Tristan was amazing. He knew exactly what to do with my Tesla that has zero power and wouldn't open. I have an inclined driveway and low ceiling in the garage and it really needed an experience tower to maneuver the truck and make sure not to scratch the top of the Tesla. Thanks Tristan!!! You're a rock star. read more

Pacific Autow Center - Tesla getting towed from low ceiling garage and included driveway. - Towing Near Me - San Diego, California

My car was impounded to this yard. Paid the fee to get my car out of the yard. The kid didn't know how to drive manual, so he requested I drive my car out their yard myself.... Not a problem Asked for my keys, he states they are inside the car.NO KEYS INSIDE MY CAR!! Then I go thru this whole headache afterwards. Him offering to pull my car out with a forklift, maybe the police kept my keys, "I forgot the truck driver dropped the keys off later on".Tried giving me a different key that wasn't mine I proceeded to see what the hell was really goin on, as I had already paid for my car to be released, so I went ahead and called police ,after being threatened by someone the kid spoke with over the phone to be removed from property for not wanting to leave . And after all this one of his drivers showed up, was cool, calm and tried helping me by moving my car out their lot down the street. The kid magically walks inside and come back out ,gives his tow truck driver my key , and my car was driven out . All this nonsense for what. I don't get what the whole point of this confrontation was about .All I gotta say is , very unprofessional and makes me wonder what the whole point of all this was about ? It should never get to the point where I call the authorities to get my car out, if I was refusing to pay that a different story... But this is just ridiculous... read more

I had an absolutely terrible experience with this tow company, and I feel compelled to share my frustration. My ebike wasn't registered, and I discovered that the only way to get it registered was to obtain a VIN check at the DMV. However, this company refused to release my bike so that I could take care of that. It's an infuriating hall of mirrors--no matter which way I turned, they seemed more interested in racking up fees than helping me resolve the situation. I even had a one-day DMV use permit, thinking that would help me get my bike back, but they still wouldn't budge. My in-person conversation with them was recorded, and they openly admitted that recent changes in 2026 regulations have made it nearly impossible to navigate this mess. It felt less like a legitimate business and more like a scheme to trap people in a cycle of fees. I've had enough and have filed a lawsuit against them. I will continue to update my review as this unfolds, but for now, do yourself a favor and steer clear of this tow company. They're a nightmare to deal with! read more

Not a good experience at all. I was routed to them through Tesla. The dispatch was helpful. However the person who showed up was complete opposite. Didn't spend any longer than 5 mins there. He talked the entire time and wouldn't even let me get a word in so we can dialogue. He gave zero alternative options. He took off and had the nerve to say he was going to charge me. I even confirmed with the dispatch there would be no charge unless they were able to jump start the battery. read more

Who knew Tesla's have a 12-Volt battery that powers lights, locks, airbags, etc... Well, I do now! Discovered something seriously wrong with my Tesla after a long day. Called Tesla and after they diagnosed the battery issue they called Pacific Autow Center on my behalf. As a Tesla authorized service provider, they got me up and running in little time. Wissam worked thru several obstacles (Horton Plaza Parking Garage) like a champ. A big thank you to Wissam and dispatcher. Oh, and the prices are reasonable too. read more

Tristan went the extra mile to help with a jump start. My daughter had no gas in her car, he followed her to the gas station, jump started her car again and made sure she was mobile. We can't thank him enough for his timely help and going that extra mile. Thank you Tristan! Pacific Autow Center you guys have a great employee, pl give him a BIG kudos from us! read more

Well, exact the towing process was fast and good, no questions about that. A cost for towing was $340 for 12 miles, as for me it sounds expensive, I don't know how expensive it would be with another company. The service in an office was terrible! Receptionist wasn't rude but she showed what she wants us to come out as soon as possible. we needed to take all stuff out from the car (decided to left it there) and she said than only one person can do it and only within 10 minutes, it was almost impossible! So, if you have a chance to choose your towing company I would recommend to choose another one. read more

Ran out of gas on the side of the freeway at 1:30 in the morning. They were kind, professional, got to me quickly. Highly recommended. Thank you! read more

My car was towed to their Poway location but it's the same people operating this business. My car was there for a total of 15 hours yet they charged me for 2 full days claiming it arrived at 11:59pm. They also charged me for over an hour of travel time even though the distance from point a to point b was 1.7 miles. When I got there at 1pm on a Friday, there was no one there so I had to wait over 2 hours for someone to release my car to me and charge me $453. I know he took advantage of me and I think lied to me about when it arrived and how long the travel time was so I'll be doing what I need to do but please do not use this company for anything. They take advantage of people in vulnerable situations and shouldn't have any business at all. There's plenty of other reviews saying the same thing so go find somewhere else to give your hard earned money to, these people don't deserve it. read more

Last weekend, our Tesla got a flat tire and we were stuck out in Julian where the paved road ended. We were lucky to get help from an amazing tow truck driver! Super friendly, arrived quicker than expected (even though we were 60+ miles away), and he made a stressful situation way easier. Jon was professional, positive, and clearly knew what he was doing. He even offered some tips on Tesla roadside assistance for any future issues. Highly recommend if you ever need a tow--especially out in the middle of nowhere! Thank you! read more

My Tesla died in the middle of the road which was extremely stressful. I am so thankful Ricky was assigned to me, from the very beginning be made the entire process so much less stressful. He was so accommodating and understating & his work was efficient & thorough. 10/10 recommend Ricky for any towing needs. He is a good person who actually cares, and he provided me with continuous updates when I was freaking out read more

I had a flat tire on my Tesla Model 3. The tire blew out on I-805. I was stranded on the right shoulder with semi trucks passing us by 1-2 ft from our position in the number one lane. Through my Tesla Insurance policy they dispatched Juan H. Romeo from Pacific Autow Center. He is extremely knowledgeable, skilled and overall a great guy. Someone you can trust and rely on to get you out of a bad situation. He arrived and within minutes had the vehicle mounted and ready to go. All this while cars and trucks were passing by our position, some without taking the extra precaution and courtesy of Moving a lane away from the emergency service provider. I have a deeper appreciation and gratitude for the work Juan does given the risks involved with his job. Thank you Juan for everything and thank you for being dedicated to your job and your professionalism. God Bless read more

Let me tell you that when your car calls for A knowledgeable driver Tristan was excellent. He took one look at the car and said I'll have you back on the road in 20 minutes. It took 10 minutes. He was very nice at 2am Friday night . I had 3 different tow companies come and not one want to help me out but Tristan knew what he was getting into because of his knowledge and experience. My lowered Tesla model 3 was back on the road fast and safely !!! That price was great also at 2 am in the morning!!! Thank you Tristan!!! read more

Juan H. (romeo) saved my life! My Tesla's battery died in the middle of the road and I got stuck. He made it to me within 15 minutes, towed my car and dropped me off at a Tesla charging station. He made sure that my Tesla had energy and didn't leave until battery started running. He even had to jump start my car. I give him 10/10 Thanks so much Romeo and PAC read more

I needed a jump start in La Jolla. I called several services with some wanting as much as $275 for the service. Pacific Autow came through for me at a fraction of that price. Andy, the dispatcher, was responsive to my calls and texts. He had a very compassionate, friendly demeanor that put my stressed mind at ease. When Wissam, the driver, arrived, he was very friendly, knowledgeable and a fun guy to chat with while my battery was charging. The first thing he did was state what he understood the quoted price to be and if I was in agreement. No shadiness which is what I've encountered before with other roadside services so that was unexpectedly refreshing. He wasn't interested in simply passing enough current for the car to start immediately. Although I imagine that he would have obliged if I wanted to just start and go I appreciated him not rushing the process as that saved some wear and tear on my alternator. He knows how to deliver stress-free, quality roadside service. I tried to tip Wissam and he politely refused twice, saying that me being respectful towards him was enough of a tip. Andy followed up with me afterwards to make sure that all was good to go. These two guys deserve plenty of respect. I highly recommend them for your roadside needs! read more

SEP 3, 2021: I Don't remember my driver's name. I do remember he used to be a cableman. Said something about being 51 recently so happy birthday if I missed it! He was probably the coolest tow truck driver I've met. Super understanding and hooked me up with the tow I needed. We talked about our random lives while on the road. Talked about our passion for automobiles and such. We shared a couple good laughs and he was able to drop my car off at the house with no issue. I had not a single issue and things worked our perfectly in my situation (wheel fell off). Not a single complaint. And now I can finally tell my dad I drove the car till the wheels fell off Highly recommend these guys for anything you need. Also, sponsored by AAA so that was nice to cut back on my own personal costs just a bit. read more

pacific autow center towed my lowered ferrari to my mechanic today. i was worried about getting the car on the truck since it's extremely low, but the driver, adrian, took extra care to load the car without scraping anything. he even made sure not to scratch my wheels when he tied down the car. i would definitely recommend pacific autow center (and adrian!) if you have a lowered car and need it towed. read more

Pacific Autow Center - made it safely! Ferrari 458 Italia - Towing Near Me - San Diego, California

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Jonathon extracted our brick'ed Tesla stuck in a narrow driveway and tiny one way street. Awesome dude, awesome tow. Thanks!

Shady business towed my car that was parked right in front of my house. Charged me 300$ dollars.

Alternator gave out while on my way to work. Juan H/Romeo was the driver who responded to my call. Took about 20minutes to arrive which I didn't mind since he was finishing up another job. Romeo has great customer service and was really helpful through out the whole process. Hook-up was quicker than I expected and before I knew it we were on our way to my mechanic. Payment process was easy. That accept cash or debit/credit. Everything is finalized at your drop off location and you receive a confirmation email. All in all, no one wants to start their morning with with a tow. But if you do, I'd give these guys a call if want fast, affordable and reliable service. If you do decide to use their service I hope you get Romeo as your driver. read more

This review isn't about the tow part...that they did well and the attempt to jump my battery was on point. This review is for Rudy who went above and beyond and didn't just drop and run. Rudy stayed and helped me change out the battery and stuck with me till the whole job was done. Totally impressive concept to have someone not just tow and go. Thanks a billion Rudy!!! read more

My alternator went out on my old 328i- my car was a instantly a brick in my small garage wedged into a poorly accessible townhouse complex . You can't get an old 328 into neutral without power; the usual jump start connections under the hood didn't work; the battery is in the trunk- which won't open when power is off... in any event, the PacAutoTowing guy figured it all out and got my car to service the next day. Knew his stuff. Adapted and overcame weird challenges. Very professional read more

We were rescued on the freeway after having a tire blowout in a dangerous location with no shoulder to pull over on. These men were quick to the scene and helped us get to safety. Thank you for your professionalism and commitment to your jobs. We are grateful for your service! read more

Pacific Autow Center - Towing Near Me - San Diego, California

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The drivers watch people in their driveway waiting to quickly tow their cars for a profit. I was pulling my son's car out of the driveway to take him out of the garage this is and parked his on the side quickly, same as every morning as I work out in my garage. I ran in for 5 minutes and I see in the camera the driver pulling up fast and taking the car in 5 minutes and taking off! I was calling the cops thinking that someone stole the car. When my neighbors came out and said they towed. And that they are always around looking for the opportunity. I called the company and he said to go to Miramar, I got lost and called again, he confirmed the address, once I got there, they said it was in Poway, I called them and asked why he said Miramar, I was already late for work and my school daughter. He said I asked for the address not where the car was!! Probably so they can make more $$. What a rip-off! Taking advantage of people for a profit! Our driveway is empty, no one goes it is hidden. He was sitting there watching and waiting!! Ridiculous way to make $! I called a lawyer and I found out that what they did was illegal! The camera proves that I left the car there for 10 minutes! That's not enough time for it to be towed. Called a few lawyers and I will make sure this scam business doesn't continue. read more

I called TRIPLE A when my car wouldn't start, and they sent over Pacific Autow Center, with a tow truck. A driver named Houtan was terrific. He showed up quickly, and answered all the questions I had. Since this was my first time using a hybrid car, I was curious about how the battery worked, charged, and how it could have died. He answered all my questions, had a smile the whole time, and I didn't feel like I was inconveniencing him. It would be great if all interactions I had with businesses went this smoothly. Thanks for the great service you guys provided. read more

Big shout out to Phillip our hero!!! He arrived quickly after our call for roadside assistance. Very professional and friendly. He made extra time to take our trailer home. My husband and I are so appreciative of his kindness in times of stress. Thank you so much!! read more

Juan H. came out to service my flat tire around midnight. Very quick and responsive. Arrived a lot sooner than my estimated wait time. Got done with the complete service in about 10 minutes max. Again, thanks for the great service and quick response time. read more

Horrible business! Not even deserving of 1 star. We had to come get our vehicle and noticed our things had been rifled through, and even a panel in our vehicle was removed, and our doors were unlocked! Unprofessional & shady people. Be wary of this business! read more

Dwayne who claims to be the manager was terrible, the guy was insanely rude and disrespectful, I literally thought he was going to hit me, when I arrived to the location I asked him for my car and he immediately snapped at me screaming and telling me I arrived after hours, i tried to explain him that I called to the number on their card before to drive there and some random lady told me I can get to this place before 5:30, it was 5:15 when I walked in. I do not recommend this company to anyone, if im paying for a service All i expect in return is respect and the job done, clearly not the place or the right people to trust your vehicle. Later on another "manager"; Justin called me just to blame me and started recording the conversation without my permission, this place is just a sketchy hole with unprofessional people "working". read more

I placed an order with Pacific Autow Center for a tow. The driver, Jacob, called me to inform me that he was exiting Mira Mesa Boulevard from the 5 freeway and would be there shortly. After not hearing from him, I called him back and he told me he was driving up and down Mira Mesa Boulevard but could not find me. I kept telling him, I am not on Mira Mesa Boulevard I am on Black Mountain Boulevard between Capricorn and Westview Parkway. Again, not hearing from him for a while, I tried calling him back. He then refused to answer any of my phone calls. He marked the job as completed yet never showed up and never bothered to inform me that he was not going to show up. The dispatcher, Mika Dydasco, is unprofessional, rude and useless. She basically told me that I can call back and "try" to speak with the owner, Mehdi Etemadhaeri, tomorrow and would not allow me to leave a message for him. She then forward me to the managers voicemail, Justin, knowing very well that I would not be able to leave a message for him either. She also informed me that she was sending out another driver and it would take about 50 minutes. At this point I was already waiting 90 minutes for the first driver. The second driver also never showed up. After 2 and a half hours of waiting for drivers that never showed up I ended up calling Western Towing. I sat there in the dark waiting until 11:00pm waiting for them. This company is full of liars and shady unprofessional individuals. They are not trustworthy. They don't value their customers. They are NOT here to help or assist you in any way. They don't care about your safety. I would strongly suggest calling Western Towing. They are reliable, knowledgeable, and very customer service oriented. read more

Juan.H(Romeo) is a great man. Help me looked at my car at the middle of the night, still was patient and knowledgeable!!!!

The driver came into our apartments for a job and then hit my car. I've been messaging claims and leaving voicemail but they don't return my calls nor emails. The driver was nice enough to leave a card for the light but the owners don't seem to want to pay. Our area is under 24 hr surveillance so I might just have to call my insurance and an attorney. read more

Pacific Autow Center - Towing Near Me - San Diego, California

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Juan H. / Romero was very professional, informative, friendly, and instilled confidence that everything would be taken care of. For context, a group of friends and I were on a trip to San Diego (originally from LA) and on the final night of the trip, a long screw punctured my car's rear tire. The first thing Juan did was to make sure that I contacted the Tesla agent to make sure everything was properly taken care. On top of that, he explained what was going to happen, how it was going to happen, and ensured that he has everything handled by explaining to us his experience with Teslas and other much more expensive cars. Extremely satisfied with the service and a special thank you to Juan once again. read more

These guys, fantastic. Mark the tow truck driver is simply a delightful guy and knows what to do. He managed to park my 1984 Eldorado while on dollies in between 2 cars. Other 2 mechanics that came out, are so helpful and they know what they are doing. read more

Pacific Autow Center - Towing Near Me - San Diego, California

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My friend and I were in a small collision in La Jolla on the side of the road with absolutely no help all the other tow truck company's had wait times over 2hrs or didn't have availability at all. It was a Saturday afternoon and this company pulled through and were so kind and amazing. Our driver, Yankee was so sweet and amazing. The drive was smooth and he was able to get us over to the repair shop. Thank you so much Yankee you were the best!! read more

I only needed a tow for one mile from one repair shop to Nissan! It was like white glove service! Right on time and extremely nice driver, Adrian I believe! Perfect thanks! You are now on my go to contacts list! I would recommend in a heartbeat! read more

Truly the friendliest, most helpful and understanding driver I have ever met. Tim came to help deal with a terrible flat on my Tesla and was great to deal with. He is an asset to the company, my absolute highest recommendation. read more

Pacific Autow Center - Pacific Autow Center picking up at Westfield UTC - Towing Near Me - San Diego, California

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I have used this company about 3 times over the past dozen years. They are always prompt and professional. The drivers are friendly and helpful, and so was the dispatcher. I wonder if some people are just mad about being towed. All I can say is that when I called them for a tow because my car had a problem, they were great. read more

Stan is the man! Arrived earlier than estimated for a freeway call, and it was not a good feeling waiting on the shoulder. Stan was patient and friendly from the moment of arrival to departure. Safety is his number one priority. He helped troubleshoot the in law's car issue, and took care of us with great care (for over 1.5hrs). AAA did a great job with this company read more

Was having the worst day with all tow companies completely booked and non responsive, I finally was able to get through to one and I'm so glad I got this company, Romeo was very knowledgeable and communicative and overall personable, I highly recommend them and hopefully you meet Romeo he's a character who's memorable! read more