This is my 2nd review for the same phone issues. The staff didn't advise me that the security updates were no longer available for the pixel 4xl I had picked up there. I found this out on my own when my MasterCard was compromised. Plus every app that I downloaded to this phone would crash. ​I talked to Google and t​hey took a lot of time to help me and they informed me that the security updates were no longer available for my pixel as of October 2022! ​So ​I reset my phone and downloaded a free security app. My phone is now​ working after not working for 2 weeks. I feel the staff at this location are under trained and misinformed. It's not their fault. it's the fault of their manager. I'm a very unhappy customer and will never recommend this business. And I feel bad for the staff who handle their customers, because they are obviously ooorly trained and not familiar with working and talking to the public. read more

If I could give less than 1 star I would. I went to this business as my insurance Asurion used them as their repair site and they were my closest option. The staff were incompetent and uneducated on the phone when I originally spoke to them about bringing the phone in for repairs but it was about to get so much worse. After 2 hours of leaving my phone with them I went back to pick it up to be SHOWN (keep that in mind) and told that the repairs were done but they could no release my phone to me as their systems were down and they couldn't "complete testing" and I would have to return tomorrow to pick up my phone. The next day I received a call telling my again, my phone WAS fixed but they could not release my phone to me as there was an issue with my insurance and I had to call them. 1.5 hours after being on the phone with the insurance company it was clear that Mobil Klinik had fraudulently tried to make claims against my insurance for repairs that were not needed on my device, they also had CANCELED my originally claim and tried to file their own. The insurance company was refusing to pay the store as they had violated the terms of their agreement and that was why they were refusing to give my phone back. This is ILLEGAL! After many talks back and forth the insurance company spoke with the store who claimed "they had never actually performed the repairs, therefore their claims were not fraudulent and I could come pick up my phone." WOW if you remember back, I PHYSICALLY held my phone in my hands the night before with the repairs having been completed, I informed the insurance company of this and that in fact this BUSINESS had LIED AGAIN and was still being fradulent!!! I got a phone call from the store who said i could now come pick up my phone but "wanted to know if I wanted to pay for them to fix my phone". I told them I wouldn't not be giving them a dime and I was coming to pick up my phone in 20 minutes and would be taking it in whatever condition it was currently in. the lady became frantic saying she needed to know if I was going to pay for the repairs to which I told her I knew they had lied to my insurance company and already fixed my phone and that I would NOT be paying for anything. At which point this not so lovely human being HUNG UP ON ME. I never in my life have dealt with a business who is so shady, lies, cheats, steals has the worst customer service and holds people personal property hostage. When I picked up my phone these horrible people had put my BROKEN back glass back onto my phone in MUCH worse shape then when I dropped it off, and tried to claim they had never done anything. I cannot believe that after being caught in SO MANY lies that this business did not once even apologize or even offer to fix my phone for free. they are a sleazy, dishonest organization and I plan to ensure that no insurance company ever sends another client to them to be treated as I was. SHAME ON YOU, all the staff at this store as I spoke to many of you. You were rude, and disrespectful, you are a scam organization and I will ensure everyone around me knows. I read more

we received the best customer service from Agha yesterday.. he was patient, extremely knowledgeable and made the process of buying 2 phones very easy. he answered all of our questions without hesitation. we would recommend him to anyone looking for a new phone or a phone repair. and will definitely be back to see him again for all our phone and accessory needs. R read more

Pickering loaction Customer service representative was very professional and knowledgeable about the product I was interested. Price was good as well read more

They tried to scam me . I broke screen on my I phone but had been paying for insurance since new so contacted insurance and they told me to take it Mobile Klinik for repair at no cost to me. So I drive down there the guy takes my phone and tells me the insurance company put a hold on the repair. I was told to phone insurance company but after an hour of waiting on phone could not get through. So left phone there and got a hold of them next day . They told me they put a hold on repair because the guy at Mobile Klinik told them I needed a new camera and a battery so I would have to pay a deductible. I went and picked up my phone and there was nothing wrong with camera or battery. So this jerk was just trying to scam me and the insurance company. So beware their lying cheats scam artists . The whole time he was blaming the insurance company but he wasted several hours of my time and travel time read more

Amazing employee's, stayed later to help us fix a phone when they could have easily sent us away with no fix. Will heavly reccomend this place to anyone i know who needs phone repair. read more