Caio was a great guide! This tour was one of my favorite parts of our trip! Saw all the things that…read morea big bus can't do and it was as so fun!

Jim the driver gave an enthusiastic, fact and lore filled tour of San Francisco - complete with a…read morefew trivia musical challenges! Super interesting to learn about San Francisco Super fun to ride around in an old VW van! Jim and his anecdotes made the tour extra fun

My son and I made a day trip to Alcatraz island and it was a very enjoyable experience. I do agree…read morethat it's a little pricey but if you spend a solid 2-3+ hours there, I think it's worth it. Pros: + The staff were incredibly kind and helpful. + Once you get on the island and go through the 5 minute orientation from the NPS ranger, you're free to roam about. + The audio-guided tour is actually REALLY good. It was my first time and I thought it would be cheesy but it was engrossing and informative. + Restrooms were very clean and not crowded (at least not the guy's restroom). + There are some truly AMAZING views of the bay. Bring a travel-safe camera. Neutral: ~ There's restrictions on food and drink (only bottled water is allowed in the majority of the park). So plan ahead. ~ San Francisco traffic is real and kinda sucks. Plan ahead for delays. ~ A good portion of the park is outdoors (which isn't a negative but means that it's impacted by the weather). It gets super windy so plan ahead and dress appropriately. Cons: - The price is indeed a little high. I don't think I'd go here all the time. Once every couple years is probably fine. - A friend told me that there's a LOT of bird poop around and they were right. It's not enough to impact walking but does detract from the experience slightly.

Poor Service Experience with Alcatraz City Cruises…read more I'm writing this review to share my experience with the company's customer service, specifically around their cancellation policy. We were excited to book a trip through Alcatraz City Cruises on 6/16/26. Unfortunately, a family emergency forced me to cancel our trip to San Francisco, including this tour. I cancelled through the confirmation link in my email on 6/19 -- well within the 72-hour window required for a full refund, since the event itself wasn't until 6/26. The website showed my reservation as cancelled, so I stepped away to deal with the family emergency. In my rush, I never went back to check for a separate cancellation confirmation email, since the site had already shown the cancellation as complete. That was my mistake -- but it led to a frustrating outcome: I was charged for the tickets on the day of the event anyway. I didn't catch the charge until I reviewed my bank statement at the start of the following month. I called four times and couldn't reach a live person. When I finally got through to a representative, my request for a refund was denied. I asked again for the decision to be reviewed, but the agent refused, saying they would not look into it further. I understand that not confirming the cancellation via email was an oversight on my part. But the website clearly showed the reservation as cancelled, and we never used the tickets. Given that the cancellation was initiated well within the refund window, I would have expected more flexibility from customer service -- not an automatic denial. Dissapointed in this company and would not book through them again. Unfortantely, they did come up as one of the recommended companies to book through due to other scams and fake sites, but beware

Our Vantigo Tour with Chad was the BEST way to spend our first day in SF! We hit all the hot spots…read morewhich gave us a better lay-of-the land for the remainder of our trip. The VW bus Lillie is a fully restored gem. The tour was a great mix of history, pop culture and humor all told by a life long local. Highly recommend and would even do it again!!!

Chad(the driver/tour guide) and Harvey(the blue VW Bus) were exceptional hosts. They both…read morecheerfully drove us around the beautiful city of San Francisco. It was a great experience for my family as we got to see and learn so much more than we would have with a big tour company(think double decker hop on/off). I truly felt like a local for the morning. Hands down the best tour in SF. Highly recommend for a family or anyone looking for a more intimate tour experience. Definitely worth a repeat on our next SF adventure!

Better have a reservation and if possible fill out any waivers and forms online. We did not and it…read moretook almost an hour. Staff was friendly but the process was a problem. The max something is great for someone who has mobility issues. Staff was great and let us store a mobility scooter there. Plan your route before you go. Options made us pick wrong route and friends car didn't have GPS audio tour working. Again, staff was great and helped out. Good tour, expect long process and plan ahead.

My husband and I rented the GoCar E-Sport yesterday and we had a blast! As Bay Area locals we…read moredecided to be the ultimate tourists and take one of these for his birthday weekend. Customer service over the phone was great, the tour was awesome and we learned new things about San Francisco that we had never learned before. The views were STUNNING and the open air car was awesome. Bring a jacket, the day was perfect sunshine which is unheard of for San Francisco this time of year and I was still frozen at the end of our ride. There were just a few things that kept this from being a 5 star experience: Car condition: the breaks on this e-car literally SCREAMED each time we stopped. The car stopped with no issue, but it totally freaked us out - especially on some of the steep hills. Otherwise the car was in excellent condition and we only depleted maybe 10% of the battery in our 3 hour tour. Front desk staff: check in and out was easy enough, but the front desk staff were realllllllly indifferent. They also talked like auctioneers, crazy fast. They showed all of the folks in the office this map route and talked at the speed of light. Now, we knew about 40% of the stops we would take and still got confused. How on earth are tourists supposed to understand this map direction situation. Seriously, the company would be better off instructing the front desk to say "your car will guide you through this map" than to try to have them explain where people are going. Or at least tell guests that "this seems like a lot, but you have a map in your car and the car will guide you, we are giving you this info so that you have some of the locations in your mind". Tour Guide/GPS: the GPS/Tour Guide storyline sounded like it was for the yellow car only. There were a few times that we were thinking, this can't be referring to our car. For example, there was one steep hill decent that we were going to go on and the GPS/Tour Guide said "I'm only designed to go 25 mph, so take care down this steep hill" we couldn't tell if we were only allowed to go 25 mph or if this cars speed was capped at 25 mph, but the website says that the top speed is 80 mph. Also, we were told that this car can go across the Golden Gate Bridge and the GPS said several times that it is not allowed to go on the bridge. Overall, we had a wonderful time, the GPS worked the entire time and we learned new facts about SF and saw new things that we hadn't noticed before. We also got MANY compliments on this car and almost every group that saw us said that they want to take this car out while on their trip. This was an awesome experience and we will bring family/friends here when they visit for amazing views of the city.

The mission tour was fantastic! Chris was knowledgeable and so fun to be around, not to mention the…read morefood was amazing! Will definitely be returning

Had the BEST experience with Foodie Adventures (led by the phenomenal Chris!) on a food tour…read morethrough SF's Mission District. I took my work team, hoping to do something unique, fun, and delicious--and this exceeded every expectation! From start to finish, Chris curated an unparalleled journey WITH SO MUCH FOOD! In addition to the food, it was a fully immersive cultural experience. Chris gave us a ton of rich history and fascinating stories about the neighborhood, the incredible art/murals, and its iconic eateries. As a team of serious foodies, we came in with high hopes--and Chris delivered in every way possible! I could NOT recommend this tour more--it's an absolute must-do whether you're a local or just visiting. We're already counting down the days until our next adventure with Chris!

I had a wonderful North Beach tour with Mr. Kelly. He is incredibly knowledgeable, kind, and funny,…read moreand he made the entire experience so enjoyable. He shared so much interesting history and took me to many beautiful hidden gems that I probably would never have discovered while traveling on my own. I was lucky to have such a personal, one-on-one tour with him, which made the experience even more special. It was truly one of the highlights of my trip to San Francisco. I will definitely come back and would love to take another tour with Mr. Kelly!

I have been on quite a few SF City Guides tours and I have learned some pretty cool stuff about San…read moreFrancisco and all the different neighborhoods. My favorite tours have been Chinatown, The Haight, the Fairmont Hotel, and the Rincon Center. I like that the tour guides bring their own flavor and experience to the tours. How cool is it that we can go on all these different tours for free? I like to donate online before I go on the tour. They give you the option in person but I have never felt like they were pushy or annoying about it. They have a very robust schedule with days of the week and times to fit with your life. Get out of the house and enjoy one of these tours!

This was a good tour, and the woods were so incredibly peaceful and really helped me remember how…read moresmall I am in this great big world. Those trees are massive! The women's restroom at the entrance of the trail is disgusting. There was literal fuzzy mold on the wall under the sink, used toilet paper all over the floor...it didn't appear to have been cleaned in weeks, at least. For the first time, I felt like I needed a hazmat shower after leaving there, and I say that after traveling across country and using countless public restrooms! The toilet paper is like wiping with a snowflake so you have to use a ton just to dry off the undercarriage.

My husband used to live in Santa Venetia, during his 5th through 7th grade, and we were taking the…read moreroute when he used to ride his bike to MUIR WOODS. With that said, I'm just reviewing the VIEWS to Muir Woods, by car, since that's what we did! There were a lot of twist & turns, roads with beautiful new homes (that weren't there before) & gardens! Awesome views along the way. We drove for over 1 hour, and we were trying to follow the path, when he was a boy. That was some adventure for him, and for us in our car . . . and he was able to find his way back home. If he had done that today? He would sure gotten lost without a GPS!

Really entertaining evening with great guides who kept it engaging and just the right balance of…read morespookiness. We learned a lot of SF history too.

I've been on a lot of ghost tours, and this one was fantastic! Great mix of history and light ghost…read moreinvestigating. Not gimmicky or fake. Aliya was our tour guide and very knowledgeable about the area and tools for ghost hunting. Definitely recommend this tour!