Honestly, one of the best rental car experiences I've had. Especially in a big city. I'll start…read morefrom the beginning.. I booked the car I wanted easily on their website. I went with a Toyota Corolla, which I drive personally. I like to stick with something I'm used to. It was about $250 for four days. I arrived right on schedule and the car was waiting for me. The gentleman behind the counter was super helpful and friendly. He walked me through everything I needed to know, even the details on tolls and stuff. The car was about two blocks from their office, but they explained how to get to it and even had a print out of a map to help get me there. It also had pictures so there was no way I was going to miss it. The car was a 2021 and in great condition and had a full tank of gas. Another positive of getting a Toyota is the gas mileage. I went to Sonora and back (roughly 275 miles) and I only had to refill once before I dropped it off... which was also super easy. I simply dropped it off where I picked it up and handed the valet the key. I would totally rent from here again if I find myself in the heart of San Francisco and in need of a ride for a few days.

Booked a car through the website for an out of town trip this past weekend. The booking was super…read moresimple and fast and easy, and the pick up went the same way. Customer service was super clear and nice, got all the paperwork done when I arrived, and gave clear directions for pick up and drop off. Cars are located at a garage two blocks up from the office, so adjust accordingly if in a rush or carrying a lot of luggage. Drop off is super easy, just leave the keys with the parking attendant and you're done! My only small issue is that as a small local company, you might be in a bit of a bind if you need service or have an accident after hours and far out of the city.

The best car sharing service in San Francisco!…read more After using getaround and zipcar and then switching to upshift I couldn't believe the car sharing service could be so great! The cars are new, clean, awesome with a full tank of gas. On top of it they got delivered to your door which is amazing (no more painful quests to find hidden getaround cars). Upshift team is super friendly and responsive and always strive to help their customers with the requests. There are several full EV options including Tesla and Hyundai Ioniq in their fleet. I highly recommend everyone who uses carsharing to switch to upshift!

Upshift makes car sharing incredibly simple and stress-free. The app is intuitive, the cars are…read moreclean and reliable, and delivery is always punctual. It's perfect for those who need a car occasionally without the hassle of ownership. Great service, fair pricing, and very professional team.

Shockingly, this place is really good…read more Easy in and out, pleasant people, cheaper than Turo

Very disappointing experience. I spent over an hour trying to rent a car while Isaac repeatedly…read morestopped helping me to assist other customers, leaving me waiting the entire time. After making me wait for over an hour, he refused to rent me a vehicle because the office had closed--even though it only reached closing time because he kept putting my transaction on hold. On top of that, his attitude was rude, dismissive, and judgmental. I felt like I was being treated differently than other customers and left feeling ignored and unfairly judged. Customer service should be respectful and consistent, and unfortunately, that was not my experience here. I hope management addresses this so no one else has to go through the same treatment.

I rented a car on 4/23/26 in DFW Airport location and Customer Service Nikki helped me through the…read moreprocess quickly. Other competitors in the area are very " pushy" getting the extras when renting a car but Nikki been so nice and I got my car that I chosen.

Once in a while we will try another car rental company, but we always come back to National. At SFO…read morewe take the tram to the car rental area like others do, but they go to stand in line at various car rental counters. We walk directly to the National Car aisle, select our car, and we are on our way. So fast and efficient!

When your own car decides to take an unexpected trip to the repair shop, the last thing you need is…read moremore stress. If you're renting in San Francisco, I'd recommend this Enterprise location. It's a smaller branch, but don't let the size fool you. We visited over the recent federal holiday, so it was busy with customers returning vehicles, yet Vincent and his team kept everything moving smoothly and professionally. I originally wanted an SUV to make the drive home a little more comfortable after dealing with San Francisco's rough roads. Vincent took the time to walk me through the vehicle, completed a thorough inspection with me, and clearly explained everything before I left. Even as a loyal Enterprise customer, I appreciate that level of transparency, it gives you confidence that there won't be any surprises later. Shout out to Vincent and his team for turning a stressful weekend into a much easier experience. Customer service, honesty, and professionalism like this are exactly why I continue choosing Enterprise. If you're renting in the Richmond District, this is the location I'd recommend.

On March 10, 2026, I reserved an SUV for a WEDDING - to be picked up on May 21, 2026 at noon…read more(confirmation no. 2094751002). On May 20 at 5:01 pm, I received a voicemail message from Nick essentially stating that he had been trying to locate a 7-seat SUV for me for the "past couple of days" but that it had been challenging. I called back at 6:43 p.m., but the office closed at 6pm. I called the following day at 8:24 am and spoke to Vincent, the Branch Manager. He essentially told me the same thing - stating that they didn't have an SUV at that given moment and that they would call me when they secure one. When I asked why they would confirm an SUV reservation if they did not have the vehicle, his response was, "That's a good question." Since I needed the car in less 4 hours and they could not guarantee anything, I decided to cancel the reservation. Vince sent me an email at 8:43 am, stating, in part: "When we connected today, I understand you preferred not to proceed under those circumstances." Okay, where do I begin?!? First of all, it was not my preference to cancel the reservation I booked months ago. To continue to sit around and wait for you guys to continue working on TRYING to secure an SUV for my rental would be absurd and, quite frankly, just plain stupid. I needed the vehicle in less than 4 hours. So, while it was NOT my preference to cancel, I had no other logical choice!!! Second, if you guys had been trying to secure a vehicle for me for a "couple of days," I would have appreciated a phone call a lot sooner (NOT 7 hours prior to the scheduled pick up) - allowing me to explore other alternatives. Does that sound reasonable to you guys? Does that make sense? How about not confirming a reservation when you guys don't have the vehicle? Does that sound logical? This is just a quick review for folks out there looking for a rental place. I plan to write to the company's CEO and Better Business Bureau. As we all know, they won't listen!!! But consumers will... I love how the company's response below directs me to their website - unbelievable. Clearly, they're not in the business of making things "right!"

I took a chance on Kyte during our trip to San Francisco for an overnight to Santa Rosa. The…read moredelivery, pick up, and Audi Q 3 sold me. However, I was nervous. Hey, I'm in my mid seventies and Kyte is an app with little human interaction. I ensured that both my wife and I were verified as drivers, and that my insurance coverage was downloaded. Bruce delivered my car to our hotel. He was great, and he helped load our luggage plus showed us the Audi's particulars. I tipped Bruce $10. He deserved it. Bruce used a scooter to return to the Kyte lot in the Mission. My one mistake was not filling our car up with gas on our return. There were gas stations on the SF side of the Golden Gate Bridge. Kyte charged me more than $8.75 a gallon to fill my car after promising to use competitive pricing. Shame on you Kyte, but all the rental car companies do that. But, $8.75! Bruce came again to pick up my car at the appointed time. He was just as kind, and I tipped him an additional $10.00. I wouldn't hesitate using Kyte again, but I would fill the car up with gas myself on my return.

My attempts to access the website were blocked, the phone number not accepting calls??? What kind…read moreof Fly by Night operation is this??! I will avoid them as this is not good business and portends trouble.

Scammy sixt branch. We booked a luxury class vehicle, as we usually do with sixt, and they gave us…read morean incredibly scratched up vehicle. Upon return, they claimed that we were responsible for the damage. We will be filing a complaint with HQ about this branch. The lady who processed the vehicle upon return was also incredibly standoffish, and claimed we might get charged an extra cleaning fee for the gravel on the floor mat ??? Things we don't even get charged for with non premium rental companies. Ridiculous location and service.

I had the most horrible experience with Sixt in San Francisco. They overcharged my card almost $600…read morefor a rental that was supposed to be $140 for one day. They also took my $200 deposit, so I was already out a lot of money before I even realized what they did. When I went back in to talk to them, they admitted they made a huge mistake. They said they would credit me back over $300, plus give me a $50 credit for the trouble. They even told me the crazy gas charge -- $180 for gas -- was way too high and they would fix it. After all that, guess what? They only credited me $51. That's it. After promising me hundreds back. Then I called customer service hoping someone would fix it, and the lady on the phone was extremely rude. Didn't help, didn't care, nothing. Sixt is honestly one of the worst places I've ever rented from. I would tell anyone: RUN. Find ANY other rental company besides them. And to make things worse, when I first went there, the employees were trying to do shady stuff. They literally told my husband before that if he gave them an extra $50 on the side, they'd "hook him up" with a better car. That's fraud. That's the type of people they have working in there. This whole thing was a horrible experience. Waiting days for my money back, getting lied to, overcharged, and treated badly by customer service. Sixt is not honest, not professional, and not worth the headache. As soon as you see that orange Sixt sign, RUN in the other direction.

Several issues: 1) I…read moreended up paying more than 170$ than planned (for about 6 days). Their customer service (via phone) couldn't justify some of the fees (eg $16 of "airport transport") and said they were from Booking.com. 2) The rental location is OFF the airport. You'll have to wait for up to 15 minutes for the shuttle to get there. This means you'll queue up with a bunch of other people (To be honest, they moved pretty fast). They charge $25 if you want to be taken back to the terminal directly when you drop the car. 3) I bought a tank of gas in advance, and I was told that they would "refund up to half tank of unused gas". But I was told (when I returned) they meant they refund half a tank if you return more than half. 4) People are reporting high late fees. I actually returned early, and I still don't know why the extra $170. 5) They will try to sell you a $200 weekly plan for tolls, but when I checked online, it looks like you can just pay the tolls on the web with the plate. I didn't try it, so I can't confirm, but now you know. On the bright side, the car was OK, even if a little scuffed and stained, and the return was very quick.

I rented a car here for the weekend, and I ended up having to jump the battery 3 times in a short…read moreweekend. Since I have AAA I called them since I knew they would be fast. When I returned the car, I told the person checking in the car what happened. She didn't say anything more, asking if I "called customer service." I hadn't, since I used AAA. I asked if I should talk to the representatives inside, and she said yes. As I waited in line, everyone in line who had a Europcar reservation was moved to the priority line. Everyone there got served before Fox customers, and if a van arrived with Europcar customers, they were served prior to anyone in the Fox queue. When I finally reached the front of the line, the next representative told me he was going to lunch. So I had to continue waiting. Finally, I was called to the desk, and I explained what happened. She misunderstood and handed me another set of keys, and I tried to explain that I don't need another car, that I'm reporting a problem with the rental. She asked what I wanted her to do. I told her one, I assume they need to tell someone that there's a problem with the battery so they don't rent it out again, and two, I would appreciate some kind of small compensation for the inconvenience of having to spend my time wait to have the battery jumped. She just said she can't do that, they only do the rentals, and anyway the reservation was closed. I should have called Fox roadside service, she said. I tried to find a customer service email address, but the website only offers "Invoice; Rewards credit; US Govt inquiry; and Billing or Cancellation" as options to contact customer service. I won't be renting from Fox after this. The one bright point was Pam, the driver of the airport shuttle, who was very friendly and offered genuine apologies for the experience.

We've rented from Speedy Car Rental many times, usually through Turo, and this time we got a white…read moreLand Rover Velar directly from them. We've also rented a Mercedes GLC in the past, and both cars were perfect for our trips to Napa, exploring Highway 1, and cruising around the Bay Area. The service is always exceptional, and the cars are spotless, smell great, and never need any maintenance. The team is super helpful and always available if we have questions or concerns. We've recommended them to all our friends and family--definitely a top choice for car rentals!

This was a brand new Evoque and it performed flawlessly -- it was comfortable, responsive, agile…read more.. and all with that wonderful "new car" fragrance. Just an awesome driving experience! Working with Andrei was excellent! On time to drop off, on time to pick up, quick response time on questions, very personable and approachable, easy to talk to... I would certainly work with Andrei in the future. Overall, I could not have had a better experience than with Andrei and his car. THANK YOU Andrei!

Have used these guys a couple times. Once for a long term rental over a few months and once since…read moreCovid. I appreciate their communication and ease. A lot of car rental places outsource their customer service or make everything online. These guys are real people. Practical, safe, affordable, reliable, and you've got some options. Vehicles have always been cleaned. They did an oil change for my long term rental. I was able to watch their cleaning process during the pandemic from the parking lot and was satisfied with their level of care and consideration. Renting from here has always been easy and convenient for me, as I've always planned ahead and communicated. As long as you know what you need and add some lead time, these guys can help get you where you need to go.

I love this place for easy local car rentals. They have the best rates around especially for…read morerentals that are lest than a week long. It is pretty easy to extend rental time if you need an extra day unexpected, just give them a call. You will just have to pay the same day rate and won't get penalized for breaking original reservation. Yes the cars a little Older but they are clean and run great. Plus the rental agents are super friendly and treat you like a human being. That is Big bonus I believe!