Yes the hotel is pretty cool within walking distance to restaurants, wine bars, coffee and…read moredelicious sandwiches. But disappointed with some of the communication read on. Front clerk failed to mention: When you arrive you may get mixed up seeing two black doors locked go around the corner on Main Street no sign to tell you that. Parking is free on 18th street very easy walk. WiFi is free no password needed. There is a gym on site. Choose "Main Street king" bed huge difference if you pick queen bed tiny room. $20 dollar difference worth it. Wine bar next door is great but you can purchase wine at the hotel cafe much cheaper. I kept going back to the wine bar next door really cool place and people. Try lovers deli for pizza or killer sandwiches walking distance. Great coffee and breakfast at hola cafe across from deli kinda. Enjoy

Third stay at El Capitan Hotel. Previous visits were great, this one was the weakest…read more Bathroom lotion was half empty and clearly used. Front desk felt less welcoming than before. I love this hotel for being dog-enthusiastic (treats and toys for pets), I had to ask if they stopped offering that heartwarming bonus. Also never received the food/beverage voucher that came with the Expedia booking. The bigger issue: my daughter needed an antacid. Nothing on hand--even most motels keep basic necessities available. Staff suggested I walk ~30 minutes in the dark to Walgreens. I'm a solo woman with my daughter. That's not acceptable. Rooms and design are still nice. Service and basic guest care slipped this time.

This is not a 5-star hotel, nor does it try to be. I give it 4 stars for convenience, not luxury…read more It feels like it's trying to be an affordable place to stay in Merced while still making the experience as comfortable and appealing as possible. The price is right, and during the week you'll probably see a lot of people staying here for work. The rooms are clean, and overall, everything feels like a fair match for the price. The one thing that has bothered me is the coffee machines in the rooms. The last two times I've stayed here, mine didn't work. The good news is that you can get a free refill at the Starbucks downstairs, so it's not a huge deal. There was also an incident involving someone being arrested during one of my stays, and I honestly had no idea it was even happening until afterward. The hotel handled it quietly and didn't let it disrupt everyone else's stay. Things happen... what matters is how they handle them. If you're staying here mainly for Marriott points, I'm not sure it's worth it unless you stay here regularly. I don't stay enough to get much value from the points. The gym is small but functional, and there's also an indoor pool. For a work trip, you really can't go wrong here. It's affordable, clean, convenient, and gets the job done.

Adding this review because this experience was extremely concerning and I don't feel like it's been…read moreresolved. I would like to know this if I were thinking of staying here. We stayed here in June and experienced harassing and intimidating behavior by staff. Management response was limited. I am listing the more egregious issues here. We had connecting rooms and no door stoppers, the rooms did not have key access to one another so when the door closed unexpectedly, we got locked out. It was early morning so the door latch was still on from night before. I was in the connecting room with my kids when the Maintenance man opened the door. He notified us by swinging the connecting room doors open twice without knocking. I was surprised because we hadn't gotten an ETA for resolution but super grateful and in a rush. I said thank you, thinking thatd be it. Turns out it wasn't. The maintenance man had to be pushed out of my door way because he had been told by the "manager" Priscilla that I was "pressuring them" when I called to ask for a time estimate for the service so I could get my kids morning medicine & other belongings or make other plans. The maintenance man stood in front of my door, looking at me intensely, and said "it's her ? She's the one pressuring us? We don't have to do this (unlock the door).." I said thank you several times before realizing what was happening then told him I didn't pay to argue as I was pushing the door he was blocking to get him out my room. Priscilla was in the hallway and asked if I had gotten corporates number then Scoffed when I said no. He didn't budge until I put my phone up. I wasn't sure if I was going to record or call 911. I notified management and corporate by email, informing them every detail and that there was also a sink not working since our arrival the previous night but I was uncomfortable getting it fixed without coordinating w management first. I was so uncomfortable, I didn't want anyone in my room, I was uncomfortable that they had access to my room (and personal information). Despite my request to coordinate the fix, They sent housekeeping without notice. While housekeeping was in the room, I also received a call from Priscilla who informed me not to email mgmt but only ask for support at the desk. I told her I didn't feel comfortable, and she proceeded to argue that she had been "realllyyy nice to me" then hang up abruptly after I told her this conversation was inappropriate. We didn't get a response from management until we had decided to check out a day early later that evening. And it confirmed our decision to do so. There was no reassurance that we'd be left alone, but an offer to a free dinner at the restaurant in the same lobby as where Priscilla worked. It was incredibly insulting and there was no way I trusted a meal from this place. Upon checkout we also found that communication to the later staff had been that we had refused service, implying we were being difficult, not that the staff was being inappropriate and unprofessional. Marriott is a hospitality company but this experience was so below the bar I am still shocked and uncomfortable. I wasn't looking to be wowed, just not end up entirely disturbed. They could have just *not*, but it seemed that they went out of this way to create this experience. While we received a refund and a case closure email citing the free meal, the experience was still not okay and I don't think it's been or will be resolved at this point. I'm still shaken weeks later. Can't imagine what could have happened if I were alone in this case, shorter or more timid. I wouldn't wish this experience on anyone.

Holiday Inn Express, Merced is our go to place when we visit our Son at UC Merced. I remember the…read morefirst year at his school brought a lot of uncertainty in an unfamiliar place. Unexpectedly, Maria was the first person to make us feel welcomed in Merced. She always greets us with a warm smile and makes sure that we have everything we need. Whenever we plan a trip to Merced, my wife says "book us a room at Maria's place". We look forward to staying with Maria two more years. We just might have to invite her to our Son's graduation. I think air fresheners are needed throughout the facility. It smells a bit dingy and dated in rooms and common areas. The facility appears clean, but the smell suggests it's not.

Disappointing experience…read more I had a disappointing experience with Rebecca. I called at 10:00 AM beforehand and was told that I could check in early between 12:00 and 1:00 PM. When I arrived, however, Rebecca was not helpful and spoke to me in a dismissive manner when I tried to get assistance. She called across the waiting area that she couldn't accommodate us and told us to call back at 3:00 PM, even though we had already waited for about two hours. We were already feeling overwhelmed because we were in town to drop off our child at UC Merced, so the interaction made an already stressful day more difficult. When we returned around 4:00 PM, Rebecca apologized, which I appreciated. The rooms were nice and clean, but there was a lot of noise at night. Overall, I hope management takes this feedback seriously and works to improve both communication and the guest experience.

WHY I WENT HERE: - business trip…read more THE LOOK (FROM THE OUTSIDE): - located on Parsons Ave in between Westfall Ave and Dinkey Creek Ave - located in between Holiday Inn Express & Suites Merced - Yosemite Natl Park Area by IHG and TownePlace Suites by Marriott Merced - a couple of times while leaving in the morning there were unhoused individuals nearby (adjacent to the parking lot and Parsons Ave) THE LOOK (FROM THE INSIDE): - you can tell it's been renovated recently, but for the duration of my week long stay it was very humid/stuffy inside the building (i.e. lobby, stairwells, hallways, and the room itself) - I had the A/C on but it felt like it never actually got to the temperature (70) I had set it to, despite the thermostat reading - room was what I needed it to be - enough space, clean enough, etc. CUSTOMER SERVICE: - I utilized the Digital Key to check in and check out - the fitness center is VERY small and the A/C unit in there was blasting each time I went in there; it was very stuffy as if it needs to be aired out or the unit may need to be cleaned

I stayed here for the night and i had a good sleep. It was comfy and clean. It was convenient. Come…read moreand stay at Hampton Inn, you will enjoy it.

I stayed here on the 4th of July. The room was very large, very clean, and overall quiet. It was…read morevery comfortable. Ample parking. The water pressure in the shower was great! The price, I thought, was great! The pool was closed - that was the only negative. The free breakfast in the morning has a lot of options. I just had coffee though and it was tasty. I was just passing through but it was a great stay. Thank you for the hospitality!

motel is convenient to CA-99. Location was great and pretty…read moresecure; good breakfast and coffee, friendly staff and customer service was excellent: reasonable prices. Pool was very clean and fresh; next to parking lot. Bedrooms were organized and clean: comfortable beds and Wi-Fi access worked well. certainly staying here again when I visit Merced.

I booked this hotel for my family as a middle ground area as we visited Yosemite and Sequoia…read morenational park! It was the perfect middle spot to be able to stay in one hotel during our weekend trip to be able to see both parks. For the most part the room was clean and comfortable but the shower pan in the bathroom was covered with a grey film as if it was stained from everyone else that had used this room before. We have toddlers and we put a towel down in the shower so they weren't standing directly on everyone else's foot filth when we showered them.

The rooms in this hotel are decent and spacious. Employees are very nice and helpful. Hot cooked…read morebreakfast is complimentary with your stay. The problem is location, location, location. It is RIGHT off the highway, dang near on the highway, and there is a homeless encampment right next to the property. (See pictures) The bedroom area of the suite we had was on the highway side which made it even worse. The sounds of the highway are hideously loud ALL DAY AND NIGHT. Tons of cars, huge trucks and trains. There was even a l-o-n-g train around 3AM. Also the walls are so thin you hear doors slamming and people walking and talking too. This is not a place to come if you want to sleep unless you are a super sound sleeper.

We reserved two rooms for our wedding guests and both sets of guests said they enjoyed their stay…read moreand felt welcome and very comfortable. They said the breakfast was lovely and Jackie accommodated their dietary needs. I found Jackie very pleasant to work with and I really appreciate that our guests were able to stay in the same place together.

A pleasant host, a lovely house, and lovely grounds. It's truly a B'n'B, so you get a delicious…read morebreakfast in the morning. It's a relaxing and leisurely place, and Jackie is an experienced host. There are rooms in the main house, a custom-built home on a large lot. There is also a private cottage in the garden. We called from the road, late, and Jackie graciously reserved a room in the main house (the cottage was not available, sadly) for our arrival. It was still early enough to have dinner, and Jackie's suggestions were the best. We woke up to a fine breakfast with eggs from Jackie's flock (not 5 or 6 hens, but dozens) and we walked the gardens and the chicken coop after breakfast. Best to stay a couple of days, or more, but you won't be disappointed by a brief overnight with breakfast.

Hubbs and I needed a safe, clean and affordable place to stay overnight while visiting family…read more Staff was very welcoming upon our 11PM check-in. Do not let the dated front office fool you! The rooms are newly remodeled with wood/laminate flooring, wood shutters and tile in the bathroom. Our small room was very clean and the bed, a pillow top mattress, was very comfortable. The bathroom sink is located outside of the bathroom in a nook and the bathroom itself was very clean! However, the bath towels were on the thin side and a tad small. The included breakfast (served from 6AM - 9AM) had very little to choose from, but I suppose that is to be expected for the price paid. There was cereal, danishes, donuts, etc. Do note, this location is next to the highway. The noise was not an issue for me, but it might be for light sleepers. Thank you, America's Best Inn & Suites! We will recommend and stay again.

We were around the area mountains and arrived to Merced around 8 pm…read more Looked for a place to sleep that won't hurt our budget too much. Got to this place, near the highway so it fit us great, not expensive and the rooms are beautiful and clean. Also, the woman in the front desk was very nice.

This place was remodeled a few years back so it's still fairly decent. It's not in the best of…read moreneighborhood, but if you're just staying for a night or two, it's a good option. Rooms are advertised with mini fridges but there are only a few that actually have a fridge.

Terrible hotel, bedsheets had hairs. Many homeless outside. Reserve a second room because of the…read moresmall rooms. And they didnt gave me the room or a refund. Staff were ok. but couldnt resolve my refund or give me a room i had a reservation and payed for.

The room was absolutely minimal. A small sink with no counter space in the bathroom. There were…read morecockroaches in my room. They advertise a "buffet" breakfast which was actually a continental one. A sign posted in the breakfast area stated, "No hot food, sorry for the inconvenience." The front desk person was a bit icy upon arrival. I wanted to speak to someone at checkout. No personnel at the front desk. Needless to say, I will not be staying at another "Choice" property. I'll chose one elsewhere. Wish I could give it a minus stars rating!

Priceline pretty much scams with the express deals . Even with the discount added to the express…read moredeals it's still almost always cheaper to book it yourself without Express . Also if it says four star you could possibly get a 3-star the customer service says it's based on some BS . When booking Express it'll give you three options one being cheapest room one being mid cheap and one being the most expensive every time I booked it it always gives me that cheapest room so don't fall for the three options