Lucy did a great job on my pedicure. I just wish I could actually see more sterilized utensils being used. I don't care to use utensils used in someone else. Lucy did a great job but what I don't like is you telling me how much to tip. She was worth a great tip but let me decide that‼ read more

I've been coming to Palace for years and have recently become so disappointed with the service. I got a DIP manicure and within 3 days they were chipping. I called and spoke with someone on the phone that said the brand I chose does chip a lot quicker than others and that I could get the messed up nails fixed. I then spoke to what I assume was the manager and was told that there's nothing they can do without completely recharging me. Poor customer service. Definitely turned away a frequent and loyal customer. read more

absolutely in love with my nails sue did an amazing job with what i wanted also threw some recommendations that helped my vision come to life. read more

Palace Nails - V- Shape Cuffin - Skin Care Near Me - Lafayette, Louisiana

So I finally had the time to stop in here for a manicure. I've heard mixed reviews so I had to see for myself. Well, I don't have one negative thing to say about my experience. I was greeted immediately and once I told him what I needed, he directed me to their VAST selection of colors! I thought I would get the gel polish, but once I sat down, the technician told me that the dip polish will last even LONGER than the gel, and since I'm extremely hard on my hands, I went with that. My technician's name was Tuan and he was simply delightful. This is just me, but I feel it's always nice when you can carry on a conversation with your nail technician in English. He had the coolest personality AND, he did a fantastic job on my nails! My new go to for nails is definitely Tuan at Palace Nails. read more

This place is nothing short of perfection. they are hard workers and are great at what they do. The mani pedi was a short fantasy and I highly recommend. They use amazing products. I will be back! read more

Palace Nails - Skin Care Near Me - Lafayette, Louisiana

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You get what you pay for here! I know that it may be a bit more expensive, but the quality is over the top. I have never been to a better nail salon. Lee is my absolute favorite for acrylics. He is an artist I swear. The pedicures are heavenly, the staff is sweet as can be, and they are very organized! Beautifully, clean salon with TONS of options. Will never go to another nail salon!! I also love that you can book appointments online. read more

This was the first and last time I go to this place they believe in quantity over quality. The person I got didn't understand English and was jibbing the nail clipper into the side of my toes to try and get the ingrown nail out and she didn't care that I was jerking. I finally told it was good just so she didn't dig deeper in the side of my toe and make it bleed. I have never had someone that bed. Then when they did my power dip they put the power on thin yes they did 3 coats but they where thin coats. Not even 2 hours later and I done bent one nail. I even told them that it was thin and my nails were going to break. Even now I can feel the nail on the side of my toes. This is the first that didn't give a tip for the service that was done. All I can say is that place is sad. Tried submit without a star as I fell they don't deserve a star but will have to put one star. read more

Just be prepared to pay an additional $25 bucks for gel pedicure. So, I did not know this till checkout- letting others know -lol I have only paid $15 or less and never thought to ask. The nail tech definitely didn't have the best attitude either. She got upset with me when we had a miscommunication and I was very polite about it but that didn't matter... I did not get politeness in return. read more

This place was amazing. Recommend Mina for pedi and Bailey for nails, you will not be disappointed!

way too expensive . was charged $120 for mani and pedi that was none in less than an hour. . seems like they were rushing me out and it was early in the day . my feet was was massage so hard I had to ask her to stop read more

Was given a gift card for Xmas, was welcomed right when I walked in. I was told they had a wait and I was in no hurry. The lady was wonderful, I had a pedicure and eyebrows and lip waxing done, she did simply an amazing job, I had never had an eyebrow or lip waxing and let me tell u, thank god she was super fast cause OmG what an experience. Overall the price was competitive and the service was attentive. read more

After several failed attempts on finding a decent nail shop in the area i finally found the one... Palace is a nail shop done right... clean, efficient, decently priced , well staffed,and pleasant . Walked in on a Saturday for a pedicure and was seated right away to a satisfying pedi. Open 7 days a week. read more

Not worth the money. First, she didn't do the shape I wanted. I wanted round and she did very pointy almond. Then they weren't even shapes. Very bumpy texture. 6 days later, one broke, 2 days later, two more broke. I was on vacation at a beach, so its not like i was putting any strain on them. The tech reeked of cigarette smoke. She was constantly distracted. Way over priced for the quality of service and the finished product. read more

This is the third time I have tried this place under the new management. Twice without an appointment and once with one. All three times I chose different days and times and the service is the same. The ladies who actually perform the work are good.... Management is extremely lacking in organizational skills and communication. Today I watched three people come in after me and get service. The manager said they had appointments... when I asked the clients they both said they did not. Don't go here. read more

For being open Sunday. Could improve customer service but I'll attribute it to being super busy. Lots of chairs and stations to keep customers comfortable and on schedule. read more

I asked for the drill not to be used. I had a terrible experience years ago. They used it on my feet (which I've never seen before on a regular pedicure with no shellac). Of course they nicked my skin and caused an abrasion. My daughter also went in (on a different occasion) and they completely messed her nails up. No apology, nothing. They made it seem like she was in the wrong and proceeded to talk about her the entire time. Can't recommend this place. read more

I went yesterday to get dip and tips on my nails! I had a lovely woman named T who did my nails. Let me tell you, hands down the best nails I've ever gotten! She took her time and was passionate and gentle with my nails. I could tell she was a woman of perfection because everything had to be just right and perfect. She must have filed down the tops of the dipped nails for forever to make sure each one was perfectly smooth. You could tell that nails are her passion! They also use hot mittens to take old dip off instead of soaking it in water which is awesome because it didn't peel and cut up my hands. There was no wait but I did go around 3. I highly recommend the woman named T!!! With my dip and tip is was 45 dollars which is the normal price you would pay. Not too high, not too low. Thank you T for such beautiful art on my hands!!! Although, customer service could be a little better. read more

Palace Nails - Pretty in pink - Skin Care Near Me - Lafayette, Louisiana

The lady that did my nails was rough, and fast. My nails didn't last a week. she also had an ugly attitude!

Decided to try this place out while in town and when I tell you I would never come back again... I only received a full set no polish no clearcoat or anything(my preference) and was quoted $40. The individual who was doing my nails smelled like a pack of cigarettes and was very rude because lots of people were coming in at one time. He rushed my nails to the point where I asked him to assist someone else and that I would wait. When I got to the counter to pay, the manager and assistant manager kept looking at my nails and debating about how much they were going to charge me. I ended up paying $25 but I promise you I would never come back to this place again! read more

Got dip manicure here today and was so not impressed. I'm new to the area and am desperately trying to find a good nail salon and this had great reviews on Google, but disappointed is an understatement. First, I'm pretty sure my wait time was as long as the actual service. I waited 20+ min before anyone actually took my color. Then he (Lee) completely rushed through the job and the result was an absolute mess. He never once asked what shape I wanted and just went with square, which is my least favorite, and by the time I had noticed he was on the top polish and couldn't reshape without removing completely. I also had said manicure at the beginning to the front desk and I don't know if that never got repeated or if this is just what qualifies but no manicure from what I could tell (no nail soak, cuticle care, etc). Then after spending maybe 10 minutes on the actual dip process, my fingers are completely stained from the dark color so I ask him if he could clean it up. He takes a tissue with a little acetone and just wipes down the finger pads, leaving the rest a complete mess especially around the cuticles. I even asked him again at the very end because it still looked messy to me and his response was "you just have short nails". Sorry but what does that have to do with leaving the edges look like a kindergartner drawing outside the lines? Maybe I'm being dramatic (I've posted photos below so tell me if I am), but paying $37 for a rushed job that looks worse than what I could've done at home seems ridiculous. read more

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Waited an hour beyond my appointment and was not spoken to or waited on after I was seated. I'll never be back.

So expensive for awful nails. My cuticles bled the next day and my nails are so fat and bumpy. I can also see the transparent ares where it was not painted correctly. read more

I have been a regular customer here for two years. I recently had an ombré service done by the owner, Jenny. It was done incorrectly according to one of her employees. I called and spoke to Jenny and said I wanted it fixed. I made an appointment and waited 40 minutes to be waited on. When it came time to pay, the owner charged full price even after speaking with her on the phone and her agreeing to redo my nails for no charge. There are plenty of other salons in town, stay away from this one. read more

Pedicure was ok but the massage was not good. The pedicure was definitely cut short too. Customer service was TERRIBLE, absolutely terrible. Most of them either speak no English or barely any so it was impossible to communicate with them. The lady doing my daughter's pedicure didn't put her shoes back on her so I had to get up (7 months pregnant) and do it myself, no big deal until a lady walked up to me and asked me to move my purse and stuff out of the chair so she could put someone else in my chair! She can see that I am struggling to get the shoes on and had the nerve to ask me to move my purse! How about do your job and I won't hold up the line! Absolutely rude! Way overpriced for the job they do for sure. I will not EVER return! read more

They did good for the most part. appointments were somewhat on time. Just too busy of a place for me. I like my services to be focused on me. Not everything going on everywhere else read more

From the first time I visited Palace Nails I've always had a great experience. I was faithful to another salon but after coming here I was swayed to move. I like that I can make an appointment and they are ready when I get there. I'm offered a beverage of water, or soda and in the morning coffee. They even have wine and beer. They also have every color under the sun to choose from. The workers are very nice and attentive to your needs and desires. They have many pedicures to choose from as well. They know me when I call. Joe is always nice and greets all who enters. Jenny the manager is always pay attention and walking around to make sure her customers are good. If you have a problem she will fix it herself. If you are ever visiting in Lafayette pay visit. They will get you in and out it's never a wait. read more

The nail tech Shelley was extremely rude... looked aggravated, heavy sighs. Complained about me moving. Even turned off the massage chair cause it was making movement. Complained about the color I choose. Saying it was a hard color..PINK!!! Then when she was done had the nerve to ask if I liked my nails. Cause they were hard to do.... my nails are kept I get mani/pedis often. And have never been told to be still. More less while they trying to do your hands and feet at the same time. The lady Lucy doing my pedicure was nice. Not the place to go if you want to relax or be treated like a costumer. read more

Best manicure I've ever had. Their attention to detail is fantastic. Dip nails is $32, which is very affordable.

This place has nice ambiance and offer refreshments including wine...I was with a fresh whom I had not seen in over 10 yrs...so needless to say we had a lot to catch up on...she was telling me stories....and I was laughing...and EVERY time I laughed...I had the manager tell me that I was too loud and I needed to quiet down...needless to say I will not be going back there again...No one was complaining that I was too loud but him...I couldn't enjoy my pedicure because I was so uncomfortable trying to stifle my laugh or not laugh at all...that I did not enjoy my experience...ALSO they advertise all these specials...but what they don't tell you is that you have to pay cash in order to get the special...I will NOT be going back there again nor do I recommend it to anyone else...spend your money elsewhere...and Btw the manager's name was Andy...the one who wouldn't let me laugh... read more

I had high hopes when I walked in and saw how nice it looked. I got a pedicure and a full set on my nails. I have no real complaints about my nails, but my pedicure was awful. Fist the lady doing it made my water way too hot it burned the shit out of my feet and didn't ask me how the temp was until I had to take my feet out because it was unbearable. Then when she was cutting my cuticles she dug so far into the side of my big toe that it ended up getting infected. Not only that but they cut too much off the cuticles of my other toes that they are now painful and look bruised. I contacted them and let them know and at the start they seemed very nice and acted like I would get a refund. I am never one to try to get my money back for stuff but this was the exception. My toe was swollen, bleeding, and full of puss. After i was asked for my card number and name they then told me I could not get a refund because it was their policy. They said that I can't get my money back because the service was already done. Obviously had I known I would get an infected toe from it I wouldn't have gone so how does that have to do with the service? And WHY would I want to pay for the service after that happened?? It blew my mind when they then told me they could credit me a pedicure because why would I ever go back to a place like that? I have gotten many pedicures at various places and never had this issue. I would NOT recommend going here and giving them your money. After explaining everything them and how it's not the result I didn't like but that it was the infection I got that was the issue, they stopped answering me. Very unprofessional and honestly annoying. Do not give them your money. read more

Very busy, and the staff is rude. They refuse to give an accurate estimate of wait time-the standard estimate is 19-15 minutes. On my last visit, I waited 45 minutes, and was only served when I said I had to leave. Some of the technicians are good, some are barely competent, so you don't really know what you're going to get. Still, 3 stars because this is typical of nail salons-this one is no better or worse than the others. read more

DONT GO HERE! I went here one Sunday because they are one of the only places open on sundays. Should have waited 24 hours until Monday and just brought my son with me and dealt with having a kid while getting my nails done at CITY NAILS (the best place ever!) First I felt so rushed to pick a dip color I wanted. It was overwhelming. I found one and ended up changing my mind because I wanted to have time to look so I looked while my pedicure was being done and the girl seemed annoyed. They pick a toe color and say it won't match perfect but that's to be expected. No, my toes were black and I picked an emerald green dip. I wasnt taken to the bar for my nails. They kept me in my seat where the pedicure was done which I hate because you can't enjoy your pedi, at least ask. The guy didn't clean up my nails or let me wash my hands or anything from beginning to end. I asked if the dip would last at least 2-3 weeks because he didn't use a light and he said it didn't need a light (my other place uses the light even with dip). So anyway whatever I get to checkout and my bill was $70!!!! Like what? It's $45 at city nails and they do a damn better job. So I complained about the mess left on my nails and that my toes were basically black and they didn't care at all. Said I should have said something and proceeded to charge me the $70. Whatever, my nails were cute and the dip stuck to my fingers will come off in the tub. So fast forward 10 DAYS and I notice 5 of my nails the dip is lifting. I message on fb and got an immediate response that they will fix it. So they ask how many and I said both thumbs, a middle finger and both pointers. No response. I ask if they will charge me to fix it no response. I will never go back. I'm a nurse and will tell all my patients and their families about this place. Also my coworkers who all get their nails done regularly. I do not recommend this place. It's overpriced for cheap work. And they don't care about their customers. Update: a response finally. Kept talking about how busy busy busy they are (apparently trying to say that one customer isn't going to phase them, who am I?) and she is more than happy to fix it upon her schedule and what is convenient for her because they are "so busy". I am not the first to have issues like this. Several people have responded to this post on fb with similar experiences. read more

they always make myy nails thick , recently i went and my nails are crooked! and loook very thick and and some are lumpy

This was my second and last time coming! Becky was so rude. Do not let Becky do your pedicure! My feet looked worse than before my pedicure. My toenail polish did not match my powder dip fingernails as she promised they would. She blamed me for my nails not matching! Her exact words were, "I asked you if this color matched and you said yes." I told her that she's supposed to be the expert and assist me in finding a regular polish color that matches the powder I chose. Becky needs training on the products offered to customers. I've been to so many other nail salons that know what polish matches their powder colors. Then, she didn't want to remove the wrong color polish painted on my toes. She attempted to paint over them with the new nail polish. I had to demand for her to stop, remove the old color, and start over with the right color. She asked me if it's my first time coming because I didn't know the routine!! Is rudeness routinely offered to customers??!! The manager came over and told her something, but she should have been suspended for the day without pay. I normally go to Elite Nails! They have excellent customer service. I felt like I was on an assembly line at Palace. read more