Don't count on this company to help you if you have any issues with your U-Haul! We rented from…read morethem ( got talked into buying extra insurance... WASTE of money) Truck broke down after 2 hours! Had to spend the night before they could bring us a new one. We were told they would compensate us for hotel/meal. Absolutely didn't! They sent out TWO men to reload our whole house of furniture and they didn't secure our dining table. It fell over, leg broke off, top all scratched! They say they aren't responsible, U-Haul is, U-Haul won't take responsibility, the insurance company won't cover it! Guthries say they only rent out the trucks ( not responsible). So buyers beware!!!!

Wow! I'm surprised by the other reviews for this company. My wife and I rented a 20' U-Haul truck…read morefrom Guthrie's Self Storage and had a great experience. The two ladies working there were extremely helpful and nice. They even suggested I drop the truck off near our new house instead of driving it back to Madison in order to save money. I would recommend at least giving them a try.

This storage unit was very helpful!! The price I got for the unit was very affordable and was able…read moreto fit all of my stuff. It seems new and very clean! When I used U-Haul to move my stuff to this location, the process was very easy. I was glad they accepted U-Haul drop offs because it saved me so much time and some money. I also thought I was late for a payment when I went in and the gentleman was very helpful! He helped me figure out my problems and thoroughly explained the process. I will continue to store my stuff here because the customer service, environment, and unit is great :)

This was the return location for a recent UHaul reservation. Reserved and prepaid for a rental - 24…read morehours, 89 miles, one way rental from a small town in TN to Huntsville AL. The issuing vendor botched many things - the equipment was missing a tire and they entered the wrong drop off location and lowered the mileage to 35. The SAFE MINI STORAGE location on Plummer Road in Huntsville consummated the errors and negative experience by not "receiving the rental truck". They made some calls but in the end threw up their hands and blamed "the system" and charged me more for a mileage overage. They admitted it was wrong. I pre-paid for 89 miles. The issuing vendor put in 35 miles. I was there for nearly an hour trying to get the truck rental "received" and resolve the erroneous mileage charge. In the end I left with a customer service number, more charges on my credit card, and a very negative opinion.

Again, this u-Haul location really came through for us. The employees are awesome, as well as the…read moremanagement. Thanks, everyone, for making our Rental experience extraordinary.

The workers at this uhaul are totally incompetent. I needed to do a one way rental on some…read morefurniture pads because the pickup location for my truck did not have enough. I called Huntsville regional and they said they should be able to do it. Huntsville regional was shocked that they didn't know how to do it. The lady at the desk offered me no solutions or help. No thanks.

I really liked how Shannon helped me with the rapid lease. She has great customer serviceread more

Sharon at Extra space is fantastic and so helpful. This facility is great and very easy to work…read morewith. I highly recommend using them for your storage needs.

Love this location . Mr.Jason is always friendly and gives great customer service ! Need more staff…read morelike this . Only concerning thing is the price keeps going up .

Getting the rental done online was easy and they called me several times to make sure everything…read morewas OK. The only thing i dont like is the lock they have you buy and its not a lock ill be using anywhere else when I'm done. I do like the fact that everything was clearly marked my unit was bigger than I had expected and everything was clean .

Aaron Lindsey was absolutely PHENOMENAL! HE showed me the unit ahead of time to make sure it would…read morefit my needs, took time with me and answered all of my questions, offered me an insurance and explained it's benefits, and explained the hours and access very well. His customer service, capability, and professionalism cannot be overstated. Overall I'm extremely impressed with the smooth and customer-centric operation here. Thanks guys!

Aaron the manager is great! But the company constantly raising rates sucks. Get you in, knowing how…read morehard it is to move your stuff, so they start sticking you with higher and higher rates.

Worst customer service on the planet. Had a unit broken into and there was nothing done. I…read morewouldn't be surprised if it was the people running the facility.

Well, corporate has taken over! No more customer service, just rate hikes, twice in one calendar…read moreyear. Now I'm up to $53 per month. In two years, up $13. The local average is $35. GREED!! When you call customer service, they will tell you there is nothing they can or will do for you and when you ask to speak to someone that can, the answer is no you may not. STAY AWAY FROM THIS PLACE!! It's now 5/8/2018 and my rates have gone up twice since this review. They are now $60.00 per month and rising!

I feel like these people know me that's probably because I've had to rent about four different…read moreunits over the last four years. Everyone is always friendly and helpful and goes the extra mile. It's always clean. Great Management.

Very clean, attentive and kind staff, easy to use and easily accessible. Highly recommend.read more