1st time attempting to go for a much needed shot. Could not find the place as it was not marked anywhere. I tried for 45 minutes to call them for assistance no answer. Upon asking many people coming from the chiropractor. Finally found it for them to tell me I am to late. I am in need of double hip replacement and can brealy walk with a walker. They had no compassion at all. The lady was just very snarky. read more

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The staff are over worked and not enough of them to keep up with the volume of needy people who are in bad shape and pain. Try to call most the time nobody answers the phones when you leave a message good luck no call backs! very bad to have to go through this it supposed to be pain relief? yeah right! read more

Take to long to help you. I have been going for a month. Still nothing for pain yet.!!!

I am writing to formally express my concern regarding the handling of my appointments and referrals by the administrative staff at your clinic. I initially received a sacroiliac joint injection referred by Dr. Ramin Raiszadeh outside of your clinic. Subsequently, I had an appointment scheduled at your clinic, where I drove 35 miles with the expectation of receiving a scheduled injection. However, upon arrival, Dr. Craig Silverberg only spoke with me briefly and did not perform the injection, resulting in an unnecessary trip and inconvenience. Additionally, it was Dr. Craig Silverberg - not Dr. Raiszadeh - who prescribed a subsequent injection to the piriformis muscle. A few weeks after the first injection, my insurance changed. I contacted the clinic promptly to provide the updated insurance information. Unfortunately, the phone conversation with the assistant managing referrals was extremely frustrating and unproductive. I was repeatedly told that a new referral from Dr. Ramin Raiszadeh was required. I explained multiple times that Dr. Silverberg, who works directly at the clinic, was the physician who ordered the piriformis injection, and that I was requesting coordination internally using the new insurance information I provided. Despite these explanations, the assistant continued to insist on a referral from Dr. Raiszadeh and did not appear to understand--or was unwilling to address--the situation appropriately. The conversation ended with her stating that there was nothing she could do, which is unacceptable given that the referral originated within your own clinic. This experience reflects a serious lack of coordination, communication, and accountability among staff responsible for managing appointments and referrals. As a patient dealing with ongoing pain, this added stress and administrative burden is both unnecessary and concerning. I respectfully request that this matter be reviewed and that appropriate steps be taken to improve staff training and internal coordination to prevent similar situations from occurring in the future. read more

The office staff is not friendly at this office. If you need to call in for anything, they don't answer the phone or return calls. The doctors are good here. If you can get past the rude staff, the doctors are worth the time. Dr Torrey specifically is one of the nicest doctors you will ever meet. She takes time to talk to you and remembers even small personal details you have mentioned in the past. I wish I could give her a five star! read more

I really enjoy going to this pain, relief office. They are all always so nice. Victoria is the lady that I meet with every month very pleasant and very helpful goes above and beyond. read more

Front office workers are completely incompetent. I've tagged along to enough appointments to know that they look like a deer in the headlights when they're expected to do the job they're paid to do. Is it really that hard? I would love to leave 5 stars for the Doctors since they treat the patients well and actually listen to the concerns they have. Very much respect the way they take care of clients The receptionists ruin the reputation of this office. Highly recommend the Poway or any other location than this Escondido office. read more

I already left this office once 2 years ago. The doctor was ok, but the staff are horrible! I was sent here again by my spine surgeon. Front desk gal insisted i complete the needed form online, but they could not get the link to me or my daughter. Five other patients in there weren't getting the link either. I asked for a paper form to complete and after arguing for a bit, she finally gave me and everyone else in the waiting room a paper form. I understand that the staff hired is from a temporary agency? Not sure if that's true, but it makes sense! This is by far the worst office I've had to deal with in the last 30 years! read more

Took my mom here as a referral from another pain doctor. Dr fisher seemed fine but after that first visit I could not get anyone to respond to my repeated calls and messages I left. I give up read more

Pain relief Solutions First the office & exam room was filthy. Hair on the lobby and exam room seats. In the exam room there was a broken chair that neither the Doctor or nurse seem to care about removing it picture postedI found poop on the toilet (lower toilet bowl.) The other pic. Shows an example of the condition the chairs were in. The Plus was who ever cleaned the floors got AAA +. That didn't make sense because of the other conditions. Dr. wise very hesitant in what to do. This was my second visit & after the urine test didn't offer any meds to help with the chronic pain. read more

Pain Relief Solutions - Escondido - Broken chair in exam room. - Pain Management Near Me - Escondido, California

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Dr. Fisher is so attentive during injections and procedures, very light handed , and always checking to make sure I'm comfortable and relaxed. Dennis is very kind , and thorough. He listens to my complaints and does so with a smile. Dennis makes sure the medication is still working and if there's any procedures that need scheduling. The office staff is so polite and very quick but efficient, they ALL are always smiling and very helpful. I am so glad that I have found a GREAT doctor's office , that isn't such a pain ( no pun intended)and are always willing to help. Thank you Pain Relief Solutions read more

If you are looking for pain relief... This is NOT the place! I won't bore you with the details of my back situation. The new Dr. Bar(don't remember) did help me first visit and that's only bcuz the nurses vouched for me. Told to come back in 2 weeks. I do( wasted $50 copay). To be told he wouldn't give me anything other than what he had already given me. And he also told me he wanted me to get assessed to see if I was addicted! WTF! He could've told me all that in previous appt and saved me money and the f@#$ing hassle! Thank God I had a appt on the following Monday and surgeon was able to help me! This place is filthy as well. Which I was willing to overlook when I was getting the relief I needed by the two wonderful, helpful Drs I had seen previously! But, they're no longer there! I wish I could leave no star and get my $50 copay back like the doctor told me I could! read more

Everything in this practice NEEDS improvement. Pain relief solutions DOES NOT: return your calls, get your procedures & Rxs pre authorized and the clock hanging in the office is stuck at 7:49. I think they don't care that you are struggling with pain. Next up-changing providers. read more

(Grievance submitted to Anthem) To be clear, my grievance is directed at the OFFICE staff at Pain Relief Solutions. This grievance NOT directed at Dr. Casey Fisher, the practitioner. I underwent a trial for the Neuro stimulator from October 30 - November 6, 2024, after which, the doctor and I discussed scheduling doing the permanent implant within the 2024 calendar year. Pain Relief Solutions never contacted me after the trial and did not return ANY calls - in fact, they never return phone calls. On December 17, I finally reached out to the the representative for the stimulator (Nevro) who contacted the office multiple times himself and even visited them in person a couple of times to check on the status of my authorization. Neither of us heard back from them. Finally, on January 3rd, I called the office and someone actually answered. She said, "oh, what a coincidence, I just spoke to Sharp." I asked her when the authorization was submitted, and she said on December 30th. THIS is the nature of my grievance. To this day, I have never received a call back from anyone at their office, despite leaving many messages. I get that they are a small practice, but there is no excuse for not submitting the authorization for my implant after the conclusion of the trial until 54 days later, and then, only after the Nevro rep contacted and visited them on multiple occasions starting on December 17th. ZERO. They dropped the ball on my case - but worse is their attitude about it. No apologies, no accountability - just attitude when/if I finally get a hold of them by calling myself. I asked to speak to or email the doctor directly, but they said I would have to schedule an appointment (and pay a co-pay.) I refuse to pay a co-pay to talk to the practitioner about complaints about his office staff. I have no confidence that any of my messages have ever been delivered to him. As it stands, I have decided to consult another doctor (with GREAT communication and practitioner accessibility) to proceed with the implant. What Dr. Casey Fisher needs to know is that there is a BIG problem with the administrative staff at Pain Relief Solutions. Many online consumer reviews say much the same thing. Not only has the above scenario resulted in delay of my care, but also, the way they treat patients in general is unacceptable. While sitting in the waiting room on different occasions, I have witnessed first-hand how they treat other patients. This is a pain management practice. As such, I'm sure they get their fair share of patients trying to abuse the system for pain meds. BUT, I'm equally sure there are many valid cases of people forgetting the renew their prescriptions during their appointments, or people forgetting the request refills on a Friday afternoon. All of them are treated with disdain - like they are addicts trying to get away with something. No patient should be treated that way. Even if the office staff suspects this is the case, they should still treat patients with courtesy and respect. Literally every other provider I have has solid communication practices, efficient staff, provides accessibility to the physician and treat myself and others with common courtesy and respect. In this case, there is an administrative wall between the patient and the doctor which consists of the very people I am complaining about. read more

I was referred to Pain Relief Solutions. I wouldn't recommend them to anyone. The worst customer service, lack of follow up, do not return calls, and impossible to get a hold of anyone that knows what's going on. I had 1 visit with Dr Silverberg that was not very helpful and felt rushed, with him asking me what I wanted to do vs recommending what he felt would be best. I am not going to continue with any care by Pain Relief Solutions on Grand in Escondido and canceled my follow up appt for this Friday which was to review the MRIs that were to be completed. At my appt with Dr Silverberg on 10/24, he said he would put in an order for MRIs of neck and thoracic spine and I've continually followed up with Valley Radiology on receipt of orders and with Pain Relief Solutions to find out when the order will be sent. On multiple occasions Pain Relief Solutions either didn't return calls (never had a return call and I had to follow up myself), said they would have someone get back to me, are working with insurance company and today, said they are trying to get it approved. WTF? It's been 3 1/2 weeks. Never had this issue with any other provider's imaging orders. Oh and when I contacted Cigna, they had no record of Pain Relief Solutions contacting them. From trying to book appt through today we are at the 2 month mark. A total waste of time! Save yours and find another provider that cares about you and your time. read more

I saw Dr. Brownlow at this office and want to make it clear that I thought he was good and did what the office allowed him to do. I just heard that he is no longer with this practice. My problem is with the office and administration. It took almost a month to get a new patient appointment. Apparently, there was only one person that handled these calls and she was on vacation. Calls went to voicemail and were never returned. Scheduling was confusing and they were supposed to hold an appointment for me - which they did not. This delayed my treatment. The biggest complaint was when I did get an appointment, they only injected one area, not both at the same appointment. When I asked if there was a medical reason for this, they said no and then offered to do both sides at the same appointment- However, I would have to pay $1600 additional for them to do that. They said that if I came back in two weeks, the procedure on the other side would be covered by insurance. I found out that Medicare only pays 50% of the fee of the second procedure if both procedures are done at the same time. My impression was that they thought it was more important for them to make an extra $800 than to try to get me out of pain. By the way, since I was already prepped and ready, the second procedure would take less than 5 minutes. If you go here, don't expect a warm patient experience... to me, it seemed like it's all about the money. read more

Office staff were kind and competent and responsive to my calls. I saw Dennis PA for a thorough compassionate initial assessment for spinal stenosis with painful sciatica treatment. I was referred for epidural cortisone injection with the wonderful Dr Roy Bronlow whom I saw today. I was soooo anxious and he made me feel soooo respected, cared for and comfortable for my first procedure without iv sedation with only oral Valium. I was so very pleased this health care! read more

I have been with Dr. Fisher and staff/NPs (Kim and Dennis) for about 10 years, there is nobody else I would trust my back with. They have always treated me well and bent over backwards to make sure I got the appointments I needed, medication I needed, and listen to me vent about my back on my worst days. I have always felt welcomed. when I see bad/horror reviews, I have to ask myself why is that, I don't believe it for one second. Or at the very least, there's more to the story. Come on people let's not nitpick. working in pain relief practices is not easy by any means. where would our quality of life be without doctors like Dr. Fisher in pain relief practices? shout out to Maria the scheduler in the Oceanside office!! And everyone else who works behind-the-scenes!! Thank you for all you do!! Tiffany read more

The office is an absolute horror show. The Z doctor treated me like a number who was out to get him. He had the audacity to judge me for a routine test that I never took instead checking if it was mine. There's zero excuse for mixing up medical records. I would refer to these people as pill pushers, but I don't want to give them any credit for even doing that. read more

Dr. Prabhu is the worst physician I have ever been scheduled with. She has an evil, spiteful heart, and she has zero ability to care, show compassion, or simply be DECENT to patients. I was mistakenly put on her schedule, as she is certainly not my doctor. She has no business working with sick patients. The only thing this doctor is capable of is inducing more pain and trauma in your life. She will treat you as if you're a prisoner to the medication (s) she's prescribing. Her ego will ruin her name in medicine. I'm not surprised that it's been a year, and she still doesn't have business cards printed for Pain Relief Solutions. She's not suitable for this practice (MY REGULAR physician is exceptional), and the employees in the Escondido location, with the exception of Chandler, are absolutely wretched as well. Your staff is only as good as the physician who oversees them. Do not waste your time or illness on this doctor or this location. She is a bad person, and it is reflected in her "patient care. She left me with no medication, and she walked out on me after less than 1-2 mins in the room, after verbally assaulting me in front of my husband. My husband and I are filing a formal complaint about Dr. Prabhu w the CA Medical Board this weekend. She's a liability to your practice, and I will do everything I can to let everyone I can know. Since retaliation is something that's common in that practice, literally, and specifically with Dr. Prabhu. I will save specific details for the CMB complaint. read more

I agree with mostly of BooBoo review. I do not understand why she is in pain relief, let alone a doctor. We felt like children being scolded for asking for the same thing my husband's primary has had him on for 10 years. She was rude and just plain didn't listen. She said to seek other alternatives yet didn't say what. She just walked out of the room without saying anything. My husband looked at me and said "are we done"? read more

i have been a patient of dr fisher's since his last practice and ended up following him to pain relief solutions. dr fisher is one of the first doctors to take my pain seriously and has worked with me over the years to fine tune procedures combined with medications to help me not only just survive but enjoy life once again. equally as wonderful and important in the process of learning to thrive again is the phenomenal nurse practitioner, dennis brodsky, who works seamlessly alongside dr fisher. both have excellent bedside manner and are the kind of physicians with open minds, so much so that i feel comfortable asking questions and participating in my treatment plan. the entire office shows they care about each patient & their needs and have been handling the ever growing practice and even a suddenly shut down impressively while maintaining the patient's needs at the forefront. read more

Worst place I've ever been to they scheduled me for a day that was closed. And they will not call me back even though I left him numerous voicemails. If you ever decide to go to this location do not. read more

Do not see Rob at this location. No compassion, no bedside manner, and should not be treating patients. Read the room, Rob. As my anxiety increased, you should have picked up on it. No one should run from a medical appointment in tears because of the way YOU act. I was not there for maintenance pain meds. I was referred to you for help with my shoulder replacement surgery. You might have known that if you had listened to me, or even looked at my chart. I did learn all about HIS shoulder injury, though. THAT was great. read more

Edit: Jessica at Pain relief solutions is the best. She is very professional and worked with me closely on this medication issue. She fixed it quickly. Thank you for your help! Original: After many calls about a medication issue and messages, no resolution. read more

Please know that when a review is written on a place, its due to an experience that needs the public to know about, good or bad it is worthy for you to hear about. In the end, it could either detour you or invite you for the same type of treatment, service or experience you had. I believe in them wholeheartedly. I usually do not do bad reviews, but this is one that can not be missed. I was told that my appt. was at 3:30pm and show up about an hour before to fill out new patent forms. I thought to myself , I know I surely dont need a full hour but yeah ill get there before my appt. to be sure to fill out forms. When I arrived I parked in handicapped got out and saw a second story building and they had a stair case of 30 or more steps you need to take to get to second floor!!!!! are you kidding me?! I'm here due to my spine and hip. It took me a good 5 to 8 min to get to top. I kept thinking who would have an office for pain management on a second floor and no elevator? When I walked in there wasn't any other person in the small waiting room, just me. I got up to the counter and said, sorry I didnt get here any sooner but due to just the flight of stairs alone, it was very difficult, but I knew I still was there before my scheduled appt. it was only 3:22pm. which gave me 8min. before my visit. she looked up and said , " sorry we are going to have to reschedule you for next Friday since you weren't here to fill paper work out. I said, thats weird I am here in your office before my appt time? how can you refuse me before my appt ? May I try and quickly fill them out? she said, unfortunately no. I wish somehow I could find out if that is possible to tell me I cant be seen due to the fact I didnt get there before my scheduled appt. I WAS THERE SPEAKING TO HER BEFORE MY APPT !!! if you tell me come an hour early because we will not see you even if your here before your scheduled time, that would of of been clear to me. There wasnt any thing said to me like that, or why dont you tell us our appt is an hour earlier than what was told to me. I was shocked. She said your new appt is next Friday, and come a half hour before!!! what does that mean this appt I was told to be a hour early now next week is a half hour early? what changed? by the way, I needed to see the forms to bring them home not to come back, but I wanted to see how long it took to fill them out. this was just a consultation. It took me 13 min. besides I had a copy of my drivers license a insurance card ready I wrote down the medicine I was taking. I also brought all copies of past and recent surgeries and the date it happened as well as I wasn't there to get any medication, I never have wanted to take pain meds, I thought we would discuss my options and meet who they were referring me too. I'm disgusted of this clearly bad non caring treatment not even would I ever climb those stairs again but this place needs to be shut down. wow!!!! trust me it will not be any different for you. I am fore warning you. this is or should be against the law!!!!!!!! bad bad bad!!!!! read more

Repeated calls and email requests for treatment orders to be sent to providers totally ignored. Office is virtually unreachable! Long on holds finally sent to voice mail. No return calls. Practice phone staff not helpfull and read from a script. If and when they answer any calls or emails. read more

This was an overall very frustrating experience. The spinal injection itself was fine, although it didn't fix my back pain at all. I don't think the doctor was listening to me and decided to target an area that has nothing to do with my results from my MRI. This review is for the front desk staff! Oh my gosh they were so bad. The girl that checked me in didn't even look up from her phone. I was asking her questions and she couldn't even look at me. I was disregarded like I was so much less important than whatever she was looking at on her phone. Also, answer your office phones!!! It was so so hard to get ahold of anyone in that office. They cancelled my first appointment the day before, and then asked me to call them to reschedule but it was very hard to do so. I have never seen such a rude medical office staff. No wonder this office has 2 stars. I will never be coming back, and I told my doctors office they should refer their patients to another pain relief office. Thanks for nothing Pain Relief Solutions Escondido. read more

I agree with the first reviewer. Insist on seeing the Dr. , not his assistant. And take someone with you.

I was sent to this place for a second opinion consultation. I couldn't process what I encountered because it was very strange, took a long time to meet the doctor, and the waiting room was shoulder-to-shoulder with long waiting clients - during the COVID-19 pandemic. There was no front office, no counter or built-in desk. In fact, there was no desk at all! There were several folding tables, with one of them being the location of a small laptop. Just a laptop. The young staff were good to great, juggling the significant number of clients, all waiting for one physician. I waiting a long time, 45 min to an hour. Maybe more. The doctor did not do a full evaluation of the sources of my pain. In fact, he did one quick check, and diagnosed me with a SI joint as the source of my pain. He did not look at my MRIs or CT scan. I have a spine that curves right, then left, and the has a slight twist between my shoulders. I also have significant arthritis in all of my body, particularly in my spine. So, I left that place, the place that looks fly-by-night with folding tables and a laptop, feeling the opposite of impressed. The doctor may be good in his role, but he has TOO many clients to assess/treat. And, they did not insist on having the clients practice all appropriate protocols to protect each other from COVID19. read more