Thank you so much Jared Moss for who got me into my 23 Kia Sportage I went in with a lot of doubt…read more thinking that there's no way I'd even get approved for it and him and his finance guy made it happen!!!!. Jared was very thorough on everything and thing to me that I needed to know from finance to the car I'm in disbelief and excited for my new journey in my new to me car thank you all very much.!

My son traveled almost three hundred miles to purchase a truck from Keith Auto Sales, and when a…read moreproblem arose after getting it home, the dealership were phenomenal in getting the truck returned to their service center and repaired! Our first time of having any business dealings with this dealership or area, and it was indeed, a refreshing experience! A lot of dealership would not have gone to the lengths they did to correct an issue! HIGHLY RECOMMEND GIVING THEM A CHANCE FOR YOUR VEHICLE NEEDS!!

I have never seen a place that lies so much and tries to blow smoke up your tail. My son went to…read morebuy a car here and found a ford focus that did look nice and we were going to cosign for him but still had not signed off on the paperwork. He drove it home for us to check out and told us how it shook when starting from stop. We drove it and told him there was something wrong with it and that I was not signing anything until it was fixed. He took it back and was given some story about being told by chuck that he needed to drive it so that the car would reset for his driving. Seriously. I told him that was the most bull.... thing I had ever heard. First I went with him and met chuck and I told him there was something wrong with car and I was guaranteed that it would be fixed out of their own pocket. Few days later son was called and told it was done. He brought car home again and said it was doing same thing. My husband and I went back in and spoke to eric and insisted he test drive it with my husband. Eric admitted that something was wrong with car and lifted hood and discovered oil had not been changed like we were told and we even had to put oil in the car when he first brought it home because it was empty. We were again promised it would be fixed. Well lo and behold the same old crap again. This went on for few weeks and to make a long story short they appear to be nothing but crooks who lie constantly like they think everyone is stupid and gullible but them. How anyone could think this is a good place to buy a car is beyond me. I even did research on this vehicle and found hundreds of complaints about the same issue we were trying not only to get them to admit was there, which after getting eric to test drive he finally did, but to fix the problem. But apparently ford is just like them and doesnt admit the problem per the reviews online. I am done with this place and the more people that can learn this the happier I will be. I would not send my worst enemy there to purchase a car. I thought steven kia was bad but chuck and them have them beat. At least the Kia was a decent car. NEVER GO HERE TO BUY A CAR. YOU ARE BETTER OFF JUST THROWING YOUR MONEY IN THE TRASH THAN BUYING A CAR FROM HERE AND HAVING TO END UP DUMPING A LOT OF MONEY INTO A CAR THAT SHOULD WORK.

Came in from out-of-state after seeing a vehicle posted online. Chuck and Sean responded…read moreimmediately and were both very knowledgable when I had questions pertaining to the condition of the truck. I am usually skeptical about sales. However, their website indicates they are focused on the customer. I found this to be true when I visited the location. Chuck and Sean were very helpful and did not try to force a sale. Other employees made the process enjoyable by being very kind, respectful, and friendly. Being from out-of-state, Sean even insisted on picking me up from the rental car location nearby. I would definitely recommend this group if you are looking for a vehicle.

I was 100% satisfied with my experience. I had been turned down by pretty much every dealer then I…read morewas told about Armstrongs. Not only did they help me get into a car. They got me into my Jeep!! Everyone was very sweet and so helpful. AWESOME family :)

I had been turned down by every dealer in town. I tried these guys as a last resort. Not only did…read morethey get me in a car they got my financed through a bank to help build my credit. They were very helpful and super nice. I would recommend them to anyone looking for a quality used car!

I was really happy with this sale. Chris worked with my budget and even got me on the road in the…read moresame day, which meant a lot, as I was spending a LOT on Uber. He and his mom (who did my paperwork) were so friendly, accommodating, and helpful. Both stayed late to finish my paperwork (although I don't think Chris minded because he really loves his job!) I will recommend University Motors to anyone- this is a nice family who wants to make a fair living while still helping the community.

John was fantastic to work with. We were an out of state sale and John was great to work with…read morethroughout the entire process from getting initial information and additional views to getting the car inspected to finalizing the purchase. I highly recommend going through University Motors if they have what you're looking for.

Dealt with James to buy a used Corolla Cross. The process was simple and straight-forward, and the…read moreentire staff talked to you like you're human. Having recently dealt with a lot of slimy car dealerships, this experience was a breath of fresh air. They even offered to give me a ride back to a nearby car rental agency to return my rental. There were no pressure tactics and they kept rates, financing, and final costs clear and transparent throughout the entire process. I would definitely suggest them to anyone looking for a vehicle.

Staff is extremely friendly and helpful. While I only have used their service department for my…read moreHyundai Sonata, they've exceeded my expectations for quickly resolving issues and providing information.

I had a great experience with Javan at Harrisonburg Honda! The staff was wonderful and made me feel…read morevery comfortable. They did not try to sell me anything that I did not want or try to push me into anything. Overall, I give my experience a 10/10!!!

Sold me a car with a crappy alternator and out of date spark plugs/cabin air filtration by 40k…read moremiles. Doesn't pick up the phone ever for the financial department or warranties. Avoid this dealer if possible

I'm not sure what to say about Steven Kia... ranking is split between Kia and Toyota…read more. I received a safety recall notice for my car and went to the Steven Kia website. The website said to call or text (a number) to schedule the recall service appt. I texted twice with no response and then tried calling the number with the "response" on the other end says 'The person you are trying to reach is not accepting calls at this time...' I go to the chat on the website and ask for someone from service to contact me and the reason why. I get a text from sales...and explain my issue. She schedules my appt for me, telling me that they'll see me at the Kia location. Another text from that same number 10min later saying someone from service would be in touch with me and that my appt would be at the Toyota location. Then I requested someone from service to contact me and Logan called me within a few minutes. He was able to clear up all the confusion I was going through in that 1hr timeframe!! ------------------ Now to Toyota...Will was my advisor. Once I figured out where I was supposed to check in for my appt, it was smooth sailing. Though I was told (in one of my many scheduling interactions) to allot 3.5 hours for my appt, Will got me in and out in about an hour! WELL before the time I was told! The Toyota service center (failed to get pictures) is clean with plenty of seating. There's even a coffee and pastry area, along with other drinks and snacks for purchase!!

I personally give Melissa in the service department 5 stars plus. Very friendly and helpful. Garage…read moremechanic a 0. I took my car there to get my car inspected and an oil change.......(I had an appointment and ended up there for 2 solid hours) They want wanted me to pay almost $300 for a seven point type inspection witch I declined... I live on a fixed income and couldn't afford to do. So a little later I got a message from the mechanic and he was trying to to show me, that I needed 2 new tires which they where wanting to charge me over $300 ( that must be the magic number for the day) so I told them to put a rejection sticker on it and I'd take it somewhere else.... Someone had looked at my tires a couple days earlier and was told they should pass inspection! I was pissed. So I took it to Walmart and I had the guy check my tires and I explained to him what had happened and he did say it was a gray area but it should have passed inspection. So I went ahead and got 2 tires for less than $200. I've heard so may complaints about them but I went there anyways! I had even gotten this car from there.... NEVER AGAIN!

I would like to send in some positive feedback to the CarMax in Harrisonburg, VA…read more I decided it was time to purchase that long awaited vehicle that I had always wanted. I bought a 2016 Infiniti QX50 online through a CarMax located in Omaha Nebraska and I was willing to wait patiently with much excitement till it arrived at the CarMax of Harrisonburg, Virginia. I got the call it was in, but I wasn't able to come for a few days due to my work hours and to be sure I have transportation if I decided to purchase the vehicle. I was able to finally schedule an appointment to drive and look the car over; of course it was everything I expected it to be so I decided to move forward with the purchase. Within the first few days after getting home I noticed the tires were a little noisy when I began to pick up speed, which seemed a little unusual. Then about five days later I attempted to play a CD and realized the CD player wasn't working correctly. I called CarMax and they scheduled my vehicle and took care of everything with no worries. Two weeks later the oil light kept appearing on the dash and I again contacted CarMax with concern and they took care of everything. The sales manager and service department were apologetic for all the inconveniences since my purchase of the Infiniti. I appreciate those who took care of servicing and repairing the issues. My experience with the CarMax in Harrisonburg, Virginia was good and they exceeded my expectation by making my vehicle a priority since purchased. Thank you again. Charlene Shepherd :)

This was my first experience with CarMax and I was very satisfied with this car buying experience…read more I found the car I liked in TN and had it shipped to this store. I got pre approved financially, and it made this entire financing step easy and fast! best car buying experience I have had. The costs and fees were clear and consistent. I would use them again.

Visited Steven Toyota today and had a great experience with their service department. I travel for…read morework and get my car serviced pretty frequently since I put a lot of miles on it. The oil change was significantly less expensive than what I typically pay in Northern Virginia, and it even included a tire rotation. I arrived at 8:30 and was completely finished by 9:30. I'll definitely be a regular moving forward.

This review is strictly concerning the lack of "customer service" and attention to detail. I…read morepurchased my vehicle April 28 and was told the dealership would send the titlework to the DMV. Well, they waited three weeks to submit the paperwork, and request a copy of the insurance card. I immediately sent the card and told them I had less than a week on my temp tags. I was promised a new set of temp tags would be sent to me. Well, guess what, the tags were never sent. I contacted Jenny Kichinko and was told the tags had not been sent. She said a new set would be mailed that day and also promised a copy would be emailed to me. Well, once again, they failed to come through with the email. I could not drive my car for 4 days due to their procrastination, lack of attention to detail and outright disregard for keeping a "promise." I have NEVER had such poor service from any dealership. All I got was excuses. If they would have given me the paperwork, I could have walked into the DMV and had my tags that same day. They need a complete overhaul of their office staff.