my friend told me i was in th best rehab in the country. it must have changed since she was there…read more my friends sent me flowers. they were beautiful but not one had a name on it when it was delivered.i had no idea who they were from.iasked and asked for help finding who had sent the flowere but no one cared to help me.it still bothers me. the aides were cranky. they seemed over worked and under paid. actually the aides that were men seemed less tired and they were not cranky at all

Wonderful experience here Had right knee replaced…read moreEveryone here was great Spotless facility

Rehab post hospitalization. Attention to my needs were attended to quickly…read moreRecently my friend is a patient in the nursing home section. She receives good care and is very happy there. I have noticed a smell of feces in the hallway a couple of times. Overall, it is quite satisfactory.

My father has had to go to rehab a few times due to various health conditions. He has always been…read moreaccepted at Ellis and has been treated with the utmost respect. The people at Ellis are caring and have helped him to strengthen his muscles to maintain some independence. This most recent time, when the staff at Ellis heard that he was coming back, they were excited and have made all attempts to put him in the same room and accommodate him as best they can. My family and I are grateful for the care and service my dad has gotten there.

My mother passed away due to the abusive care of the following nurses sent from intellycare…read more Jennalee Hayes Lillian Shaffer Gina Vincent The current director of nursing doesn't seem to care ,as they still work at the nursing home The state is investigating a wrongful death claim again these nurses

This place only got one star because I had to give it something. My uncle was placed here for…read more"hospice" from the VA. When we went in to see him? It was something no family should ever have to witness. He was in a room, far away from the nurses station, alone and in the dark. Nothing on but an adult (soiled--and not newly soiled either) diaper and a johnnie hanging off, with only a sheet for warmth-the AC was set at 61. He was laying sideways in the bed, oxygen cannula off. Half the lights didn't work, the tv that was there one day, was gone the next. He hadn't had his medication in over 24 hours because we were not notified we had to sign off on it being given to him, so he was very agitated. When the hospice nurse (who was wonderful!)came in, she was furious. She immediately went to work to figure out what was going on. We got his meds changed but had to wait over an hour for the nurse to even CALL the doctor to have them signed off on and that was only because I kept on her to call. I asked if he could be moved closer and was told "Oh yeah. That's a good idea!" HELLO???? Is this how all their "hospice" patients are treated? Just left in a distant, dark, freezing room? When I did speak to the staff, it was obvious they were understaffed and over worked. When I asked for extra blankets and to help reposition him, they were kind. Though a few of them did yell and treat my aunt with utter anger and disrespect. However, I am absolutely horrified that any elderly person, never mind a US Veteran has to spend the last few days of their lived being left to die with such little dignity. Imagine those poor people who don't have family to advocate for them? I didn't want to believe the reviews, but wow. They are on point. Something needs to be done. Our elderly and veterans deserve so much better. By the grace of God, my uncle passed about 24 hours later. While I miss him terribly, it was a blessing he is out of that dumpster fire of a nursing home.

The building was so run down and uncared for. All we saw were a lot of bodies parked up against…read morethe TV -- outside area had no cover. No one was out there but if they were they would burn to death. It looked awful. Just awful and SO expensive! $17k a month take your LO to rot like a vegetable. Please. Just shout this place down.

I read these midling reviews here and on google maps, but this was the best place/option at the…read moretime for my father when he was released. This facility will literally will put your loved one at risk. My father was rushed to the ER after I found him slumped over in a chair. His room was next to the nursing station. I asked the nurse simple questions like has a doctor made his rounds today and seen my father and did he eat his breakfast. The nurse would not answer these questions directly, forcing me to ask them repeatedly until she admitted she did not know the answers and would have to get back to me. I then asked for assistance for my father. Two people came to check on my father including the doctor. It was not until the 3RD person came in and they took his vitals. It was a dire situation and he desperately needed O2. Thankfully they relented and called the ambulance. During this difficult time, the nurse who I asked the simple questions reported me to the administration. Jeremy, some sort of nursing supervisor, entered my room (while my father was in distress) and accused me of threatening behavior, which he could not articulate. He then threatened to call the POLICE to have my arrested. LOL Guys, these guys are unprofessional clowns. If you have a loved one who you care about, do not send them here. If you have someone you are trying to get rid of or possibly punish, this is your place.

If I could give it a 0 star I would!! This is ABSOLUTELY THE…read moreWORST REHAB my family member has ever been in She got WORSE instead of better.!!! All her clothes were stolen....think twice before you or a family member go to this place. It is SO understaffed it's sad. I TRULY feel bad for anyone who ends up here.

My mother was in this facility, and I visited my mom every weekend. She had Alzheimer's. One day,…read morePam, the social worker, called me at work at 4pm. Apparently, my mom had been raging all morning and afternoon. Rather than call me when the raging started, she had her sent to Saint Elizabeth's psych ward and started using the term FTD to describe her condition. She said she had never seen such violent behavior. (My mom was 5'2" tall and about 105 pounds, mind you.) Since I worked for the Alzheimer's Association at the time (which is probably the real reason my mom was sent out, as I was fully aware that this facility did not have the required activities programming to market itself as having an Alzheimer's unit but did so anyway), I called contacts at McLean and had her transferred there. Her doctor there said my mom had no business being in a psych ward. She had Alzheimer's type dementia, and her behaviors were relatively common. I had her transferred to Newton Wellesley Alzheimer's Center, and the staff there cared for her lovingly and with tremendous empathy and kindness until she passed away yesterday. I'm writing this review now because I don't want any family to have to suffer through what we went through. If you are absent and don't really care about your loved one with dementia, then choose Golden Living Center in Dedham. However, if you love your mom or dad and plan on visiting regularly, then place your parent somewhere else. You will sleep better, trust me.

I am upping my review to four stars, when I picked up my mom from the rehab she was very content,…read moreshe really enjoyed the place and she said everybody was so nice, she said the PT was really good and the staff was very sweet. I guess as a family member I'm just looking for a unicorn that doesn't exist.

It's important for you to know that if you are considering Elizabeth Seaton rehab, please read…read morethis. My father was there for rehab. He developed an infection and there were no medical providers available. Despite this fatigue and shortness of breath from the infection, he was brought to PT. As his performance was not great given the infection, the PT pushed him and appeared annoyed that my father couldn't do what they wanted. The nurses are incompetent and the aids spend most of tgere time on there phones. Call lights are rarely responded to. Speaking with the higher level administrators was eye opening. No one is competent there. I am a medical professional and know what adequate care is. This facility was reported to the authorities.

One of the best facilities in Boston area. If you are looking for a comfortable stay for your loved…read moreones in a peaceful location, then it's the place for you! All of their physical therapists are doctors and nurses seems provide a good care. Of course as any medical facilities, they deal with different emotions when it comes to healthcare. But I truly believe the management is doing their best and invest into remodeling of facility.

Avoid at all cost this place had a guardian appointed for my brother under suspicious circumstances…read moreand as it turns out they were working together to medically kidnap him ( for the medicaid payment ) . I have been trying to get my brother out of this place for a while and now I have had to file a lawsuit and they are working very hard to cloud the issues and drag things out so my brothers medicare benefit continues to go to brush hill. My brother is always dirty, they don't let him shave often and i have seen him with facial hair so long it was into his mouth, his muscles are wasted because there is no age appropriate exercise. If your having to look for a nursing home what ever your going through will be hard enough without dealing with what goes on here. You are nothing but a check here and if your checks good enough they may not let you leave.

Please don't bring your loved ones here. Brought my elderly grandmother here during covid due to…read moreher falling and needing rehab. She looked extremely sick every time we FaceTimed her. The entire time she was there it was a hassle getting through to anyone. We were very patient and kind because we understood times were stressful for the staff my grandmother passed away due to negligence (they allowed a cut in her mouth to get infected and never provided proper care for her). On the death certificate they put that the cause of death was covid.....she had been negative for about 3 weeks prior to passing away. Please please do further research before allowing your elderly loved ones who can't speak up for themselves to come here.

Don 't bring your loved ones here ! My wife was there for a brief time and in that time they lost…read moreher $ 1700.00 upper partial denture. My inquiry as too how they planned on resolving this issue has gone unanswered. My wife fell out of a wheel chair, I wasn't notified until days later. She had blisters on her hands that they couldn't explain. Bruises on her legs and arms that were not there when she went in. Her skin was all dry and flaky. Lost her pajama bottoms as well. Basically she came out worse off than when she went in. Very poor quality of care there indeed. Extreme lack of transparency. They should be ashamed of themselves. Oh and I will get my $1700.00 for my wife's lost dentures..... My Attorney will make sure of that.

With some personal details edited out, below is the text of a complaint I am filing tomorrow (May…read more17th, 2022) with the State of Massachusetts Department of Public Health: My mother has been a patient at West Roxbury Health & Rehabilitation since this past December 23rd. The main focuses of my mother's admittance into West Roxbury Health & Rehabilitation were intended to be physical therapy (building towards resuming her ability to walk) and continued mental health care (my mother is manic/bipolar and has been meeting with outside therapists for several years). The former has transitioned from lackluster previously to, for at least two months, nonexistent. The latter has been nonexistent or, to be blunt, neglected. Over time, and has been expressed to me by various nurses and medical professionals employed by West Roxbury Health & Rehabilitation (and its parent company, Bear Mountain), my mother has developed bed sores on her buttocks. The physical therapy component of her care has been limited to some range-of-motion exercises focused on her arms. On April 9th, in conversation with my mother, I learned she had not received any physical therapy since at least February. On the evening of April 14th, I detailed, in writing, the physical therapy I feel my mother needs to receive - sitting on the edge of her bed, followed by sitting in a chair, then a wheelchair, and then exercises focused towards walking. My handwritten request, as stated above, was ignored. In addition, via text exchanges and a phone conversation with my mother's outside mental health therapist, I learned that neither the Director of Social Services at West Roxbury Health & Rehabilitation, Regina Weston, nor any of her corresponding peers at West Roxbury, had never reached out to her, including a request for permission to access my mother's mental health records, in any form or fashion (I provided Regina with her contact information upon my mother's admittance, explaining the importance of contacting her, for my mom's mental health and wellness). Since April 15th, none of the voicemails - four in total - left for Regina have received a response; the same can be said for a handwritten note I left in Regina's inbox on the evening of May 4th (the note was received and removed from her inbox the following day. In sum, a staggering lack of professional competence on Regina's behalf). My mother, quite often, has reported medical issues and not received treatment. These issues include a cold (she was not provided any medicine by the facility; I brought her a bag of Halls' Cough Drops) and abdominal aches which went untreated. She has approximately eight or nine changes of clothes I brought her from home. There have been repeated incidents of the morning nurse on duty of refusing to switch my mother from a johnnie to a change of clothes. No explanations have ever been provided by the nursing staff for these refusals. As well, there have been ongoing infestations of cockroaches and spiders within the facility. I overheard talk in mid-March from one of the nursing-level staff members of an exterminator being contracted to eliminate the infestations. Apparently the attempts were lackluster, or have not been followed up upon. The patients' bathroom my mother utilizes has not had a properly functioning paper towel dispenser nor a properly functioning soap dispenser since at least her date of admission last December. Less than half the time (I visit my mom at least six days per week) is there a replacement supply of soap; more often than not, there is no soap at all. The bathroom in question often features lingering odors of urine and/or feces. The staff bathroom, located within a common hallway, is properly maintained, as I have utilized it on occasion when the restroom adjoining my mother's room is occupied, with a properly functioning and more modern paper towel dispenser, as well as a properly functioning soap dispenser - both fully stocked or supplied. (I hope your Department performs unannounced inspections, because this place needs one. Badly.) Following a comprehensive medical examination at ideally either Faulkner Hospital or Massachusetts General Hospital, my mother needs to be transferred to a facility where her physical and mental health therapy needs will be fulfilled. West Roxbury Health & Rehabilitation has made it clear they are not capable of serving as the facility in question, and they do not deserve an opportunity to prove me wrong. I am filing this complaint with the hope that you can assist in reaching out to the facility's management in a manner which will be responded to. (I have no reason to bear any faith any attempts by me, based upon their established track record, would generate such a reply from said facility management.) They seem content to allow their patients to reside at their facility without adequate care until they're ready to die, even when they have - as my mother does - a home to return to.

My father was there for less than 48 hours before we were able to get him out of there. He showed…read moreup for rehab on a Thursday at 1 pm. They did not have him in a bed until after 9 pm. On Friday they gave him the wrong breakfast. They gave him the wrong medication at lunchtime (it was another patients), fortunately he recognized it was not his medication and refused to take it. The workers were not responsive to alarms. He had to call me at home when he had trouble breathing because no one would come. On Saturday we took him out of the facility without telling anyone (there wasn't anyone around to tell) and checked him into a hospital.

The service was very bad except two of your employees…read more David and Mel Lynch. They were so good to my dad! Mel, RN provided one of the best nursing care to my dad. David was a very helpful staff working at the desk near my dad's room.

This is the worse place ever. I don't even give this a 1 star. Never allow your family member to go…read moreto this place. It needs to be closed or all management fired and replaced along with most of their staff. My mom was in there for a I week and I took her out. She cannot walk and has stage 4 cancer. She was left in her pee for hours, she was left unattended for hours, she was just n a lot of pain from her fall and her cancer they ran out of her prescription and she did not get it for 2 days, the nurses are extremely rude, unprofessional and do not care about the patients. My mom had chemo the staff assured me that they would bring her days before her appointment. The day of my moms chemo appointment my mom called me and told me that they were not bringing her to her chemotherapy appointment. They have rats and the showers do not no work. This is just a few things that has happened to me mom in 1 week of her being there. There is more. Please don't send your loved one to this place. My mom and others have experienced neglect and abuse there. I made serval complaints nothing was done. I call the Mass board and the police and filed a police report. Let's see what happens