In luray for vacation and my car dies mid trip - recipe for disaster. I call Tom's as soon as they…read moreopen the next morning and they say they can look at it it but they arent sure they can fit in any major repairs that day. I get there, they diagnose i need new plug and coil....within 90 minutes they have the parts delivered and the car fixed. Thanks for saving my trip!

Very good service. Price is outstanding. Did a exhaust repair for $40 and that was 3 yrs ago and no…read moreissues since. Highly recommended

Tony and Branden are dishonest and do shady work. Tony at…read moreBennett and Butler took $3000 upfront to fix body work on my car and promised I would have the car back fully fixed and painted within six months. After 25 months of lies, I got my car back in worse shape then when Tony and Branden took it and they stole the $3,000. Buyers beware when doing business with Bennett and Butler. Things may not be what they seem.

Our car broke down in Shenandoah National Park and they came to our rescue! They went above and…read morebeyond to give us a timely tow, maintaining constant communication and quality care and professionalism. They also diagnosed the issue in our car and drove 2 hours to get the necessary part for the repair. They stayed open late on a Saturday when no other auto shops were open to make sure that our car was repaired and we could leave town the next day as planned. Extremely kind and generous people who took care of us in a time of need. Would recommend to everyone for excellent care and auto repair service!

Our son had his 2022 Kia Soul towed there after a collision. I can honestly say, this is the most…read morehelpful place i have had the pleasure of doing business with in my entire life (and i'm 65 now). You cannot find a better place to work with...period. KUDOS to Freeze's Towing and Auto, my hat's off to you!

Freeze was so kind and helpful. He quickly assessed the situation and gave us advice, no upselling…read moreor unnecessary services. He quickly calmed our anxieties

Had sudden loss of oil pressure while traveling through Luray & knew we couldn't go more than a few…read moremiles without risking extensive damage. Page was the closest option for possible repairs. They were busy but willing to take a look & within an hour had gotten our vehicle on the lift found the cause of the issue. Even though it was late in the day & we were walk-in customers, Jimmy was able to find a replacement part, get it installed & even clean the oil that had sprayed into the wheel well when the part failed. We had our vehicle back & running about 2 hours after walking into the business, at what I thought was a very fair price. I wouldn't hesitate to go back.

Best place in the Valley to get any car work done! The staff are always so pleasant and helpful!read more

The staff are honest and helpful and won't overcharge you for service or parts. I've taken my…read morevehicle there a few times and one of the fixes wound up costing me around $25 total. Safety inspections are done pretty quickly as well. I highly recommend them.

We were coming from the Shenandoah Mts. and had car trouble. We made it to Luray and stopped at…read moreLuray Import Service, kind of at a loss. The technician on duty (I wish I could remember his name) was so helpful and kind to us. If you need help with your car definitely stop here. I can not recommend them highly enough.

We are newly retired and were on a 28-day road trip. The second night on the road, we noticed one…read moreof our headlights was out. Yelp directed us to the kind, helpful business. The owner accommodated us immediately and changed the bulb for a fair and reasonable price. I highly recommend!

Garbage work and ethics - posted a 1 star review on Google too after they painted and then the…read moreowner scratched/marred my hood and refused to acknowledge their mistake. Curiously, everyone else was great - just the owner is a jerk lacks all morality. Take your business elsewhere.

Beware! I normally don't write reviews but wanted to hopefully save someone else the headache that…read moreI went through. This shop had my vehicle for 2.5 months after I hit a deer. There was little to no communication from this shop the entire time they had my vehicle which I thought was odd but I just thought maybe they were very busy. Towards the end of the process I called to get an update from the shop only to find out that my repairs were finished 2 weeks prior but that the shop was in a disagreement with my insurance because they decided to install parts that weren't approved by my insurance and performed extra services that were not approved by my insurance. After the insurance refused to pay the extra cost, the shop informed me that I would be responsible even though the shop never sought approval for the parts and services before doing the work. When I explained that I have full coverage and that I have never had to pay more than my deductible for any vehicle repairs, the shop owner said, and this is a direct quote, "Many of our customers that have full coverage pay above and beyond their deductible. " I have never had to pay more than my deductible and really isn't that the point of paying for full coverage? In the end, this shop held my vehicle hostage until I would pay or get a lawyer. I didn't want to spend the extra money or drag this ugly mess out any longer so I just paid the money. I will never go to this shop again and hopefully this review will save someone else from going through the aggravation and being cheated out of their hard earned money.

Great service! My husband and I are always happy with our vehicle repairs and maintenance!read more

I gave them two stars only due to heather being nice to deal with. Other than that I feel it was…read moreunfair to change us 250 for your driver to put a board on the axel that my driver already had tied up and then your driver followed us 10 min to your shop. In the am was told it won't be fixed until Friday you only have one mechanic No parts and might need an axel would be a week wow Well needless to say we went to another shop down the road and my driver was fixed and on the road within in hour. Just disappointed from one business owner to another.

We cannot say enough good things about our experience with the service department. Virginia &…read moreMichael were fantastic! Our F350 had to be towed in (we didn't even know what the issue was). They got us in quickly, diagnosed the problem and repaired it easily. We were grateful for such experienced diesel technicians and the exceptional customer service we received. We highly recommend Marlow Ford!

Oil change jeep. Soon as I got home noticed trail of oil. Puddle of oil under jeep. They sent…read moresomeone to check it out and they said oil filter not put on correctly but it's fixed. Went to front royal for new headlight and they said oil cooler was cracked. Returned to luray and they said they did dye test and no crack. Oil change in luray march 7 and oil leak on way home. Returned to luray and they said fixed. Next day same thing. They said fixed. Return to work in Alexandria and as soon as I get within a mile of work. Keep w gone shaking. Check engine light on and oil is gone. Had it towed to a dealer who diagnosed so many engine issues now. Not drivable. $11,000 plus to repair. Called Luray manager and nothing they could do. Do not go here for service. They are thieves and have no idea what they are doing