Just had another delivery from Delaware Valley Appliances today. This time it was a washer and…read moredryer. Another perfect transaction. When you deal with these guys, you get competency and fair dealing. We're fans of this business. They are good to deal with.

I had a less than stellar experience with Home Depot while trying to purchase a new microwave. A…read morefriend suggested Delaware Valley Appliances in Springfield. What a great customer experience I had. At DVA, I purchased a larger microwave for less than Home Depot's price, including installation and 5 year warranty. The warranty with DVA starts when the 1 year manufacturer's warranty expires, 6 years total. Unlike HD, which piggy backs the first year of their extended warranty on top of the manufacturer's warranty, so you're actually buying only a 4 year warranty. So, you want your $150 extended coverage to last for 4 or 6 years? Same price. Buying a large appliance today is a nightmare. After weeks of research, it was great to have the purchase and installation go so smoothly with DVA. Home Depot outsources the installation of appliances with poorly\not trained people and they didn't know how to install the microwave I purchased (over the range), and HD just threw up their hands and said, "It's a third party and we have nothing to do with them". Yeah, and it cost them a microwave purchase ($600) and any future appliance purchases ($1,500). We are definitely going to DVA for our new dishwasher. Also, let's support our local businesses, you might discover, as I did, a much better shopping experience than in the big chain stores. Thanks for reading. PS... I returned this microwave to HD, not because I didn't like it, it never left the box, but because the installers couldn't install it. But for some reason, HD decided to keep $41 of my refund. Probably to cover the administrative costs of their failure. What I do regret is that the kind and knowledgeable women who sold it to us may lose her commission.

From Google: I just…read morefinished working with TigAlex for my dryer repair (Frigidaire). I could not be more pleased. They were very polite, diagnosed issues efficiently, and worked efficiently. They were very patient with my hectic schedule, including when bus delays held me up coming from where I work, and left me with vital knowledge (I knew there were issues with the vents, but not that it was a total blockage and that the hose had burst in two places - this is a building management issue and a fire hazard). Now, the dryer works very well and once the battle with building management is over, the dryer will be a breeze to use, instead of acting as if a small breeze could dry my clothes. Thank you so much!

I called them when my refrigerator stopped cooling and the freezer wasn't freezing. I'm not a…read morerepair professional -- that's why I hired one. The technician diagnosed a bad control board, fan, and relay, and I moved forward with the recommended repairs. Unfortunately, even after a second visit, the issue wasn't resolved. That said, when I called to discuss it, they immediately offered a refund for all parts, taxes, and the diagnostic fee -- no pushback, no excuses. That level of professionalism and accountability really impressed me. While the repair didn't fix the problem, they stood behind their work and made it right. Because of how responsibly they handled the situation, I would highly recommend their services.

I want to thank Best Buy for helping us out with problem we had that the geek squad wasn't able to…read morefix but the manager Adam was able to in 5 minutes. My wife is over the moon. we've always used Best buy for everything from TVs and computers to actually a refrigerator freezer. so just want to say thank you so much! Adam. we will continue to use Best buy because of your service. Cmdr. RE Yantorno

This is one of those situations where you walk in thinking you're doing a normal upgrade and walk…read moreout realizing you just got played. I went to Best Buy in Springfield, PA to purchase an iPhone Pro Max 1TB through the in-store AT&T rep. I was told two things that turned out to be wrong: 1. I was told 1TB was the largest capacity available. Later I found out there's a 2TB option. 2. I was told my iPhone 15 Pro Max trade-in would be worth $1,100 in bill credits. What I actually received was $400. That's a $700 difference. That's not small. That's not "confusing fine print." That's the whole reason people do the upgrade in the first place. I called AT&T and they said I need the same salesman to sign a document stating he gave the wrong value. Seriously? So the fix depends on the person who gave the wrong quote being available and willing to admit it? I drove back to the store to handle it in person and -- surprise -- the salesman wasn't there. The employees who were there (Connor and Dennis) said they couldn't pull up what happened with my account. So I'm expected to trust a system that can take my money, take my phone, and activate my line... but can't display the terms I was sold? This is the second time I've had a problem with an AT&T rep experience, and it's the last. I'm paying off this phone and switching carriers. If you're reading this: do not do AT&T upgrades with a commissioned rep in Best Buy unless you have printed proof of the exact promotion and bill-credit amount before you hand over your phone. Otherwise the promises disappear the moment the transaction is complete.

Fast and clear response…read more Fast response time and follow up - I reached out on Saturday, Andrew came to diagnose the issue on Sunday, but needed a part to finish the job. He ordered it and had it delivered today (Monday), called to inform me he would be about an hour, and when he arrived he was able to fix our washer completely. Super grateful for the timely response and fantastic service - thank you!

Quick response, prompt repair at a fair price. I plan to use this company going forwardread more

I needed a new oven element. I called ahead and was given great advice. I drove down .They…read morecouldn't have been nicer or more helpful. Price was half of what I found online. I will definitely shop here when next needed. Staff was knowledgeable, helpful, and professional. My oven works great now.

Our dryer recently broke and after a quick google search I thought we would try to fix the switch…read moreof the dryer ourselves rather than buy a new one or call an appliance repair man. My husband mentioned that there is a small local business in Folsom that sells all kinds of appliance parts. I stopped by and the women there spent time with each customer giving tips on repair and ensuring they have the right part. When she waited on me, I showed her picture of the part and she said let's try this small $18 part which most likely is the problem. If that doesn't work you can Capp and I will have the switch ready for you. She was absolute right. I went from buying new dryer t o fixing it myself with an $18 part thanks to the knowledge of this woman. Thank you !!!

Gerhard's did a great job, on many levels…read more 1. Ordering was easy. I combined browsing their web-site with talking to a customer representative, and found an appliance that suited me and fit my budget. I have purchased previously, and was happy to realize my name, # and delivery address were on file. Even better, I thought I recognized the voice on the phone and confirmed it was indeed BRIANNA (sp?), who had been helpful in the past and was again. I believe it says something good about a company, when even the phone service people stay on for several years. Bonus, Brianna input the price at the New YEAR's sales level which was 35% less than what was showing on the Web-site. 2. The delivery was coordinated. I was given a 4-hour window, sent a reminder, and updated with a 30-minte and 10-minute arrival time. 3. The Delivery men were strong, professional and courteous. They carried the stove to the 3rd floor and installed and tested it. Overall a very good experience.

LG Washers are GARBAGE! 16 months old and lid hinge broke…read moreoff. Even with extended warranty they refused to fix it. I guess LG means LOTS of GLUE that holds this LOW QUALITY washer together. Save your monies DO NOT BUY LG PRODUCTS!!

My brother needed to get his stove top put in. Tariq came very quickly and diagnosed the problem,…read morehe told me he would come out to put the stove in last Friday. He did an amazing job, he was very professional and on time.

They were very quick to respond and came out next day. The tech was great -- honest and helpful…read more The issue with my refrigerator ended up being something that wasn't worth fixing but he gave me helpful details for what to look for when buying my next refrigerator. Recommend!

Good evening. I am not sure if this is the correct place to offer my experience at the Upper Darby…read moreHome Depot. ... I'll get straight to it: I bought a "dog ear" fence panel, but I needed it cut to take home. I bought my own tools but the blade broke so I took the panel inside to the deck department. That is where I met a young man named (Kaylay). I really hope I spelled his name correctly. He had just finished with another customer and he turned and saw my fullishmess. He smiled and said that the power tool would not work, but he found a nice saw that worked. It took us a few minutes to cut through the wet wood, but I struck up a conversation and come to find out he goes to my alma-mater. We talked about customer service and he had such a positive attitude about life and working for Home Depot. After he took care of me, another customer was waiting for a cut. I tried to tip him, but he refused "with gratitude"... If there ever was any person I would recommend for employee of the month, it would be Kaylay..... If there is any tuition reimbursement or scholarships, please consider him. He used problem solving skills to figure out my issue. I know this is a long review, but he deserves it. In today's climate, it's rare to find a young man with a pleasant continence and willing to go above and beyond. Oh yeah, I'm a disabled combat veteran and the veteran discount was an amazing addition. Thank you again, please reach out if you have any questions. Kaylay is his name... African American Male, brown line rim glasses, small afro, and beard... Thank you again. My name is Rev Dr Tracy G Mallory.

Terrible service overall. I reserved a cargo van rental 5 days in advance. I got to the location on…read moretime and asked a worker near the return section where the rental desk was and he said he wasn't sure and did nothing to help. Just stood there like a zombie. So I walked over to the self checkout machines, as I saw 2 workers standing there. I posed the same question to them and asked where the rental section of the store was located. The female employee said "It's by the rental section." No s%#t Sherlock. What kind of answer is that? I was asking where the rental section is located!! Why work if you don't wan't to do your job? Luckily the gentlemen next to her walked me over to the rental location. He explained it can be tricky to find and easy to miss if it is your first time renting. This is precisely why I was asking for help. FYI - There are no obvious signs that point to the location from within the store. Now... let's get to the service I experienced at the rental desk. TERRIBLE. Once I was at the front desk, I greeted the worker with a good morning and stated that I have a rental reservation for a cargo van. He looked at me like I came from outer space. He said nothing and basically moved in slow motion over to the register. He asked for me for my last name. Once he found my reservation, he swiveled the monitor towards me, showed me a QR code and said nothing. He just assumed I already knew the entire process. Strike 1. When I read what was on screen, it said to scan the QR code by using my phone's camera. Upon numerous attempts, I was not able to get it to work. I was basically told tough luck by this lazy worker. He said it was the only way a rental could be completed. But it wasn't just what he said, it is how he said it. What's with the freaking attitude? Do these people even want to work? I then said, there has to be a way to override a QR code. Perhaps a simple, alternative method. I was already in the system for the reservation and had all the required information. If the QR code were that important, Home Depot should have made this clear in the reservation email. The reservation email said to bring your license, proof of insurance and credit card. It didn't say anything about a QR code being the "only way" to rent a truck/cargo van. The worker literally did 0 to help and I demanded to speak with a manager. When the manager got there [I believe his name is Joe], he explained to me that they started using the QR code method 1 and a half years ago due to an agreement with CLEAR. So it is basically a new store method. Long story short, the manager said this was to protect the company from losing rentals. I explained to him that my phone wasn't scanning the QR code. He then showed me another method I could use by using the Chrome browser. Guess what... it worked. So the grumpy guy at the desk got to see that he was dead wrong (there was a workaround afterall). Of course he didn't apologize. He continued to move like a sloth and moved forward with my rental process. When it was time to take a picture of my license, CLEAR kept rejecting the photo. At no surprise, the worker next to the guy who was dealing with me said "You have to hit the white button to take a picture, man!" Again, it wasn't what these workers said but how they say it. And of course I know how to take a damn picture. The issue was CLEAR wasn't accepting the photo of my license because the picture was slightly out of focus due to poor lighting. So I had to find proper lighting to get it to work. Once I got past this step, the manager walked away and I thanked him before he departed. The worker at the front desk, however, continued to be rude and unprofessional. Not explaining anything along the way. He said "insurance" and not much else after that. He made a motion towards the screen and when I looked down, I saw a $973 figure. I asked him to explain this fee to me. Of course, he seemed bothered by my request. He reluctantly said it is what they charge per day if i dont bring the truck back. Pretty important don't you think? You would think he would explain such an important fee without my asking. What's the problem? Am I not allowed to ask questions? Wait.... there is more. I am aware that some heavy duty vehicles use unleaded fuel or diesel. So I asked a simple question as to which type of fuel the trucks and cargo vans use. I have been in situations where it could be either unleaded or diesel. Again, he didn't seem to want to answer my question. He mumbled the word "gasoline" as a response as he printed out my printed out my receipt. After that, he just put the keys on the desk. No thank. No have a good day. He didn't ask if I had any further questions. No patience. No assistance. Just a really bad experience all around. You would think with all the competition coming from Lowe's and Ace Hardware that Home Depot would prioritize customer service. I don't recommend this store. Look elsewhere for your needs. 0 stars.

I have purchased washer's n dryer's throughout my life .They take the old out install the new …read more give a 2 yr warranty .It"s great to purchase when you can not afford Brand New ! My appliances have lasted 5-8 yrs. I tell everyone D's is the most trusted place to buy reconditioned appliances!