I have never in my life left a food establishment feeling as disgusted and concerned as I did after this experience.
I was genuinely excited to try this restaurant. I ordered a $27 fish sandwich at the counter and sat outside on the patio with a friend to enjoy the sunny day and beautiful view.
We were sitting within about five feet of another table, with other customers also eating nearby on the same patio.
While we were eating, the women at the table next to us began loudly complaining that a waiter had spilled something underneath their table. When we looked over, there was a large pile of a substance on the ground that appeared to be food. The women believed it was something the waiter had spilled.
We sat there for approximately 10 minutes next to the substance before anyone came out to clean it.
When an employee eventually came outside, she was wearing gloves. She picked up the substance with rags and threw it away into a plastic trash bag. She then came back with what appeared to be a single sanitizer rag folded up and wiped the ground. From what we could see, remnants of the substance remained afterward. The area was not mopped or otherwise thoroughly cleaned/sanitzed.
About five minutes later, we realized what had actually happened.
A person returned to that table with their legs visibly covered in what appeared to be their own human feces.
They then sat down at the table and attempted to clean themselves up while my friend and I were only a few feet away. There were also other customers eating on the same patio.
I felt terrible for the person involved and was trauamatzied that they'd sit back down, but what happened next is the reason I am writing this review.
Our concern is not that someone had an accident. Our concern is how the restaurant responded to it.
Once we realized what had fully happened, my friend and I immediately left the patio. My friend went inside and politely asked the cashier if he knew that a customer had had an accident next to us on the patio.
He calmly said yes. He knew about the situation and said that someone had gone outside and cleaned it up.
That was incredibly concerning to hear.
The restaurant knew what had happened.
We had been sitting approximately five feet away, eating our food, while the affected area was being cleaned. Other customers were also sitting nearby. None of us were informed about what had happened or asked to move away from the area.
We then politely asked for a refund. The restaurant gave us full refunds, which I appreciate.
However, when we explained that we were concerned about the health and safety of the other customers who were still sitting nearby and may not have known what had happened, our concern was quickly brushed off.
And honestly, that was the part that shocked me the most.
I understand that accidents happen. I understand that employees may have to deal with incredibly unpleasant situations. I am not criticizing anyone for having to clean up an accident.
I am questioning the sanitation response afterward.
From what I personally witnessed, material that we later realized was human feces was picked up with rags, the area was wiped with what appeared to be a single sanitizer rag, visible remnants remained on the ground, and customers continued sitting and eating only a few feet away.
I am not a health inspector, but to me this seemed like a public safety hazard. I do know that I would expect a restaurant to take an incident involving human waste seriously and to make sure the affected area was properly isolated and sanitized before continuing to seat customers there.
That did not appear to happen.
What makes this especially upsetting is that the staff knew about the situation. This wasn't something they were unaware of. We were quite literaly eating nearby while they knew what had happened.
If we had not happened to notice the person returning to the table, we would have had no idea what we had been sitting next to.
We were eating a meal. Other people were eating meals.
And the restaurant knew what had happened.
I genuinely cannot understand why the patio was not immediately cleared or why customers nearby were not at least moved away from the affected area while it was properly cleaned.
Again, this review is NOT about the person who had the accident. I genuinely felt sorry for them.
It is about the restaurant's handling of the situation and the apparent lack of urgency around sanitation while other customers were actively eating nearby.
I am sharing this because I would want to know if I were another customer.
Based on what I personally witnessed, I left with serious concerns about the way this situation was handled.
I hope the restaurant takes this seriously, because pardon my language, but what the fuck.
And I was the one who had to go in and ask for my own refund. smh. When i sat next to human feces at lunch. read more