BETTER BUSINESS BUREAU COMPLAINT FORTHCOMING…read more I strongly recommend that prospective buyers use caution before purchasing from Road Trip Camping. My experience after buying a 2024 TAXA TigerMoth Overland has been extraordinarily frustrating, and I am now preparing to file a complaint with the Better Business Bureau. When I purchased the camper, owner Warren and his staff repeatedly emphasized Road Trip Camping's relationship with TAXA, their standing as a major dealer, and Warren's personal relationships with people at the company. Those assurances gave me confidence that if something went wrong, I would be taken care of. Unfortunately, things went wrong almost immediately. First, the air conditioner supplied with the camper made violent gurgling noises and had damaged controls. When I initially reported it, Flo suggested the noise might be normal because her trailer's AC sounded similar. I pushed the issue, submitted a warranty claim, and the replacement was ultimately approved. I was instructed to purchase the replacement myself and submit the receipt for reimbursement. I did exactly that. Months later, I still have not been reimbursed more than $200 for the replacement AC. Then came something far more serious. On only my third trip with the camper, the driver's-side wheel bearing disintegrated while my wife, children, and I were traveling approximately 70 mph. A passing motorist yelled to us that our tire was on fire. We slowed down and pulled over. The bearing had failed catastrophically and generated enough heat to damage the hub components. When the trailer service company arrived, the wheel was precariously positioned on the axle. This could have ended very differently. This was particularly disturbing because I had been told the camper had been serviced and inspected before I purchased it. Warren personally assured me that he would oversee the warranty repair. Because I live nearly four hours from the dealership, parts were shipped to my home so the work could be completed locally. When one shipment arrived, I was required to pay nearly $100 in import charges just to receive the warranty parts. I then paid approximately $585 for the local repair/service work and submitted the costs for reimbursement. Again, I have not been reimbursed. Throughout this process I copied Road Trip Camping on communications and repeatedly asked for their help. At one point Brittany told me they had left a message with Storyteller's main office and that if I wanted additional information, I should contact Storyteller's Accounts Payable department myself. After purchasing the camper from Road Trip Camping based partly on assurances about their relationship with the manufacturer, I found that response astonishing. I am now out nearly $1,000 between warranty-related expenses, repair costs, shipping/import charges, and the replacement AC, while continuing to discover issues with a camper I was told had been inspected before delivery. Most frustratingly, Warren personally assured me that if Storyteller did not make this right, he would. That has not happened. I have retained the emails, warranty documentation, receipts, photographs, repair information, and correspondence associated with these issues. I would welcome Road Trip Camping responding publicly and answering two very simple questions: 1. Why have these documented warranty expenses still not been reimbursed? 2. Will Road Trip Camping honor Warren's personal assurance that these issues would be taken care of? Until that happens, based on my experience, I cannot recommend purchasing a camper from Road Trip Camping.

If you want an honest, upfront and reliable dealership look no further. I can't say enough good…read morethings about the crew at Road Trip Camping. No crazy sales tactics no selling you crap you don't need. Just honest to the point help. They have a loyal customer base which of which I am happy to be a part of. I would rather drive 5 hours and past multiple other RV dealers to see the Road Trip Camping crew. It's hard to put my finger on exactly what it is. But I think honest sums it up. I was comfortable giving the a 5k check based on a hand shake agreement

See-Mor RV Service offers top notch workmanship . Everyone, front desk staff to shop, was most…read morehelpful, friendly and knowledgeable. The work was performed promptly and what was done was reviewed with us. See-Mor's is a family owned business based on sound ethics and integrity. We highly recommend this business... you WILL be pleased! Thank you to Jack and Trey for everything they did for us during our visit!

They are awlful, go back 3 or 4 times to have something fixed.. Prices are overrated!!!…read more DONT GO THERE!!!

The 3 people who we spoke to on the phone and worked with in person was the best experience we've…read moreever had during a time sensitive crisis. Amazing communication, stand up people who truly care about safety and getting people back on the road. Our camper wheel fell off while traveling and they were there to help us fix it, and secured us a spare. In and out in 20 minutes. The gentleman who helped us was a god send. We can now complete the rest of our 8 hour trip to TN. Thank you Dehaven's camper and trailer sales!!!!!

Got a great Bwise, great price, smooth process. Highly recommen. Will get another one from here soonread more

Kept my camper way past when it was supposed to be ready. Made calls a couple of times. Finally…read morecame in. It was in due to errors they made when they last had it. The service guy slouched in the chair with tons of attitude. I told him my repairs had already been paid for. He said others had been paid for as well. Ended up finding the manager. Told him his service guy needed some customer service training and I wanted my camper. Got it, but won't be back!

We needed a brake assembly when we broke down on the side of the road. We called and they had the…read morepart. Staff were pleasant to deal with.

"Amazing work ethic and communications in the RV service industry."…read more In the DC metro, good RV services are hard to come by...but Ace is a rare find! They respond to texts within minutes, call you back promptly, do a great job of letting you know what to expect with scheduling and costs. Ace kept us informed of potential delays (e.g., parts) and the reason. Spontaneously sent videos and photos of the work in progress and completed. In the end, completed our job weeks faster than expected AND at a lower price than expected. Our camper looks great and everything checks out repair-wise. I'm not going anywhere else in the DC metro for RV work. I strongly recommend Ace's work AND their work ethic!

My wife and I were looking at pop-up campers casually, and saw one listed for sale at Ace. We…read moredecided to drop by just to take a look - the staff was so friendly and helpful, and the sales associate that helped us out was very attentive without being pushy, and never tried to give us a "hard-sell". We were so happy with what we saw, that we decided to pursue a purchase, and Ace made the process super easy. We're pop-up novices, and the whole team took a couple hours out of their day to walk us through everything. We felt appreciated the entire time we were there! We had some wear and tear service work done, and the work was completed expertly and quickly - I was really impressed. I'll definitely be talking to the team at Ace again in the future!

David was extremely helpful. Our roadside assistance couldn't find us anyone to assist us and a…read moreGoogle search found him. He went above and beyond to help out. We are forever grateful for his assistance in getting our RV back up and running!

I came down to have my RV De-winterized, after another RV service had supposedly done some…read moreextensive repairs and had winterized it. Dale was wonderful. There were so many issues left by the previous service, and he diagnosed and corrected them completely. Even though this company is farther away from me, I will never go anywhere else! Friendly, professional, and reasonably priced.

We've owned a couple RVs and know that repairs rarely happen quickly. And sometimes the wrong part…read morecomes in. Not for the faint of heart. I add, too, that Naked Bear had done a couple repairs well. But when the rig came back in March with mismatched paint, an exhaust pipe hung under the carriage so that it MELTED the fender skirt, and an incorrectly installed slide-out motor (the pin wasn't in, so it flopped around and damaged the entire slide-out assembly), we asked them to correct it. They never sent anyone out as promised (after 2.5 months of trying). On the other hand, this gave me time to look closely at their invoices to find they had overcharged us by $460. (!!) Could possibly be just sloppy bookkeeping (they applied a deposit over two invoices and snuck it in there) versus outright theft, but I can't say, as they won't reply. To be continued...

This company and their employees are rockstars!!! Due to crappy roads I had my jack light & buzzer…read morego off and would not reset. Drove for at least 4 hours and trying everything possible at stops. The jacks wouldn't even go down anymore. Called this place was an hour and half away at 2:30p and they said come on up. Got there just before 4p and they immediately met us outside and went to work! Stephanie rocked the repairs and not only did they replace the jacked up solenoid but topped off the hydronic fluid and cleaned our plunger. The office staff was so nice & recommended a local Mexican restaurant that was fabulous. I can't say enough great things about them. Highly recommend!!!!

Disappointed to find out they do not take warranties due to warranties not covering their travel…read moretime. As a new RV owner I cannot fathom a company only accepting out of pocket money in this economy. Not customer focused. Pretty selfish if you ask me considering I'm only 17 miles away. Not even 30 minutes.

A technician showed up who turned out to be a total expert. His knowledge of my unit was exemplary,…read moreand I would highly recommend this company to everyone.

Excellent service! Showed up before his time estimate!! Very professional and thorough!!! will…read morenever lose his number!!! Kind and considerate. Best roadside experience in last 20 years, we travel a lot! thank you Chris and team!!!

From the owner: Red's Repair has been serving louisa and sourrounding area for over 10 years!!read more