Some tech tried to sell me calipers I didn't need, went and got a second opinion on it and i was…read moreright. I did need break pads and new rotors but id never in my life pay for something I don't need. Went and got breaks and rotors done for 120 someplace else, thought I'd try it but big corp is always trying to sell you sum bs you don't need

From the moment I walked in, the experience was downhill. The front desk clerk couldn't even be…read morebothered to greet me, let alone confirm my appointment. Instead, she sat there silently clicking around while I stood wondering if she even knew why I was there. Since she offered no information, I started digging through my email to find my confirmation. Only after I handed it to her did she finally speak--just to say she "already had it" and was "updating the order." That's the kind of communication you apparently have to drag out of them. My appointment was for 10:00 a.m., but I dropped my Jeep off at 9:30 a.m. to give them a head start. The job? An oil change, tire balance, tire rotation, and a quick alignment check. About an hour, tops. I went next door to the gym to kill time. When I came back at 11:10 a.m., my Jeep was still sitting in a bay with nobody touching it--three cars total in the shop, mine included, and an empty alignment bay just collecting dust. We waited another 20 minutes in the sauna they call a lobby before asking for an update. We were told "30 more minutes" and to expect a call or text when it was ready. Noon rolls around--nothing. I finally called, only to be told it had been done for 20 minutes. Their excuse? "Our phones aren't working." Funny, since I was literally talking to them on that same phone. This shop wasn't busy. There was no crisis. Just laziness, bad communication, and a front desk attitude that could sour milk. The Buck Owens Blvd location actually knows how to treat customers--friendly, efficient, and professional. This place could learn a thing or two. The only thing they got right was the price, but even that can't make up for the complete lack of respect for the customer's time.

I called in with an obvious out-of-state number to get some advice and they took the time out of…read moretheir day to be forthcoming and honest about what I was doing. I got exactly what I was looking for at no cost and very quickly. Thank you guys. If I ever have the ability to or if someone I know needs help I'll send them your way.

This is a very good tire and rim shop, they are not like any big name companies, their services are…read morequick and efficient the customer service is outstanding and excellent, their prices are excellent on tires they will not try to take advantage of your hard earned money I highly recommend and suggest this tire store you will not be disappointed in the value and service you receive.

They were very kind, respectful, and eager to help with my needs. i just needed my tire to be…read morerepaired and for my situation they did it quick and easy. Definitely recommend if you're in the area and need a repair. Thanks again!!

Thank you Country Tire & Wheel. My wife went to another tire shop to get a free break inspection…read moreand was very distressed about the cost of the estimated work that needed to be done on the breaks as well as new tires. I told her to go on Yelp and look at reviews and she would clearly see why I always choose Country Tire & Wheel. She called them up to set up an appointment as they are busy. They got her in and quoted her $1K less than the previous tire shop that has a lower Yelp rating. Although she went to a different Country Wheel & Tire than I use that's located a bit further away she experienced the same great service. Todd was the rep she dealt with so I'd like to personally thank him for not taking advantage of a customer in need and providing a very satisfactory service.

These five stars are for AUSTIN…read more A very efficient, effective and easy to deal with. Thank you.American tire depot for hiring people like austin

I had nail on my tire, fixed for free, excellent service, thanks to you Rick and your co worker…read more Best experience ever.

We needed a leaking tire fixed. Fast, efficient service. The employees are courteous, friendly and…read moreprofessional. This is the only place we go for all of our tire needs. Very reasonably priced and repairs are FREE and done well.

Getting ready for a four hour trip out to La Quinta…read more Stopped by America's tire to have the air pressure checked, on all the tires. One was a little low according to the dashboard. Tony greeted me and said let's get after it. I just told him the one tire and he said no let's check them all. He looked up the factory specs checked all the tires Very efficient Tony did a super job. Glad I stopped in America's tires, it's where I buy my Toyota Tacoma tires. They're always friendly, always professional and always a good price. Tony show me how to reset the dashboard as well thanks America's tire.

Jacob, Omar, and the team at Big O Tires have earned a solid 5 stars for honesty, professionalism,…read moreand outstanding customer service. Their thorough work and integrity are exactly why this location has become the trusted go‑to for my vehicles. - Came in for a new set of tires and they walked me through options, pricing, and what made the most sense for my car instead of trying to upsell anything unnecessary. - While installing the tires, I asked them to check my struts and they actually took the time to explain their condition in plain language, which was a huge relief after getting a very different story from another shop , A different shop had told me my struts were "blown" and needed to be replaced immediately, but Jacob had them inspected them, told me they still looked good, and suggested we recheck them at my next visit before spending money I didn't need to spend. - He even gave me a rough estimate of what the strut replacement would cost down the road so I could plan ahead, which showed real transparency instead of scare‑tactics. - Omar and Jacob run a professional, organized shop where the crew is respectful, efficient, and communicates clearly about timing and what's being done to the vehicle. - Every time I've brought in one of my cars, the experience has been consistent: friendly check‑in, realistic wait times, and clear updates so there are no surprises. - On this visit after I left the dealership, i discovered there was a paperwork error where I was overcharged because I changed my mind on a tire before installation, and the team could have easily brushed it off. - Instead, as soon as I brought it up, they double‑checked the invoice, admitted the mistake, and quickly issued a refund for the overcharge with zero attitude, which says a lot about their integrity - Because of experiences like this-- and the fact that I sent a few friends and family over there to have Jacob, and the crew check out their vehicle to let them know the honest truth about what was wrong and Jacob always helped them out with minimum charging, different from with another shop, had told them. So.. honest inspections, fair pricing, quick corrections when something goes wrong, and consistently respectful treatment from Jacob, Omar, and their crew--I now bring all of my vehicles exclusively to this Big O Tires location for maintenance. - In the automotive field it can be hard to know who to trust, this shop has repeatedly proven they value long‑term relationships over quick money, and that's why they absolutely deserve a 5‑star review.

Bought windshield wipers in Seattle Wa, one of the wipers broke while on a road trip. Went to this…read morelocation to get a replacement and told that I'd need to purchase a new one since they're unable to search Washington state history. Did not keep the receipt as I had an account set up back in Washington.

They tried to charge me $120 for service that got charged $50 down the street. I don't particularly…read morelike being over charged.

Went there 2 months ago got 4 brand new tires .today I got a blow out on the freeway when to put…read morethe spare on and the tire that was blown only had 4 out of the 5 lug nut on it , later i went to pacific tire to complain an they said they couldn't do anything bc it wasn't a manufacturer problem wit the tire but they didn't say anything about not putting all my lug nuts in. Couldn't do there job right the first time so I had to go to a different tire location to get a new tire . If you go recommend to check there work

They always will give the best prices As they work Hard to give you the Best Prices…read more As they Work Just As Hard to give you the best care that no other Tire Care Center will give You As with All your Car Needs Weather It's Brakes and Your Oil changes They are the Best ones to see for all car care needs. , " Hands Down the Best

Good desk personnel and knowledgeable shop personnel are knowledgeable about their tasks they…read moreperform. Very happy with the job they perform