Just moved in January. Had a few hiccups with move-in but Ophir was amazingly quick to help us with all of our needs. The apartment is clean and maintenance requests were super quick and easy. I submitted a bunch of requests from replacing the cabinets to helping with the drain and they were all handled within a few days. Haven't had any issues with packages or trash either. We were also able to secure a parking spot which was a must for our needs. This is our 4th time renting so we've had experiences with a wide variety of management companies and don't understand why O&M doesn't have a higher rating! I believe there is new management so hopefully our experience only gets better with time. The apartment complex itself is clean, the Dogpatch neighborhood is lovely, and our neighbors are also friendly. So far so good! read more

O&M had everything and more that my partner and I were looking for! Apart from the construction that started a few months ago, it is a relatively quiet area. Having Esprit park nearby is a great place to stretch our legs and go dogspotting. Elevators are almost always working (we've only seen them go down twice in the little over a year that we have lived here and it was fixed within a few hours). We also appreciate all the amenities with rooftop grills and furniture, trash valet, package concierge and a rentable Tesla in the garage! Adding Marlene on as the property manager has only made things better! She is super responsive and advocates for her residents! read more

We lived at O&M for about a year and a half and loved it! The location can't be beat. It has a great rooftop terrace with plenty of seating and grills. Very responsive with repairs when needed. But the best part was the office staff! Thank you so much Marlene for making our stay great!! We loved working with you!! We would recommend O&M to anyone looking for a great spot in Dogpatch. read more

Worst management. Really thin walls Zero Maintenance. There is one elevator in the building and it is broken over a month now. Totally unacceptable. I regret signing a lease here read more

I applied here, thought twice about it, and cancelled/initiated refund for my deposit and I'm glad I did. I spoke to a "Thomas" on the phone who seemed very unfriendly and when I told him I wanted to cancel my application he very rudely said "oh, so you DON'T want to move forward with two months free rent and $1699?" That was a major turn off and it pretty much solidified my decision to cancel. First of all, I wouldn't be paying $1699, with all fees included for my pets I would have been paying $1845 which I can't afford. According to all these reviews from previous tenants, I would have been paying more than I could afford for a loud, hot construction zone with no AC, rude staff, and no promised amenities. No thank you. read more

Ophir and Tana are great! Lived for two years here and management was always responsive and easy to work with. They've started to put on great community events as well. Would recommend! read more

I occupied a 2BD / 2BA on the NE corner of the 3rd floor of the O building with two roommates from 2021-2023. PROS (from most to least impactful): 1. Prices are reasonable & the only rent-raising is due to market changes. Our rent increased after our first year by a couple hundred dollars (post-covid prices), but it would have remained the same if we stayed another year. The parent company has their own proprietary algorithm to determine "market changes". 2. Maintenance is reasonably available & quick to fix issues. We suffered some normal issues from time to time (ethernet setup, dripping under the sink, dislodged closet doors, air intake vent filter replacement, smoke detector issues, etc.) and it was quick and easy to let maintenance know. Ninety percent of the time an employee was there to fix the problem within a couple days. For major issues, they have an overnight emergency number as well, which I never had to call. 3. Building employees are friendly and helpful. Ophir and Tana helped me with all my concerns, including questions about billing, dealing with maintenance issues, finding misplaced packages, helping me with technical issues related to the parent company's app, and even going the extra mile to bring packages up to my room during move-in before I had arrived. 4. The basic components of the apartment are modern and pretty good quality. Great apartment door, flooring, countertops, cabinets, toilet, vanities, shower/tub, and shower tiling. Nice washer & dryer, sinks, countertops, and bedroom doors. Acceptable fridge, electric stovetop, microwave, dishwasher, and closet doors. I've seen a couple other units besides mine, and they had all the same basic components. 5. There is technically a security guard who I'd see every once in a while at night. I couldn't tell you their schedule, as they're usually sitting inside a room near the entrance (on their phone), but every once in a while you see them on patrol too. The Dogpatch area is very calm and safer than many parts in SF, but you still get the occasional disturbance outside (especially on dumpster days). I'm confident that if something scary actually went down, I could shout for help and the guard would hear me. 6. Barebones physical amenities and useful services. Many modern complexes offer tons of amenities that I know I wouldn't get enough use out of. The trash concierge service was super convenient, and I know there is a laundry service you can opt in for as well. Amazon delivery services have their own access to the main gate, and it's easy to buzz people in for additional access like for friends or food delivery. I know they just got a new system (the old one was broken for like three months), so things are probably even better now. CONS (from most to least impactful): 1. Small fridge and no room for a bigger one in the fridge spot. I think it's barely big enough for two meal preppers, let alone the three we had. We bought a mini-fridge to supplement. 2. Generally bad airflow. As our apartment was on a corner, we had three windows in the shared space and one in each of our bedrooms (all facing away from the building). The bedroom windows open to 90 degrees, but the living space windows barely open a few inches. There is a central air system that would circulate the air inside, but even so, my room would be uncomfortably hot after a WFH day. If someone ran the oven or dryer, I'd be sweating. On the whole, the heat was nice when it was cold outside, but I run hot and I like to be cool at night. I used to sleep with my window open, but the action on the street, while infrequent, was enough to wake me up periodically. 3. Security deposit was late. Our move-out process was super easy and the staff were very accommodating, but our security deposit didn't make it back to us until about two months after we moved out. If it weren't for my former roommate remembering, I would have completely forgotten about it. It was a simple mistake due to an address issue and all we had to do was swing by and pick it up, but there was no contact from the staff nor any process in place to let us know how to collect it. I'm definitely willing to give them the benefit of the doubt on this one, but it's a big deal to be missing out on $850. Besides the cons above, you can expect that things will fail every once in a while, but not more than is acceptable. Once or twice, an Amazon package was "delivered" but nowhere to be found, or the staff would need reminding for some minor request. It's also worth noting that I probably had one of the best apartments in the entire O building. Many apartments have windows facing the courtyard, and apartments on the west side ONLY have windows facing the courtyard because of the highway. Overall, I had a great experience and I was sad to leave! read more

I lived in a two bedroom at O&M for two years. My roommates and I loved living there. The apartment was modern, the rent was very reasonable, and the management was friendly and responsive. When we needed anything fixed, it was minor, and the service staff came within a day or two. I'd recommend this place to anyone! read more

Update - after move out: The leasing office is over 2 weeks delinquent on paying back my security deposit. Hopefully I can resolve it. Don't move here. Save yourself the trouble. These people are not professional. read more

Poor Apartment Management and Loud Neighbourhood The apartment manager didn't take a valid or acceptable action when the neighbourhoods are making so much noise. The resident above me is always making big noise after 10pm until 2am in the morning. My ceiling and windows are shaking while they're walking at the apartment, and they keep doing laundry after midnight. Sometimes when I work from home, their steps are much loader and seems they never care about other residents. I've tried to communicate with them and the apartment manager, and there is what I got from them: The apartment said this kind of noise is common because this is an apartment. And they could do nothing about it because they could not disallow the resident to walk at room. Then I emphasized, even if it's not about playing music or having party, the noise level should be controlled in specific range. I also said, making noise at daytime is totally fine, but after 10pm is not acceptable. And eventually they let me talk with that resident above on my own, and I did, then immediately I received a warning from the apartment manager that I'm not supposed to drop the note on that neighbour's door. In addition, the apartment manger told me that apartment above me kept empty for about 100 days, which is reason it was always quiet before. However, I've moved here for over 1 year, it's over 365 days, but for the other ~265 days, it was always good until the new resident moved in. So, empty apartment for ~100 days obviously is not a valid reason. Also, the apartment manager said maybe that resident is unaware of that his steps are so loud; and he didn't do that intentionally. Thus, the apartment manager asked me stay with the noise because of the unawareness. However, unawareness is never a reason a person can negatively impact others' life or hurt others' feeling. It's unfair to me. Right now, all my emails to the apartment manager would be ignored and they never responded. As they said, they could do nothing about such problem. Thus, I have to stay with the noise. I would move at the end of this lease. Therefore, I'm not saying you shouldn't move into this apartment. However, if you are planning to move in, get well prepared without help from the apartment manager when you get in trouble with your neighbourhood. Good Luck! read more

LOVE IT HERE. I moved in this past October and have been SO THRILLED ever since! The building itself is GORGEOUS, brand new - top notch appliances in even the tiniest studios (cough like mine :) cough). Corey and Garrett (building managers) have been fantastic. Super responsive, weren't pushy when I was looking at the building, and beyond accommodating to make sure I have the best experience. I feel safe in the building (have a storage unit, leave my bike in the bike storage place) and haven't had an issue. Dogpatch in general is getting better but with these new buildings (like O&M) and also the new restaurant (which they just opened up right next to the building) the vibe is amazing! Please keep up the great work (O&M) and if you're considering moving here: don't hesitate. They are doing a lot to build a community here... :) I loveeee it! read more

O+M offered me everything I was looking for in an apartment. The building is a recent build, so while it doesn't feel "Brand new" anymore, the finishes were great and easy to decorate with target/ikea to make it cute and functional. The studio layout I toured was super functional for a single female, had great storage and a massive bathroom. Only red flag in the set up is the small fridge lacks a dedicated freezer making it hard to cook frozen Trader Joe's food. But I switched to a focus on fresh food and probably was better for me in the end. Unit was offered at a price I couldn't turn down, and I leased the day after touring. Great windows and natural light especially for a studio. Move in was a breeze, though no elevator reservations if you have more stuff than I did I could see that being a bit annoying. The only amenities available are the two rooftops (which close intermittently with city regulations) no gym or common spaces which I think some will be ok with and others would prefer more places to go sit during the day. Totally depends on your preferences. I street parked, easy and no tickets the entire time I lived here. I recommend spot angel app to help you find the 72 hour parking. The building has dedicated poop bag stations at both entrances, a lifesaver for any pet parent. Close to Crane Park, third street and so many amazing restaurants. I'm a little sad most of my lease was spent in lockdown, but I would walk 5 min in any direction and be at Philz, Linea, Starbucks or Boba Guys, seriously no shortage of cafes. The neighborhood is seriously a dream. I moved, but only up the block because Dogpatch / Potrero has been the respite from the major neighborhoods. Staff is friendly and handled Covid protocols well. common spaces were always being cleaned and tidy. Overall I would (and have) highly recommended O+M to my friends. read more

I stopped by on a day when they were open for touring when I first started looking for an apartment. I was assisted by a latino man who at the end of the tour gave his name as "Steve Smith" that he wrote on a card that I had to ask for. He acted as though he was not interested in helping me and was not helpful when showing me the apartment. Not a good way to get tenants especially in the studios that have two burners on the counter as a stove and a half size refrigerator and a strange floor plan. read more

Looks nice, new, and modern on the outside, but living here is very unpleasant (if you can ever consider apartment living to be pleasant under any circumstances). Construction noise and pollution - heavy duty construction pretty much 12 hours a day, 6 days a week across the street. You can expect jack hammering, digging up parts of the sidewalk, and construction workers leaving tons of trash from their lunches on the sidewalk. Before we signed the lease, we asked if there'd be construction across the street (because it was an empty plot of land with some old UCSF shacks). The O&M person (who no longer works at the property) assured us that no construction would start until 2019. He either lied or was completely clueless, in which case he should've just said he doesn't know. No Package Concierge for over a year - no package lockers were available when we moved in a year ago. They said they were still setting it up because this was a new building. A year later, still nothing (moved in in July 2017, still no Package Concierge by the time we left in August 2018). Packages are left all over the place: in the lobby, randomly tossed over the gate, at the management office, or they just go missing or stolen. Hot as all hell inside - the windows are double paned and extremely good at keeping out the noise, but the walls are too insulated. It's easily always 10-20 degrees hotter inside than outside. No AC, and there are only windows on one side of each unit (because the freeway off-ramp is in the back of this building), so there's no air flow. On the heat wave days, it gets up to 90 in the unit and there's nothing you can do about it unless you buy your own AC. Overcharged for water for several months - we were charged $120/month for water/garbage, and we rent a junior one bedroom! They fixed it but didn't fully pay us back for a long time (or did they pay us back??). They're just crediting us a little bit per month. Here's the full story: The city was erroneously not billing this building for water/garbage for several months because it was a new building. Rather than not billing the residents either until the actual bills came (so they could bill us the accurate amount) management decided to "guesstimate" and charge us some obscene arbitrary amount just in case the city bill came! This is pretty much robbery. I only found out because I demanded to know why the water bill was so high for a junior one-bedroom. Management ignored me or brushed me off several times. I was persistent so they finally coughed up the fact that they were essentially overcharging us without providing any sort of any disclosures! Very shady. Noise transfer from neighbors - lots of noise transfer. You can hear every step your upstairs neighbor takes. You can hear them talk/cough and their dog barking nonstop for 3-4 hours. Cheap wooden construction.... Tiny parking spaces - a lot of people have to use that pallet system, and the normal parking spaces are all "compact" sized. Over-priced compared to Avalon Dogpatch just down the block - Avalon offers larger units at lower prices! And, Avalon has a ton of amenities like nice lobbies, gym, and club rooms. Each unit also has AC. Avalon was not ready for move in when we signed the lease at O&M, but now I can't fathom why anyone would pay MORE to live here in a crappier apartment. Trash/recycling rooms - some residents are too inconsiderate or stupid or both to know how to properly dispose of garbage in the trash room chutes. You can frequently find garbage all around the trash room or chutes that are jammed for days. Management/maintenance explained that such jams took hours to unclog? Really? A couple of times, I simply pushed on the pile that's stuck and everything went down easily. Further, there's really no reason for such a mess in the trash rooms when O&M has what's called a "Trash Valet," where they pick up trash and recycling for you every night outside of your door so you don't have to walk 20 feet to the trash room to dump it yourself. This service costs $25/month. I'm glad we opted out, so make sure you read your lease carefully. PS: If you were to force me to name some pros, I'd say: O&M is a new building; it's close to Aina which is a terrific restaurant; it's close to CalTrain; you can walk to Union Square, which will take you about 45 minutes; it's very warm and cozy in the winters; management are nice despite being shady (though there is one unpleasant person in the maintenance department); and it's not a high-rise so you don't have to put up with slow elevators. All things considered though, I'd pass on this building. read more

If you're thinking of renting here, think twice before you sign! My boyfriend moved in a few months ago, and in this time we've been through: - His $1600 bike getting stolen from the bike room (along with several other high value bikes). Management was of no help regarding the situation, and didn't even appear the least bit apologetic. I understand it is not their fault but there could have been precautions taken, like a more secure lock for the room, or security cameras. - None of the amenities are set up despite promises to do so. This includes the call box, package lockers, and rooftop grills. - Management is often rude to us, and shows no signs of the hospitality who would expect from a "luxury" complex. - The quality of the apartment is cheap - floors are laminate, appliances feel cheap, and even our bathroom toilet was installed crookedly.... Since we've moved in, we noticed most of the units are still empty and not many people are moving in - probably for good reason! In retrospect I would rather have paid a little more to live at Avalon next door. read more

O&M has been a good first place to live for us after relocating to SF from East Coast. Current management, Corey and Aubrey, are friendly and helpful, as was Garrett prior. They do listen to your concerns and go out of their way to address them whenever they can. It is our second year here and we have seen the property continually change for the better thanks to the deliberate, positive actions and constant goodwill from the management. Unfortunately there has been UCSF housing construction across the street for quite a while, but the good news is the noisy part of it is over and the new housing will substantially improve the quality of the neighborhood. In addition to the favorable management, location of this property is ideal. It is in walking distance to Mission Bay, historic Dog Patch district as well as the nice restaurants over the bridge in Potrero. There is even a modern cafe right at the floor level of the building next to the entrance. It is in 5-7 minutes walking distance to the 22nd CalTrain station as well as to Third St. Muni stations. We have also found it very convenient to be 2-3 min away from the UCSF hospital and to Kaiser's Mission Bay offices that is another 3-4 min walk away. Esprit Park is literally a few yards from the property, which is a nice dog park to socialize with other people in the area. Appliances in the apartments are all modern and urban; floors are sleek and not carpeted which was a plus for us. read more

If I could give no stars I would have. They had a sign saying touring O&M. I waited till the lady was done with her 2 customers. Then she told me she needs to close the office till 2:45 pm. I went and came back and she wasn't there. I sent about 6 emails trying to make an appointment and no one responded. If this is the level of service before we move in, I can only imagine what will happen if we give them our money. Picked another place to move into. read more

Management is attentive and keeps the environment pristine even with all the construction taking place in the neighborhood. Nick from maintenance always goes the extra mile on work orders. read more

Living at O & M was the most positive experience I've had living in any city. Firstly, the units are great--high-performing and sleek appliances, the natural light from huge windows, and the quality of interiors. There's a beautiful fireplace rooftop, and the buildings have their own style--I never felt like I was living in your basic complex. Secondly, the staff is just fantastic. I've had my fair share of asks and requests and they've been so helpful, patient, and available. Corey and Aubrey are great--they are great about updates and FYIs for the residents. The building manager Nick is also incredibly helpful and has saved me in numerous occasions--including when I was locked out of the apartment at 6am and had to catch an overseas flight that left at 7:30am. The only thing that would make this place more competitive, is if it had a fitness place--rent is just as much as places that do. The construction that's happening right now might bother some but I've never been inconvenienced, and in fact, enjoyed watching the street develop. Corey and Aubrey are very communicative when the construction might impact us. Plus, it'll be over very soon and it'll be exciting to see this street grow. You'll have a great experience at O and M, I have no doubt. read more