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Bonney Lake, WA

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Pacific Cleaners

4.0 (20 reviews)
Closed • Closed

Services - Pacific Cleaners

Dry cleaning

Stain treatment

Clothing alterations

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Review Highlights - Pacific Cleaners

“I needed the dress shortened, I dropped it off in a pinch on Thursday and asked if they could have it done by Tuesday.”

Mentioned in 2 reviews

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Puyallup Legacy Laundry - The lady that was allowed in earlier before the actual open time- this is all her dryers, smh

Puyallup Legacy Laundry

(65 reviews)

$

This place shows that it opens at 0800 on Monday, we arrived at 0758 and once we got in, the place…read morewas already full as in all washers was already taken up and 5 people. Im a little confused as how did these people get in and have the washers started about 15 minutes in already when the place doesnt open until 0800?! What I have gathered is that the lady that was here is friends with one of the customers and let her in earlier to utilize all the washers and now dryers. Such an inconvenience and favortism. That is all of her dryers

I came in with my daughter to dry a load of laundry, which we come in weekly to do since our dryer…read morebroke and the part is on back order. I was putting my clothes in the dryer and a very rude lady with a mullet came up to us and aggressively asked why I didn't grab a cart for my laundry, I was confused and continued to load our clothes. She then yelled loudly that I can't dry my clothes and last wash and dry was at 8pm. I asked why I couldn't dry my clothes since I wasn't washing them and it was about 8:15pm and they didn't close till 9:30pm. She told me I needed to take my clothes out. As she's yelling at me a man came up in front of me and began to load his dryer with clothes. I asked again why I couldn't dry and he could. She began ranting about how her boss made the rule and nobody can think for themselves there? My toddler got scared from her yelling and I was physically upset. She then told me I need to leave when I asked why and pointed out the other dryers had over 30 minutes left. I was extremely embarrassed due to the multiple people in there that witnessed it and seeing my child get upset. All I wanted was to dry my clothes. I have never been treated that disrespectfully in my life and I will never go back there again.

Bella Cleaners - Front door

Bella Cleaners

(2 reviews)

A lost art as their volumes have been impacted by style and norms have deteriorated. Fortunately,…read morethat talent and commitment remains here.

If I could give them a no star then I would. The owner and…read morethe son called me FAT (hand motions and all) because they "couldn't get my wedding dress back in the bag it came in" Plus they used harmful chemicals and turned my dress yellow and small burnt spots in places. All I asked was for it to be steamed to get the wrinkles out for my wedding the coming weekend. Oh made me pre-pay prior to doing the actually completing the job hired for, I'm too trusting. The owner accused me of me making the damage to my brand new dress, that I haven't had a wedding to wear it to yet, and ruining it myself. Then he decides to keeps it to "get the stains out". I knew it wasn't going to work, it was ruined. So I went back the next day to pick it up, of course no better. He then proceeded to try and charge me again for cleaning it. Not paying sir!!! Proceeds to yell at me with his son to leave his store and talk down to a crying bride to be!!! So not only did this cause me emotional stress and I had to go buy a new dress last minute. $$$ I couldn't truly afford. PLEASE don't make the same mistake, do research on dry cleaners and read up on how they do this on purpose to ladies wedding gowns. I also learned I do not have a leg to stand on, they get away with this often. Ladies be sure to take your dress to a legit place that cares for your gowns! He never gave me my money back or to replace my dress and of course didn't even apologize to me. I was just in such shock I didn't even stand up for myself the way I should've. Here is the karma that he put out in the universe. If my experience and honesty saves one person from the pain I went through it is worth everything!

Star Cleaners  - Prom dress cleaned by Star Cleaners.

Star Cleaners

(36 reviews)

"You can do hard things," my mom used to tell me. Let's talk about hard things a second. Cooking…read moreBeef Wellington, right there, yes, *wagging a finger* that's hard. Asking your crush out on a date to Medieval Times--that's hard. Confronting grandma about her drinking as she drains her fifth gin and tonic during Thanksgiving--that's hard. Finding a dry cleaner that can pull a two-day turnaround AND has eco friendly services. That's really hard. Really. Hard. And then I found Star Cleaners. Little did I realize they were a gem of the Lynnwood scene for a long time. I needed to get my daughter's prom dress cleaned quickly. Like I wrote above--a two-day turnaround. The staff didn't bat an eye. "Of course we can do it." Those golden words singing from their lips nearly gave me an out-of-body experience. The result? Perfection. The dress looks great. Daughter is pleased. They have my business moving forward.

I used this cleaners through the Hyatt laundry service during my stay in Seattle and when I…read morereceived my laundry back one item was missing. I outreached to them by calling more than 5 times until someone finally answered. When I told them an item was missing they told me it was nothing they could do because my receipt listed only 5 items instead of six. Even if the list was itemized incorrectly I should still get all my items back!! They then told me to follow up with my hotel. This to me is not only poor customer service but theft!!

Alterations by Anna - Before the dress was altered - a size 10 before.

Alterations by Anna

(6 reviews)

I came to Anna with a big ask of altering my prom dress down a couple sizes (with a full corset),…read moretrimming off a lot of length, and a few fixes in other places. All within two weeks. She did amazing!! She is an incredibly kind woman and certainly is the best at her work. I would 100% come back to her for future alterations!

I would not recommend Anna for wedding dress alterations. When I initially picked up my dress, I…read moresaid it was fine, but the appointment felt very rushed. The appointment before mine had run over, so Anna squeezed me in while her other customers were waiting outside. She did not completely button the dress for me to properly inspect it and asked if everything looked okay. I could tell something felt off, but I couldn't quite figure out what it was at the time and felt pressured to just go with it. When I got home and tried the dress on properly, I was horrified to find that it no longer fit correctly. The paneling was the wrong color, the fabric that had been added was extremely thick and restrictive, to the point where I could barely breathe, and the cups she added were completely the wrong size. I took the dress to another seamstress, where three different ladies looked at the alterations and agreed that the work appeared rushed and was not up to the standard expected for a wedding dress. I contacted Anna to ask for a refund, at minimum a partial refund to help cover the cost of having another seamstress fix the work. Instead of working with me, she became very confrontational and repeatedly demanded that I bring the dress back. Given how important the dress was and how little time I had before my wedding, I did not feel comfortable putting it back in her hands. She ultimately became angry and hung up on me. I understand that I should have inspected the dress more carefully at pickup, but the way the situation was handled afterward was extremely disappointing. I would not trust Anna with such an important and expensive wedding dress again.

Pacific Cleaners - dryclean - Updated October 2026

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