Unfortunately, the food at Tough Luck is eclipsed by its staff's lack of attention to detail and service.
The barbecue is above average; maybe not fantastic, but the overall quality of the varied meats at Tough Luck is solid. The top dishes, as confirmed by my party of four, included the brisket, sausage, and chicken. All were well cooked, tender where tender was expected, crisp where crisp was expected, and all were well seasoned.
The pulled pork and ribs were a mite disappointing: bland and uninspiring. You can compensate by adding sauce and mixing with other meats, but barbecue meats really should stand on their own merit.
The side dishes, for the most part, met reasonable expectations, but nothing stood out as exceptional. The mac 'n cheese was a little too loose and saucy, the cole slaw was fine. The Caesar salad was competent. The beans were beans.
And let's be honest: the Texas toast is not really Texas toast. Our table just received plain old toast. The difference was obvious. Texas toast is oversized, cut thick, and has a soft, internal texture. What we received was blackened Wonderbread. Shame.
The tater tots were, surprisingly, unusually pleasant cubes with pillowy toothsomeness; And while a fried potato shouldn't surprise, the tot did. Well done. But let's be honest: a fried potato should not be the crown a meal.
Onto the bad. Staff at Tough Luck don't know how to make a simple mixed cocktail. A Paloma should not be made with Margarita mix. A Margarita should have Tequila in it. After watching the bartender make our party's drinks, I had to intervene and ask that the drinks be made again, and made properly. What I received was not an apology, but an eye roll.
Thirty minutes later, food was dropped off to our table, but we never received plates. I had to get up, track down a staff member to bring plates. Again, no apology.
I should have clarified: "Please bring CLEAN plates." What arrived to our table were four plates, three of which still had crusted mac and barbecue detritus from the previous diners.
A second time, I had to get up and ask for a second set of plates. Again, no apology.
During the meal, no staff member stopped at our table to ask how the meal was, or if we needed anything. And so we conclude that Tough Luck does not have servers or waitstaff. It only has food-drop-offers. There's a difference.
Towards the end of the meal, I flagged down a staff member to ask for a Club Soda. "Sure, coming right up," was the response, but the drink never arrived.
And so we conclude that Tough Luck does not deserve a second visit.
I've had better barbecue, and I've most certainly had better service. Should the business flail, it would only be their own Tough Luck. read more