Honest, reliable, and a lot full of quality vehicles…read more Broadway Auto Group took care of my daughter and blessed her with gem.

I want to thank the dealer Chris for everything, he was there for me every step of the way! He is…read morethe best Auto Dealer I have met in San Diego and I couldn't be more happier with the service provided. I came without a vehicle and left with one that I could not be more happier with. I bought a Volkswagen Passat 2014. The car looks like new. Chris made the entire process quick and easy for me and he was absolutely wonderful, honest, efficient and very professional. My car has been a perfect fit for everything that I wanted and hoped for and I highly recommend anyone to Broadway Auto Group! If I need another car in the future, I will come back to this place for sure! :) Greatest experience I've ever had buying a car! Once again, thank you for all your help Chris, I really appreciate it :)

I ended up not buying a car there but they were super helpful and nice! Good people work there!read more

I called to ask if they had in house financing. I spoke with someone there and he basically led me…read moreon to think he would look into helping me. It's been over 2 weeks and did not receive a call back. I then called a different dealership who was able to help turns out I didn't have to use in house financing. He lost a sale just based on a conversation he thought was a dead lead. Don't recommend! It was unprofessional in my opinion.

I just moved to Chula Vista and needed a shop that specializes in MBenz; SB Autohaus came highly…read morerecommended and now I see why they have great reviews! From the initial phone call until I picked it up, the crew at SB Autohaus explained everything they found, the work they needed my approval for to move forward and the detailed pricing that I should expect to see on the invoice. My car sat in my driveway for a couple years bc it was just cheaper to drive my Honda. When I took it in there was some type of leak, the brake fluid was sludge, my wipers were cracked and crusty. They kept my car for two days and replaced all the tubes and fluids that needed replacing. I was pretty adamant about getting new brakes but they said no, drive it around first because there was still a good amount of padding and I wouldn't need brakes for a while still. No upselling, no pushy "you might need this and this and this" like other places, just a clear and concise description of what needs to be done and a checklist of what to look out for in the future. After this experience there are two things I do know - I will probably buy another Benz bc of it's reliability and once it's out of the original factory warranty, I'll take it to SB Autohaus for Service A & B and whatever else needs repair.

I recently took my Mercedes GLC 300 in for a brake pad replacement and battery replacement…read more From the very beginning, customer service was excellent both over the phone and in person. Compared to the dealership, their prices are a great value. I had originally planned to have the work done at the dealership, but after learning about their 20% first-time customer discount, I decided to give them a try. Initially, I only needed my brake pads replaced. However, my car started displaying battery warnings, and both AutoZone and my Mercedes-Benz advisor confirmed that the battery needed to be replaced as well. Since I was already planning to come here for the pads I decided to have both services done here. I dropped my vehicle off around 2:00 PM, and it was ready by 9:00 AM the following morning, which was a very quick turnaround. My only concern came after reviewing the invoice. The total seemed higher than I expected, and after taking a closer look, I realized I had been charged a diagnostic fee for the battery. When I mentioned the warning messages, the staff said they would "check it out." Had I been told they would do a diagnostic to confirm and charge for that, I would have declined it and simply proceeded with the replacement. That said, this experience would not stop me from returning or recommending this shop. The service was professional, the staff was friendly, and the work was completed quickly. My only suggestion is that if you already know exactly what service your vehicle needs, make that very clear upfront so they don't run a diagnostic that is not needed.

Best customer service hands down and that is what sealed the deal. Had a few quotes to remove and…read morereplace thermostat housing and sensor. Some were low, some were super high and Santana just hit the mark all around. Went with Santana Auto Group Service center because Chris talked to me like a human being without upselling me anything extra nor trying to get the most money out of my pockets. He identified the issue, explained in detail what needs to be fixed and gave me a reasonable quote. In the end, Chris gave me comfort that the issue was going to be fixed properly and as expected it was. It is really hard now in days to find an honest, truthful, no hassle, customer-comes-first type of customer service in just any field of work. But rest assure Santana Auto Group Service center is not one them. They earned my time, money, and respect so they are my new go-to auto service shop.

I was searching for a specific car model and year in San Diego with a good price and mileage…read more Before driving to LA, I stopped at a dealership in Chula Vista "by accident," and it turned out to be the best find! They had the exact car I was looking for -- same color, year, make -- but even better: a bigger, nicer model with low miles and a great price. Jorge helped us through the process and made me and my husband feel confident and comfortable about our purchase. I explained my bad credit, but with a large down payment, they worked with me, showed me the interest rates from banks that approved me, and made everything smooth and transparent. They also included a 2-year warranty and assured me that if anything went wrong, I could bring it back and they'd take care of it. The car had a clean record and was well maintained, just as they promised. I'm so glad I ended up "on the wrong side" -- this turned out to be the best purchase of the year. Highly recommend this dealership and Jorge for anyone looking for a great car and excellent service!

SOLID USED CAR DEALER!!!…read more I was in the hunt for a car with manual transmission to teach my youngbloods the art of The Stick Shift. Yup, it's becoming a lost skill, with most new cars not even having an option for driving stick. So before they become extinct, let's drop some knowledge on these Boyz! Now where do I find one?!?! I decided to use CarGurus and AutoTrader phone apps as my primary search options. Looked at and test drove a bunch of options... Hyundai Veloster, Mazda M3, Toyota Matrix, Kia Soul, and Honda Element. Definitely nothing extravagant. Problem with used cars is finding cars with minimal issues. Look for good price but how much work will it need AFTER you buy it?? And used car dealers, are they keen on customer service? Most are not and have definitely met some rude ones during our search too. So our quest took us to ERNIE'S AUTO SALES in Chula Vista, because a car they Listed on CarGurus looked appealing. Being that it would be a bit of a drive for us, we needed to call ahead to get some details. Here, someone actually answered the phone promptly. THANK YOU! We spoke with Mr. Mario over the phone. "How's this? How's that? Blah, blah, blah". Not once once did he sound irritated, very respectful throughout. Told us "this is a good car, 9/10. And I've been in this business a long time!" Well sure enough, he was spot on, when we came to peep things out. Friendly greeting and cordial interaction the whole time. We wanted the car, and Mr. Mario and Mr. Ernie were both reasonable chaps as we worked the details out with them. No after market nonsense added in. Nice thing is that they wanted make sure everything was up to snuff before We drove it off. So we had to come back a few days later. They kept their word on everything they said. There was even a warranty offered with our car and when we found a few issues, the warranty was honored without issue. I COULD NOT BE ANY HAPPIER the way this experience went. Thank you Gentlemen! It was a pleasure! VERY EASY RECOMMENDATION! If they have a car you are interested in, definitely worth your time! ;)

We were sold an absolutely bad car. From the first week we had the car we had major issues. They…read moreattempted to fix the car with bubblegum and glue. Would never again even look at Ernie's car dealership.

I just want to say that the negative comments on yelp don't make sense because I thought the people…read morethat helped me out, which were Chris and Tim, were such a big help! I came to test drive the Hyundai Santa Fe and the Honda CR-V and ended up buying the Honda. Chris was so sweet and patient with me. He also put the car to the side for me for abt week so I could get the money together and most of all he gave me a great deal out the door that I feel I could not beat at any other dealership. Paperwork and all was super easy and quick! Tim was helpful in introducing me to someone that could could install a new touchscreen radio. Overall, a great place to get a great deal. I love my car! Thankyou!

If you are considering purchasing a car here, RUN!…read more Chris seemed like a very honest and sincere person but when the car I purchased began having issues caused by their team overfilling my oil, things changed. At first, he appeared to want to make this right. I purchased this car for around $6,000. Chris said it had likely caused an issue with the turbo and said he would offer us a great price to have it fixed which I greatly appreciated. He even promised if the problem was still present after, he would not charge us. We got the car back and still the check engine light remained on and black smoke was coming out of the exhaust. I nicely spoke to him several times and even offered that I would take half the money back since times are hard for everyone. My father also tried to contact him and BOTH our numbers are now blocked. I have called the shop multiple times and no calls are returned. The last communication I had nearly a month ago was that Chris needed to do payroll and would let me know. We tried to sell the car back to him and he wouldn't take it. So after barely driving (no more commuting with COVID) and owning the vehicle for about 3 months I had to sell it to CarMax for $2,000. I understand buying a used car comes with risks, but this was a clear case of someone taking advantage and taking my money.. Chris, if you would like to make this right, you know how to reach me (just unblock my number) and I would welcome the chance for you to change my mind on your business practices and ethics.

This car dealership definitely delivers…read more..... I have purchase a car here before today I came to look at the bmw grand coupe hopefully make a deal First time buyers ,bankruptcy, credit unions they do it all Not your typical car dealership they are very friendly and honest . Cars are priced well and they guide you every step of the way there a family business have been established since 1991 . Give them call or come in you won't be disappointed best customer service I experienced.

Bought two lemon cars from this company within a week after buying the second it broke down I kept…read moregoing to get the same issue fixed four times until I gave up the issue was never fixed turned in the car and when I came to pick up the new tires I purchased for the car they scratched all four of my band new rims that I had purchased for the car. Then the owner had the nerve to lie and say I did it. I had the car for two months and it spent more time with them getting fixed then me actually driving the car. Every time I get it back within three to four days it would overheat and break down. These people claim to be Christian but take advantage of customers just to make a sale. The car I purchased had major engine issues and kept over heating. Don't trust these people I went to them for help after I have been a loyal customer for many years even though I purchased another vehicle before that had issues as well but I was in need of a vehicle and I got screwed over by them. Think twice before purchasing from them because you might end up with a lemon car like I did!

I bought my used car with Mac D Motors, I am so glad I came here a few years ago. Still 3 years…read moreafter the car is still very reliable. I'd come here if you're a nervous first buyer, they'll help you through the whole financing process and make sure you understand everything. I didn't feel pressured at all.

I got my new car from Mac D Motors and it was an awesome experience.everything was easy and smooth…read moreI'm definitely coming back for more cars here .

I went car shopping with my dad who is in a scooter and after idk 5 or 8 dealerships we were really…read morefeeling fatigiued (mostly me) My dad is very particular .. he was looking for a dealership where the sales people weren't hankering for a sale and being pushy, while also wanting to feel like he was getting a good deal. We came on an evening and found a young man who was very courteous and nice to my dad, and his sales partner was very friendly and asked my dad a ton of questions. Honestly if you really want a sale, be extra nice to handicapped people bc my dad was in a better buying mood. Maybe it was relating to being filipino who knows, i dont know the secret sauce or what my dad was looking for LOL Overall my own experience is based on their treatment of my dad, getting him in a car that was close to the number my dad wanted to pay. We ended up getting a Hyundai Santa Fe (Honestly, spend a little more on some bells and whistles bc I wasn't paying attention and I really wanted the mirror controls where you can program garage opener and gate)

Oh my wow. When I thought it could not get any worse, it absolutely did. My husband purchased a…read moreHyundai as well a few months ago, but he ended up getting it from Tustin (long story short, Dalton didn't have what he wanted at the price point Tustin was able to give). So fast forward it to now there was a mechanical issue with the car and it completely died. We decided to tow it to Dalton since that is where I purchased my car, and wow, yeah, never again. After the car arrived he called to make sure it made it and ask approximately how long will it take for it to be inspected and diagnosed. Answer? We will not get to it for at least 15 business days. I'm sorry what?! Not only that, they told us that they do not have any loaner cars for us to use because they are all taken right now. So today, I just called a different dealership, explained the situation and also mentioned I was looking to go to a new place for my own Hyundai and yes! Right now, I am just happy knowing I will never have to ever go back to Dalton and I will gladly drive a bit further to a place that actually wants our business and wants to help us. Oh and p.s. that new AI answering system is absolutely infuriating.