I've had two apartments with PAC properties. I've enjoyed the buildings and the building managers in both of the places I've lived. My issue is with the account manager, Heather. She is EXTREMELY rude. Despite my application stating that I have two pets, they left the pet agreement out of my lease. The day I picked up my keys, I filled out this pet agreement. I'm now getting emails threatening that I'm in a violation of my lease because SHE cannot pay attention to applications and loses paperwork. Frustrated, I called to ask them why I was getting this email when I've already submitted the pet agreement, and instead of helping me like an employee in a customer service based field should, she dismissed what I had to say, did not even attempt to apologize for the disorganization on her part, and talked over me while I tried to ask questions. Despite her being my account manager, I refuse to deal with her again. read more

I met with Jeffrey at the office and we did the application together. Everything checked out and Jeffrey started the paperwork. I am looking forward to a long term tenancy as this apartment is perfect for my family. Thank you Jeffry for making this process feel effortless and positive. read more

You get what you pay for. The customer service is terrible. Resident relations is not kind at all. She is rude. Unkept apartments, cheap labor for maintenance so things are constantly not working. They paint over some things instead of fixing them. My car has been broken into on property. Cockroaches EVERYWHERE. All of the bad reviews are true. read more

This is for 12142 Oxnard Street. Where should I begin? The months of cockroaches? The hot water not working? The slow response time from maintenance? Or maybe Moises from the service team?He's good at his job... NOT. Way to make us feel right at home. You did a great job of retaining us as happy customers. Be proud of the work you are doing. It's changing lives. They charged us cleaning fees when we moved out, even though we cleaned nicely. What about the cigarettes I found in the apartment when I moved in? Didn't seem to care about that. Nice. We also appreciate you raising the cost of the washer and dryer without notice or reason. Makes sense. If you are considering P.A.C. Properties... Don't. Run for your life. Do you like giving your money to bad people and living in squalor with people that do not care about you? Make sure to grab an application with P.A.C. Have I made myself clear yet? These people are sick in the head. DO NOT RENT FROM THESE PEOPLE. NOT WORTH IT. GO FIND SOMEWHERE ELSE. I'll wait for your rebuttal, P.A.C. - spineless fools. read more

I'm not here to bash. The property seemed reasonable considering the price, and they were always kind and professional when speaking with me, but I hope this helps others who might be in a vulnerable position: I applied to this property under the impression I would be able to qualify even though my credit history isn't great. It's not due to my rental history, I've never had any issues with paying rent. In case there's any doubt, a moment of transparency: My credit trouble came from abusive relationships and student debt. Never associated with paying rent or filing for bankruptcy or anything. I've even improved it a lot because I just got a job that pays pretty well, but I know my credit score is not the best. I thought that my new source of income plus a roommate and a cosigner might improve my chances of getting out of a bad place and into a P.A.C Apartment. The reason I thought this might happen was because they offer an option to apply as a cosigner. The application does state that an individual must qualify through a credit check, but I was under the impression that having a cosigner would somehow be calculated into their decision since that's normally how cosigning works. I applied for the apartment I wanted, and told my cosigner and roommate to do the same- their terms stated there would be a decision made after an application was deemed "complete" meaning all parties over 18 years of age submit an application of their own. I indicated on my application that I had anther person applying so I assumed there would be no decision made either way until he submitted his application at the very least. Before my roommate or cosigner even had a chance to apply, I got a denial letter from leasing stating that I didn't qualify due to credit history. Apparently all parties must qualify individually. I'm not sure what the point of having a cosigner option is. Perhaps to help people that have no credit history at all. But other than that, I don't know why they would even offer the option. Either way, no matter the reason: if you're like me and assumed that the entire point of securing a cosigner was because I knew I wouldn't qualify on my own- don't apply. All parties must qualify independently. I couldn't really afford an inquiry on my credit report from them checking as I'm trying to improve my credit score, and especially if they never intended on seriously considering my application despite my cosigner and roommate to begin with. And I would have saved $35. I hope this helps someone save their time and credit score (and $35!) Happy Apartment Hunting! read more

They pick and choose who they want to make exceptions for when it comes to their list of 'requirements'. Read the reviews...and run.

Having just come from a terrible landlord, my girlfriend and I were super impressed with the openness, communication, and honesty that PAC demonstrated during the application process. Jeffrey was particularly helpful in guiding us through the application. We're about a month into our lease, and they're very responsive to all of our emails/maintenance requests. Highly recommend! read more

Just no. Do not live on one of their properties. They let homeless people dig thru the garbage, homeless people bath in the pool and our car has been broken into 3 times in 5 months. Do not live at any of these properties. Just don't. They treat their residents like garbage. Maintenance is terrible and the office staff is rude and uncaring. read more

Let me start with saying I have been a tenant for the last couple years with PAC Properties. Up until recently I have had only positive things to say about the company. Since the 1st of the year there have been a lot of changes- unfortunately all negative changes. After the rain in January I had some major leaks in 3-4 different places. After trying to coordinate with the maintenance hotline and workers it is now almost May and 3 of the 4 spots are fixed. Ha! The other maintenance requests I entered via the website portal have not even been addressed. Several times someone has phoned me to try and schedule a day but then something happens and it is lost to F/U and no one has came and no maintenance has been done. The straw that broke the camels back so to say is when it was 90+ this last weekend in the valley and I discovered my AC doesn't work. Seeing that it was the weekend I knew nothing would be done but I was reassured that a technician would be able to fix the issue Monday from 1-4pm and if not then Tuesday 1-4pm. Monday came- no technician so I phoned and was reassured that the person would be there on Tuesday. Another miss- no technician, no phone call and no AC. So here we sit 8months pregnant and waiting in the heat in the Valley with no AC. Per the ambiguous email that was sent to me yesterday someone will come Friday ( almost a WEEK after I phoned to report the issue). The maintenance hotline is not even physically located in LA- they are outsourced and only route your request to the actual maintenance company with PAC. There is no way to speak directly to anyone that is able to help you. Too many middle men in the new system. Nothing is being fixed in a timely manner- and ontop of this my rent was increased! Ha what a joke. read more

This review references PAC properties Noho House North specifically. I hate to give such a terrible review, as this would have been a 5 just a few years ago, but this place is a dump that I can no longer support. Frequent water interruptions, downed laundry service (down right now), a spa that has been under repair for months, dirty common areas, and increasing rents make this a no-go for anyone that would expect their promised amenities. Understandable if you need to shower before work or wash your clothes occasionally. PAC properties had acquired this property during our tenancy and although the signs were there right from the beginning that the quality of the residence was dwindling, we re-signed our lease and decided that there may be some growing pains. This is not the case and the headaches have gotten worse and worse. PAC properties, in addition to this particular building have really lost good tenants with this lack of performance, as we will never rent with them again. My advice is to look at some of the 5-6 brand new buildings within a block or two and save yourself the headaches that we have had to endure. It will be worth it. read more

I have lived at 14710 Burbank for a long time. There have been a slew of break ins of vehicles in the secured garage over the years (mine twice) that seemed to have stopped. Lots of homeless traffic in the back alley as well as kids smoking dope. Maintenance requests can be spotty. It is expensive to live here for the bare minimum. Like most places in LA. read more

The leasing team has been very helpful during our move and they have been very understanding about all of the problems that come unexpectedly with moves. They've always been very good about replying to emails and answering the phone when I have questions. And I love my apartment! read more

I've asked for security cameras twice this year due to break ins in our "secured" garages and they refuse to add any security measures. Our garage gate is often locked in the open position overnight which PAC does not consider an emergency. In addition, our laundry units have been out of service for over a week with no ETA of when it will be fixed. There is literally caution tape on the laundry room advising risk of electrocution if using the machines. During a heat wave my AC broke and it took over a week for someone to come fix the unit. Meanwhile temperatures in our unit made it uninhabitable. When our kitchen sink overflowed and flooded the kitchen it took days for a response (even though it's an emergency) It took over a month for our dishwasher to be replaced. On numerous occasions I asked for a status update and no one was able to provide a timeline. When I finally demanded speaking with the vendor they advised they never received a request for my unit. Unbelievable I have no problem with the unit itself, or our neighbors, PAC and management do the bare minimum and DO NOTHING to keep residents happy Considering PAC pays for NOTHING and every fee is tenant responsibility I can't imagine they can't afford a $600 security system read more

Horrible experience. Stayed at 14142 Victory Blvd 1. Our parking gate has been broken for 4 months. 2. Washers often break down, leaving 1 for the entire building 3. The water is brown. Leave it running until it clears up before you use it. Took owner 2 years to even address the pipe issues. 4. They had vendors work on plumbing in my unit, and they left a hole in my wall for 2 days. Any creature or human could have came in my house. Owner did nothing about it. 5. The owner Willi Coeler, doesn't care about his residents. Takes forever to fix things. I thought it was just me, but there has been a steady stream of folks leaving for these same issues. Stay somewhere where you are treated right! They don't deserve your money. read more

I applied for an apartment with this company and had a terrible experience. They are very good at giving you false hope and very dishonest when it comes to giving you a response regarding approval. They had me wait an additional day to figure out if I had been approved when Jeffrey already knew it had been rented out the day prior. But instead of telling me they decided to make me wait another day. Also don't bother applying if your credit is low, this year has been very difficult for many including myself. My credit was great at the beginning of the year and unfortunately it has gone down in the recent months due to veterinary expenses. I wrote them a letter explaining that and that I'm a health care worker who works down the street. They still decided to not approve us. (Also considering this is a low income community) This company gives no fucks about people and their struggles and only wants more goddamn money, greedy motherfuckers! read more

Don't, just don't. I so wish I had read the reviews prior to moving in to 11310 Camarillo. You have to pay a non-refundable $400 deposit to secure the apt, before you get all of the financial truth about renting here. When you get to the lease, that's when you get nailed with all the extra BS fees. How is it even legal to charge me the same amount for water and trash (something I have never had to pay for before, native to LA) as everyone else in a one bedroom apartment? I see couples with a dog the size of a small horse, who live in a 1 bedroom, and I am paying the same as them? Complete BS. And then charging an "admin" fee for calculating that. Then, the actual apartment. I knew within a day that I couldn't stay in this place. Built so poorly, the walls, the ceiling, the ceiling lamp shakes whenever the person above walks. And yappy dog around the corner and down the hall, yes, that far, and yet. She leaves him alone all the time and JHC, why should I have to hear that? Even the apartment manager who lives on a different floor and a few units further away hears it. Stomping, shaking, earthquaking every day. If you call to complain, they want you to document it. How do you document what happens every day, 24/7. I would be on the phone and people on the other end hear it. You would think, when the woman and her dog who lived above me (because, again, one hears EVERYTHING) moved out, that PAC would try and insulate things to make it quieter. NOPE. The person who replaced her is even louder. I have lived in places before where there are people overhead, and I have NEVER experienced anything like this. The turnover in this building is like whiplash, no wonder. THEN, they try and take part of my deposit when I moved out for cleaning fees, when I had the place professionally cleaned. Because apparently, I would have been charged for them if I had done it myself. PAC, I really hope your greedy ass gets shut down! read more

I just wrapped up two years at my apartment and I don't have many complaints. Generally the maintenance issues were addressed quite quickly although not always solved the first time. The apartment when I moved in was in decent shape. Just small things like no labeling on the oven (indicators around the dials were rubbed off) and a faulty towel rack. I was never blatantly unhappy with them but also didn't feel like they went above and beyond for anything. Unfortunately when you have animals there aren't too many options for living! read more

I've been living in a P.A.C. property for about eight years, and it's the longest property I've ever lived at to date! Many of my other apartment rentals only lasted a year or so because of a difficult landlord or issues arising that were never repaired. P.A.C. has their own maintenance department that you can submit a request online, which is really helpful. If you see an issue, as long as you report it to the correct department, it's usually taken care of. We got to know some of the maintenance crew and they're always very polite and let us know if there's things we should request to be fixed. Our supplied dish washer malfunction along with the garbage disposal, and they were able to fix within the same week! There has been issues with the apartment, but after a simple request, they've been resolved. From a large amount of water collecting on the patio (which they completed rebuilt), to replacing sliding door tracks, new caulking, and lights. I would recommend them to a friend. read more

I submitted an application to rent an apartment on Coldwater last night. Spoke to Khalil and told him I would drop off the holding money today. When I arrived to the office, Danny regrettably notified me that Khalil had rented the apartment. Danny stated that it was the company's procedure to call me to notify me if another candidate had interest. KHALIL NEVER CALLED ME. I was broken hearted to learn that the apartment was rented out. My 805 credit score was impacted and my credit was ran for nothing. Very bad reflection of the company. Follow procedure Khalil and extend a courtesy call to your prospects before breaking hearts. How will Pac Management correct this disappointment? Stay tuned to find out.... read more

Very quick to answer the call when you want to sign a lease. For everything else, maybe I haven't been lucky in my old building but within my first year, I had 2 ants infestations, a cockroach walking on my face in the middle of the night, the intercom that often has issues, water infiltration, multiple notice for entering the apartment given less than a week prior, exceptional added fees on the rent. I sometimes had to send multiple emails to have things taken care of and I gave up on some others. I don't think any property management will ever be perfect but this is clearly at the level. read more

P.A.C. Covid update. This place is still trash. Water is always off. Maintenance will show up at 8am to hammer and saw and wake everyone up. Off the 25+ workers I've seen since the pandemic started, only 4 of them have worn masks around the complex. None have social distanced from tenants. Work is done cheaply and ineffectively causing many return visits and requests. They continue to show open houses during the pandemic without any staff involved to ensure proper sanitation between viewings. Complex is always in a state of utter disarray. Community tables left filthy. Debris from workers (nuts, bolts, wood scraps) left in the common areas or outside doors. There doesn't seem to be any respect for the tenants that pay rent every month to live here. If you can live literally anywhere else in Los Angeles, I strongly advise it. This is a poorly run company that has only gotten worse over the years. read more

There really needs to be a better maintenanvr repair system. Too many call ins to fix things and not soon enough. Seems like one repair company sent by the property will come in and mess up my patio while working on above apartments balcony but work on the next doors patio and clean it up. No one lives there and now I'm asking for my patio to be cleaned too many times without the issue getting taken care of. They did the same thing when working on bathroom plumbing.. Just leaving stucko everywhere. Maintenace wants a a time slot to come by because the people you call don't have it? Why not just have the schedule for everyone to see (once you get a more organized system for specific properties) and ask me what time and day they should come by... "Not would 8-12 work or 12-4? "..... A lot happens in such ambiguous amount of time slot!! I don't have time to sit around for 4 hrs waiting for them to come just so they can come earlier than the time slot or even later after the time slot (as that's happened). Ridiculous. LA area needs to get with the fucking system... I've noticed since moving here 7 months ago, in general, LA is not upgrading things to current times with many things... I used to be able to pay with a credit card in sacramento, load it do my laundry card but now I have to revert back to coins!! I have never used a coin one... The maintenace is my main problem here though. Too inconvenient and takes too much of my time. read more

PAC Properties - The white is the stuck. This is after I told someone to clean up already.Now the paint is peeling. - Property Management Near Me - Los Angeles, California

Pieces of SH*# Don't rent anything from this horrible company! I have a flood in my apartment right now and the emergency guy tells me to wait till Monday because he is busy or asking from the neighbor above me to not use the kitchen till Monday!!!!! At the office they told me that they don't taking care of it and I will have to wait till Monday as well(the water are coming up from the kitchens sink even without using it) and the most disrespectful thing the shitty secretary did is to hang up the phone when I was asking to talk with a manager(which is not there for some reason till Monday as well). The facebook messenger that I've sent messages to PAC PROPERTIES with shows me that they have read the messages and didn't reply. They are breaking the law by charging 100$ late fee (even for 1day) and not giving you the invoice nor the lost breakdown that leads them to this charge! For now my sink is still filled with water and about to spill on the floor! But it have to wait till Monday. Don't work with them it doesn't worth the stress, money and quality of your life! read more

PAC Properties puts on a good face, but thats basically just to get you into one of their apartments and then after that you basically mean nothing to them. My partner and I have been living at one of their complexes for a little over a year and basically the longer you live their the less they give a crap about you. When you first move in to one of their apartments you're pretty impressed. Wow nice paint, nice "granite" countertops, newish looking fixtures. Anyone whose rented in LA knows an apartment that doesn't look like sh*t is hard to come by out here. But then you start to realize, "oh only half of our electric sockets work", they shut the water off several times a month, the pipes leak, the "new" carpets have stains rising from them. Which brings me to my main gripe about this place. My partner and I keep our apartment immaculate. SO nice in fact if you took the furniture out our place would look brand new... except these damn carpets. They were clearly old and used when we moved in and PAC probably just washed them when their old tenants moved out. We noticed all the other units in our place have since been upgraded to hardwood! Score! So we called PAC all excited and requested hardwood for our apartment, even offering to up our monthly rent. They said they wouldn't do it for old tenants unless we wanted to pay up front $3700....ummmm hahah yeah our sq is like 1000 and the hardwood you're using ain't no imported bamboo ok! So we were bummed about that. One month later PAC posted on their website they had a special to upgrade to hardwood for only $50 more a month! Gee, why didn't I think of that... Oh wait I did! So I called saying I was excited and we wanted to do that. And Michele in the office told me #1. I shouldn't be looking at that site because its for new tenants. (um its your official website) 2. That offer was not for existing tenants. I told them the website was misleading then because it doesn't say for new tenants only, in which she corrected me again saying I wasn't to look at that site. DAMN PAC way to make us feel like the red-headed stepchildren. We've only been paying you rent on time for a year and a half now. The ONLY reason I gave this place 2 stars which was hard to do so, is because there is one maintenance man there that is AWESOME. I wish I could remember his name but he is the nicest, coolest, smartest person by far that works for this company. OH and PAC btw one of you nasty leaking pipes that was repaired with DUCT TAPE in the garage has eaten and corroded the paint of the side of my car. Thanks A Lot! PSS and I know this a super long post but check the site out and tell me if I'm crazy about this hardwood deal http://www.pacapartments.com/news/4/ read more

WORST COMPANY TO DEAL WITH. Their apartments are nice and I enjoyed my time living there. I can't speak too much about management while there as I was out of town most the time. Management afterwards is HORRIBLE. OVER A YEAR after i move out I get an e-mail saying I'm late on rent and getting evicted... Excuse me? I explain I moved over a year ago. They say I didn't and if I don't vacate immediately it's going to evictions. I explain, "Well, since I already moved OVER A YEAR AGO, consider it vacated and yours." I send an e-mail chain showing I had sent 30 days. They try to say it isn't true and that the person in the e-mail Alex Hollander didn't work for them then. Funny, because an ALEX H. has been replying to people on here since BEFORE then. Regardless I explain again, "You said two options, vacate peacefully or it goes to eviction on your record... I said fine, I AM VACATED, THE APARTMENT IS YOURS." Yet I still get e-mails saying I am being evicted, the apartment is still in my name, etc, etc, etc... What the heck do they want me to do?!?!? I DO NOT LIVE THERE. IF MY NAME IS STILL ON SOME LEASE (which I never signed one past Jan 2012) THEN I HAVE GIVEN YOU WRITTEN AUTHORITY NUMEROUS TIMES IN E-MAILS NOW THAT IT IS YOURS DO WITH AS YOU WILL!!! I never expected to get my deposit back after communication STOPPED as soon as I was out of the apartment (deposit was only $600 and having managed in CA before I know we usually take out $500 for cleaning so I didn't expect to see any of it anyways) but I sure as hell didn't expect to have EVICTION PROCEEDINGS filed against me OVER A YEAR LATER!!! Run away from PAC. They're overpriced regardless (which is why I moved OVER A YEAR AGO anyways, nicer place up the street for $100 less and PAC always raises your rent each year). UPDATE: IN REPLY TO ALEX... Wow. More PAC BS. Oct 24th Amanda Racette e-mails me... "We have recieved your rent payment back fr Send om your bank for non-sufficient funds. As this payment was for a 3-Day Notice to Pay or Move out your account has been sent to the attorneys and is in the eviction process for non-payment of the legal notice that was posted on October 14, 2014. There are three options available to you at this time : 1) Vacate voluntarily - give up possession of the apartment immediately. 2) Proceed with the eviction process through the court system. Please let us know as soon as possible which option you would like to do. Amanda Racette Office Manager​" I reply THE SAME DAY saying I haven't lived there in over a year, no clue what is going on but will send stuff showing I haven't lived there in over a year (e-mail chain which they say is fraudulent well what about my changed address at the DMV, new lease etc... I was only on a month to month until 2012 what reason would I POSSIBLY have to lie about moving!?) IN THE MEANTIME, "Regardless, call your apt manager ASAP and find out who the heck has been living there because again, it hasn't been me and if you never signed a new tenant and my notice was lost somewhere then here it is again, I don't live there, the apartment is yours, whatever someone else has in there is NOT mine and (obviously) you have permission to enter the premises and do whatever with whatever is there." CLEARLY giving PAC the rights, going with option 1, "I'm vacated it's yours". Then almost a full week of getting harassed saying "if you don't vacate it's going to eviction"... Ummm, again, I haven't been there in OVER A YEAR and damn near EVERY DAY since Oct 24th I've stressed, I'M VACATED, PROPERTY GIVEN UP VOLUNTARILY, TAKE IT!!! Yet I keep getting threatened with eviction notices for a place I haven't lived in over a year, they can't show ANY checks in that time with MY name on them, etc... I DO NOT LIVE THERE. I HAVE GIVEN YOU PERMISSION FOR ALMOST A WEEK TO CHANGE THE LOCKS AND DO WHATEVER YOU WANT TO DO WITH IT but apparently you are too busy threatening "an eviction on my record" to actually just go and take your apartment back! What am I supposed to do? Show up in a place I haven't lived for over a year, knock on the door and start tossing whomever you have living there?! You've been taking checks from SOMEONE for over a year as this is the FIRST time I've heard ANYTHING from PAC since I signed a lease there in Jan 2011. I only posted on Yelp to stop the harassment of Amanda, period. I have an e-mail chain CC'd to myself and my business's attorney. 100% proof that I cooperated from Oct. 24 with the offer to just "vacate peacefully", I'm gone, again have been for a year, stop the harassment, stop the unfounded legal threats of an eviction with my name, and do your jobs and find out how this has happened. Whomever is squatting kick them out it or rent it to them. I don't care, IT'S NOT MY APARTMENT, here it is on a public forum ONCE AGAIN saying I AM VACATED, I HAVE COMPLIED WITH THE OFFER FROM OCT 24th, your turn to comply... read more

Let's just bein with PAC Properties has to be the worst property management company I have ever had to work with living somewhere. To start, when I arrived to my apt on the 1st of the month to get the keys I walked in and the apt had not been cleaned by any professional. It was so apparent nothing had been cleaned because there was still the previous owners dog hair all over the apt along with dirt everywhere. Mind you, we are in the middle of a pandemic and they did not have a professional cleaner clean the apt before our move in date. We got the runaround with PAC blaming everyone except themselves and I should have know not to move in right then and there. After that, we were able to move in the 4th of the month. Following now being in my apt for over 7 months we have had countless problems and the worst customer service along with horrible vendors that they have sent to fix things in our apt. We even had a vendor come to our apt to fix our bathtub and the vendor told us it would not be fixable and that we would have to have the whole tub replaced. Then, after he left, we talked with PAC they said, oh we will send someone else to take care of the problem, lo and behold they sent the exact same vendor. I truly do wish I could write a positive review for PAC and that is why I decided to give them multiple chances over the past 7 months but unfortunately the problems and customer service has continued to get worse. read more

One of the worst companies I've ever worked with, right up there with Time Warner. Draconian rules that are never explained, constant passive-agressive notes in the mail from the rotating cast of "resident managers" including photos of our supposed transgressions which I found simultaneously hilarious and creepy, like there's someone always hiding in the bushes with a camera. Maintenance was a joke and would only come during the week, even for serious issues that need to be dealt with immediately. When maintenance did show up, they would do the quickest, cheapest, crappiest job possible. At one point they were even trying to bribe residents with $5 Starbucks cards to write positive reviews for them online. As someone who appreciates good coffee, I found this particularly insulting. They could have at least had the good taste to offer Intelligentsia. They even charged me a cleaning fee when we moved out, which would have been reasonable if I hadn't already had the place professionally cleaned from top to bottom. So in the end I'm paying twice to have it cleaned. This is just another part of the scam they're running as a company to nickel and dime the renters of this city. read more

Our building was independently owned until a few months ago. They sold it to PAC properties and it was the worst decision. As a tenant, I had to sign the lease to continue living here but I'm definitely looking elsewhere. Little things have become big things. So much hassle to get some small maintenance done, I had to email them, wait for their phone call and schedule a time when THEY are available. No weekend maintenance, so I had to stay home from work so they can come into the apt. And don't even get me started with some of the building rules. So much red tape. I have never met the building owner and can't even get him on the phone. Before all this, I knew the manager and the owner and both were very personable and responsible. "PAC Properties, corporate and acts like it." read more

Talk about slum lords. I have been in my property for a month now. When we moved in our place was almost unlivable.....now after 30 days of daily email requests to maintenance and sewage water and having to shower at Equinox it has been deemed unlivable by the lawyer I just retained. Mind you, we are in a nice Complex, great part of town, and paying a lot in rent to live here.....I'm hoping to save at one of my fellow Yelpers the headache and stress by leaving this review. Find another property management is place to lease from....these guys are shady paper and their maintenance team apparently doesn't know how to respond to pages, voicemails, emails, you name it. Ruuuuuun! I love how quick they respond to Yelp reviews but Alex has yet to respond to 3 weeks worth of emails. The fact that you take no ownership of yours errors is really disappointing. Please respond to my emails and get off social media, you might have happier tenants sweet spirit! read more

A lot of people are posting and base the rating about the place they lived, rather than the management company. I am reviewing the management company. I rented an apartment with them in Studio City. I felt it was well managed. Whenever we had issues, they responded promptly and repairs were done usually the following day. The woman who we signed our lease with was aloof, but other than that all was well. When we moved out we received our security deposit back within the 21 days as stated (about day 19). They were very reasonable. They just deducted a cleaning fee and $25 for a dining room wall which we painted with chalkboard paint. Now the apartment complex had some serious plumbing issues and our neighbor above us vacuumed at 11pm, but that is another matter. read more

Does not resolve issues for tenants in timely or honorable fashion. You will be sent letters for every little thing and you will be expected to be on time, but they don't provide their maintenance on time. They don't communicate effectively and when you tell them your availability they show up before that time. Smoke filled apartments you cannot breathe in your unit if someone below you is smoking and there is no provision to save you as a non smoker only the smoker gets what they want. read more

DO NOT RENT FROM PAC!!! DO NOT RENT FROM PAC PROPERTIES!!!! PAC DOES NOT GIVE A SHIT ABOUT ITS TENANTS!!!!!! this property is on Whitsett ave in Valley Village From the very beginning we had issues with this management company. from cockroaches to rats to major leaks, broken items and half assed solutions. In the first month my roommates and I sent the over 20 requests and it took us reporting them for PAC to do anything. After a few months of us complaining they told us we could leave with no penalty because they rather have us leave than to fix anything. I have video and photographic evidence to prove all this!!! We had a major leak that ran through the day and the night that tore the ceiling and caused damage to our belongs. It was like opening a faucet from the ceiling in multiple spots. they were charging us a code fee for the gate THAT DID NOT LOCK. My bike was stolen because the gate was left unfixed. my bathtub paint has been chipping and I have been requesting it be repainted but instead they just said the paint is chipping its fine. the bathtub drain plug didn't work from the start and they didn't do anything till we requested and even then they came and put a cheap tacky plastic cover for the train. we had to throw out LOTS food because we found a nest of cockroaches in our kitchen. They told us they couldn't do anything about the cockroaches getting into the building because they're American cockroaches. our sliding glass door to our balcony was band aid and has been finicky. The blinds provided are cheap and kept breaking. The front door would not close properly and the door jams are old and broken and look like they were "fixed" from past. they came and just put three metal plates on the door jam so the door would stay closed rather than replacing the door jam or door. these plates would not hold up if someone were to try to break in. The garage is shared but with respective bays and garage doors, But there are no walls to separate the bays so tenants have gotten items stolen and random people going in and out of our garage. they don't even bother enforcing the garage doors to be closed. Not to mention it is highly over priced and there are gaps in all the windows and doors so the drafts made the house cold. or let the A/C escape in the summer heat. They do not enforce, let alone even HAVE quiet hours so we had noisy neighbors. our upstairs neighbors stomping, dropping heavy things, moving furniture around all hours of the day and night. The next door neighbors dog barking and howling all day and night. NOT EXATURATING ONE BIT!!! WORST EXPERIENCE EVER!!!!!!!! read more

I haven't lived in a PAC managed building for over a year, but they are the reason I moved. I can't speak for everyone's experience. I think when it comes to managing unruly neighbors, you're going to need a great on site manager. Ours was a nice couple. I don't have anything against them. When we moved into the building it was managed by another company. When PAC took over, our rent went up, new owners, fine. But PAC started nickle & diming. We started getting charged for water and trash, but without individual water meters there was no way to differentiate between big water and little water users. Sure, two bedrooms paid more than one bedrooms, but that doesn't give any INCENTIVE to save water. Upon moving out, we were charged for things that we have never been charged for by previous landlords. I won't say you should or shouldn't live in one of their properties. Response times were adequate when issues arose, but do not be surprised if when you move out, your deposit return is significantly less than you anticipated. read more

I'm giving 2 stars because the unit is nice, the building is clean and generally quiet. But, if anything needs to be fixed expect it to take awhile. The water in the shower wouldn't stay warm, so we had to deal with cold showers for 3 months! It took them 6 months to fix a problem in the kitchen. There are two other repairs needed and I've already been waiting a month. They apologize, but still take way too long to get anything done. It's unacceptable. I've never had problems like this at any rental. Any repairs needed were fixed right away. I'm looking forward to the end of our lease! read more

Ok so I currently live at 10645 Valley Spring Lane. I will move as soon as a I can. What a nightmare. I chose this for the location. The water system always has problems. We were just without running water for four days and once earlier in November. So no water, wait you think they would offer a hotel to stay in to shower or rent reduction for costly items such as making us eat out, and buy gallons of water from the store, just to be nice. NO WAY! I had to email them, when I got a response it said the building owner did not want to reimburse us for our inconvenience. I don't have family around here, so I could not shower to go to work! Oh and could not use the bathroom-----Thats gross, unsanitary and ridiculous!!!! They could have cared less, probably because they had to come out of pocket for taking such bad care of the property! Also a few months ago they were fixing something and left nails everywhere. I had to replace two tires on my SUV, Not cheap, so rude unprofessional and disgusting! They make me sick! read more

Honestly DONT waste your time applying. Even if you are suitable to rent. They obviously pick and choose who they want living there I always wanted to rent with this company but no. Scams !! read more

Their replies to feedback are pretty telling. Never trying to understand who/how/what happened, just defending themselves. SO IMPERSONAL. A defensive reply almost one year after the feedback just cements the impression. It wasn't just our agent, it's the culture there. No responsibility taken by this company. GO ELSEWHERE! And describe the kind of service you hope to receive and make whoever you use stand by it! read more

I've lived in various PAC building for almost 5 years now. I used to recommend them to everyone, but in the past year and half they've really gone downhill. I can't remember the last time I spoke with someone polite. They don't seem to care much at all about their tenants anymore. We've had multiple issues in the past year (from termites to leaky ceilings). Every time I have to have conversations with PAC I get rude responses and little concern for what works for my schedule. As people have stated, they are very quick to respond to maintenance requests, but they only do the bare minimum of what's needed to fix the problem, and if you work a regular job it's pretty difficult to schedule anything. They are also really bad at communicating with tenants. We've had multiple issues with losing hot water in the past year, and usually find out when we turn the faucet on and only cold comes out. Any complaints to maintenance gets a sassy response about their office hours and how they just don't have time to tell the people that live in the building. They've raised their prices far beyond what their buildings are worth in our area (NoHo). I would suggest renting from one of the newer buildings in the area that will likely have far fewer problems than the old buildings PAC rents out. read more

These guys were awesome and so helpful! We moved to town in early September, and began apartment hunting. I was directed to PAC by someone with Trulia. I called about a listing and he told me he had just leased it. Then he gave me the number to PAC and said thy could probably help. We told Drew what we needed and where, and that we needed it soon. He sent us to 3 properties that very day, and we picked the first one we saw. That was on a Wednesday and we were signing the lease and moving in by that Saturday! Amazing service. Thanks Alex, Drew, and Jeremy! You guys were terrific! read more

These are literally the most ignorant people I have ever had the displeasure of meeting. Not a single year has gone by where they don't "misplace" or "experience a computer error" with our LA County SCEP fee. Enjoy this email below: Hello Robert, I have researched your email and I am sorry for the mistake in sending you that courtesy letter as your account is both current and also has a current credit of $18.05 from overpayment (double paying the $3.61 SCEP Fee) of past rent payments. Part of the error in your courtesy letter was a computer glitch in our system that has currently been remedied. Please accept our apologies and disregard the courtesy letter sent to you as our records show that your account is current and has the above credit on your accountt currently per your February rent payment received by our company. The courtesy letter has been removed from your file and we hope you have a great day! Thank you, Michael Mallis Resident Relations read more