BUYER BEWARE. Despite a number of very serious health issues, I've been trying to navigate a massive relocation from Dallas TX to Decatur AL now for several weeks. It has been a nightmare at every turn, & we have faced a number of things which have caused us great inconvenience & cost us thousands of dollars. That said; I had 7 PODS to be delivered, one each day for 7 days. I told these folks from the very beginning that I would need to empty the PODS within 2 hours, as that is all the time the POD company gave me to do so. I explained that I wanted to empty the PODS into our garage, & then, once the POD was emptied, I'd need their help to move stuff from the garage into the house. We closed on our new house the day before the PODS arrived. I had driven a U-Haul with a trailer attached from Dallas to Alabama. I needed help the day before the PODS started arriving to unload the contents of the trailer. I told Earnest what time I needed him to be at the house and was running around all day doing errands as we had just closed on the home earlier that day. I kept watching my phone to see if any messages had come in from him as I had to stop and get something to eat shortly before he was due to arrive. Well, he never arrived! I later got in touch with him & he told me that he had called me "five different times" & I did not answer. I checked my cell phone, and there were TWO missed calls from him. Why he needed to call me before showing up at the agreed upon time I still don't get! If I say,"Be there at 3pm," I mean exactly that. So, I decided to seek out another mover as I really didn't feel this guy was trustworthy. When a woman called me back from another mover I contacted through the web app Thumbtack, I explained exactly what I needed concerning the PODS which were due to start arriving the next morning. Well, it turns out the woman I had reached was Earnest's wife! I think he may have his services offered under more than one name. So, he called me back and told me it was his wife I had spoken to & that she said she'd see me the next day (His way fo saying he wouldn't be there, I guess). He wasn't. Two women, including his wife Amanda, & a couple of kids showed up. After a bit, one of the women left & Amanda & the young people remained. I carried stuff from the garage into the house as they carried it to the garage from the POD. This is far more strenuous work than I am suppossed to do, but I knew another POD was coming, so the garage had to be emptied ASAP to accomodate the next POD's contents, & they told me they could only give me the two hours. Somehow we got the POD emptied just at the two hour mark. At the end of the job I asked Amanda to send me a text with the amount I owed & I would send it to her via Zelle, as we had agreed. She never sent anything, so I sent $450 ($60 MORE than the 2 hour rate), because the woman and kids had gotten the job done and I was trying to be nice. I knew how much they told me two hours would cost, but I ALWAYS ask people to tell me how much I owe so I can see if they are going to stick with their original quoted amount or try to change the amount in some way. Every single day they would call me before coming at the requested time as though being there longer than "necessary" was a sin against God. Obviously I would have to pay for any time they were there, even if the POD were late. But I had plenty to do, so POD or not, I had stuff to move. Each day they told me they had two hours or less to devote to my job. So I could only get done what they could do in that two hour or less window, but I would of course have to pay the 2 hour minimum. Day 2, two guys showed up. One kept going into the house emptied handed & disappearing. I finally found he had retreated to their car where he sat for the last hour while the other guy worked alone. We worked with him to get the POD emptied within the time allowed us. I had to work my backside off to get the POD emptied in the time allowed. I would occasionally have to run to the restroom to vomit as the activity was more than I could bear. Day 3, three guys show up & get the POD emptied in about an hour. I then asked them to help us get some of the stuff into the house from the garage. After a total of 80 minutes, they called it quits and told me I owed $507. I was, of course, expected to pay the 2 hour minimum, but the guy told me that we were asking them to "double handle" stuff from the garage that they had already removed from the POD, and that is why. According to him, we'd have to pay MORE for them to carry stuff from the garage into the house. My job is unusual, but it also revealled the character and quality of this "company." I wouldn't hire them again on a bet! They may have worked for some folks who were doing a one off, but they obviously don't know how to be ethical or professional. read more
