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    Pacific Bay Vistas

    2.6 (136 reviews)
    Closed 10:00 am - 7:00 pm
    Updated 2 weeks ago

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    Viv K.

    We moved here early 2020, so we spent lots of time at home and in the community. At first it was pretty great, quiet community, good up-keep around the complex, but covid happened and I guess the cost-cutting started to show. A lot of very young, party-loving people moved in, standard of maintenance had gone down. We had a smaller apartment when we first moved in, and transferred to a bigger unit when the rent came down due to covid. That's when our nightmare started. Management: They do NOT care at all after they got you signing the contract. Emailed Patrick at least 3 times to follow up the transfer. Nothing, no replies whatsoever. So we went into the office and was ensured that everything was ready to go for us. We paid the hefty $500 plus other fees to transfer to another unit, only found out on the day that they had completely forgotten about it. Nothing was prepared for us, no new lease, no keys, no nothing. Wasted a morning to get everything sorted when they had a whole month to get things ready. Complaints do not work. They don't care. We lived above a family of 4. We could hear the mother and children screaming all the time. Their door slamming caused our floor and walls to shake, my dog was constantly scared and couldn't relax in his own home. Children running and stomping in the apartment 24/7. Screaming and stomping up and down the stairs outside. We tried to ignore the noise, but it's way too much, felt like earthquake strike us everyday. We complained to management 3 times in one year, no improvement obviously or else we wouldn't have to complain more than once. When the neighbours found out we complained, we were harassed by even more noise, aggressive notes and unfriendly confrontation. We also later found out the management encouraged them to write us notes... nasty, aggressive notes! It's not a smoke-free community. You'll get emails from the office every now and then to tell people not to smoke. But that's all they do. You can see cigarette buds all over the complex. Community maintenance & security: Maintenance is average. Not worth the rent and bills. Dog poop everywhere, trash overflowing everyday, teenagers breaking into the pool at night, random kids staying at the fireplace late at night drinking & playing loud music, non-residents dumping their trash and resulting extra costs for the residents because management calls 1-800-junk to pick up all the garbage. Paint, ladders and tools are sometimes left in the community, who cares about a safe community amirite? Teens are constantly breaking into the pool area and partying there. Cars are constantly getting broken into, even if you paid for a covered garage. Storage units also get broken into all the time. No cameras in the community, no security measures, not gated, homeless people seen sleeping within the community, coyotes also wander around the area. Dog park: It used to smell really bad. Some dog owners and I collectively asked them to clean it on a regular basis and they finally did. Some dog owners do not pick up their dogs' poo, even in the dog park. This older guy has two very reactive and aggressive dogs, he refuses to take their them out of the park. Residents from Evergreen (complex next to PBV) come and use the dog park as well. Giardia is a never ending problem in the community. Stay away from the dog park. Some people leave their dog out on the balcony all night, the dog would cry and bark all night. A guy also takes his very vocal dogs out 6.30am everyday. Good luck if you get a unit near the park. Mail room/ deliveries: You will get charged using the locker service, get charge even more if you don't pick up your packages right away. Mail room is always overflowing, your neighbors will steal your packages. Food/ groceries deliveries get lost all the time. Bills here are ridiculous. Two of us were paying $400+ for bills every month, NOT including PG&E or internet. The charge for trash is always different, some of the months we were paying over $100 for trash! Everything comes with a fee. Want to pay with credit card? FEE! Want to transfer to another unit? FEE! Want to use the mail locker? FEE! Want to park your car? FEE! You have a pet? FEE! You want to use the clubhouse that you already are paying the maintenance for? FEE! Be prepared for windy, cold, damp weather. You will have moss all over your balcony. You will find mold on your windows and blinds.

    They attempted to take this review down: Attempted to scam us for 21 days into paying over $600 in fees after moving out. After waisting our time they finally dropped the charges because we pointed out they were BREAKING THE LAW. DO NOT give these people your money, and if they try to steal from you request receipts of everything. Don't let them threatening to send you to collections scare you into paying. Attached is two of the emails, the first is the employee insisting the charge is "valid" on 6/6 and then removing the charge on 6/14 with no apology after we pointed out our rights are being violated.

    Balcony
    Mia U.

    My husband and I lived at PBV for a year, and we loved every day of it! Because of the pandemic, we were home more than ever, and made us appreciate living here. I wanted to write a review to help people get a better sense of how it is at PBV. Pros: 1. Although the apartment size is not the biggest, they maximized the space to the best of their ability. Storage was awesome (spacious pantry, lots of cabinets, nice and sturdy California Closet built-ins). 2. Polite staff! Cherie is a great manager, and our maintenance tickets were always fixed as soon as possible. Staff were always friendly and welcoming! 3. Amenities are well-maintained. Unfortunately didn't get much use after the pandemic hit, but they take great caution in preventing covid by limiting the number of people using them. 4. Location! Only a few minutes away from groceries and shopping centers. Also really quiet and safe (we had friendly and honest neighbors). I'm also in-love with the landscaping, it's nice to see when walking outside. 5. Extremely dog-friendly! Our dog will probably miss this place more than us because of all the friends he made! They have a nice dog park and provide waste bags nearly ever corner. Cons: 1. Guest parking is rarely ever available. Plenty times, the apartment across would annoyingly park in PBV's guest parking. 2. Price. A little more expensive than most places in the area, but you do get what you pay for. Our utility bills were ALWAYS high no matter how much we tried. And although we cleaned the place spotless before moving out, there will be a painting and cleaning fee. 3. Stairs are narrow, so if you have big items, I wish you good luck taking it up. We were at the top floor and moving in and out were a bit stressful. We also had to be a little more cautious about our footsteps so the downstairs neighbor wouldn't complain. 4. Because of its location, it gets so much colder. The heaters are also a little outdated. Overall, the pros do outweigh the cons by a lot and we would recommend this place. If we do move back to the bay area, we would definitely rent from PBV again!

    You are expected to clean all (like you never lived there) otherwise at least half of cleaning feel will be charged.

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    Thanks for the great feedback and wonderful review! -George

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    Thanks for the 5 star review! -George

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    Hi Paul, thank you for the wonderful review!

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    Page 1 of 4

    Ask the Community - Pacific Bay Vistas

    Review Highlights - Pacific Bay Vistas

    I've got to say the way I was treated by Janeia and Sam was the perfect customer experience .

    Mentioned in 9 reviews

    Read more highlights

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    Peninsula View Apartments - My living studio space

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    Love this location in my 2.5 years of renting…read more Pro: - Large unit, no one is above or below you. - Good sound isolation between units; you don't hear the sound from your neighbors. - Well maintained. The maintenance person (Mike) fixed anything in a day whenever I called him. - The property manager is professional and prompt in responding my queries. - In unit garage, storage room, water and garbage are all included. - Next to highway and 7 minutes driving to BART station. - Large window and patio. Good view. Cons: - Quite noisy since 280 is right next to the apartment and air planes fly over your head. - Daly city is very foggy and wet. - Laundry is shared between units and can sometimes be crowded by your neighbors; but at least it is available in the building. - No security system (e.g. surveillance camera). The neighborhood is mostly a safe residential area, but my bike got stolen while parked the garage. The management was unable to do much other than having me file a police report.

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    I have been living here for about two years, and I can honestly say the service and overall…read moreexperience have been very unpleasant. The staff is unprofessional, and the customer service is far from welcoming. I would not recommend this place to anyone. Before signing a lease, I strongly suggest visiting the property at different times of the day and night. The environment is consistently cold and uninviting, and for the amount of money tenants pay, the treatment we receive is simply unfair. Whenever you request maintenance, two things usually happen: the service is poor, and the quality of the work is even worse. Nothing about it feels professional. To give just one example: two days ago, my child was sick and my partner had no parking available. I parked in a spot marked "Employee Parking." There were no warning signs beyond that. The manager decided to call a towing company, and I had to pay $994.61 to retrieve my car the next day. I discovered the car was gone only after investigating myself--no one notified me by phone or email. The car seat for my child was inside, and the vehicle was towed at 9:45 p.m., well outside the posted Saturday business hours of 10 a.m. to 5 p.m. This action felt malicious and inconsiderate, with no thought given to the consequences for residents. Additionally, as other reviews have mentioned, tenants are fined for trash left outside--even when it is not in the city-required containers. Overall, I do not recommend renting here. The management and staff show no empathy toward residents. They collect their salaries but fail to resolve problems, and their behavior is consistently unprofessional.

    Shelter Creek Condominiums - Squirrel today

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    Di Luzio - Installed a 79" crystal chandelier

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    Very responsive and knowledgeable. They were able to come same day and correct an issue with the…read morewiring in my kitchen so I could get my refridgerator working again and didn't lose a bunch of food. Very happy with them!

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    Pacific Bay Vistas - apartments - Updated May 2026

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