I received good but not excessive communication from courtesy by email and text on scheduling and…read morearrival time. The technician, Buddy, was professional and friendly, open to explaining things, and did a good job. This was replacing to shower valve cassettes, and one of them was really stuck in there and had to be broken apart to be chipped out and extracted. I was curious, and Buddy didn't mind me watching. He cleaned up the area nicely. The cost was definitely reasonable. I for sure will call courtesy next time I need something and will recommend them to others.

Thank you to your company for the excellent work. Siegfried…read moredemonstrated a very high level of professionalism and delivered outstanding quality. I am very pleased that I chose your company and will certainly use your services again in the future. Thank you!!!!!!

If you are searching for a company that will help your current home problem right now, whatever it…read moreis, YOU CAN STOP AND CALL SMART DRY!!! I was with another company who are making really shady claims and decisions when i looked up on yelp to see if there is anyone else who can help me. And this company is the one who responded and helped me out right away. They went above and beyond... Justin is the most amazing, helpful, responsive, organized and knowledgeable person in this business. He took care of us, guided us through the process and assured us every step of the way... even helped us with home insurance adjustor to get what was really needed, not on just what the insurance will want for us to settle with. I also wanted to commend Steve, our project manager for being honest and patient with the process. There are moments where i know he could have just let things slipped by without me even knowing but he was truthful on all the products and the outcome, he made sure we will be happy now and forever with the kitchen repairs. Also, i wanted to say how professional all the crew that came from start to finish, all were courteous, kind, hardworking and took pride of what they do. I even asked for extra work on some items and they delivered! I cant thank you enough. And will be recommending this company to everyone i know.

I cannot recommend Smart Dry Restoration & Plumbing enough! A good friend of mine recommended…read moreJustin's company, so I already knew he had a great reputation, but seeing the work they did on my parents' bathroom remodel completely blew me away. He took the space to a whole new level. The team was professional, clean, and respectful of my parents' home throughout the entire process. Justin and his team are honest, hardworking, and absolute pros at what they do. My parents are thrilled with their new bathrooms. If you want a contractor you can trust to deliver perfection, call Smart Dry Restoration & Plumbing!

When we were told that we might have white mildew and/or black mold in our attic, we knew that some…read morerestoration companies will "find" mold or mildew even if it's not there. Our search for an honest company led us to West Coast, and we hoped the reviews were true. The good news is, West Coast is as honest as it gets. Askia came out and looked around the attic while I watched from the ladder. First, he showed me that the supposed mildew was some sort of harmless sandy clay-ish material. And the supposed black mold was just "lumber mold", an industry term for "stain fungi"--the common dark streaks in lumber that originate at the sawmill or in the forest, don't weaken the lumber, and are not indications of moisture. Who knew? Well, Askia knew. And he actually spent time convincing me that we didn't need their services. So do I recommend them to you? You betcha! An honest company is a joy to find.

They showed up for a site visit on the same day I listed the project in Yelp. They were able to do…read morethe work right away. When they were done, the owner reviewed the photos and made the staff come back and clean it one more time to remove the remaining black stains. I was satisfied with the remediation work and the additional follow through. The restoration portion of the work was led by another person and that scope of work and estimate wasn't as smooth. It was the same company but different people running the job like it was a separate company. I ended up hiring another contractor that I had worked with me before.

I had an excellent experience working with Stacy from The Bio Clean Team. When I requested service…read morefor trauma clean up from an unexpected passing of a family member, she was extremely ethical, professional, and effective throughout the entire process. She took the time to hear out my situation, and clearly explain everything. She answered all of my questions, and kept me informed every step of the way. Stacy was very transparent about the process and the affordable pricing. I highly recommend Stacy and the Bio Clean Team to anyone looking for reliable and trustworthy service. Thank you guys so much!

They arrived on time as contracted. It was an overwhelming experience as I've never had to use…read morethis kind of service. They had a lot to do as it took 4 days. Everything was cleaned as expected.

Eduardo P & Julio P finished up my bathroom rebuild today. As usual Servpro did an excellent job!…read more The Servpro team is the best!

I paid them the last installment of the exact sum they had requested, noting on the check that it…read moreconstituted final payment. They confirmed it in an email, then cashed the check. But a few weeks later, they began coming at me with another $3300 in additional charges. And despite promises to stick to one contact person, there are now a total of at least seven or eight. Nothing is transparent or consistent. They are also extremely disrespectful in their written correspondence (addressing me by my last name and with no salutation, as if I were under their command in the army, e.g., "Hey, Smith!"). Apparently, this company's billing antics have become legendary in California (see Reddit, even just a glance). Other people have fared worse than I have--at least I managed to get them to complete the work, though now I have to waste time disputing bogus bills.

I had a fantastic experience with Aaron and San Diego Drywall Services. We had a ceiling…read morestep-through caused by a contractor. I contacted Aaron, provided pictures and we set something up. He was on time, professional and did an incredible job in a very short amount of time. When he was done, there was no evidence he was ever there. His communication is well above par and I could not be happier with everything associated with my experience

Aaron was very professional, from start to finish. He was on time and completed the job in a timely…read morefashion and completed it well. Looks like nothing ever happened. He also gave great suggestions on how to blend the new paint, so the finish would be seamless.

I called and spoke to James during our cell phone conversation yesterday on Friday, August 17, 2023…read moreat 5 p.m. James was very honest in speaking with me when I asked him to give me a FREE ESTIMATE over the phone because it will be more cost effective for me and it will save me a lot of my time. James has a soft spoken voice and he was very personable and is a very experienced plumber. James told me he is the owner and he works alone he doesn't have anyone working for him. James is married with children so he is a family man and a very nice person. That is my observation of James when I talked to him yesterday afternoon. James also answered my cell phone call right away after the second ring even though James told me he is in San Diego, CA yesterday working on another plumbing repair job in his customer's house. James company is very busy and he has regular customers. Also James said he wants to save me a lot of money and I was really surprised by his statement, he told me yesterday afternoon, because usually when I have hired some plumbing companies in the past. These companies have been really greedy and they overcharge me for my plumbing repairs that needs to be done on my mom's house. It was a breath of fresh air for me to talk to James the owner of Home Pro Plumbing yesterday because of his Honesty with me. James quotes me the price of $189.00 for his labor in completing the Kitchen Faucet Replacement Service. James advised me to call the Moen Kitchen Faucet Company where this faucet was manufactured and ask if this Moen Company that has a lifetime warranty on all of their parts to explain to Moen this issue with my Moen Faucet leaking now. James told me that Moen will give me the new part for FREE and this Moen Company will ship out this part to me all I have to do is pay for the shipping fee which is a minimum charge and very little like $6.00. I was very happy that James cared enough about me to save me money. James told me that if I make the decision to ask him to buy a New Kitchen Faucet from Lowe's Home Improvement Store or at Home Depot in Oceanside, CA then it will cost me more money for the part and for his labor. James quoted me the price of his labor including this Kitchen Faucet the total cost will be $333.00. I told James that I will let him know what my final decision will be and I am still waiting for another plumbing company will be coming over to my mom's house tomorrow on Saturday, August 19, 2023 between 8 a. m. from 12 p. m. it is a (4 hour window) for all plumbing companies. This plumbing company is from El Cajon, CA. I was very satified with the excellent customer service I received from James the owner during our cell phone conversation yesterday afternoon. I told James I will write a review on Yelp today for this excellent customer service he gave me and also for his honesty on him quoting out these two different prices to me. I appreciate him very much.

Had plumber come out, briefly mentioned it's a flapper fix and said $325. By the time I can look…read moreinto how much the part is ($20) he was already done. It took 2 minutes, which should absolutely not be $305 worth of labor. I never got a chance to sign or really discuss the price or agree to that cost until he was done, and it's not like I can say no I won't pay.

No one wants to go through a disaster at home. I am finding that EMS Restoration helps guide me…read morethrough this process with more ease. The owner Joseph Fiasco is very knowledgeable about the whole process from mitigation through insurance claims. I find him trustworthy and a great advocate with insurance companies. He has a calm demeanor and is very respectful to his customer. My project is not yet complete however I continue to have great confidence that his company will get me through this ordeal and also have a beautiful renovation in the end.

As you read the response from EMS, please keep in mind, we paid them over $30,000 which included a…read morenew roof over our kitchen. Less than 2 years later we are paying over $50,000 to remove the poor work done by EMS and repair our kitchen for leaks in an area that never leaked with the old roof. A new roof should be water tight for more than 2 years. Are you willing to gamble on using EMS?

I experienced a sewer overflow that contaminated nearly half of my home, creating an extremely…read morestressful and overwhelming situation. Two different friends recommended Elite Rooter, and I was very impressed with their professionalism and efficiency. Elite Rooter Plumbing then referred me to Dry Out Republic for the mitigation services. Dry Out Republic's Field Manager, Tyrie, arrived at my property before I did, as I was still returning home from work when the incident occurred. From the very beginning, Tyrie demonstrated exceptional professionalism, expertise, and efficiency. He took charge of the situation immediately, kept me informed throughout every stage of the process, and ensured that everything was handled properly in close communication with his crew. The entire crew was equally impressive. Farid, Lion, Arturo, Edward, and Ross were all professional, courteous, knowledgeable, and highly responsible. Their attention to detail and commitment to doing the job right gave me confidence during a very difficult time. I also had positive experiences with Abdul, who coordinated the original scheduling of the crews, and Marcelia in the billing department. Both were consistently polite, professional, and helpful. Thanks to the outstanding teamwork and customer service provided by everyone at Dry Out Republic, a very stressful situation became much more manageable. I highly recommend Dry Out Republic to anyone in need of mitigation and restoration services. Silvia P. Ramona, CA August 2026

These are my personal views based on my experience after retaining Dry Out Medics for water…read moremitigation work at my property. My claim started in 9/2025 and concluded in 8/2026. I wish I could leave a five-star review, but my experience with Dry Out Medics / Dry Out Republic involved serious operational, billing, and communication issues that made an already stressful situation substantially worse. Based on my experience, I would recommend homeowners research other mitigation companies before retaining this company. If you are already working with Dry Out Medics, my strongest recommendation is to protect yourself by keeping everything in writing. DEMETRIUS LAMPKIN - PROJECT MANAGER - Demetrius personally came to my residence following the water loss and reviewed my Progressive/Homesite insurance policy while sitting in my office. - His primary concern regarding my insurance was my deductible and available coverage. During those discussions, I was verbally told that I would probably even "get money back." - The Work Authorization was presented to me on an iPad while I was dealing with water coming from upstairs to downstairs. I was told that the agreement contained standard "boilerplate" language and that delaying further could potentially result in insurance denying the claim. - I was not provided a copy of the executed Work Authorization after signing it. I also do not recall being advised of a three-day cancellation right. - After the mitigation work was completed, I personally texted Demetrius because Progressive was requesting the final bill. He acknowledged my message. Months then passed while I believed Dry Out Medics was handling the insurance/billing process. DEMO / CONTAINMENT TEAM - Debris was left in common walkways after the work. I ultimately cleaned up after the crew myself. I chose not to turn it into a larger issue at the time because I understand mistakes happen. MAE TAE - ADMINISTRATION - Months after the mitigation work was completed, Mae Tae informed me that Assurant could not locate the claim information being used. This was confusing because Demetrius had personally reviewed my Progressive/Homesite policy at the beginning of the project. MARCEILA COPES - BILLING / COLLECTIONS This was by far the most concerning portion of my experience and the primary reason my opinion of the company deteriorated. - Dry Out Medics began pursuing me personally for approximately $9,000. - I was given the position that the HOA/Farmers claim had been denied and that I was responsible for the balance. I repeatedly requested documentation supporting that conclusion. - When I requested proof of my signed Work Authorization, I was initially sent an unsigned copy. - The Farmers correspondence I subsequently obtained reflected that the claim had been CLOSED pending additional information - not formally DENIED. - That distinction mattered because Progressive had communicated that it needed a formal denial from Farmers before it could reconsider the mitigation claim. - Collection communications continued while the underlying insurance issue remained unresolved. - After communicating with Progressive, Marceila referenced approximately $30,000 previously paid by Progressive and stated in writing, "Since you have received $30,000.00 from your insurance provider, there are sufficient funds to cover this invoice." - Those funds were for the separate flooring/restoration work and had been paid to that contractor. Dry Out's mitigation invoice was a separate matter. - In that same email, Marceila stated, "The HOA has denied the claim." - The email also stated that if a payment arrangement could not be established, Dry Out would have "no option but to pursue alternative methods of collection." - I repeatedly challenged those representations and requested documentation because Progressive had separately communicated that it required an actual denial from Farmers before reconsidering the mitigation claim. - After I formally escalated the matter with the HOA, Marceila later wrote that communication could continue on the main thread to determine where the claim stood and "who will ultimately be responsible for the balance." If responsibility still needed to be determined, that was exactly the point I had been making. THE OUTCOME Farmers ultimately conducted further review and approved payment of the ENTIRE Dry Out Medics invoice. Dry Out Medics received the payment. Dry Out Medics subsequently confirmed in writing that my account was paid in full, reflected a $0.00 balance, that no further amount was due from me, and that the file was officially closed.