Part availability and hold for a 2 hour drive cash discount afforded however prior approval sought.read more

Found the part needed on their website. Picked it up and it was exactly as described. No muss, no…read morefuss. Straight forward transaction. And there was a cute pup napping on a chair in a sunbeam. Thanks, Cory and the gentleman who picked up and delivered the part from the lot. Much appreciated!

Use extreme caution with this shop. This isn't a one-off complaint--it's a pattern I've watched…read moredevelop. My employer and I used this garage for years for routine maintenance with generally acceptable results. Since they opened a second location, the consistency, transparency, and pricing have changed in ways that are hard to overlook. A company vehicle was returned to us with a stripped drain plug and an active oil leak after service. That's not a minor oversight--that's a fundamental failure. Soon after, I requested a quote for front brakes only on a 2021 Hyundai Palisade and was given an estimate of roughly $1,600. I sourced a complete upgraded brake set myself for $397 and completed the job without issue. Draw your own conclusions from that gap. Most recently, I brought in my wife's Subaru for tires, an oil change, and a noise diagnosis. The tires were installed, but the oil change and diagnostic were completely missed. I was told it "wasn't on the work order" and asked to bring the car back. That's a basic process failure. After returning the vehicle, I was told the issue was front wheel bearings and advised to replace both--quoted at approximately $1,000. I purchased the parts myself for $178, and standard labor time for this job is widely understood to be around 1.5 hours per side. When I asked for a clear breakdown of how that estimate was calculated--parts, labor hours, and rate--I was told their system could not provide that level of detail. That answer alone is concerning. If a shop can't explain how a four-figure repair is priced, that's a problem. At this point, the pattern is hard to ignore: Work not completed as requested Pricing that does not align with commonly accepted parts and labor ranges No meaningful transparency when questioned I have no issue paying for quality work. What I will not accept is unclear pricing, missed work, and answers that don't add up. If you're considering this shop, do your homework before approving any repairs. Take a few minutes to verify parts pricing and standard labor expectations. Without that, you may not realize how far off a quote actually is. Based on multiple recent experiences, I will not be returning.

My son's civic was overheating so I brought it into Route 11 to get checked out. I let them know…read morespecifically what diagnostics had been run at a previous shop before my son left for JMU, but they said they had to run (and charge) for their own diagnostics. I get that, so I agreed with the assumption they could resolve the issue. After review, they advised me the wrong coolant was in the car (which I have trouble believing because I've always bought the same coolant and never had an issue), they advised a coolant flush was needed, they said the fans were not working, and they let me know that there was an unrelated power steering leak. Additionally, they recommended I replace the upper and lower radiator hose. They said these were not an issue, but it was probably about time. I agreed to let them do everything except the upper and lower hose being they said they were fine and not leaking. I also agreed to a dye test which included putting dye in the power steering so they could find a leak. All of this was to the tune of roughly $1,000. A few days later they said it was ready and my son picked it up. I asked him what they said about the dye test and he said they did not say anything about. I called the shop and was told, oh yeah, he should bring it back in a few days so we can see if the dye is leaking. Unfortunately, I only found out about this because I called back in. Then a few days later the car was overheating again. My son takes it back and we are told the issue is the upper and lower radiator hoses. I asked how they were fine a few days ago when they were just a "recommendations" (that I declined), but now they are the root cause of the issue. They told me they watched it and now they see after it's been on a long time the hoses swell and leak. The explanation did not sit right with me, but I'm hours away and my 18 year old son needs his car so I let them do it for another $350. However, unfortunately again, my son drives 4 hours home a few days later and the car overheats. The shop texted me and called me that day asking how it was going and wanting me to come back and get some other work done. I responded it wasn't going well and the car was overheating still. I sent them photos of the coolant under the hood, but they stopped responding. I took it to a shop locally and they diagnosed it as a bad thermostat and the car has run smooth since. I wanted to like this shop as my brother recommended them, but unfortunately I cannot recommend them as the customer service is lacking. I'd advise to find a different shop for your car repairs.

This small business is fantastic! They worked with me to find an affordable solution to replace my…read morebumper

I have had two interactions with these folks. In one case I changed my mind a lot and ended up…read morehaving a smaller repair done. I the other case they kindly helped me price something I ended up not having done. In both cases this family business was more than polite. Super kind and friendly and helpful beyond anything I could have hoped for. And they work they did was great. Highly recommend!!

Very easy to work with! Friendly and professional staff. They made the car buying experience great!read more

We were sold a used car that they knew hundreds of people were having trouble with. We drove the…read morecar for 12,000 miles, after the warranty ended, before we found out that there was a crack in the block and would require a new motor. They even charged us to diagnose the problem. The car was also taken in earlier for the same problem, while it was still under warranty, and they did not correctly diagnose the problem. Horrible experience

Can't recommend as they don't know how to work on "European cars." Did not think I'd ever face such…read morean issue.

They were amazing. I called them on Wednesday morning, my car's brakes were making a squeaking…read morenoise, and I needed my brake pads changed. They were able to have them done by the end of the day. The guys were extremely kind and honest. Also gave me a truly incredible price.

Quick diagnosis and repair of a starter on old model Dodge. Available the same day. Thank you guys!read more

Excellent service. Polite staff - they go above and beyond to ensure your vehicle is working…read moreproperly.

requested the drivers video to report him for cursing me out and he said to "come back big boy" and…read morethen used multiple obscenities before saying I'm not getting the video and laughed before hanging up

Excellent value and work done right if the first time. I highly recommend this business.read more

This place is busy. Lots of customers. Lots of work getting done…read more I had an appointment to get my oil changed. Other people were ahead of me to get my car fixed. Every single one of us left happy. Al is a good guy who takes care of your car. When I need a repair, I will be back here.

0 stars! I took my car here on a Monday to get a state inspection. They told me I needed two tires…read moreand said they could put them on but would have to do so the following day (Tuesday). I agreed and they said it would be ready by 11a/12p on Tuesday. At 1pm I hadn't heard from them so I called and they said the tires hadn't come yet (they did not tell me they didn't have the tires), but the tires would be there any minute and the car would be ready today. I called again at 330pm and they said the tires hadn't come and it wouldn't be ready until the following day. On Wednesday at 12pm, I called again and they said they were putting the tires on now and it would be about 45 minutes and stated I would get a text when the car was ready. At 2:00, I hadn't heard anything so I called again. They said the tires were on and they were waiting for a balance machine. I informed them I'd be in at 3pm to pick up my car and it needed to be ready. At 3pm I arrived at the station and they hadn't even started putting the tires on. I waited in the waiting room until 330 when it was finally done. It took 3 days for them to put on two tires, and they lied to me about its progress every step of the way. At approximately 2:05pm on Wednesday I received a notification through the Kia Access App that the theft alarm was activated. When I picked up my car and took it home I noticed that there was clear visible damage where it appeared as though someone used something to attempt to break into my vehicle. I confronted the station about it and they apologized and stated they would pay for the damages. It has been 3 weeks and they have not issued me a refund or paid for the damages despite me following up consistently. Do not take your car here!