Awesome owner! I've known before the owner started this…read morecompany. Awesome person. Gave me good recommendations.

Be careful, they tried to bill me for months for services that they never rendered. I hired a new…read morecompany because I felt like they were billing for services that they were rendering. I removed the key from the lock box, removing access. All gates were locked tight, 60 days had passed, and they had not been paid yet; they were unable to get to the pool. REALLY. If you are using them, you may want to have a camera near the pool equipment to make sure they really are coming when they bill you. Unfortunate for sure, I hope my experience is isolated.

Been using Pool Chlor, La Mirada location, for over 20 years. No complaints with their services. If…read moreyou have a concern they solve it. The service guys are always pleasant efficient. I've cleaned my own filter for years but it got to the point where I needed help doing it. So I had a guy that vacuums my pool for me do it. Mistake. . Water and diatomaceous earth all over the pool room floor and near the skimmer Basket when he was finished. I guess I should have supervised him. My mistake. So my point is, I called the pool Chlor office and scheduled to have my filter cleaned. Mark comes out and Does the work. No mess, no leaks, no problem. Very good job. The pool room is cleaner now compared to when he got here. Excellent work. Wayne Willison Arcadia

This pool maintenance company is mediocre at best. I had them for three years, and my pool actually…read moregot worse after they took over. All they seem to do is throw chemicals in the pool without properly testing the water. When you ask them for the actual water readings, they can't provide them. Over time, poor water chemistry can cause serious damage to your pool and equipment, and that's exactly what I was concerned about. On top of that, they kept increasing their prices while doing the bare minimum, if anything at all. As for the owner, Mike is definitely a great salesman. He talks a lot and comes across like he knows everything, but don't let the sales pitch fool you. Based on my experience, the actual service doesn't live up to the talk. After three years, I decided it was time to terminate their service. Pool maintenance and water chemistry are not rocket science. Be informed so you can recognize whether a company is providing the service you're paying for.

Excellent service!!! Very complete. Steven keeps me informed on my pool status! He knows exactly…read morewhat needs to be done.

Steve began to service our remodeled pool two years ago. We were very satisfied with the start up…read moreservice and the continued excellant maintenance of our pool! Steve is very knowledgeable, reliable, a great communicator, advisor, and has a great sense of humor. Thank you Steve and White Diamond Pool Service!

Hired this company August of 2023…read more At first, they were servicing my pool weekly as promised but as months go by, the pool would always have residue (looks like black dirt) at the bottom of the pool. I didn't say anything for months because i thought it might've been the sprinklers in my yard spraying the pool (not the case at all). They were just not cleaning it well. In the winter, i tried using the heater for my spa but it didn't work. I reached out to Isaiah to see if he would be able to resolve this. He still did not resolve this, but instead switched out the timer and said i need to pay more for the controller. He suggested that since it's now summer, i should switch out the new filter and pump instead because it's not working well for my pool. My pump and filter was working fine until he didn't service my pool for weeks when trying to fix the spa heater. My pool turned dark green with so much algae. It just needed effort to clean and shock the pool to get back to normal, but he used this opportunity to get me to change the pump and filter because it "wasnt filtering" my pool properly. After spending thousands on all the things he suggested i change out (spa heater still not fixed), i paid him for month of May to service my pool. he took the money and only came to service the pool ONCE. Also have to mention that i paid him thousands to switch out the pump and filter so i had expected him to clean up after his mess, but he did not. He took out all the stuff, replaced them, then left it my back yard so i have to figure out what to do with the large old filter and the pump. Very unreliable and stressful dealing with my pool since i hired this company. I have hired a new pool company and my pool is now pristine. I don't have to go home every week wondering if the pool has been cleaned.

Sparkling! My pool has never looked better. So happy we found a great and reliable pool service!read more

I gave Mr. Carlos Pools & Construction 5 stars. My backyard retreat new pool build overall…read moreexperience was challenging but it was well worth the time, money and effort. The end result is better than Spectacular! This was by far the biggest backyard project makeover adding a new pool build, concrete and patio construction I've experienced. I waited 28 years to do this and I finally did it! It was a lifetime dream of mine to build a pool and redo all the concrete in my backyard. Soon, I will be retired and my grown children and grandkids are going to have a blast for years to come! I'm a perfect example that dreams do come true and it's never too late! I was fortunate to meet Bob Costello with Carlos Pools, the pool company was recommended to me by a friend. Carlos Pools was my 1st estimate and they were my #1 choice. Bob initially gave me the confidence and reassurance that Carlos Pools would not let me down and he was right. Out of (9) pool companies I interviewed , Bob was the only one who stayed within my budget and really listened to my needs and wants. Although, I had lots of guidance and help from all the Carlos Pools professional team members who assisted every step of the way. Thank you so much , Rick, Lilly, JJ, Joshua for going the extra mile. The Employees are top notch, skilled, professionals and very well trained and knowledgeable in their line of business.. Rick was assigned to me as my Project Manager and he was the BEST! Rick was prompt returning all my calls with all the answers to my day to day questions through the process. The CP Team can also assist with highly skilled professionals highly recommended experts in concrete, lighting, landscaping, patios and pool service companies, as well. If you want GREAT top notch concrete quality work, see Rodolfo Gonzalez, (Rudy), it was an honor doing business with him I also highly recommend Ruben.mrpoolman@yahoo.com for a full equipment orientation step by step demonstration. Ruben also suggested I video tape how each piece of equipment works and this was very helpful indeed! Ruben explains the care and maintenance process and how important this is for the longevity of the pool life. Ruben is very patient and he explains everything in detail. Thank you so much Ruben for giving me the confidence to learn the pool equipment. I also hired Ruben to do my monthly pool service and maintenance and he's always available to answer any questions or concerns I may have. Thank you Mr Carlos Pools Team and Ruben Gonzalez/Orientation and pool service for all your help but most of all for making my dream a reality!

No response to phone calls or text messages. No answer when you call the office. Mediocre service…read more(or lack of service) with weekly pool cleaning on a frequent basis. No response to problems occurring with pool equipment. This was once a great company, but has become very disappointing and frustrating to deal with!!

These guys are the best. I am a luxury realtor and i have been through so many pool companies, but…read morethese guys are now my go-to! Communicative, punctual, thorough and technologically advanced regarding invoicing and payments. Excellent service with a smile! I highly recommend!!

I would give zero stars if I could. I have had American Pool Pro for years, when a guy named Micah…read morewas running it back in 2017. He did an excellent job running this business. Fast forward to Graham taking over a couple years ago. Pool service went down hill. Had a pool guy named William who at least kept the pool clean. He left and I had multiple turnovers of people. Seems every couple weeks a new guy. Pool does not seem clean. Weeks go by and tiles are not even brushed. I'm home and watch the pool guy. Always had my pool cleaned every Thursday for YEARS. Now, Graham says it can't be done and they have to come on Mondays. He is rude and somewhat aggressive on the phone, if he even bothers to call you back. After a week he might respond. Anyways, the last day I had service the pool guy told me that the more expensive jobs in Toluca Lake were being done on Thursday. Guess the BIG pools in Toluca Lake paid more than my measly $125 a month. Maybe he wanted me to quit, thus he moved me to Monday. ZERO loyalty to long long term customers. I sent Graham a message terminating service and he didn't even bother to respond. I have his emails where he would repond a week later if at all. I'm sure he might bash my review and deny any of this with his rhetoric. I could care less. This is exactly how I saw it and what transpired. Pool companies are a dime a dozen. At first, Graham talks a good game. Read the negative reviews for this company. I'm extremely happy with the new pool service I found. A few friends referred me. Got my Thursdays back for 10 bucks more. Win win. OH, and when the new service came, the first day, he opened up my filters and they were filthy, black and was broken in spots, and had multiple patch work done. I saw them and took pictures of them. This old company was supposed to clean and maintain my filters, which I paid extra for. Guess that wasn't done properly. No wonder pool looked so crappy and green the last few months. I had to purchase 4 new filter panels. Pool is beautiful now. Same guy comes and is great. Beware and stay clear of this company.

Paid for one month of service & did not show up. Lied about coming for weekly service. Pool was…read moreleft green, weekly cleanings were not done as promised, & communication was poor. Photos and messages document everything. Do not recommend. Ct pool care and repair - Christopher Traylor

My pool was completely green and CT Pool Care came in and cleaned it completely. Their price was…read moreamazing and they got the work done in good time. I highly recommend them to anyone with pool issues or anyone who needs their pool taken care of.

I had my pool drained in Altadena by Elite Pool Professional, and the results were incredible…read more Robert handled everything with expert precision--his communication throughout the process was top-notch. He kept me updated every step of the way and explained everything clearly. Since the drain, he's been maintaining my pool for the past few months, and I've never seen it look this good. The water stays crystal clear, perfectly balanced, and hassle-free. You can tell he takes pride in his work. If you're in Altadena or nearby and need a real pro, Robert is the guy to call. Five stars all the way!

great services affordable prices, owner is super nice and always knows what to do. Never missed a…read morescheduled appointment