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Hardware Concepts

5.0 (3 reviews)
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9 months ago

Excellent knowledgeable people with great displays of many hardware brands. Very easy to work with.

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7 years ago

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8 years ago

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Benchmark

Benchmark

(2 reviews)

Can we give negative stars? We give one star only because Yelp requires that in order to post a…read morereview. Dealing with The Benchmark and Doc Henry was without a doubt the worst experience of our entire remodel. The window manufacturer, Reynears, was equally disastrous. Doc did not know his product at all, and our entire window system had to be re-engineered and re-installed. The Benchmark and Reynears led us on, stone-walled, and eventually refused to respond to our inquiries. Two years down the road, while we lived with defective windows and doors that could not be properly opened or closed, replacement hardware (aesthetically not at all what we had ordered) finally arrived. We still have pieces missing, and Doc has gone AWOL. If we had had the energy to take The Benchmark to court, we would have. Not only did we live in a house that could not be secured, the untold stress inflicted on us was unforgivable. As Eugene L said, remodeling is hard enough already. Spare yourself, and find a window and door company that has scruples and actually cares about the quality of its product and honest customer service.

I purchased new Kolbe and Kolbe Windows about 5 years ago from Doc Henry to replace old windows in…read moremy 1935 bungalow. Doc was patient and very helpful choosing the right colors to compliment my house and they are now the jewels that make it shine. Because retrofits in old homes can create the need for tweaks as the years go by, I have always been able to count on Doc of Benchmark Windows to be there for me. He is a person of utmost integrity who stands by his products and makes sure all issues are addressed promptly. This is very important to me. I have been building and remodeling homes for the last 20 years and having a reliable, competent company for Windows and doors is of critical! So many vendors do not stand behind their products and once you have a problem and they don't want to be responsible? Well, then you have REAL problems. Doc has helped me out even when it wasn't his responsibility because that's the kind of person he is: helpful, courteous, knowledgable, professional and full of integrity. And his products are of exceptional quality. I cannot recommend Benchmark Windows highly enough!

Hardware Concepts - hardware - Updated May 2026

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