I had a huge issue towing a heavy trailer when one of my torsion bars fell off. Unable to safely proceed to the dump I pulled into Pacific Grove Ace Hardware. I was greeted and assisted by Julio R...he accompanied me to the hardware section and quickly found my 1/2" wire rope clip. He further assisted me by repairing the broken torsion bar and even helped me install it to my trailer hitch. I am now safely on my way to Waste Management where I can now dump the contents of my trailer. Thanks Ace...Julio R...Trust Ace, it is indeed the read more

I'm honestly not sure why this stores rating is what it is...? I think this Ace is amazing. The staff is very attentive and knowledgeable. I used to work in Seaside and would dread having go to Home Depot. At Ace, I can ask nearly any employee where something is and they will tell my down to within a couple of feet. Good luck finding that at a large box store. Plus, their selection for a store its size, is pretty amazing. The specialty items they have are very impressive. I mean they have a whole aisle for just nuts, bolts, and fasteners. I also find it nice, but this isn't most stores fault they're just protecting their inventory, it's pleasant to not have to ask someone to open up cabinets to buy things because it's all under lock and key. I realize that I could probably get a lot of the things that Ace sells for less online or some place like Home Depot. I don't mind paying more when you get good service and can accomplish your project today to pay a bit more. I don't buy at Ace because I need to, it's because I want to, based on the way I'm treated and that means a lot to me. read more

I went in looking for a very unique piece to fix my bike, Luke spent a good amount of time looking through all of their inventory and although they didn't have the exact piece he then got creative and altered a different piece to help me find a solution. His extra efforts were greatly appreciated read more

Nice service because we wanted to have the keys battery replaced. They said they would try to help us, but the gentleman was very efficient. He did the job under two minutes. Reasonable replies, just the price of the battery. There is a parking lot in front of it, so there is no problem parking. The place is decently sized and relatively clean inside. Of course there is a smell of plastic items inside. There is a coffee shop across the street and a few businesses next to it. read more

Forest Hill Ace Hardware - Decent size place - Hardware Stores Near Me - Pacific Grove, California

I wonderful hardware store with more products than you would not expect. Everything for home and garden and extra items that you might need.

Great people. My dog is always happy to sniff the candy at the checkout. Open to 7:00, later than most stores around here.

Great selection of products. Great to find items that big box stores have discontinued and hard to find items unless you order online. Customer Service is great, especially on this day i went. Clerk Bea was attentive and walked me over to item I was seeking and had almost given up finding. Will go here first from now on and skip Big Box Competitors. Sometimes smaller is better!!!! Such was my experience!!! read more

good old hometown hardware store love this store. Staff knowledgeable great selection of gardening with great deals on soil.

Recently ordered a stainless steel BBQ and staff got it built and delivered faster than I expected. Kudos to Julio and Lorenzo for the fast delivery, Luke for a great build and to Blake & Joe for coordination on this particular order. Price was great too. Thanks Forest Hill Ace crew! read more

First time visitor searching cleaning supplies. The items seemed very overpriced. Did not buy but thought I'd try rather than Home Depot. They would not me use the restroom due to vandalism. Now, I am a clean cut looking 75 year old and pulled in with my new SUV. Employee outside as I was leaving said I should have asked him. I won't be back. Try the one downtown or Home Depot. There is at least one tall guy running the register who seems like an authoritarian moron. Too much trouble for them to let people use their restroom? No problem at Trader Joe's nearby. This ACE Hardware is a failure. read more

I ventured into this store with my grandson and found the employees to extremely knowledgeable and helpful. I was working on an air conditioner and had to build out a specific piece in order to make it work. Lorenzo spent over 30 minutes working with me and literally came up with the perfect solution. Incredible customer service and very creative, Lorenzo is your go-to person if you have a problem you can not resolve yourself. I highly recommend this store! read more

I ordered online for pick up and two items passed off to me were broken and damaged. It's really low really low. That is sneak and damage spray cans and dented spray cans into my order rather than give me quality products it really stinks. I spent hundreds of dollars at this particular as really petty and love them to pass this shit off on me like that. read more

Horrible customer service. Counter lady accused me of retaping a light bulb package. Further accused me of damaging the wire leg of the bulb. I was furious and insulted. Based on other reviews I would advise my friends to never use this dysfunctional hardware store. This person had to argue and be right and continuously debated me over a 5 dollar bulb. I wonder how many others have been rudely dismissed by this rude pugnacious child like person..... read more

The absolutely worst hardware store you'll ever encounter. While I know good help is difficult to find, they've definitely scraped the bottom of the barrel. The majority of the staff is unknowledgeable, high, or a combination thereof. The guy who appears to be a manager is a bit rough around the edges, insists on blaring terrible music at volumes not suitable for a business and doesn't seem as if he wants to be there. With a guy like that at the helm, you can be sure he's not instituting a customer-first environment for the people who willingly work there. Staff turnovers are frequent, and I can see why. I've experienced everything from avoidance by the staff, to the staff completely unaware as to what my needs were, to waiting 15 minutes for an order that I placed online that was supposedly ready for pick up. My latest experience was displaying my veterans ID card to the clerk, who asked me 'what am I supposed to do with that'. Upon my response that the store offers a 10% discount to veterans, he indicated 'I should charge you more'. I honestly thought the guy was joking, having never experienced my veteran status so disrespected. I thanked him as I left, and he said 'all right' in a snarky tone as if he were doing me a favor. That is definitely the last straw. I have been to the Ace Hardware in downtown Pacific Grove and it is, by far, a superior store with a staff that goes out of the way to ensure you leave satisfied. The exact opposite as to what you'll find at the Forest Hill Ace Hardware. Don't say I didn't warn you about how horrible the forest hill ace hardware is! read more

WATCH OUT! I've never had anything like this happen to me, and I suggest you avoid this particular location at all costs. On 9/10, I ordered a Fan that was showing as being In Stock online. I expected to receive an email telling me to pick it up the next day, but I received nothing. On 9/11, I left a Voice Mail after hours to call me when they opened in the morning because I was leaving town for a month and I wanted to pick up the fan before leaving mid-day on 9/12. No one called me back. On 9/12, After packing up the car, I called Forest Hill Ace Hardware and it rang and rang without anyone picking up. I waited a few minutes and tried again, this time someone picked it up and hung up without a word. I waited a few minutes and tried a third time. This time a female asked me to hold, which I did for 15-20 minutes before hanging up. I decided to make one last attempt, and when someone picked up, I asked for the Manager. I do not recall his name. I asked why no one was answering phone calls or calling me back, and why my order still wasn't ready, because the item was showing as being In Stock. He told me they were under-staffed. I explained that I was literally about to head out of town but I would like to pick up the fan on the way up the highway, and he reluctantly agreed to look for my fan. I told him clearly that if I could not pick up the fan in the next half hour, they would have to cancel the order and refund me since the website states they can only hold an item for up to 10 days. After holding on the line for a half hour, I gave up. Later in the week I was shocked to see an email dated 9/14 stating that my order was ready for pickup. It never occurred to me that the Manager would do anything other than cancel my Order so a Refund would be issued. When I logged into the Ace Hardware Website, it stated that the item had been picked up on 9/14! Either this was a very sloppy mistake, or more likely, it was out and out FRAUD. An employee must have decided that he or she could take my fan and let me pay for it. Well no dice! I've filed a Complaint with Customer Service, who will contact the owners of this Ace Store. I will follow up with the status once I know more. For whatever reason, the morale is clearly low at this store, and employees are unmotivated and frankly, rude. I understand there are stressors everyone is dealing with due to the Pandemic, but I did nothing to deserve this kind of poor treatment and I feel someone is trying to take advantage of the fact they knew I was going to be out of town and would not be picking up the item! read more

This is pretty much just a review of one specific employee. Brian is THE BEST. My mom and I came in for paint. He was extremely helpful, and as he was the only person working on the floor that morning, was very communicative as to how long we would have to wait as he ran around assisting other customers. He returned to us quickly and made us feel confident in the color we had selected by providing wet and dry samples of what he had mixed for us. Exceptional customer experience. He is a perfect example of the neighborly atmosphere Ace typically provides. read more

BUYER BEWARE!!!! ‍ This place has tiny little signs above some of the plumbing parts (specifically ballcocks) that advise of no return if opened. Of course in this tiny narrow aisled place, I missed it. Bought 2 of their reasonably priced ballcocks. Installed 1 and it failed so went back to upgrade both. Told no, read our sign. Changed mind to "forget this place". Got refund for unopened product and off to a larger store where they actually provide a warranty on the products you buy. This neighborhood store is more than willing to sell you substandard crap and then fall back on their micro sign policy to keep your money. I hope you make good use of the last $15 you will take from me. Remember Ace is the place with the helpful hardware man.......not anymore! read more

The staff are very knowledgeable and helpful - whether $100s on tools and supplies or $1.25 on a bolt. Great local store!!

I ordered online last night, curbside pickup this morning, especially helpful for those of us with limited mobility. Service with a smile. My new go-to hardware store. read more

Stayaway, I ordered a item online that I knew they had because I was at the store earlier that day and it was the last one so went online to make sure I got it, plus it was cheaper as price was set by corporate ACE and store jacks up there prices. I called to see when I could pick up left on hold, I hung up after 15 minutes. Waited to next day called again then was told that they would call me when I could pick it up.....I refreshed my order on line and it said it was canceled. Worst ACE store I have ever worked with. Not my first problem with them but my last as I will never go back. Buy from the ACE in town across from Grove Market they are good. read more

They are helpful with carrying large items to the car for you, but lately they charge more than the price on the shelf for the item. They will adjust the price if you say something, but it's happened a number of times and I'm getting tired of it. read more

The knowledgeable staff is always very helpful and friendly. They carry the basic items I need for my home and garden and craft projects. I love supporting local businesses and so I go to Ace Hardware on Forest before any other sources. They never disappoint. read more

Bryan is a great guy and an asset to this store. He helped my friend and I replace our key all while he was making sure the store was running smoothly after a customer spilled a bucket of paint. He's a great manager! read more

Sunday, 9/20/20 why is the blonde manager woman so rude? I really have to stop coming here! I like the location, but hate this stores policies. It seems everyone knows their odd return policies when you try to return something, but nothing is ever said when you are purchasing it! I'm a single woman so when there's a plumbing issue at home I always over purchase to correct the problem. In this case I bought a bunch of Ace brand liquid plumber and an auger just in case. Well thankfully I did not need the auger so I brought it back, never used. Sorry there's a sign by the price that says it can't be returned. Who reads tiny print detail on price signage? I've lost just as much money as I've spent here! Done! This is why big box stores like Home Depot are crushing small town Ace stores. Fools. Good luck to Blondie finding another job where she might actually have to act like she gives a rats ass! read more

Ask for tie downs lady looked at me like I was crazy. Pointed and said aisle two or three. Weren't there. Show me. Kid checking had nine people in line and showed zero urgency. read more

A friend of ours from out of town stopped here on his way in to visit us and picked up a housewarming gift from this Ace. It was a nice gesture, but we already had the tools he purchased. After our friend left town we took his gifts (and the original receipt from Ace that he gave to us) to this store to try and swap the gifts for some tools we didn't already own. They refused and said your friend needed to be there with his credit card if we wanted to return the items. What? He lives several hours a away. The staff were unhelpful and this is a puzzling policy (we had the sales receipt and all items we're untouched). Small locally owned businesses can't compete with the big chain stores or on-line stores for prices so they need to be lean on greater customer service and convenience. Not this Ace. As a local I'll go (and recommended others go) to Home Depot in Seaside or Ace Hardware in Carmel (different owners) instead of this store. read more

Went to get a pint of paint. Waited for about 25 minutes while the girl behind the paint counter was on a computer acting distracted. Told her I wanted black satin paint and primer in one for a table I was spraying. She told me to look in isle 3 which I knew was sandpaper etc. She acted like find it yourself and confused. I thought she was new. Then she changed it to aisle 4 . Then , when it was not there I asked her if she would wait on me next and she said yes. I went to a nearby aisle and came back to her filling a very large paint mixing order. Believe it or not I thought she was swamped and I waited patiently for another 25 minutes. She never said a word to me. Disgusted and left with my project on hold. read more

I was looking for a new BBQ. A very pleasant young man was asked to help me as he is the one who puts the BBQs together. Someone in management needs to teach him and the older gentleman who was brought in to help something about customer service. 1) If you really don't know what you are talking about, say so! (To his credit, the younger fellow turned me over to an older gentleman who thought he knew more. Not so.) 2) be sure the product you special order has everything the customer wants. (In this case, the E335 did NOT come with stainless steel grates, the SE335 does and that is what should have been ordered.) Be more careful to check the specs. To the older gentleman I say 1) The center knob on the panel of the Weber Genesis II E335 was not as he said, just another burner...no sir, it is specifically there to sear the protein....it is not just another burner. 2) You should never complain about the people with whom you work to a customer! To the young man, 1) When letting a customer know about delivery, you should volunteer to call (or have them called) to let the customer know when the item arrives...the customer should not be held responsible for calling you (perhaps multiple times if the item is delayed?)! 2) You should be aware of shipping charges. They are expensive at $40/mile, so are a consideration when making a purchase! To the store manager, your people may need more training in both what you are selling and how to sell it. VERY POOR CUSTOMER SERVICE! And reconsider your delivery charges for big ticket items! You'll be happy to know that while you are closer to me than PG Hardware (which is also an Ace), you won't see me again! You lost a long-time customer! read more

Tim and Renee, are the heart and sole of this store. If somethings not right, they make it right. Their on top of there employees and don't allow substandard performance from any of them. They both deserve a big fat raise! If it wasn't for them I really think a lot of the stores business would be going down the street. Keep up the great work! I love coming into your store and always feel welcome, even five minutes before closing, which I promise I'm trying hard not to do! My wife quite innocently put it best years back when she said, "Where else can you run into the hardware store for a quick, ten cent screw, and get great service". My dad and I laughed for hours over that one! Dale read more

Tim has provided the best customer service. He is always friendly and knowledgeable. His son follows in his footsteps. Without the pleasant help I always receive, I'd probably shop elsewhere. Thanks Tim!!! read more

Rude, Lazy and Incompetent employees. Avoid this place. Bought 4 address numbers for our house. They had a very limited selection. Returned them 2 days later (March 26th) because I found much better quality ones online. The packages were never opened. Got to the store an hour before their listed closing time. As I walked in the cashier hurried away from the cash register and walked into the office. He did not appear to be doing anything, just sitting still in a chair, not moving. After a minute or two I started clearing my throat, then started tapping on the counter. Finally, he came out. He was Caucasian, maybe in his 40's???, and I think his name tag said Alex or Alan, I'm not sure. He was in a foul mood and appeared to hate his job. I told him I wanted to return the items, he groaned. Then 2 customers came up behind me, and he said he he had to help them first because my return was "going to be awhile" Huh??? Why would a return of unopened items, with the bar code in perfect condition, take awhile??? When he got to me he hurriedly scanned all 4 items, and gave me a credit receipt. It took him about 15 seconds --- so much for his claim that it was going to "be awhile". Unlike modern stores this store requires an ink signature on the stores copy of the return receipt. But there was no pen. I asked for a pen and he pulled one out of his back pocket. Not exactly the most hygenic way to be doing things at the height of the Corona Virus. (I used a lot of hand sanitizer as soon as I got in my car). I did not have my reading glasses with me in the store. When I got got home they credit receipt appeared to be all screwed up, and it was unclear how much of a credit, if any he gave me. When the transaction posted to my credit card account two days later I discovered that instead of giving me a credit for 4 items, he charged me for 2 additional items. So he's either incompetent or he committed fraud. Will never be back here. read more

Store .. Forest Hill PG Store is in very poor condition, unorganized,no prices on products or shelving, boxes of inventory everywhere, aisles are crowded with boxed products, selection has deteriorated, When TIM was there, was run properly, organized and friendly staff. Now, the opposite. Rude cashier and clerks, no assistance and I could go on... but won't. Was a customer but now going downtown PG Ace. read more

I've never had a good experience in this ACE. Always prefer the ACE down the hill. The employees in the Forest Hill Hardware always seem like Zombies, about a pint low of blood, always bent out of shape or have a sad look. read more

I've always had a wonderful experience at this ACE locations. All the employees are incredibly informed, knowledgable and customer service savvy. I actually look forward running errand here, because I walk in with confidence and remain comfortable from the beginning to end. I always leave with what I went it for, and possibly even something I didn't know I needed. Honest business, professionally run with a Pacific Grove personal touch. Always enjoy being a customer here. read more

They have no expertise. Advise wrong items and then won't take their own return. I've gotten incorrect "expert" advice on more than one occasion and customer service to fix the error is nonexistent. read more

I needed 5 gallons of Kerosene and called all around town for it- everyone was out except Forest Hill Ace- score! They said they'd leave the 5 gal jug at the front. I drove all the way from seaside and got there only to find that it was in fact a 2.5 gallon jug. The salesman insisted it was a 5 gal jug until I said dude- read the bottom- 2.5 us gal. Ooops. I bought the jug, but I wouldn't have gone out of the way if the salesman actually knew what 5 gallons looked like. Better than the girl I called at a different store that actually didn't know what kerosene was. Won't be going back here. read more

This Ace was once a wonderful neighborhood store, with a friendly, knowledgeable staff. Now, there is a steady turnover of people that are rude and are not helpful. The last few times I went, I was given wrong information and products, and had a very hard time returning a product (that their staff recommended) that was not what I needed. Now I will only go there if I know exactly what I want and have no need to talk to anyone there. read more

Had 3 sets of keys made here. As always here. The clerk was nice, funny and very friendly and make the keys perfectly.

This Ace is in a convenient location especially without a Home Depot in sight. The staff is very friendly and helpful as well. However the store selection is very limited and the prices are very expensive. For the convenient hardware store, you would hope you could get a small tool for under $10. Last week I had 8 keys made and it cost me a little over $50! It is not very competitive with the big box stores in pricing. I will continue shopping here based on convenience when I only need a couple items and will drive to home depot for my big trips. read more

I must say that the staff I met were very nice and helpful as much as they could but seemed to be very limited by their owners/management. Unfortunately, I will never be back because of the way they handled a return that I wanted to make on an $8 tool. It did not fit on the project I was working on and I took it back to them within hours to ask for the smaller size. Because I had taken the tag off, they couldn't refund or even exchange. I have to warn all my friends now, which is a shame because big corporate giant hardware stores don't do this. When they change that policy, I would probably go back because I would prefer to support local businesses. read more