I was frustrated with my prior pool company for the unreliability if service and I never knew what was going on. When I found Pac Coast Pool Service, I was surprised by how fast the response time was, everything through text messages, and they came in on time to assess the pool. Then they explained it to me in details and what to be expected. The weekly maintenance is also awesome. I get email report every week about my pool and if I have question, I get a fast reply. Thanks Angel, Genovieve and Pac Coast Pool family! read more

Pacific Coast Pool Service - Weekly report - Pool Cleaners Near Me

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Very expensive. As a new home/pool owner I panicked when I saw my pool starting to turn green. This company charges $100 for a pool evaluation that would be applied to de-greening your pool. After testing my water and opening my filter I was quoted $600 (mind you my pool wasn't even dark green, see photo). I was also told that my backwash system needed repair. I wasn't willing to pay that much and lost out on $100 because I didn't hire them to de-green my pool. However, I did want them to fix my backwash system, but was told they were "too busy" for that job. They ignored me when I told them I was willing to wait for an opening in their schedule. Although professional, they're clearly only interested in taking on high paying jobs. read more

Pacific Coast Pool Service - Quoted $600 to de-green my pool - Pool Cleaners Near Me

If you're located in the La Puente/ Hacienda Heights area and your pool needs servicing and/or maintenance, CALL Pacific Coast Pool Service!! They are fast, they are knowledgeable, and they mean business!! I had a terrible pool and it needed draining. Needless to say, I drained it myself and had no idea what to do next. Luckily for me, Pacific Coast Pool Service was able to service my pool the very next day! These guys did an amazing job!! 10/10 They acid washed and chlorine rinsed my pool along with performed diagnostics on my pump, filter, and pool lines. Their service was perfect. Not only are they doing a great job they are also recommending products that are in budget range and explaining the differences between the products and the products that may be more expensive. They are very easy to talk to and are great at recommending the next step for your pool or spa. They will teach you how to prevent the same mistakes that you made previously with your pool or spa. They are professionally certified and they know all the good techniques to managing your water, your pumps and filters. From green to clean! I'll be recommending Pacific Coast Pool Service to my family and friends! Thank you guys! read more

Angel and his family are AWESOME. I have been using them for about 2 to 3 yearand I have all but great things to say about them. 1) Honest 2) Prompt 3) Fair 4) Precise. My pool and spa have not looked this good since it was new. From repairs to servicing, I trust them. read more

Pacific Coast Pool Service - 8 year old pool but Clean as a whistle! - Pool Cleaners Near Me

I had this pool service since April 2019 and Angel and Genoveva were a pleasant couple to deal with, when it came to the service. However, as a paying customer, I feel I deserve to receive the service I hired this establishment for. I wasn't paying for half a service and I was not told, that services depended on who was scheduled at my home. I read the website and no where on the website did it indicate that employees followed "different protocols". I was paying their monthly price and I think I deserve to receive the services listed on their website and nothing less. I had an innocent with an employee, Jose, for not doing his job according to the website and I contacted Genoveva and the matter was resolved when Abraham began cleaning my pool. Months later, Abraham told me that someone made a complaint about him and he asked me, if I had any complaints about him. I told him "No, I didn't and that it wasn't me". Abraham, answer, "I didn't think it was you." Not long after, I was told that Julian was replacing Abraham and that he had found another job and moved on. Which, now, I think it was a cover up. When I lost Abraham, Julian, started coming and after a few weeks, I felt the service was not the same. When I called Genoveva and she told me that she would talk to her "SON". At the time, I did not know Julian was their son. Weeks continue and I still felt the same, but I let it go, since Julian was their son. Yesterday 7/12/23, I got a call from Genoveva and "she asked, if I was willing to accept a loaner pool vacuum to "HELP" Julian". Asked if this vacuum, vacuums the walls and she told me no, only the bottom. I told Genoveva that I had a new vacuum but didn't connect it, since I started paying for weekly pool service. During this conversation, I brought up the same issue I was having before with Julian. I guess it hit a nerve and as a mother, myself, I understand we don't want to hear anything negative about our children. I told Genoveva that I had looked at my camera's video and saw when Julian entered the backyard and when he left. Advised her that during this entire time, Julian never swept the pool walls nor the steps of the pool and the only thing he did was vacuum the bottom and vacuumed the leaves. Anyways, Genoveva and Angel didn't want to hear my complaints and by the end of the call they both made the decision to stop my pool service on the day I was to receive service, even though my month was paid in full and they told me to find another pool service provider. Later that evening, I received a part refund. However, Genoveva and Angel need to understand, during working hours, Julian is a paid employee and he should be held accountable for his job performance just like any other employee, like Jose and Abraham. Customers are not here to cause problems or start complaints. We just want the services we are paying for and the services your company website says it provides. Just like you or any other person would like to receive or expect to receive, when we pay out of pocket. Customers makes complaints, Only, when they feel they need to. Getting rid of the squeaky wheels, doesn't solve your problems. You'll just end up with less clientele and other yelps. It's a shame that your not holding your son to higher standards, or to set an example for other employees. When other employees find out they will start performing half a job because your own son, did. They are also not being supervised. It's also a plus for your son and employees, when you turn and place blame on your customers when we come to you, as the owner with our concerns. I was really dissatisfied with the treatment I received after all the years I gave you business. I always did my part by agreeing and paying for every recommendations needed regarding the pool, just to help keep it clean. But, its also my duty to inform others through YELP, so they could either keep their mouths shut and just pay. Or find another pool provider, if your not getting the service you are paying for. My pool service was Wednesday 7/12 and by today, Thursday 7/13, all around my pool walls are "Yellow"!!! I don't think, I was wrong for bring my concerns to the attention of Genoveva and Angel, the owners of Pacific Coast Pool Service. Especially, since this problem was voiced about a year ago. This time, I just wanted to view my video for 2 weeks straight and to have evidence to provide and show that their son was not sweeping the walls. However, I go back 2 previous weeks, I will find the same. I'm just happy I figured out how to post pictures, so everyone could see for themselves. And I have reason to complain. A pool doesn't get this way after being service a week go, Wednesday. I'm catholic and I know for a fact that God knows and sees all, the truth! This is your family business and your reputation. read more

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The owner Angel was literally an angel for helping out with replacing a filter on my clients property within 24 hours on a Sunday! Super professional and responsive. I will definitely use his services again! read more

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Angel is an amazing pool contractor and very responsible person to take care of your pool. He is very conscientious about his profession and continues to learn all the new technology available to offer to his clients. read more

We have been beyond pleased with the excellent work that Pacific Coast Pool Service has done to maintain our pool. Our community center pool was recently renovated and requires proper maintenance to keep its integrity. Pacific Coast has done just that!! Their commitment to provide excellent service is evident by their open communication to inform us of recommendations that helps us keep our pool healthy for the children and families who use it. read more

Pacific Coast Pool Service - Pool Cleaners Near Me

Thank God for Genevieve and Angel, They were so amazing in their professionalism, And their quick response to my request for help With our pool filter system. The system its self was more than 50 years old. My father who just past last july had shown me the ways to keep It in pristine condition, but as the storms and wind of this year had really given the filter a beating, plus the sweeper system had developed a leak Which became worse over these last months. When I explained the problem and was clearly about to loose my mind over it ,Genevieve made it possible for Angel to come out an access The problem. After looking over the system he and Genevieve quoted us a wonderful Surprise...much less than we had thought it would be and scheduled the work for Monday or soon after. When Angel arrived he went right to work,and within 3 hrs we had a beautiful new system that was much easier to keep up .. We were thrilled and grateful to have their help...and the Peace of mind, knowing that My Dad would be happy too. Thank you so much. I m giving them 5 stars . But they deserve twice that... read more

Was a good overall experience dealing with angel!he came to check my father in laws pool said the conditioner was very high...installed a pump I was happy with the work and the cost was fair!i would use Thierry service again if I needed any repairs or pool service! read more

I really appreciate Genevieve & Angel they were Very informative on what the pool needed, they took the time to explain the things the pool needed. Overall They are very informative, professional and respectful. I would highly recommend. read more

These guys are the best!! Not only did they get my green pool crystal clear they showed me how to balance my chemicals !! Angel did great and Genovieve was professional and prompt!!! read more

Genevieve & Angel are awesome! I called them right before 5pm on a Friday & they made it out to my home to fix a clog in my pool equipment. On top of fixing the problem they still helped to clean the filter. Angel & Genevieve know what they are doing. They answered questions, gave advice & great help. Definitely recommend them for their pricing & service. read more