I was told specifically by the small business department who I spoke to on the phone to go into the…read morebranch and ask for a specific form. The employee at this branch questioned me about what I was told several times and was insisting that I should be able to accomplish what I need to accomplish online even though I explained that I already tried it with the representative who I spoke with on the phone. Because I started getting annoyed after being questioned and doubted several times about the information I had provided, a senior employee decided that it was appropriate for him to come out and defend the other employee who it turns out is new. I'm sorry but if you're a new employee and your customer is telling you something that they're not able to accomplish online because that is exactly what the online rep told them then maybe instead of continuing to question and doubt the customer you should pick up the phone and call someone and inquire about a process that you are unfamiliar with. So instead this senior employee decided to say that I was the one that was being unreasonable. I will never go into this branch again I will not be treated that way and I recommend you don't either.. perhaps training your new employees more appropriately would have been the better way to handle this rather than taking it out on the customer. Pathetic excuse for any type of customer service.

Deposited a check at Schwab in Novato on Grant and got prompt, friendly service. Very nice office,…read morevery conveniently located.

Please save yourself from Jennifer Batuyong. Worst customer service ever…read more Jennifer accepted the case on Feb 25th and again on March 1st through phone and email, then telling us she doesn't have time, 10 days before the submission deadline Phone conversation: Feb 25, she accepted the case and sent the secure link which initially didn't work and after back and forth, link sent on Feb 28 We uploaded all docs on March 3rd. No response to 4 follow up emails and 4 phone calls after that until March 25th. Finally quote came on March 25th. I Accepted on April 1st. No response again until I called them and asked for the status. on April 5th she emailed me that: "They normally don't accept clients in March and now we need to file extension because she doesn't have time" She was blaming us for answering to the quote email late!!! I couldn't believe what I saw in the email. I will add all the email screenshots to this review if this company is accusing me of providing inaccurate info.

I have been a client for almost 15 years. They help with…read moredocumentation and explanations regarding my taxes and all of my financials. Fast response and friendly. I work with Richard Limmer and his team.

Gary and his team have been invaluable for my family. Here is the biggest compliment I can give:…read more My mother was the first to use his financial consulting services, then my sister, then another one of my sisters, then my aunt, then me..... with that many referrals that had great results, that should tell you all you need to know.

Lou & entire staff has been truly amazing, not only are they kind, but they are so helpful if your…read morenew to this financial services, as we were a few years ago. We can call anytime & Lou will return our calls especially during such turmoil these past few months. He is reassuring & takes the time to listen to our concerns. We are so blessed to have this team handling our finances as we enter retirement. We highly recommend Alders Financial to anyone looking for professional help in investments and retirement planning.

Sam Crump is a fantastic financial advisor - knowledgable, hard-working, and always available for…read morehis clients. My portfolio has had great results since moving my account to Sam. Also, his office is very well-run. His assistant Jolene is sharp and very nice. Having known Sam for over 30 years, I can recommend him to anyone as a man of integrity who will do everything in his power to help his clients reach their financial goals.

My spouse and I had worked with a few investment firms and after working with Mary at Edward and…read moreJones, we now know how a financial adviser is supposed to be! We knew Mary was different from other financial advisers as soon as we sat down with her for our first meeting. She took the time to find out what our specific family's needs and goals were and tailored our financial portfolio to help us better prepare for our immediate needs as well as retirement. No question was off limits and unlike other firms who we might have only heard from once yearly, Mary proactively reaches out to us when aspects of our portfolio are not performing to her liking. She is honest and provides realistic long-term projections on market trends. I know that our family is not just a number to Mary- she truly cares about the families that she serves. We highly recommend her and her associates to any family needing financial guidance and care.

I had a 15-minute call with Gary, and he was able to answer all of my questions and point me in the…read moreright direction based on my tax needs. I really value his honesty and his willingness to help. His knowledge and experience made me feel confident that I was getting the right guidance. I highly recommend Gary for anyone looking for a knowledgeable and trustworthy CPA.

Gary is extremely knowledgeable and stays up to date in his education which is extremely important…read moreto me. He listened and provided answers to immediate concerns and met all expectations (and then some!). Highly recommend Gary to anyone who is looking for an expert in the finance/tax planning field.

Tony has been my tax person for over 40 years (since my first job!). He is an outstanding…read moreindividual who truly cares about his clients. He helped me buy and sell a house and has advised me well about retirement and investments and even trust planning. If you have Tony on your side you can trust you're in good hands! Highly recommend.

Tony has been instrumental in preparing my taxes for many years and I couldn't be happier with his…read moreprofessional, personal, timely and extremely knowledgeable approach. Thank you!

We've worked with Robert for more than a decade and have found him very responsive. He keeps us…read moreupdated on our investments, market trends, etc., and takes into account our comfort level with regard to risk.

Robert and Marianne are very helpful. Robert keeps abreast of financial news, is knowledgeble,…read moresteady, and does not , in my opinion, recommend risky things. I have confidence in his judgement. Ernie L

CAM has kept our community glued together, especially the financially challenged, for decades…read moredespite budget cuts from the state and feds, etc. They provide quality services to people in need and do it well. I'm proud to have them in my neighborhood (I live just outside SR city limits). Used to work for them too. Great employer.

As a low-income person with huge ongoing medical expenses Community Action Marin is a place where…read moreyou can find practical solutions in difficult times. There are some very kind, dedicated people working there who can guide you to resources practical solutions. CAM is a gem!

We bring all of our questions to Lillian and she very patiently answers them! She is an expert in…read moretax preparation as she is an enrolled agent. When we have questions, she will respond by email quickly. We really appreciate that. We highly recommend her financial planning and tax preparation services to you.

Meyers Financial Service has been working with US for over 20 years…read more I work with Lillian sever times a month and receive timely responses. I recommend Meyers Financial Services. Carroll D. Mills

In the course of my work, I feel like I've met at least 163 financial advisors. I chose to invest…read moremy own retirement funds with Scott Stanley at Pharos for several reasons. First and foremost, his returns on the investments he manages for me are outstanding. In the last 6 months, I've earned significantly more than I earned all last year and I'm amazed at my increases! Second, his customer service is perfection. He responds immediately to any call or email I make. No matter how I mangle my tax situation, he helps right my wrongs with complete graciousness and patience. Scott has already had me in for 2 account reviews, so I know he's monitoring my accounts closely. And he shows me in person what is going on with my investments directly and in a timely manner. Yayaaayyyy. Third, what I greatly appreciate about Scott is that he is approachable. I don't have millions to invest, or even hundreds of thousands, and I find those expensive-suit-and-tie-with-an-expensive-top-floor-office guys intimidating to the extreme. Scott is down to earth and easy to talk to, and I'm not scared to call him when I have something to discuss. I'm relieved and delighted to have such a diligent advisor working on my behalf!

Awesome guy took the time on explaining what my options were and how the process goes ,super…read morefriendly would highly recommend talking to him about your needs