Poor experience for vehicle inspections. I took two vehicles there to be inspected and they failed…read moreboth. I took the vehicles to different inspection stations and they passed without any issues. I'd avoid this place unless you want to pay for unnecessary repairs.

I was looking for an alternative for inspection of my 28 year old Taurus SHO on this date. And my…read morefirst time experience was a pleasant one. The car passed the safety inspection (as it is now antique), and the fellows there were genuinely interested having never seen one, and we had a great conversation. They were VERY careful with my car, and put the new inspection sticker right were I had requested! If you have an antique or classic car/truck used in auto shows. I would highly recommend this business! AAA+

I've written 2 rave reviews about Bay Road Inspection on Google but today was different. The same…read morekind young man I usually see there was not there. My inspection was done by a grumpy old man who hollared at me like I was an annoying child when my inspection was done. He was not friendly at all. I was late on my inspection (due in April) and so he gave me an April sticker even though the inspection should be good for a year. My son was also late for his inspection but the place he went to 2 days ago gave him a July sticker because this is July! I will go there next time. Sad. I've never given ANYPLACE 2 great reviews - except this place. This will now also be my first 1 star review.

Do not go here if you respect others and your health. Both guys doing inspections today with no…read moremasks and no care whatsoever about their customers. Last time I'll give these guys my business.

Years of reliable and thorough service by helpful employées and Ernie's decades long oversightread more

I asked for a 2009 Honda CRV he got !! Don't get me wrong The shop is nice get your work done there…read moreDon't buy anything from them ... When somebody goes through an auction gets u a car and they want 8,500 for it but I noticed immediately cracked windshield so I got it for 8,200 first issues check engine lights gas vents they fixed .. they've put more miles on driving then me told me to eat shit yesterday . If you buy a car from them bring it somewhere and have it well looked over I've spent almost $2,000 on parts now I have to replace the front brakes awesome Ernie's

As an update to this review I would note that the owner was very responsive to my concerns and…read moreactually drove to my home to refund the full price of this last repair. He was very apologetic for the misunderstanding about the quoted price and wanted to show his appreciation for our patronage. Maybe we'll give it one more shot. Here is my original review: "I have used Cichy's twice before for routine work like changing trailer tires, and my MIL used them for a muffler replacement. Both times, during the COVID pandemic. The service and cost was HORRENDOUS. In fact, it took them a month and constant prodding to get the tires done. So when my MIL needed a new gas filter I was hesitant to use Cichy's but figured I'd give him one more shot. I called ahead for an estimate, gave the car make model and year and part needed and got an approximate cost of $45-$50. My MIL was there for two hours because they didn't have the part after saying they'd order it ahead. And they charged her $108 for a 15 minute filter change. " Not sure who quoted that original price but in the end the owner gave my MIL a free repair, which was not requested, but was much appreciated.

Anything car-related tends to rack up my blood pressure quite a bit so I'm really lucky to have…read morefound Cichy's Garage when I moved in to the area last summer. I feel that I can just leave my car to John here without having to compare notes from several places. This is one of the few places that will honestly tell you that you don't need to fix something you think you needed instead of always trying to scare you into fixing things you don't actually need. At one time I brought my car in for ABS light and started by saying I might need to replace the ABS module. John didn't take advantage of this at all and completely fixed the issue by replacing two electrical cables. I only wish that they were located closer to me so that it's easier when I needed to come back a few times to debug problems. Nonetheless, I'd still spend the extra one hour round trip to drive here instead of going to the mechanics who are closer, including one that has a suspicious 5-star rating with 100+ reviews.

worst thing I ever had to deal with never going back I brought my vehicle and was sent away they…read moresaid it was too loud when it is stock exaust with no problems with it it is factory

I brought my car in for an oil change and asked for an estimate on any repairs it may need to pass…read moreinspection. I left, ran some errands, and went home. A few hours later I went to leave an my car wouldn't start. I called Edwards, quite upset, and explained what was happening. Russell personally drove to my house to diagnose the problem. He found my car was out of gas due to a faulty gas gauge. The customer service is beyond top notch! Great, honest, guy! I can't recommend them enough!

Good samaritans,! A low tire pressure light 15 miles from home is no fun. Courteous and quick…read morecheck; down a few pounds per square inch. Tire pressure restored. Back on rhe road. Leaves a favirable impression. A clean and calm shop. Wouldn't hesitate to return.

We've had them fix 2 flat tires and attempted to have them inspect our car…read more They are booked out pretty far, so you need to make an appointment. One of the flat fixes, a plug, only kind of took. The tire still has a slow(er) leak, but we are selling the car anyways AND getting a car in to them to work on is a hassle, so we're just topping the air off weekly, bi-weekly. Also the repair cost 2x what I paid last time I had plug done in Boston. Meh. We brought our other car in to have faulty valve stem replaced. Fine job done. Ni While the car was having that valve stem replaced, we asked them to inspect our flawless, unmodified 20k mileage sedan. They refused, saying that they'd need to fail it for tinted windows. The car was delivered to us FROM THE FACTORY with the tint and sold to us brand new from a dealer in Massachusetts. This makes the tint legal (and it is Mass legal tint). It has passed inspection in Mass 4 times. It was an necessary hassle to bring it elsewhere.

I have been coming here for 10 years with no issues. Last week I went down and was the second car…read morein line. I waited patiently for 45 minutes and saw no one. Eventually a worker left on a bicycle leaving no one there and both bay doors open. Today I went down and was the third car in line. I waited from 10:00 until 11:00 and no cars entered the bays. Finally when a vehicle was pulled out the workers and the customers were chatting for 10 to 15 minutes. At 11:15 the owner I assume came to tell me that he wouldn't be able to get to my car until after lunch. They take an hour lunch. Not wanting to wait until 1:00 I left. I went to Z inspection in Greenfield and was in and out in 15 minutes.

I've been going there forever, two cars a year. Today, they failed my 4 year old car (which…read morethey've inspected several times before) because the laminate on the license plate was slightly peeling at the edges (the plate fully and easily readable). Do you think they could have said something last year or the year before that? That's the epitome of poor customer service.

Please don't go to this place for car inspection. In my experience, they look for very minor issues…read morethat are not truly safety-related. Last year, they failed my car because of old windshield wipers. I gave them another chance this year because they are close to my home, but they failed me again because of a loose front plate. I had it screwed back in and returned, but they still said it was not drilled properly. I then went to another inspection shop with the car in the exact same condition, and it passed without any issue. This place wasted my time and money. It feels like they are focused on finding small reasons to fail inspections and push minor repair fees. I will not be going back, and I'll be telling my family and friends to avoid this shop.

Soooo, I used to really love Pro-lube. However, I brought my vehicle in twice to have a bolt or…read moreclamp replaced on the heat shield and they couldn't fix it either time and finally told me to take it to the dealership to have the repair done correctly. I took time off from work both times I had Pro-lube "fix" it. I brought in the bill from the dealership and they said they would not reimburse me for my cost, nor did they offer me a discount on the oil change I brought my car in for today. I felt there was a verbal agreement they would fix my car both times I brought it in. They could have at least told me the second time it was beyond their level of expertise. I know they probably tried to make the repair, but feel conflicted about their decision. I had been a customer of theirs for years, but think it's time to look elsewhere.