We cannot say enough good things about our experience with the service department. Virginia & Michael were fantastic! Our F350 had to be towed in (we didn't even know what the issue was). They got us in quickly, diagnosed the problem and repaired it easily. We were grateful for such experienced diesel technicians and the exceptional customer service we received. We highly recommend Marlow Ford! read more

Oil change jeep. Soon as I got home noticed trail of oil. Puddle of oil under jeep. They sent someone to check it out and they said oil filter not put on correctly but it's fixed. Went to front royal for new headlight and they said oil cooler was cracked. Returned to luray and they said they did dye test and no crack. Oil change in luray march 7 and oil leak on way home. Returned to luray and they said fixed. Next day same thing. They said fixed. Return to work in Alexandria and as soon as I get within a mile of work. Keep w gone shaking. Check engine light on and oil is gone. Had it towed to a dealer who diagnosed so many engine issues now. Not drivable. $11,000 plus to repair. Called Luray manager and nothing they could do. Do not go here for service. They are thieves and have no idea what they are doing read more

Great group sold me a new f350 over the weekend a good bit below invoice. I drove a couple different vehicles and they were knowledgeable and patient. I'll buy from them again. I was in and out in less than 2 hours. JW, Anthony, and Emma were all great. read more

This place is awful. Had the vehicle for LITERALLY A MONTH, I had to call them over and over for updates and to encourage them to do their dang job. Virginia in service was great but the manager was rude and difficult. When we finally got the vehicle back it had a DENT in the back that was never there prior and they didn't mention anything about it. Repairs to transmission seem shoddy at best (mind you they completely replaced transmission and ordered the wrong part twice anyways) so we will see if it lasts. I would not recommend this place at all. Save your money go elsewhere. Edit: car broke down before it even got home. This shop had replaced the entire transmission and the shop we just brought it to says it was installed incorrectly. A MONTH they had the car‍ can't make this up. read more

I took my Jeep in for new tires and oil change. They gave me a ride home while it was being serviced. When it was done they brought it to me. The people working here are the best. Service is the best. Very trustworthy. They are open Saturday's 8-4 and that is awesome. read more

Marlow Ford was great to work with. My transmission went out on a Friday. I had my car towed there first thing Saturday morning and they looked at it first thing Monday morning (4 days sooner than Harrisonburg Ford said they could look at it.) The complete transmission replacement was done, and I was able to pick my car up by 3 o'clock on Thursday afternoon. read more

I love the Marlow in Front Royal, but the one in Luray, VA was so disinterested in selling cars. We were really interested in the 2014 Mercedes C 250. Matt Cloude came up to us right away, and he kept asking if we had questions, but he didn't know any of the answers and though he said he could find out, he didn't. He didn't ask our names or for my phone number, or if we wanted a test drive, and though even management heard me say I wanted a pre purchase inspection, they ignored me. They were so disinterested in us and in showing us the car. We would have considered it if it passed a pre purchase inspection, but given the shape of the car and their disinterest, doubtful it would have. A needs service light came on, the air conditioner didn't function correctly, the steering wheel was punctured in a strange place, etc. Very disappointed that they knew nothing about the car and ignored me when we went inside. We left. No wonder they have had the car for awhile. In my opinion, they don't try to sell it. We might have purchased it. We won't now. Forgot to say, Matt left us outside after he failed to answer our questions. When we went inside on our own, he said "You are back, that's a good sign." We hadn't left. He left and never attempted to give us any information on the car. No one did. Not a good dealership, in my opinion. read more

I bought a new F-150 from these folks a few years back and have been incredibly pleased with my entire experience with Marlow Ford. To begin with, the sales staff wasn't pushy and the sales deal was a good deal. Once I had purchased my vehicle I found Anthony and the service department to be outstanding. Service is done right the first time and is on time. There are some interesting benefits for having my vehicle serviced there, too. After I had my vehicle serviced a certain number of times (I forget how many) I got a free service. Now that was a pleasant surprise! Most recently, I had a odd situation happen with my back window when I tried to use the electrical defrost grid. The heat was just too much for one side and it spider cracked. Even though the truck was one month out of warranty and the premium ESP I had purchased was a bit hazy on coverage, Anthony, having read his service bulletins, was aware of this problem and made sure that my back window was replaced at no cost to me. Fantastic!! While I was waiting on the new back window to come in Rob and Eddie made sure I was not walking for a week and let me try out late model Fusion. Nice car. My wife is in love. I highly recommend Marlow Ford and I have a feeling there is a Fusion in my future. read more

What an amazing response to my urgent service call. Anthony came out in ten minutes (or less), added oil, checked my battery and got my vehicle going again. He gave me some advice for keeping my high-mileage truck going. Could not have been nicer or more professional. I know where my Ford truck will be serviced in the future! read more

I contacted the internet department via email and Bob responded right away. Bob was very honest, professional and very responsive. He made every effort to do what he can for me even on his day off! Marlow Ford at Luray exceeded every expectation I had. All the paperwork was completed before I arrived and the car was sitting out front ready to go. It's obvious that this dealership is one I highly recommend. Coming from Loudoun County there are many dealerships I could have chosen. But the honesty, pricing and ease of the full process of purchasing my car was truly worth the drive to purchase from here. It is a refreshing feeling to know you are dealing with an honest dealership! Thanks again! read more

I bought a 2014 Fusion in the fall. Everyone was great! Friendly, knowledgeable (without being pushy) staff and the service department rocks! read more