I have dealt with Shaw for many years. I had always been more than pleased with their service but…read morebought a PVR from them that was less than stellar. When I came back to them after 3 years, they told me that they recognized that the product I purchased wasn't very good but there had been a time when Motorola wouldn't sell to them. What does that say? So they assured me that purchasing the latest machine would solve all my problems and I would once again be happy. WRONG, the new machine came with a newly released Shaw's own digital guide. I've had this PVR for over 3 years and although it is finally better, it still has issues. When using their discussion group to address these issues, Shaw moved the thread and said that from that point on, all the problems had been resolved. This was a blatant lie, as nearly all the previous issues remained. I live in a townhouse complex and frequently only get 10% of the internet speed that I am paying for, and often dropping out completely. I've had techs out numerous times. None able to resolve the issue and some just making up ridiculous answers to the problem, saying that it's the outdated underground cable in the complex that the complex won't pay to replace. When calling their office, they tested my line and stated that the unit next to mine doesn't have the problem, just mine and I'm an end unit. I am fed up and have been for a couple years but wonder if the other companies are actually any better. I will be given the option to find out, as Telus is installing fiber optics into our units at no cost. They're hoping to get more business from their investment and I can guarantee that this will be the result. Contacting Shaw over the past couple of years, I am given the distinct feeling that they just don't care about their long-term customers, yet along any others. Many have threatened to leave and they do nothing nor offer anything, other than upgrading services at 100% customer's expense, which seems to always be the case.

This is the best company I have had the pleasure to be part of. The installers are the best in…read moreCanada and the Office Staff are so helpful. No Contracts, No Problem.

Within a week of getting the box and subscription I started getting a HTTP 458 error. Kam would…read moretake days to respond with no resolution. Evenutally, Kam (778-512-6864) stopped responding to text messages and phone calls. After two months I received HTTP 530 error code 7-500 and their server is offline. Kam is a con man. Do not make the same mistake I did.

Bought a few years from them because the service worked fine in the beginning, after 2 more months…read morethey shut it down and said that the service would not work anymore and that they could give me a month back.. Really shitty..