I'd like to thank Sandra Manzo for providing such great service…read more She's very knowledgeable and professional at all times ,always prompt in responding to my inquiries. I Couldn't be happier with the level of service I received Thank you, Sandra highly recommend !

From the owner: We strive to inure you the way we cover our own families. We are available to meet your insurance…read moreand financial services needs by providing auto insurance, homeowners insurance, renters insurance, life insurance, health insurance, business insurance & umbrella policies for California, Oregon, Nevada, and Arizona residents. Focused on Marin County, Sonoma County & Napa County including Novato, San Rafael, Petaluma, Cotati, Rohnert Park, Santa Rosa, Sebastopol, Penngrove & Sonoma. License #: CA-6002253, AZ-3001617925, NV-3741200, OR-3001627875

I was transferred to Jennifer Matto by Allstate when I moved. I had some gigs on my new house that…read morecaused my insurance to be cancelled. I started calling Jennifer's office a month in advance to get temporary insurance. 5 Days before my insurance was cancelled I finally got a hold of her and they couldn't (wouldn't?) do anything for me. Insurance agents need to be dependable. Jennifer Matto does not fit this description. My car insurance got transferred to her too and I intend to correct that.

I had cancelled my insurance policy with Allstate a few weeks ago because I was being overcharged,…read moreon four separate occasions I asked why my policy went up by $200 and nothing had changed on my end, this went on for three months, no one at Allstate could give me an answer, I have emails to support this, I got ignored. I also called about this matter and to my surprise I never got a call back. When I called to cancel my policy I was told I had a final bill, ok fine, I got the bill and paid it immediately as I do with all my bills, yesterday I received this bill from collections, seems as if you sent this to collections pre-maturely, or maybe out of spite, as of today it has not even been 90 days since I canceled my policy, this should have never been sent to collections, because it's the weekend I'll call collections tomorrow, hopefully I can clear this up with them and yes you posted my check for the $53.14 over a week ago. If this affects my credit in any way I will be taking legal action, I've already talked to my lawyer and I will also expect to be compensated for overage in charges as well. I switched to State Farm, they agreed I was being overcharged, I uped my policys to all three vehicles and also added renters insurance and I'm paying $225 less than I was with Allstate. I'm not one to write bad reviews on line but I'm upset with the entire situation and I will not be kind about this.

Jessica took the time to review and explain all my auto and home coverages. She also went above and…read morebeyond by bundling my policies and saving me money! If it's time to revisit your insurance and you need a new Agent, don't hesitate to give her a call!

Jeffrey wasn't able to help with my request, but was very kind to talk me through why and help me…read moreon the path to finding what I needed. Seems like the kind of guy you'd want on your team!

I've been working with Jeffrey Martin and Farmers for several years. Not only is he friendly and…read moreprofessional, but he has his eye out for saving me money. And the one time I really needed him he was there, and went far and above the call of duty. I highly recommend!

We had an awesome experience with this branch of AAA…read more Friendly professional quick service. I'll definitely use them again when the need arises.

Every experience with AAA for many years on and off has been beneath 1 star. Horrible arrogant…read moreservice, price gauging and I always pay my 2 bills on a certain date of the month. I paid my auto insurance and renters insurance on december 3, 2025. Sonoma office had a new girl, I had a hunch she would make a mistake. I paid her the full amount due for both and gave her my stubs for both bills. She had been there for 1 week. She sure did make a mistake. They scammed me out of $70.00! I cannot find my reciept which they were supposed to staple it to both stubs on the back. I was sent a notice from AAA that my renters is lapsing after paying them, the office Mayra told me I could pay them again! I was furious, its Christmas time and they not only took my payment Dec 3, they lied to me and would not even research this to hold the new girl accountable. They kept my $70.00 for renters and I met with the snarky manager who said we would have been over book in our drawer that day, hmm they did not even check, he told me bye bye and to leave his office because I was so mad! I drove 40 min. Each way in traffic because of the new girl's mistake! Unreal hell! I told a couple on the way out, do NOT do business with these people they scam people out of their money, the manager ran to the door opened it and said dont listen to this person, come inside! Wow what a cover up! Do NOT do business with any AAA the corporate has done this to me before too and Folsom office is really vile! They lie and will raise your rates if they dont like you. Please stay far away from AAA run! Please trust me! I paid them and they lie through their teeth! Mayra hung up on me too! Unprofessional! Fyi I tried to cancel with them months ago and she would not let me so she lowered my premium as long as she could and I bought a new car and she price gauged me. They are scam artists. Please, keep every reciept, hold them accountable! They hate people, but they love your money so much so that even if you make a payment on time, they will lie in their system and state you did not and they will get their entire office to stand by it and they actually removed my payment from their computer! I pay all of my bills in person and with cash and they knew what they were doing. Do NOT trust these people they are wicked evil snarky and they could not care less! I pray AAA gets theit karma and goes bankrupt for price gauging and scamming innocent people. I am shocked this happened to me, take note stay away from them please. There are better companies out there that truly care.

Christine is a gem and has been so kind to my fiancé and I every time we have needed assistance and…read moreadditional coverage. She really goes above and beyond. If one of her assistants doesn't have the answer, she always does and is happy to follow up. I even just got a call that Santa is there today for photos, if we wanted to bring in any little ones. We love having coverage through State Farm and the care we have received from this office has been great. I've never felt so valued by an insurance company - it's pretty neat.

I've had been a State Farm customer for over 30 years..home...auto...personal articles...general…read moreliability.......a 'perfect customer'....always paid premiums on time...never had a claim.....then...early this year...I bought a new car. The series of blunders and errors that followed clearly demonstrated it was 'time to CHANGE carriers'..and, first not just cuz of premium... but first and foremost because of the HORRIBLE CUSTOMER SERVICE!! UNBELIEVABLE ....phone calls not returned....mis information given...... The day I picked up my new car, I pulled off the street to use my cell to call Christine to add the car....weeks later, I'd not heard any news about the endorsement, and when talking to SF on their 800 number to report current miles....was advised they knew NOTHING of my new vehicle....several weeks AFTER I advised Christine!!! When the final change document adding the new car arrived...the coverage was late dated...and because of her oversight, I was driving for about 3 weeks WITHOUT COVERAGE. And never once an apology or sorry... 'my mistake'....just a lot of bravado to hide her unprofessional behavior. There's a good deal more to all this than I'm sharing here....as I'm still considering filling a complaint in Sacramento with the State Insurance Commissioner ...... BOO BOO BOOOOOOOOOOO for State Farm......... 5/22 Update...UNBELIEVABLE... this weekend I received another invoice for my already CANCELED truck insurance (canceled MONTHS AGO)...called the 800 number......they could/would tell me NOTHING and said I'd have to discuss with agent (Christine above...god help me)...finally just now she called.....was rude and when told of the invoice I held in my hand...denied any invoice was sent!!! THEN SHE HUNG UP ON ME..... IT'S TIME FOR ME TO CONTACT THE INSURANCE COMMISSIONER'S OFFICE