Aileen is very experienced with mortgages and someone you can rely on to go the extra mile. She's…read morebeen in the business for many years and knows how to get your loan approved at the best interest rate available. Give Aileen a call!

From the owner: Imagine... A mortgage lender created by industry experts who…read moreunderstand the challenges of today's home financing market.

We've know Bill for over twenty years. He helped us with our first house in Novato, our refi, and…read moreis now helping us with our 2nd home. You will not meet anyone more knowledgeable, honest and personable in the home lending business!

Bill handled our recent refinance and I must say it was the smoothest refinance I had ever had. He…read morequickly got us a good rate, was personable, professional and highly knowledgeable. I have worked with other companies and individuals in the same capacity and Bill is #1. I highly recommend him!

Vince, our loan counselor was tremendous. Very thorough and knowledgeable and helpful. We couldn't…read moreask for anyone better than Vince. We really appreciated Vince. Robert & Judith Reitter.

I would like to thank VARRIS Mortgage Solutions and Mr. Vince Lucania for the great job in…read morehandling the refinancing of our mortgage through this difficult time with COVID-19. Everything was done very professionally. I love the fact that we didn't have to leave our home to get everything done, the only person we came in contact with was the notary pubic and she was very professional and nice, we signed our documents showed our ID's and that was it. Mr. Vince Lucania even called us on a weekend @ night because we forgot to sign some paper work and we were so please and very thankful because he took the extra mile to same us time and protect our safety through this process. Thank you so much Mr. Vince Lucania and your team for your excellent service.

Gary helped me buy a house and got me a fantastic mortgage. That was over 30 years ago! He was…read morevery knowledgeable even back then. I recently saw his name and it made happy to see he is still doing what he does best. That mortgage is now paid off and we will always be grateful for Gary's help.

Got me into a loan for a house then underwriters pulled the plug at the last second after…read moreeverything was approved and we were supposed to sign the following day. Do yourself a favor and don't use this man if you want your house to Close. It was one bait and switch after another with nothing to show for it except higher interest rates and points. He strung me and the sellers along for almost 2 months. And a lot of thrashing and wasting my time with things that as a so-called loan professional he should have known. Even the real estate agent was shocked at his lack of expertise. On a previous loan he got for me the interest rate was not so good and I was told it was going to be no Prepayment penalty then found out that if I sold place before 6 months I would need to Pay his Commission myself over $9K. Found out too late or I would never have used him again. Incredibly stressful and horrible experience really was put through hell by this man and I lost the house and my deposit because of him. Unbelievably unprofessional conduct

Ted was great throughout the entire loan process! There were…read morea couple obstacles that presented but Ted worked with us to get it all in situated. He communicated with us throughout and made it easier to navigate through the purchase of our home. Would definitely recommend Ted for anyone looking to purchase a home!

Ted did an amazing job! Would definitely recommend to anybody trying to buy a home! Ted was always…read morequick to respond and never had a problem answering any question my wife and I had! Plus he helped me close escrow in 14 days!

This branch has the most friendly and helpful staff! I went in the other day for a deposit and saw…read morethat the branch is going through some construction even with small space and loud fans they still have a smile on their face. The only reason that holds up the line are the "NON" customers wanting to cash checks with ID issues or the fact that they are hiding money from the IRS! You hear yelling over the fee for cashing checks or if something is wrong with the checks. GO TO YOUR OWN BANK! If you don't like holds stop overdraft on your accounts. Funny how the majority of the comments are about cashing checks lol

As always the manager runs around leaving the same 2 employees in which one shut down the line…read morewhile I'm writing this review. Now one person is running the entire line with multiple people always in line. I'm tired of them soliciting to get new accounts, credit cards, etc all the time. The manager here is super rude and always bothering the customer in line EVERG SINGLE TIME IM HERE. Like please let me come in peace and go do your job. Help the tellers who are clearly struggling because you do NOTHING and walk around all day. The manager then proceeded to have an attitude when I told her I wanted a bank teller not her. And the bank teller helped me with a smile.

Trying to open a Schwab account for global travel has been almost 3 weeks of confusion. Endless…read morecalls to Customer Service filled with friendly people but conflicting advice and long delays in results. This local office has been most helpful. Special shoutout to Kaylen for walking us through the final questions.

In November of 2025 I called this office and spoke to a person asking for advice on how to sell…read moresome stocks from my brokerage account. He confirmed the process for me, but because my account is self managed he did not have the desire to open my account and view it before answering my questions. I did the transaction via my phone app, and when the money went into my account it was over $30,000 short. When I called Schwab I was told there was a "Notice B" notice on my account from the IRS that required Schwab to send 24% of any transaction I conduct to the IRS as a tax withholding. If the person I had talked to, had taken the effort to just quickly check my account he would have seen that notice and could have advised me to correct the issue with the IRS before cashing out my stocks. Additionally, this issue was brought to my attention years ago, I provided the documents to Schwab to correct the problem but apparently Schwab never corrected the issue with the IRS. The issue was quickly corrected again, but this time I called Schwab customer service to confirm that notice had been removed from my account. I'm now having difficulty getting this money back from the IRS due to a mistake my tax person made when filing my taxes. This whole problem would have been avoided if the person I talked to at this local office had taken the time to check my account and give me solid advice that protected my interest. I'm now stuck in a bureaucratic nightmare with the IRS. Unless you have a "managed account " with this local office you will not get the help you need. Better to call the customer service line.

Amazing support from Peter Barnes, Holly, and the entire team. They helped me secure my mortgage…read moreand remortgage very efficiently, always finding the best options tailored to my needs. I truly appreciate their expertise and responsiveness. Definitely my long-term partner for financing!

Peter, Holly, Gabby and the entire Cross Country Mortgage team are incredibly professional and we…read morecan't recommend them highly enough. They guided us through the entire process of securing the best products for two transactions recently, steering us through the roadblocks until we speedily closed. Most important, their approach is to educate and inform - every question was immediately and respectfully addressed - by phone and through email and their portal. Thank you, Peter and team!