Before my parents always hang HK antenna for TV. After put the Chinese TV box, every night can watch TVB drama + news same as HK. Pretty handy, they are very happy for that. read more

Beware of iTalkBB's deceptive practices! Our experience with them has been totally a nightmare. We initially signed up for a phone line with iTalkBB, and they gave us an unexpected TV set top box. Although we insisted that we don't need it at all, they claimed the TV set top box was a "discounted offer" to our phone line. We were also informed that if we can return the set top box within 30days, it would be 100% free of charge - no mention of any other cancellation policy. Following their instructions, we returned the set top box within two weeks, only to be met with a barrage of excuses when we brought the TV set top box back. They first said we have to confirm the cancellation with a back end team, so I called their customer service line and I was told I need to wait for a confirmation call - so I won't be able to return it that day. Later on, the front desk lady claimed the box was somehow bound to our phone line and is unable to be cancelled, despite their initial promise of a no-cost return within the specified timeframe. When we challenged their false advertising and wanted a resolution, the front desk lady suddenly started to use vulgar language and was very disrespectful. So lack of professionalism. WHAT A SCAM! This iTalkBB Crystal Mall branch operates with complete disgrace for honesty. SAVE YOURSELF THE HEADACHE AND AVOID DOING BUSINESS WITH THEM AT ALL COSTS!!! read more

Apparently they swindled my 75 year old mom "sign up" who does not have Wifi at home. She did receive some hardware in the mail. I called to cancel said we were outside the window of cancellation so need to pay $109. As well I questioned how did she sign up. They said she gave Email address (she doesn't have one) to send invoices to. Who are they sending emails up to with my mom's personal information? What BS company does this to an elderly person? I am ready with the hardware. I called back 2X. I select English. Goes to reps who do not speak English. Left them my # twice to have some one who speaks English. It's been over 1 hour, not 15 mins as promised in broken English. read more

The Worst Customer Service EVER I wanted to cancel my ItalkBB T.V. program so I decided to call their phone number. After minutes of waiting, I finally got to talk to someone from their customer service. She told me to wait on the line, so I followed the given instructions. And someone else picked up. I told him my situation and he said they were too busy at the moment. I understand that some companies are busy, so I told him I would call back in 30 minutes. This process repeatedly happened three times. I'm done with this company's customer service. I don't have all the time in the world to wait. I know how they can be busy, but I also know they just don't want to talk to someone who is going to cancel their program. I'm frustrated and disappointed this company, and I guess the only option I have is to cancel my credit card. Personally, I think this kind of behaviour is dishonesty and not respecting consumers. I DO NOT recommend them and am considering cancelling all my programs from them. Hope this review helps you make better decisions. read more

Bad bad bad! Keep charging us and we can't cancel. They won't take back the box and my dad has ordered this (early dementia) and they keep taking money from his bank account. Claimed we are using the service but yet I have the box at my home (not my dads) unplugged!!! read more

it is terrible experience with Italk BB. when I booked telephone service with Italk BB , they advised me that I can get Free TV service. But when I received equipment , they Charged me a lot of extra cost ( over $82.14CAD)for TV service which was not advised at beginning. when I called them to check detail and want to cancel it . I was advised I have to pay more extra and cannot refund what I already paid service cost. they persuaded me to keep the service because they advised the TV service Fee is one time only . However second year, I was charged service fee again even I did not use their TV service for previous year as Italk BB TV program is terrible . when I decided to cancel both telephone/ TV service no matter what they said. I got advised I have to pay over $100 penalty and will not refund what they charged service fee for second year . After many frustrated conversation , I decided to send back their equipment anyway to end this story . I sent both telephone / TV equipment at same package. Italk BB confirmed received telephone equipment , but they did not follow up TV program equipment properly and continue charge me TV service fee . Each time , when I call back to Italk BB for cancellation , the people who answer the phone gave a lot of trouble . it is nightmare experience. do not use Italk BB . 1360/5000 这对Italk BB来说是一次糟糕的经历。当我用Italk BB预订电话服务时，他们告诉我我可以获得免费电视服务。但是当我收到设备时，他们向我收取了很多额外的费用（超过82.14加元）用于电视服务，这在开始时并没有被告知。当我打电话给他们检查细节并想要取消它时。我被告知我必须支付更多额外费用，不能退还我已支付的服务费用。他们说服我保留这项服务，因为他们建议电视服务费用只有一次。然而第二年，即使我没有使用他们的电视服务，因为Italk BB电视节目很糟糕，我再次收取服务费。当我决定取消电话/电视服务时，无论他们说什么。我被告知我必须支付超过100美元的罚款，并且不会退还他们第二年收取的服务费。 经过许多沮丧的谈话后，我决定将他们的设备送回去结束这个故事。我在同一个包装上发送了两部电话/电视设备。 Italk BB确认已收到电话设备，但他们没有正确跟进电视节目设备并继续向我收取电视服务费。 每当我打电话回Italk BB取消时，接听电话的人会给予很多麻烦。这是噩梦般的体验。 不要使用Italk BB。 read more

Don't signup with iTalkBB! It is a scam to give a few dollars promo and have you signup for 1.5 years and more. I have a 18months contract with iTalkBB just to save a few dollars in the first 2 or 3 months. And now I want to switch back to landline because of the poor voice quality I'm having. I have already finished 12 months of the contract so I expect that the maximum I have to pay would be the remaining 6 months balance which is about $70 plus. Their tech support told me I have to pay over $300 penalty to terminate early!!! If this is not a scam, I don't know what it is. If you don't absolutely need Chinese TV channels (which I don't have), there is no point to use iTalkBB. You will pay much less with ooma basic plan with higher voice quality. Their premium plan is $9.99 which is about the same price as iTalkBB but with much better features and quality. Otherwise, go with some internet home phones of your mobile providers such as Fido, Rogers. You will have better service and less trouble. read more

never ever sign up with this company. after your contract is up, they gave you a very very hard time to discontinue the service. If you transfer your number to another company, they blocked your number from receiving phones from any of their customer. They even continue to bill your credit card for the service that has been discontinued. I have never ever in my entire life ever encountered this company. I wonder if anyone has the same experience as me? read more