I broke my leg on 04/06/18 when I took the "Sunset Lava Hike" which was a distance of over 13 miles…read moreand nearly 8 hours. I broke my fibula on a fall I took at about mile 10. I was required to hobble for 3 miles/ 2 hours on a broken bone. Chris was our guide and offered zero first aid or concern for my situation. When we returned, Fabienne was unaware that I had even been injured. Neither she or Chris offered any first aid or advice as to where I could seek medical attention.
I knew that this hike would be strenuous, but the longest estimate I could find for how long this hike would be was 6.5 miles. It was at least 13 miles. That's a half marathon.
I booked the tour and was told I would be contacted three days before to confirm the start time. I heard from Fabienne less than 24 hours before, and that was the first time a distance of 8 miles was mentioned. I said 8 miles was at my top limit of ability. No mention was made that there was the potential for longer.
When we arrived at the starting point for the hike, flashing road signs said "3.5 miles to lava".
A group of 6 of us (another couple, a father and his 10 year old son ) started at 3:50pm. Sunset was at 6:36pm. As 6pm passed, we had already traveled nearly 5 miles. When questioned how much longer until we would find lava, Chris answered defensively. He stated that we were traveling a longer distance because it was a less steep incline, which while true, he refused to tell us how much more distance this was was adding. He said we'd find lava "In another 15 to 20, no more than 25, minutes ".
We found lava at 7:05: an hour after Chris' estimate and well after sunset. We stayed for about 20 minutes and then agreed we were exhausted and wanted to head back. We estimate we had already hiked 7 miles.
We left the lava around 7:30.
At about 9:40, around mile 10, I fell and (unknown to me at the time) broke my left fibula. I was in a tremendous amount of pain, but tried to put on a brave face and say "I hope it's only sprained". My husband asked Chris "Do you know first aid"? Chris, standing 15-20 feet away, in the dark, did not approach me or examine my foot in anyway and replied "Yeah, I know first aid, but she doesn't need it. If she was really hurt, she'd be having a bigger reaction".
Fortunately, my husband had an ankle wrap and we tended my food as best as we could. I was unable to put weight on my ankle at all. I tried hobbling with my husband supporting me on my left side, but it was excruciating. Another member of our group, Hung (the father of the 10 year old) came to my assistance without being asked. With his and my husband's aid, I hobbled the last 3 miles.
Chris never once called back to see how I was doing or offered any moral support or guidance.
About 1 mile before reaching the road, I misstepped with my bad food into a fissure in the lava field. I cried out in pain and was stuck. I managed to slip my foot out of my shoe, and pried it out of the crack. Chris came back to check on us and said "Yeah, you really have to be careful where you put your feet". At this point, my husband lost it, raising his voice to Chris. "Great advice. 'Watch where we put our feet'. Got it. You have one job. Get us to the road!" Chris replied "Man, nobody has ever yelled at me before".
We arrived back on the road at about 11:40 pm: 7 hours and 50 minutes after setting out. Fabienne came out to meet us, all smiles, asking if it had been awesome. When we informed her of my injury, her response was a simple "Oh bummer, but did you at least get there before sunset?" When we told her no, she said, "Oh man, I'm going to have to start these hikes earlier". That's it. No care or concern or even awareness that I had been injured two hours earlier.
When we started the hike we had made a note that my husband's fit bit registered 8500 steps. When we finished, it read 42,332 for a total of nearly 34,000 steps.
This hike is dangerous. There is no way to not make it so. I accepted that before I booked the trip. What I take enormous issue with is the lack of forthrightness about how long this hike could potentially be. I was leery of an 8 mile hike, but was up for it. If I had been told "But it could be over 10-12 miles" (let alone over 13 miles) I would not have done it.
We signed no liability waivers. Chris, as a guide, offered no leadership skills. His defensiveness and lack of answers when questioned fostered no confidence. His complete disregard for my injury and unwillingness to perform first aid (let alone actually examine me) is negligent bordering on criminal.
The injury occurred on April 6th. I returned to L.A. on April 9th and saw a doctor on April 10th who confirmed I had broken my tibula. I have had my leg in a cast for nearly 5 week, am facing another 3 in a walking boot, and will require physical therapy after that.
