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    Pacific Kitchen & Home

    1.0 (3 reviews)

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    12 years ago

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    11 years ago

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    A & G Appliances - No matter how old the machine

    A & G Appliances

    5.0(309 reviews)
    8.3 mi

    Knowledgeable and Trustworthy!…read more I have a 15+ year old refrigerator that neither the refrigerator or freezer were working. Akai inspected the entire unit and indicated the issue was the defroster in the freezer wasn't working and needed to be replaced. He quoted me what I thought was a very fair price but before I could say "Shut up and take my money!" he added that when he had unplugged the unit & plugged it back in, when starting up again the compressor sounded a bit suspicious. Thus he indicated I could go ahead and pay him to install a new defroster in the freezer, but it is only a matter of time before the compressor craps out and then replacing it would be over $1,000 and not worth it. So get this....he proposes that I defrost it the old school way by unplugging it, opening both the freezer & fridge doors, placing towels in front of the unit, and allowing all of the ice to melt and then just mop up all the water with towels and my wet vac and that would solve the problem for now. And in a few months when the issue occurs again I can just repeat the old school defrosting method until the compressor finally goes kaput, and then get a brand new refrigerator. Sure enough, I proceeded to do exactly what he recommended and lo and behold the fridge & freezer started working properly again. And I am all too happy to repeat every few months to squeeze every last bit of life from this old fridge until I have to get a new one. Akai could have very easily kept quiet about the compressor sounding sketchy and that it could fail in 3 weeks, 3 months, or 3 years and gotten a nice service order for replacing the defroster since he had already devoted the valuable time & effort to come to my house. However, he instead chose to be completely honest and forthcoming which is not as common as it should be and is very appreciated. I have saved his contact info and the next time I have any issues with any appliances he will be the technician I call. Knowledge and experience is great and there are a lot of qualified & knowledgeable appliance repair companies out there. However, also possessing honesty and integrity is why I strongly recommend Akai for any appliance repair issues.

    I had an excellent experience with A & G Appliances. I contacted them regarding the ice maker in my…read more15-year-old refrigerator that had suddenly stopped working. Akai was able to work me into his schedule that same day, which I very much appreciated. He quickly diagnosed a frozen fill tube and set to work thawing it. Ultimately, he was able to clear the line and force the ice maker refill, but cautioned that it might not be a permanent fix. Given the refrigerator's age, there could be additional issues preventing the ice maker from behaving normally. However, replacement parts for the model I have are costly and difficult to source. That proved to be the case in this instance, unfortunately. Even though I'll be using ice trays for the time being, I was very pleased with Akai's honest and professional service. I would not hesitate to recommend A & G Appliances to my friends and family.

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    Fixing our refrigerator evaporator fan

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    Conn's HomePlus

    Conn's HomePlus

    1.6(54 reviews)
    0.9 mi
    •$$$

    Where is the no star option?!?!?! I ordered a refrigerator on November-12-2022. We had to special…read moreorder it in the black , no finger print model which was going to take till December-4-2022. That's a long time when the freezer in the old fridge has gone out. However we limped through to get the one we really wanted since it had to be special ordered. DELIVERY DAY TODAY .... WE MOVE THE REFRIGERATOR OUT AND GET READY FOR THE NEW ONE!!!!!!!! 12/04/22 fridge shows up..... it's not even the same fridge we were looking at no screen and it's not even black. Absolutely nothing was correct about it. Called Conns they're only resolution was to special order the right one and this time and wait another 3 weeks Come on!!! I'm a loyal customer with them for 10+ years paying off multiple appliances and electronics! Their loyalty isn't reciprocated, their customer support is a joke! I'm writing this review in hopes that someone at a higher level at Conns will contact me and make this right! I'm mind blown they sent a refrigerator that was no where near the same one I picked out. It's baffling!

    Bought a floor model fridge. It was delivered 3 hours late at 11pm with the retail settings on it…read more The compressor wouldn't turn on without taking it out of that mode. Reached out to the only person we had contact information for, sales guy Kyle. Kyle acted as if a nonfictional refrigerator was no big deal. We went to the store this morning to have this fixed. Sales managers were extremely helpful and helped us resolve our problem. Let's talk about the delivery. We waited all day for delivery we decided to not let them push it to the next day. We were given the excuse that they had so much to deliver elsewhere. We live 4 miles from the store and had 1 thing. Why do we need to be concerned with them providing better service to other people. The delivery guys damaged the molding around the door. They left dirty finger prints on the door. One of them was banging on the plug to get it in the outlet. The delivery manager who happens to be the dispatcher too was extremely dismissive of our complaints. I will be contacting corporate. __________________ Update: spoke with a customer service rep that contacted me from this review. She was very nice and gave us a satisfactory resolution. Between her and the sales manager. I feel like this has been resolved. I changed my rating to 3 stars because of the response from management and corporate. Kyle and when warehouse still suck. ---------------- Update (again) 2 months go by and the account wasn't set up. Customer service reps calling and saying we're late on payment when we have an agreement that we start paying in December. Can't pay the bill because THERES NO ACCOUNT NUMBER. This is getting annoying

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    Pacific Kitchen & Home - appliances - Updated October 2026

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