I received good but not excessive communication from courtesy by email and text on scheduling and…read morearrival time. The technician, Buddy, was professional and friendly, open to explaining things, and did a good job. This was replacing to shower valve cassettes, and one of them was really stuck in there and had to be broken apart to be chipped out and extracted. I was curious, and Buddy didn't mind me watching. He cleaned up the area nicely. The cost was definitely reasonable. I for sure will call courtesy next time I need something and will recommend them to others.

Used Courtesy Plumbing again recently for water heater maintenance work. Lou came out, was…read moreprofessional, explained everything well and discussed in detail on what things needed to be done. There was no upsell pressure, just straight forward discussions on the costs and the pros and cons of the work, which I appreciate. Lou was efficient, clean and respected the workspace. I only wished that some of the material costs were less expensive but that's not a reflection of the service provided. Would use Courtesy Plumbing again.

If you are searching for a company that will help your current home problem right now, whatever it…read moreis, YOU CAN STOP AND CALL SMART DRY!!! I was with another company who are making really shady claims and decisions when i looked up on yelp to see if there is anyone else who can help me. And this company is the one who responded and helped me out right away. They went above and beyond... Justin is the most amazing, helpful, responsive, organized and knowledgeable person in this business. He took care of us, guided us through the process and assured us every step of the way... even helped us with home insurance adjustor to get what was really needed, not on just what the insurance will want for us to settle with. I also wanted to commend Steve, our project manager for being honest and patient with the process. There are moments where i know he could have just let things slipped by without me even knowing but he was truthful on all the products and the outcome, he made sure we will be happy now and forever with the kitchen repairs. Also, i wanted to say how professional all the crew that came from start to finish, all were courteous, kind, hardworking and took pride of what they do. I even asked for extra work on some items and they delivered! I cant thank you enough. And will be recommending this company to everyone i know.

I cannot recommend Smart Dry Restoration & Plumbing enough! A good friend of mine recommended…read moreJustin's company, so I already knew he had a great reputation, but seeing the work they did on my parents' bathroom remodel completely blew me away. He took the space to a whole new level. The team was professional, clean, and respectful of my parents' home throughout the entire process. Justin and his team are honest, hardworking, and absolute pros at what they do. My parents are thrilled with their new bathrooms. If you want a contractor you can trust to deliver perfection, call Smart Dry Restoration & Plumbing!

When we were told that we might have white mildew and/or black mold in our attic, we knew that some…read morerestoration companies will "find" mold or mildew even if it's not there. Our search for an honest company led us to West Coast, and we hoped the reviews were true. The good news is, West Coast is as honest as it gets. Askia came out and looked around the attic while I watched from the ladder. First, he showed me that the supposed mildew was some sort of harmless sandy clay-ish material. And the supposed black mold was just "lumber mold", an industry term for "stain fungi"--the common dark streaks in lumber that originate at the sawmill or in the forest, don't weaken the lumber, and are not indications of moisture. Who knew? Well, Askia knew. And he actually spent time convincing me that we didn't need their services. So do I recommend them to you? You betcha! An honest company is a joy to find.

They showed up for a site visit on the same day I listed the project in Yelp. They were able to do…read morethe work right away. When they were done, the owner reviewed the photos and made the staff come back and clean it one more time to remove the remaining black stains. I was satisfied with the remediation work and the additional follow through. The restoration portion of the work was led by another person and that scope of work and estimate wasn't as smooth. It was the same company but different people running the job like it was a separate company. I ended up hiring another contractor that I had worked with me before.

I had an excellent experience working with Stacy from The Bio Clean Team. When I requested service…read morefor trauma clean up from an unexpected passing of a family member, she was extremely ethical, professional, and effective throughout the entire process. She took the time to hear out my situation, and clearly explain everything. She answered all of my questions, and kept me informed every step of the way. Stacy was very transparent about the process and the affordable pricing. I highly recommend Stacy and the Bio Clean Team to anyone looking for reliable and trustworthy service. Thank you guys so much!

They arrived on time as contracted. It was an overwhelming experience as I've never had to use…read morethis kind of service. They had a lot to do as it took 4 days. Everything was cleaned as expected.

Eduardo P & Julio P finished up my bathroom rebuild today. As usual Servpro did an excellent job!…read more The Servpro team is the best!

I paid them the last installment of the exact sum they had requested, noting on the check that it…read moreconstituted final payment. They confirmed it in an email, then cashed the check. But a few weeks later, they began coming at me with another $3300 in additional charges. And despite promises to stick to one contact person, there are now a total of at least seven or eight. Nothing is transparent or consistent. They are also extremely disrespectful in their written correspondence (addressing me by my last name and with no salutation, as if I were under their command in the army, e.g., "Hey, Smith!"). Apparently, this company's billing antics have become legendary in California (see Reddit, even just a glance). Other people have fared worse than I have--at least I managed to get them to complete the work, though now I have to waste time disputing bogus bills.

I had a fantastic experience with Aaron and San Diego Drywall Services. We had a ceiling…read morestep-through caused by a contractor. I contacted Aaron, provided pictures and we set something up. He was on time, professional and did an incredible job in a very short amount of time. When he was done, there was no evidence he was ever there. His communication is well above par and I could not be happier with everything associated with my experience

Aaron was very professional, from start to finish. He was on time and completed the job in a timely…read morefashion and completed it well. Looks like nothing ever happened. He also gave great suggestions on how to blend the new paint, so the finish would be seamless.

Had plumber come out, briefly mentioned it's a flapper fix and said $325. By the time I can look…read moreinto how much the part is ($20) he was already done. It took 2 minutes, which should absolutely not be $305 worth of labor. I never got a chance to sign or really discuss the price or agree to that cost until he was done, and it's not like I can say no I won't pay.

I am very happy with choosing Home Pro Plumbing. James was on time, professional completed the job…read moreand exceeded my expectations. I would highly recommend Home Pro Plumbing and would hire them again for any future plumbing issues I might have.

Owner called and spent time on phone explaining what was going on. That was comfortingread more

As you read the response from EMS, please keep in mind, we paid them over $30,000 which included a…read morenew roof over our kitchen. Less than 2 years later we are paying over $50,000 to remove the poor work done by EMS and repair our kitchen for leaks in an area that never leaked with the old roof. A new roof should be water tight for more than 2 years. Are you willing to gamble on using EMS?

These are my personal views based on my experience after retaining Dry Out Medics for water…read moremitigation work at my property. My claim started in 9/2025 and concluded in 8/2026. I wish I could leave a five-star review, but my experience with Dry Out Medics / Dry Out Republic involved serious operational, billing, and communication issues that made an already stressful situation substantially worse. Based on my experience, I would recommend homeowners research other mitigation companies before retaining this company. If you are already working with Dry Out Medics, my strongest recommendation is to protect yourself by keeping everything in writing. DEMETRIUS LAMPKIN - PROJECT MANAGER - Demetrius personally came to my residence following the water loss and reviewed my Progressive/Homesite insurance policy while sitting in my office. - His primary concern regarding my insurance was my deductible and available coverage. During those discussions, I was verbally told that I would probably even "get money back." - The Work Authorization was presented to me on an iPad while I was dealing with water coming from upstairs to downstairs. I was told that the agreement contained standard "boilerplate" language and that delaying further could potentially result in insurance denying the claim. - I was not provided a copy of the executed Work Authorization after signing it. I also do not recall being advised of a three-day cancellation right. - After the mitigation work was completed, I personally texted Demetrius because Progressive was requesting the final bill. He acknowledged my message. Months then passed while I believed Dry Out Medics was handling the insurance/billing process. DEMO / CONTAINMENT TEAM - Debris was left in common walkways after the work. I ultimately cleaned up after the crew myself. I chose not to turn it into a larger issue at the time because I understand mistakes happen. MAE TAE - ADMINISTRATION - Months after the mitigation work was completed, Mae Tae informed me that Assurant could not locate the claim information being used. This was confusing because Demetrius had personally reviewed my Progressive/Homesite policy at the beginning of the project. MARCEILA COPES - BILLING / COLLECTIONS This was by far the most concerning portion of my experience and the primary reason my opinion of the company deteriorated. - Dry Out Medics began pursuing me personally for approximately $9,000. - I was given the position that the HOA/Farmers claim had been denied and that I was responsible for the balance. I repeatedly requested documentation supporting that conclusion. - When I requested proof of my signed Work Authorization, I was initially sent an unsigned copy. - The Farmers correspondence I subsequently obtained reflected that the claim had been CLOSED pending additional information - not formally DENIED. - That distinction mattered because Progressive had communicated that it needed a formal denial from Farmers before it could reconsider the mitigation claim. - Collection communications continued while the underlying insurance issue remained unresolved. - After communicating with Progressive, Marceila referenced approximately $30,000 previously paid by Progressive and stated in writing, "Since you have received $30,000.00 from your insurance provider, there are sufficient funds to cover this invoice." - Those funds were for the separate flooring/restoration work and had been paid to that contractor. Dry Out's mitigation invoice was a separate matter. - In that same email, Marceila stated, "The HOA has denied the claim." - The email also stated that if a payment arrangement could not be established, Dry Out would have "no option but to pursue alternative methods of collection." - I repeatedly challenged those representations and requested documentation because Progressive had separately communicated that it required an actual denial from Farmers before reconsidering the mitigation claim. - After I formally escalated the matter with the HOA, Marceila later wrote that communication could continue on the main thread to determine where the claim stood and "who will ultimately be responsible for the balance." If responsibility still needed to be determined, that was exactly the point I had been making. THE OUTCOME Farmers ultimately conducted further review and approved payment of the ENTIRE Dry Out Medics invoice. Dry Out Medics received the payment. Dry Out Medics subsequently confirmed in writing that my account was paid in full, reflected a $0.00 balance, that no further amount was due from me, and that the file was officially closed.

I'd be very cautious using this company, especially if they were referred by your plumber…read more Mitigation is already one of the most stressful parts of dealing with a flood, and you're often forced to make quick decisions while vulnerable and overwhelmed. In my experience, items were broken with little accountability, and the charges submitted to my insurance were significantly higher than expected, ultimately leading to an investigation. I would strongly recommend reviewing every charge carefully and understanding exactly what you're agreeing to before work begins.