They don't answer the phone, you have to leave a message and hope that they return your call…read more Terrible customer service!

Are you getting something notarized? Don't go here…read more The Assistant Manager, who also conducts the notarization, is terrible. I went in and politely asked to get something notarized. He grabbed the papers, and starting holding them up to the light asking if I faxed or printed them. After telling him they were printed and signed, he set them down and grabbed an eraser - started scrubbing the writing to see if the other notary used an "erasable pen" because if she did he wouldn't notarize the papers. At this point, I simply said "I'm not sure. But I went into a professional notary to get it done, so I assume she didn't if that's not supposed to be done." He started escalating, and said "ALL notaries are professionals!! And I can't sign this if it was done with erasable pen!!" I asked if he wanted me to call the notary and he said "if you want to go ahead!!".. as if I was the one unsure about the pen in the first place. Long story short, I asked why he was being rude, because at this point I was so confused as to why he was getting so heated - and he told me he wouldn't sign my papers (and that he had the Legal right to decline my business), and to have a nice day. After leaving totally confused, upset, and pissed off, we talked with the other notary, who was totally flabbergasted by this behavior. He should know from his "extensive notary training" that it's not his job to critique the other notary in the paperwork, nor would he be held liable for this - WORST case they would be nullified and I'd have to re-notarize. Again not his problem, he was just a TOTAL power trip weirdo. He could have literally just told me that he wouldn't recommend notarizing until I confirmed the pen wasn't erasable, and I would have appreciated the observation. Spare yourself the same experience and find a mobile notary, or go to another location. Oh and btw, she confirmed she didn't use erasable pen.

This place will no longer accept packages if you bring them in with a pre-printed label. They are…read moreway over priced on shipping, and supplies and the staff as a tendency to be rude and condescending.

Friendly amazing service. They are quick and help with anything not to mention they carry all the…read moreMelissa and Doug products for your kids!!

A+ Pack-N-Ship is sub par, to say the least. Twice, they have failed to give high value packages of…read moremine to Fedex and UPS drivers at pick up time. They offered no explanation as to why these high value packages were left lying around there store when they should have been shipped. The GM of the store, who may also be the owner, actually had the nerve to tell me that I must have dropped the package off too late. When, in fact, I personally dropped off the package TWO HOURS BEFORE the Fedex driver arrived for pick up. A+ Pack-N-Ship cost me a valuable sale. I will never use them again. I am kicking myself for using them after they did this to me the first time, with UPS. Maybe the woman working there should spend more time paying attention to their freight instead of constantly playing games on her computer. This was a $1000 sale that went wrong because I trusted A+ Pack-N-ship to do what they claim. A= Pack-N-Ship gets and F- grading from me. I also give myself an F- for trusting them a second time.

From the owner: In the Winn-Dixie Shopping Center…read more A+ Pak-N-Ship, a FedEx Authorized Ship Center, is a leading provider of packing, shipping, and other related services in the general area of Crestview FL. We are under new ownership. Same convenient location, same great service, lower prices. We are experts in the field -- we specialize in the packing and shipping of bulky and fragile gallery items. A+ Pak -N- Ship is an authorized ShipCenter for FedEx both domestic and international. We are also an Authorized Postal Provider for the United States Postal service. We offer many other services such as: copies (Black & White and Color), laminating, comb binding, notary service, scan and e-mail, blueprints, private mailboxes, faxing and much more. We carry packing supplies such as kraft paper, styrofoam peanuts and tape, as well as many sizes of boxes if you prefer to package your items yourself. We now offer document shredding by the pound with our new Destroyit shredder. We shred on site -- your documents are secure with us. Come see us next to Winn-Dixie.

Update: the Shipper did submit a claim and it was quickly paid. Thank you, UPS Store for expediting…read morethe claim! The item is still damaged but am happy with this Store's response. I have used this store in the past with great success. On 8/1/24, a family member ("Shipper") took a valuable family heirloom to the store for packing and shipping. Both the Shipper and I live out of state. When the box was delivered, the item was severely damaged - crushed. I know the Shipper emphasized the item's importance and the need for it to be a "project" in packing. Yes, it has a declared value. When we attempt to call the store, the phone rolls to VM and its inbox is full. We now have 2 days before the declared-value insurance expires. It's just not right at all. Maybe someone at the store will see this unhappy remark and make it right in the allotted time frame. If so, I will gladly remove this negative comment.

There is alot to say about the UPS store in general. The convenience of preparing and sending your…read morepackage makes it all so easy. The experience so quick and easy at this location in comparison to the store located in Kingsland Ga. There is no comparison when customer service is done right. Today with all the effort to keep profits high and face time low, there is concern that we will be treated like cattle. This is not the case here. Personable service and attention to detail are paramount. I look forward to the next visit to see if this is an everyday business model at this location, or maybe just fortunate. The two largest shippers for consumers of course are FefEx and UPS. The competition should be fierce, yet UPS is winning the customer service field in my personal opinion. Keep up the excellent job.

Great company with responsive employees. My antique chair made it to Loa Angeles in great shape. I…read morehave used this company before for shipping and they are wonderful !

I hired Craters & Freighters to pack, crate, and transport an antique dining set from Florida to…read moreSeattle Washington. The representative I worked with was very friendly (Stephanie) and overall I would give her a 4 star rating when it came to keeping me informed and updating me on my shipment. Overall she started out a little laid back and then really pulled thru in the last 5 days. My furniture did arrive with minor damage. I could see the potential damage from the pictures they sent me but I figured they were the professionals and I shouldn't question their many years of experience. The damage was done by placing the 4 chairs on top of the dining room table that was upside down. The chair legs scratched the outsides of the dining room table. Also a 2 inch chunk was chipped off the dining room cabinet. I was disappointed but glad my furniture made it in overall very good condition. It was the first time I hired long distance carriers. They could improve a little on packing and protecting.

Super friendly staff who are very easy to work with. The have a lot of neat gifts and other items…read moreto purchase as well.

love this place! i do all my label printing here for my cookie dough biz and i so appreciate the…read moreteam's friendliness, efficiency and attention-to-detail. i always walk out smiling!

Staff goes out of the way to let you know how inconvenient you are being for visiting. Unfriendly.read more

This business has a long way to go. The attitude of the woman that approached me was just awful…read more Her demeanor screamed misery and I just wanted to ship a package for my 88 year old neighbor. They had the body language of anger and misery. All I did was ask a question and she was defensive and short fused as if take it or leave it. Well I did leave it . Note to UPS. Customer service is supposed to be about the customer. Be kind or be gone. Thank you

I had a last-minute print job for a memorial service on the very day of the service. Having never…read moreused their print services before, I expected it might take hours. To my surprise, Mike had the job completed and was checking me out in less than 20 minutes! That kind of speed and service is truly amazing. I love this UPS Store and the wonderful people who work there--thank you for making a stressful day so much easier!

People that work there are always in terrible moods and they charge a ridiculous amount for…read morepackaging and over priced boxes. They quoted me $150 to send something which included a $45 fee for packaging and THEN after I brought it back boxed up myself they still charged me $157 and said there was an extra $40 handling fee!!!!

Overall customer service I would give an A-1 rating. I have used this location many times and have…read morenever been disappointed with the quality of service. As I said from the beginning the overall customer service is excellent!

From the owner: The UPS Store #2803 in Troy offers expert packing, shipping, printing, document finishing, a…read moremailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Across From Usps.