Took forever to get my order of bereavement cards and personal thank you notes. Called several times and felt like I was getting the run around. Order was taken on notebook paper, so I was nervous to begin with. No order form, no copy for me. Very disinterested service. Would not use again, even though the items turned out fine. read more

They sold me invitations that did not meet USPS standards and required more postage but failed to tell me. The cards were only 1/4 of an inch too large. Really? Does 1/4 of an inch add anything? They should not even sell them this size and when they do there should be something in writing acknowledging that they are out of standard Post Office compliance. My party invitations are being received with postage due notices if they are getting them at all. I mailed them over 3 weeks ago and people still have not received them. read more

Paces Papers is a lovely shop located off of E. Andrews. They have a very wide range of papers, invitations, embossers, stamps and special needs ranging from classic to eclectic. The customer service is as sharp as a tack, and they are able to work with your needs very efficiently. Though I haven't had Paces Papers work on a huge project for me, I did have special thank-you cards and invitations made as a part of the "Deb routine". They were precious, although it's hard to write a legible note on a card that looks like a paper-doll shoe, but needless to say, it was my mother's idea. Still lots of fun to write and receive, I'm sure. Paces Papers is a perfect place to stop & shop, and I typically go here for note-card needs, or gifts for those who like simple, elegant, and useful gifts. We're not talking about a Variety Shop, folks. I had a very great experience with Paces Papers a WEEK before Christmas, trying to get a personalized stamper for my mother. It arrived two days before Christmas like Santa brought it himself. Perfect timing, PP had NO doubt in their mind that it would be there on time. Here's a list of a FEW (out of 30+) vendors, for the vendor-savvy: TAG & CO. Thornwilliow Uniquely Yours Arlene Segal Designs Ar-en Cartier Caspari Vera Wang Crane Dauphine Press Haute Papier Stacy Clair Boyd Louella Press Noteworthy Collections And MORE. Gosh, if you have a hard time keeping the pen away from the pad, you'll go crazy here! read more

Incredible selection of paper products and custom invitations. Jackie has great style and is sure to guide you to the right selection!

I decided that it was time to be a proper lady and get some stationery for myself. Since they had a Scoutmob out, I made the drive out and ended up with some really cute stuff. The sheer amount of STUFF in here is mind-blowing. I don't know how they fit it all in here. While it seems a little unorganized, you also feel like a champion when you dig around for a bit, looking underneath and behind other boxes, and find something really fab. That's how I found my ahhhhdorable Kate Spade "snail mail" stationery! If you get a note from me in the future in an impeccable gold-lined envelope and pull out a card with a snail at the top of it, I got it here, and you should too. I also came home with some lovely lavender scalloped Vera Wang stationery, too. To be honest, the people here weren't super friendly. I get the feeling that the focus here is on larger-scale stuff, like wedding invitations and baby announcements and the like... since I was just looking for some basic thank-you cards and everyday stationery, I wasn't paid much attention. It ended up being fine, since I really just needed to dig around for what I wanted and didn't end up needing help. I am officially addicted to nice stationery. I swear I'm about to start hoarding it, and it is the fault of this darling little store off E. Andrews. Packed to the brim with hard-to-find designers and the most glamorous gift-wrap you'll ever see, it's the perfect place for all of your society-lady needs. read more

We used Paces Papers for our invitations, programs, and [new] stationary for our wedding. Jackie was a dream to work with, providing my mom and me her professional opinions. In the end, everything turned out so lovely. My invitations were just to die for! The programs were incredibly elegant yet simple. And, my stationary is so pretty I hesitate to even write on any of it! Paces was also super accommodating when I couldn't find the stamps that I wanted to use with the invitations - Jackie switched the plain ones I bought and ordered holiday stamps to coordinate with our winter wedding. Also, Jackie didn't hesitate to rush an order so we could keep our deadlines. I will definitely return the next time I need any services they provide and I would recommend them to anyone planning an event (especially a wedding)! Thank you, Jackie!! Melanie read more

I am very sad after my recent visit to this longtime beloved shop that's so convenient. This shop used to have an atmosphere reflecting their demographic. However, with the current state of customer service, the ideal customer isn't going to be sitting down with any of the staff to order custom stationery or invitations. The people who have been chosen to run the store are hostile and are only mindful of one basic element, to make the customer feel uncomfortable. The music is loud and offensive. The attitudes are in your face. They're so focussed on making you "see" them that they're oblivious that they won't have a job when this place goes out of business. read more

NEVER EVER GO HERE. These people are incredibly unorganized and rude. I ordered $3,000 worth of wedding invitations and they still treated me like I was a nuisance. I went in, ordered wedding invites with one girl. She ended up quitting after I placed my order. She submitted the wrong order, so my invites came not as I had placed. After they fixed it, I needed a rush order on some extra insertion cards, which they placed, but then didn't submit them as a rush. So I had to wait an extra 5 days for this order. Every time I called to find out what was going on, the lady who answers the phone is short and has an attitude. They always say they will call back, then NEVER do. This place is completely unprofessional and lacking any common courtesy. And this is the south for God's sake. You're better off going to some generic wedding invitation store than this joke of a stationary facility. read more

I have been shopping at Paces Papers for over 30 years. I guess that means I am older.... I don't even live in Atlanta any more but I still shop there. They do a wonderful job on invitations and stationary. They are definitely my go to place for all things paper!!! read more

In two separate transactions with this Company I have been completely unimpressed. The staff is impossible to get a straight answer from, procrastinating for weeks on returning proofs and returning phone calls. The delays were so great that the Rehearsal DInner invitation did not go out until a week before a destination wedding! They had the proof for over four weeks and did not send it to us for approval. They never sent an invoice for either transaction despite repeated requests. Then, to top it all off, waited THREE MONTHS to charge everything at once, with no notification to us. Over priced and over hyped. Avoid if you value your time, money, and sanity. read more

I have never had such poor customer service in any store in Atlanta. I NEVER write comments, reviews, or take surveys however my experience at Pace Paper has spurred me to advise those who need any kind of specialty order to avoid this business. My order was a simple one, (stationary with my name and return address on the envelope) which i finally cancelled after FIVE AND A HALF weeks. If you need any kind of timely invitation, card, announcement of any kind, please DO NOT use this business. They don't return phone calls or tell you "i didn't get that message". I even stopped by the store after three weeks of placing my order and was told "i'll call you Monday. Never heard back from them. read more

We have had the absolute best experience at Paces Papers by Jackie! Lauren helped us with our daughter's wedding, Rehearsal Dinner, Wedding Brunch, Napkins , stationary and programs. Lauren was beyond helpful and so much fun to deal with over several months. We really appreciated her opinions on our choices. We received many compliments on their work. I highly recommend them and look forward to ordering items in the future. read more

I have never written a review here, or anywhere else for that matter. Though my love for humanity has me tying away. The poorest customer service I have ever experienced. Period. As an old Atlantan, I know good Southern service. Over the Holidays I witnessed other customers also having a hard time getting what they needed done- so mine was not an isolated case.They are in the neighborhood- but it is not worth the all the confusion and trouble. read more