Honest, reliable, and a lot full of quality vehicles…read more Broadway Auto Group took care of my daughter and blessed her with gem.

I want to thank the dealer Chris for everything, he was there for me every step of the way! He is…read morethe best Auto Dealer I have met in San Diego and I couldn't be more happier with the service provided. I came without a vehicle and left with one that I could not be more happier with. I bought a Volkswagen Passat 2014. The car looks like new. Chris made the entire process quick and easy for me and he was absolutely wonderful, honest, efficient and very professional. My car has been a perfect fit for everything that I wanted and hoped for and I highly recommend anyone to Broadway Auto Group! If I need another car in the future, I will come back to this place for sure! :) Greatest experience I've ever had buying a car! Once again, thank you for all your help Chris, I really appreciate it :)

I'm not saying buy a car from here or I'm not saying don't buy a car from here, but this was my…read moreexperience. We looked at the car. It looked OK. I took it home. First thing I noticed was a leak in the power steering pump which I took back to him and he said he fixed. He did not. When I called him up later about it he said it was past the #Warranty time. Since then the power window on the passenger side went out. I wanted to check the brakes, but several of the studs were cross threaded, and I had to replace about five studs. The car started making loud noise and I noticed it was the air-conditioning unit which he said he had replaced. I'm quite sure what he replaced it with but it was not a quality unit and it did not even look new. The bearings went out and since it was an aftermarket and not an OEM I had to replace the whole unit. While doing that job, the serpentine belt tensioner was making noise and I had to replace it. But the worst thing about the car was that we noticed upon accelerating and braking it swayed some. The control arm on the passenger front wheel had a broken loose. This absolutely should not happen. The car was absolutely dangerous to drive in this condition. Fortunately nothing happened. We were very lucky that we did not Lose control of the car while driving. Whoever worked on these cars for him did a very shoddy job. If you are thinking about purchasing a car here, I highly recommend a thorough top to bottom inspection by a trusted mechanic.

Willy and team gave me superior service. Bought the vehicle I wanted, at a fair price…read more That's pretty much what you hope for and expect, right? They understood my need for precision, timing, and expedited service. I was able to purchase the car in about ten minutes. Highly recommended!

Best customer service hands down and that is what sealed the deal. Had a few quotes to remove and…read morereplace thermostat housing and sensor. Some were low, some were super high and Santana just hit the mark all around. Went with Santana Auto Group Service center because Chris talked to me like a human being without upselling me anything extra nor trying to get the most money out of my pockets. He identified the issue, explained in detail what needs to be fixed and gave me a reasonable quote. In the end, Chris gave me comfort that the issue was going to be fixed properly and as expected it was. It is really hard now in days to find an honest, truthful, no hassle, customer-comes-first type of customer service in just any field of work. But rest assure Santana Auto Group Service center is not one them. They earned my time, money, and respect so they are my new go-to auto service shop.

I was searching for a specific car model and year in San Diego with a good price and mileage…read more Before driving to LA, I stopped at a dealership in Chula Vista "by accident," and it turned out to be the best find! They had the exact car I was looking for -- same color, year, make -- but even better: a bigger, nicer model with low miles and a great price. Jorge helped us through the process and made me and my husband feel confident and comfortable about our purchase. I explained my bad credit, but with a large down payment, they worked with me, showed me the interest rates from banks that approved me, and made everything smooth and transparent. They also included a 2-year warranty and assured me that if anything went wrong, I could bring it back and they'd take care of it. The car had a clean record and was well maintained, just as they promised. I'm so glad I ended up "on the wrong side" -- this turned out to be the best purchase of the year. Highly recommend this dealership and Jorge for anyone looking for a great car and excellent service!

I had a great experience buying a car from Edwin at Quality Used Cars. I got a fair deal on a 2017…read moreCivic. I did not notice it on the test drive, but on the way home and the next day I felt slight hesitation while accelerating at low speed. I called Edwin and told him I thought the CVT transmission was slipping and it needed the transmission fluid changed. I brought it in the next day, and he had the transmission fluid changed. This did not fix the hesitation. After a bit of trouble shooting his technician changed the spark plugs and coils. This fixed the issue. Edwin had this done at no cost to me, the vehicle was bought as is with no warranty and I had already paid in full for the car.

Dont come here these bumbs are just money hungry they acted like hungry puppies when i said i would…read moreput down $5k and after the business was made i couldnt take the car because they had no plates, and after that they charged me 300 from my card out of no where but it was because of the plates they charged me and kept the money and when i asked for it they acted like they forgot eh-feeng- A -HOLES

SOLID USED CAR DEALER!!!…read more I was in the hunt for a car with manual transmission to teach my youngbloods the art of The Stick Shift. Yup, it's becoming a lost skill, with most new cars not even having an option for driving stick. So before they become extinct, let's drop some knowledge on these Boyz! Now where do I find one?!?! I decided to use CarGurus and AutoTrader phone apps as my primary search options. Looked at and test drove a bunch of options... Hyundai Veloster, Mazda M3, Toyota Matrix, Kia Soul, and Honda Element. Definitely nothing extravagant. Problem with used cars is finding cars with minimal issues. Look for good price but how much work will it need AFTER you buy it?? And used car dealers, are they keen on customer service? Most are not and have definitely met some rude ones during our search too. So our quest took us to ERNIE'S AUTO SALES in Chula Vista, because a car they Listed on CarGurus looked appealing. Being that it would be a bit of a drive for us, we needed to call ahead to get some details. Here, someone actually answered the phone promptly. THANK YOU! We spoke with Mr. Mario over the phone. "How's this? How's that? Blah, blah, blah". Not once once did he sound irritated, very respectful throughout. Told us "this is a good car, 9/10. And I've been in this business a long time!" Well sure enough, he was spot on, when we came to peep things out. Friendly greeting and cordial interaction the whole time. We wanted the car, and Mr. Mario and Mr. Ernie were both reasonable chaps as we worked the details out with them. No after market nonsense added in. Nice thing is that they wanted make sure everything was up to snuff before We drove it off. So we had to come back a few days later. They kept their word on everything they said. There was even a warranty offered with our car and when we found a few issues, the warranty was honored without issue. I COULD NOT BE ANY HAPPIER the way this experience went. Thank you Gentlemen! It was a pleasure! VERY EASY RECOMMENDATION! If they have a car you are interested in, definitely worth your time! ;)

We were sold an absolutely bad car. From the first week we had the car we had major issues. They…read moreattempted to fix the car with bubblegum and glue. Would never again even look at Ernie's car dealership.

Came in for service. Armando Lopez was great. He listened and took down my concerns. Everything was…read moreexplained to me in detail and my car was taken care of.

Probably one of the worst experiences I have ever had when buying the car…read more When we came, everything seems to be fine. We were shown a car that we came for. Test drove it, went around it. Saleperson showed us all the documents, including CarFax report. The report showed that this car was in perfect condition and did not have any issues. We decided to proceed with the purchase. This when the problems started. As we were signing some preliminary paperwork, "new" Carfax report was presented that showed that the car had some minor damages... I stopped and pointed this out to sales person. He seems to be confused and could clearly explain how two paperwork were printed for the same car... He called Sales Manager and I tried to point this out to him, but instead he took it personally and started rasing his voice on me!!! This was unheard off!!! I was ready to walk away from that car, but my parents stopped me, since they were the once who were buying the car and given their age, they did not want to go through hustle of looking for another car at another place. We completed the purchase and walked away from that place. Another surprise was when we came home... The keyfob battery had to be immediately replaced as it was dead. Minor thing but given to what we had to deal with earlier, just added up to the pile. Personally, I will never go to that store ever again and would urge anybody not to shop there, unless you love surprises.

Came in with my wife just to look and ended up leaving with a Chevrolet Malibu. Eduardo really took…read morecare of us--worked with our budget and got my wife approved. Couldn't have asked for a better deal or smoother experience.

Many of my family members have purchased cars from K&M for the past 10+ years. They provide quick…read moreand friendly service. They will work with you and help you find a car that suits your budget. They provide an easy financing process, if you are in the market for a used car check them out!

I just want to say that the negative comments on yelp don't make sense because I thought the people…read morethat helped me out, which were Chris and Tim, were such a big help! I came to test drive the Hyundai Santa Fe and the Honda CR-V and ended up buying the Honda. Chris was so sweet and patient with me. He also put the car to the side for me for abt week so I could get the money together and most of all he gave me a great deal out the door that I feel I could not beat at any other dealership. Paperwork and all was super easy and quick! Tim was helpful in introducing me to someone that could could install a new touchscreen radio. Overall, a great place to get a great deal. I love my car! Thankyou!

If you are considering purchasing a car here, RUN!…read more Chris seemed like a very honest and sincere person but when the car I purchased began having issues caused by their team overfilling my oil, things changed. At first, he appeared to want to make this right. I purchased this car for around $6,000. Chris said it had likely caused an issue with the turbo and said he would offer us a great price to have it fixed which I greatly appreciated. He even promised if the problem was still present after, he would not charge us. We got the car back and still the check engine light remained on and black smoke was coming out of the exhaust. I nicely spoke to him several times and even offered that I would take half the money back since times are hard for everyone. My father also tried to contact him and BOTH our numbers are now blocked. I have called the shop multiple times and no calls are returned. The last communication I had nearly a month ago was that Chris needed to do payroll and would let me know. We tried to sell the car back to him and he wouldn't take it. So after barely driving (no more commuting with COVID) and owning the vehicle for about 3 months I had to sell it to CarMax for $2,000. I understand buying a used car comes with risks, but this was a clear case of someone taking advantage and taking my money.. Chris, if you would like to make this right, you know how to reach me (just unblock my number) and I would welcome the chance for you to change my mind on your business practices and ethics.

SCAM SCAM SCAM. cannot say this enough! do not buy from them. literally wont help you with anything…read morebought my car from and still havent received my license. they keep blaming dmv! SCAM DONT GO HERE. would give negative stars if could. worst customer service& even worst car! sold to me "in excellent condition" literally lasted a month and 1 DAY and they wont fix the car. but because its been a month they wont fix! spent over $200 in parts trying to fix it already plus more work to do. gave me a broken key& promised to get me a new remote key and havent gotten one yet. been going back and forth with them about the key since i got the car! their prices are the same as a dealership so just go to a dealership to be safe! (pictures are of car overheating on side of the road)

This place is AWFUL!! Do not go down there...we worked with a guy named GERRY and went to look at a…read morecar after confirming our appointment. The car was not there...GERRY did not know where it was and really did not care. This is the way Rivieras does business. Truly terrible experience...and the worst part is how unsafe you feel on their lot. It's bad, like keep your head on a swivel bad... I would AVOID going there at all costs as it'll confirm your thoughts on used car dealers.

Bought my truck from Toyota year ago, and absolutely love my truck. But I dread having to bring it…read moreinto service because of the service drop off. One occasion I waited two hours to drop off my vehicle even though I had an appointment, and on another occasion I booked an 815am appointment and I was not checked in until 845. They could fix this by when they accept cars into the service lines make one line for appointments only and other line for a walk-in customers, because it's very aggravating to see cars who arrived after me get serviced and assisted before me even though I had a very early appointment and now I'm running late for work or my next obligation. Other than that everyone is so helpful, knowledgeable, and respectful and I will always be getting a Toyota in the future!

I had a 9:15 appointment on a Saturday morning. Showed up at 9:00, checked in. Was told to pull…read moreinto the middle lane of the Service Center and that my service advisor would be with me soon. I waited 1 hour, no one came to help me. All the while, cars in front of me, behind me, and next to me were being helped. They don't value your time. They say they prioritize appointments over walk-ins, but it's clear that they don't care at all. Wasted my time, my gas, and they totally disrespected me. Never coming here again. I hear the other Toyota dealerships in San Diego have better customer service. They don't know how to run a dealership. Would give zero stars if I could. Stay away if you're looking for service!