We purchased 2 fans there. Al Torres came out to view the area & make sure we got the right size for our 2 story family room. A few months later I stopped in to tell him that the remote/fan was not working. Instead of saying, sorry, it's over 30 days, not my problem, he came out to the house to personally witness the problem.
Turns out it was "operator error"
He was very kind in explaining what I WAS DOING WRONG.
I highly recommend you visit the store, see their selection of lighting, fans, etc. and be sure to ask for Al. He know his stuff. read more