Great experience! Highly recommend. Connor was great, very helpful and knowledgeable. Made the…read moretransition easy

NOT TRUTHFUL WITH ME - BAD CUSTOMER EXPERIENCE…read more Unfortunately, I had rated them five stars...until I left after several months. I had been out of the country and, after a long drive home, got home from the airport at 2:00 in the morning. I called Anchor's Office Manager and said, "I know today is the last day of the month, but can you pro-rate me one day so I can come in this weekend?" He said they don't pro-rate charges, but for just one day, they wouldn't charge me if I vacated first thing in the morning. I DID...AND A COUPLE OF DAYS AFTER I LEFT, THEY CHARGED MY CREDIT CARD FOR A FULL MONTH ANYWAY. Had I known they were going to be untruthful, I would have left the car there for the month! Instead, I paid a full month's rent for a vacant spot that they rented out. I asked the Office Manager to email his supervisor's contact information to me, which he agreed to, but never did. THIS LEFT A VERY BAD TASTE IN MY MOUTH. This was a very bad customer experience.

renting out for the summer and misty is very responsive and helpful! she's been staying in contact…read morewith us about everything going on and wry accommodating with everyone. this is my first time using a storage unit and everything went perfect!

I needed a storage unit very last minute and this facility was super helpful in aiding me with…read morethat. Emily was very helpful and made sure all of my questions answered and all knowledge about the lease was shared. Storage was clean and ready to be used

really helpful crew of folks, clean facilities with plenty of security! A great deal for the first…read morethree months.

Fermin was the best helping me decided what I needed for storage. He helped figure out what size…read morestorage unit I needed. The price was perfect! Fermin was helpful explaining the process of codes, and what I needed to do in my current situation. He gave me peace of mind with the items that were being stored. He even gave a gift basket to us and I found out I bought the wrong lock. Fermin was nice enough to give me a lock for free because I got the wrong one! The process to get the storage unit was quick and easy. If I ever need to store anything again, I will do it here as long a Fermin is in charge! I know the storage things are safe there.

Service was great even got a call back on a day they were closed! reasonable pricing and very clean…read morenice units! Very happy!

Called and inquired about RV storage. They asked about the size of the RV (31'), age (2026),…read morecondition (brand new), my address, if we had insurance... Anyway, after answering each question I was rudely told "we don't have any room for an RV... Would've made sense to just say that in the beginning, that way they could've gone back to watching The Price Is Right...

We have been at this storage unit for over 10 years. The previous lady that ran the place was…read morealways nice and helpful, she has since retired and they have a new person running the place. This woman is NOT nice, is NOT helpful, IS QUITE RUDE, and IS DRIVING PEOPLE OUT. Simply she is a b****. The owners raise the prices every single month which is also driving people out. NO ONE SHOULD RENT FROM HERE. Tell all your friends and family to stay away from these storage units and if you or someone you know rent here, tell them to vacate and go somewhere else. This woman that is running the place needs to be FIRED!!!! What made this p;ace nice was Alanna. Alanna is no longer there and the new woman running the place is a total BITCH.

My Husband and I are planning a Big Move from Texas to Reno/Sparks Nevada in the near future. We…read morehad packed a PODS Unit with a lot of our Things but needed to cut back on the monthly Fee PODS was charging. Our Stuff didn't need climate controlled storage so we found Desert Highlands Mini Storage. I spoke on the phone with the manager, Alanna, and I was Extremely Satisfied with her assistance ! After discussing our Dilemma with her, she assured me that she would find the Perfect Unit for our needs so that our PODS container would not interfere with Other Patrons ! She was Absolutely Spot On !! When my husband and I arrived, we had the honor of meeting Alanna and she showed us the Unit She Chose for us Which is 1/2 the Price we were paying for our PODS Unit ! Our PODS Unit was delivered expertly, my husband and I Unloaded it, moving it into the Fixed Unit at Desert Highlands and later that afternoon the PODS unit was Picked up ! It was a Perfect Day for us and we cannot say enough Great Things about this MinI Storage Facility ! Great Management and Totally Secure ! Alanna will Do Her Best to help You with your storage needs, I'm Sure !

They're alright. Super strict about punching the code coming in and out of the property. I think it…read morewas Nick who came to tell me I needed to do it EVERY TIME - with a bit of an attitude. There was a leak in my unit. I was disappointed because furniture got wet. Luckily I was in there every few days or else my leather chairs would have been completely ruined. The lighting at night is pretty bad including the street lighting. I never felt safe coming here at night because of the lighting issue. I wouldn't recommend meeting a stranger here at night. I rented at Disc self storage for many months and had a better experience there. I don't think I would rent a unit here again.

I rented a unit here for just over 10 years; I finally moved out (Nov 2025) as a result of…read moredownsizing. Always felt safe when visiting, never had anything stolen. Customer service was consistently good. I always paid my rent in person at the office, in multi-month intervals, so I interacted with the staff 2-3 times a year.

RAT INFESTED: say goodbye to your belongings that you paid too much to store in the first place…read more Nota bene: The high ratings for this place were for a time when the storage units were under previous ownership, and the previous, awesome owners have been replaced by the rentier bourgeois of the worst kind. This used to be the best storage unit in Reno--it was the most affordable, the staff was very friendly, and it was convenient to pay online. Unfortunately, it was sold about a year ago to new owners based out of Roseville. They jacked up the prices by 25%, they ask you to pay by check (as if it's 1995), and only recently did they make payment by Paypal available (for a $3/month fee!). The units are infested with rodents, to which the new owners respond by telling tenants to set mouse traps. There is no lighting provided in the units, either. Oh, and there isn't a dumpster anywhere in sight. Just to be clear, these new owners raised the rates to a ridiculously high amount, they instituted a fee to pay online (the previous owners did not charge you for paying via Paypal), the units are rodent infested (but the elevated rates don't help this matter in the least), there is no lighting in the units, and there's nowhere to put your trash. All the new owners care about is collecting your money, full stop. DO NOT RENT HERE. They might argue that they've used the increased rents to pay for a keypad gate system (instead of paying an actual employee to work there). Granted, this is a step up from the goon they had walking around harassing tenants to verify that they were up to date on payments. Extremely intrusive. Bottom line: this place is the *worst*, the owners are greedy, exploitative, and your belongings will be ruined by rodents.

We contacted a number of storage places to find a location to store out gear for Burning Man…read more Linden Mini storage was immediately very helpful with advice and answered all my questions quickly. As we are living in New Zealand, good communication and a fair price made this a easy choice. What made it even better was the friendly on-site staff and convenient location to the Budget Truck rental depot as well as other important post Burning Man stops. Update for 2014: Linden Mini Storage is actually a UHaul dealer so you can sort out storage and transport all from one Burning Man friendly place.

I visited Richard's Place Self-Storage today and had a great experience, Kathie was wonderful and…read moreanswered all my questions, also explaining all the details I needed about my storage concerns. I highly recommend Richard's Place for all your storage solution's.

I rented a 5x10 space for 6 months and would choose Richards Place again if I needed storage in the…read morefuture. Staff: The site manager Dotti makes up 4 of the 5 stars of this review :) I went into the office twice and called a few times. Each time, Dotti was very helpful and down to earth....great customer service! She made the process to get a unit and move out super easy! Facility: Easy location off Pyramid. Super secure, clean, and temperature controlled. Cost: is average for what I had @ $116 for 5x10 with no contract, no hidden fees or hassles. I would use them again.