It's hard to walk into a hardware store and leave quickly, and that is exactly what I had to do when I went into this place. It only took about 15 seconds for a friendly guy to offer me some help. He answered my questions patiently, and asked me about more details to make sure I bought the right things. I had to buy several items, and I was out of there in about 5 minutes, including the check-out. I was very impressed! read more

I live closer to Ace but I will drive here instead. Why? Incredible customer service. This place has earned my business forever.

I visit Pacific Grove a couple of times a year and always end up needing something from a hardware store. PG Hardware has an amazingly good inventory for its size, and the staff are very knowledgeable and helpful. I asked them yesterday by chance whether they could recommend a local camera shop, and sure enough they pointed me to Myrick's in Monterey, which has exactly the same philosophy of customer service. Very grateful for all their help. read more

This is an 'old school' hardware store, the type where the associates actually stop, listen, and provide invaluable assistance. After being turned away for a glass-cutting job from the other PG Ace, Norman and Jay from the 229 Forest Ace provided last minute service (at closing time), backed by experience. The fee was minimal and the conversation hardy. The scene could have been pulled from a Norman Rockwell painting. I was grateful my 8 year old boy could pull a memory from what may be the last of the good old hardware stores! read more

It's so nice living near a locally owned hardware store that actually cares about helping you when you walk in the door. I shop here instead of places like Home Depot whenever I can. Some things may cost a tad but more than at the mega stores, but I am happy to pay that little extra to know that I'm supporting a locally owned place that values its customers. read more

wonderful service, surprisingly large selection given the smaller store, convenient location. I can't say enough about this store. I recommend signing up for their Rewards program for coupons, and keep an eye out for their semi-annual Bag Sale where you get % off of anything that fits in a paper bag. read more

This is the best store on the planet. They will do extensive research for you if they don't have the product you are looking for (I needed a special Oil Rubbed Bronze mail slot for my front door). They are helpful and knowledgeable. For all your hardware and paint needs, this is your store. read more

The staff is so helpful! I especially want to give a shout out for Robert and Greg who have been so helpful every time I've been in the store! They both went out of their way to be helpful and friendly. I hope their manager appreciates both of them! read more

After moving to the area and going to the store above David, this is the better of the two. The customer service is way better! From the moment you walk in until you're finished checking out and out the door, the staff is super friendly and knowledgeable. More important than knowledgeable, they are logical and listen instead of assuming they are right. read more

I went in to purchase a mop head replacement. After finding that they were not in stock, they ordered one. It was not the right one,so they gave me the part for free! Amazing customer service, just like the old days. Great store with kind employees. read more

Absolutely outstanding. Always helpful, knowledgeable, and patient. How they carry everything they do in a store so small always amazes me. I usually get ten bucks worth of advice for every dollar I spend. Every retail business owner should spend time shopping here to learn how it's done. read more

In an age of impersonal big-box stores with inadequate customer service and lack of local ownership, it's refreshing to walk into a small-town locally owned and operated hardware store where I'm always greeted and offered friendly assistance without any pressure to buy. The friendly and knowledgable staff is always available and knows their stock, and for a store that's so compact and easy to shop they manage to have or obtain anything I need. Parking is easy, usually just steps from the front or side door, and there are many other great small businesses in close, walkable proximity. This hardware store offers convenience, quality goods at fair prices and excellent customer service. Highly recommended for stress-free shopping! read more

The person that gave this store a bad review is possibly mixing the address up with the store at 11236 Forest Ave. There are two stores in town and it gets confusing to get there right one on the internet/ yelp. They are like night and day. 229 forest ave is 5 star. 1136 is often 1 star. I live by 1136 and often drive to 229 because I can get home quicker than trying to wonder around 1136 trying to find stuff by myself. read more

Pacific Grove Hardware is everything a hardware store needs to be. They are one of the last of a dying breed. Tremendous service and a very knowledgeable staff. They have never been unable to help me thru a project, suggest the right tool and the right part. They may not have everything in the world on hand, but they come very very close. And when your options are an uncaring and bored staff at HOme Depot, or the same uncaring kind of employees at Forest Hill Ace, it's clear that your first stop should be Pacific Grove Hardware. So yourself and Pacific Grove a favor and make these guys your first stop. You'll be glad you did. read more

I have an Ace just two blocks from me but I always go here because they save me money by giving me the right advice the first time around. These people know there stuff. read more

This Ace Hardware in downtown PG is what a hardware store should be. Helpful, knowledgeable employees and a good selection. I wish it was bigger but they do a great job despite the limited space. read more

What can I say? These guys are still the best, and most consistent of the PG merchants. Even though they look small, they do stock big. I've never had to leave not finding a part, device, or tool! I hope they stick around for a long time! read more

Service, service, service. This home town hardware will help you solve any problem. The staff are friendly and very smart.

My brother needed a product. He went to the hardware store close to home but they didn't have it. He emailed to tell me he got it at PG Hardware. I responded "You really had to travel for that one!" but I told him that I liked the store. He responded that he did too, that they are very consistent in their service and reputation. I could not agree more. And I second the previous reviews here. A fantastic store with superb employees! Lois Hansen read more

PG Hardware is an old fashioned hardware store in the very best sense. Excellent advice, quick help with the most minor of problems and always .. a friendly greeting. If they don't have something, they will tell you the best place to go! read more

Do you remember the hardware store in the town where you grew up? The one with the staff who were always happy to see you and who were helpful and knowledgeable? That store still exists in Pacific Grove. The also have treats for your dog. read more

There's almost no point in adding my review to the others here. We all seem to agree. When I come in to PG Hardware, I get excellent service and helpful advice from creative and capable people. I've brought in some unusual conundrums, I think . . . but they always help me find a solution. They go above and beyond selling hardware. I'll always go here first! read more