    Services - Palacios Improvement

    Grout cleaning

    Grout refinishing

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    6 months ago

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    Stafford Tile & Stone

    Stafford Tile & Stone

    3.7
    (10 reviews)

    I have used Stafford several times over the past 10 years. They have beautiful products I couldn't…read morefind elsewhere and the service I've received has always been excellent. If you are looking for something special that everyone else doesn't sell, and appreciate specialized help with design, I would recommend you check Stafford.

    As a practicing architect for over 35 years, my office has worked with tile/stone suppliers…read morethroughout the US and Europe After selecting a French pattern travertine at Stafford Tile for our own home, we requested samples of all of the tile sizes. Months later, I had to point out that the pieces were not finished the same. Only at this point, they admitted to using different suppliers for the already purchased stone. Noting, it was an unacceptable material and should not have been sold. They offered only one replacement. However, it was a darker color, so we had to adjust the design, other materials and colors selected months previously. Then there were delays in the delivery and once it arrived about 1/3 of the cartoons contained cracked pieces. Stafford counted 39 bundles containing at least one damaged tile. The frustration continued and due to a great installer we utilized some of the damaged pieces at my cost for additional labor. There was a lack of understanding and assistance by Stafford, and they refused to pick up the remaining damaged material. I thought a professional interaction could occur, but their General Manager was rude and inaccurate with her statements. In the end, the material was a compromise, created additional costs to the Client/Architect and a very frustrating experience.

    Palacios Improvement - tiling - Updated August 2026

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