Customer service provided from JD (Juan Diego) was excellent , helpful in every way , gave us all…read morethe information we needed, with a smile ..

I would like to preface this review by explaining that my husband and I have been going to PetSmart…read morefor decades. In 2011, we adopted our beloved cat Ting, and in 2014 we adopted our beautiful Husky Tikka from one of the rescues working with PetSmart in El Segundo. Since then, we have been taking Tikka to be groomed periodically. As you can see from the photos, she's a beautiful, fluffy Siberian Husky. Up until last year we were happy with the groomers at the PetSmart locations frequent. We had one minor issue with a groomer that did not tend to our dog at all, she was sent home not groomed. They had problems with all of the dogs that this one groomer saw. The groomer was let go and the customers were taken care of by the Culver City PetSmart. We have also been growing to the PetSmart in Palm Springs, and we have always had a good experience. Sadly, today we had a horrible experience with the groomer and the Manager. I dropped off my dog at 8:00 AM and was told my dog would be done in 2 1/2 hours, the usual timeframe. I also explained that she had been groomed over a month ago and they tended to her winter coat (early because of the weather), and as always, I added 15 minutes of extra brushing and Oatmeal shampoo. One of the groomers suggested using a fumenator, and both my Husband and I exclaimed NO! You do not use furnimators on Huskys, it damages their coat and they shed the small cut hairs everywhere. That suggestion flew up a red flag for me, but I let it go because we've never had a bad experience at this PetSmart. At 10:30 we did not receive a call as expected, so I called at 11:00. They told me it would be at least another 40 minutes I called it 12 and the groomer said that she was ready to go and that they had to take off a lot of hair which was kind of surprising to me that she would make that statement, and I started to become concerned. When I got there, I was handed a bill with an additional charge for $20.00 for an extra 30 minutes of brushing, which I did not authorize, and I was not called about it, it was just put on the bill. I asked to speak with the manager. The Manager really couldn't care less that the groomers added a charge without authorization and didn't care that it took 4 hours for them to get to me. Instead here response was it was in the normal grooming time frame and "what do you want me to do?" I became afraid for my dog; something was very wrong. I had brushed her last week before she went to the vet and she has her normal spring coat, which protects her from the elements, no mats. The huge pile of dog fur she showed me made me even more afraid. I did not have my dog and could not get her without paying. So, I went up to the front to pay so I could get her and the groomer. While I was waiting for my Joanna said she had a lot of mats and undercoat that she had to brush out. I was getting more and more concerned. Once they brought her out, it was easy to see the bald patches. I was shocked and just wanted to get out of there. This groomer is a complete arrogant ignoramus, I use that term not as an insult but as an accurate description. You will see from the pictures that she pulled out her summer coat, leaving bald patches throughout her body. This groomer, Joanna should never touch another dog for the rest of her life and should be terminated immediately. I have attached photos and a video and I'm contacting the corporate office. I'm furious with what this girl did to my sweet dog. She would have literally had to pull out my dogs fur to create this kind of damage.

Today was my first time bringing my dog in for a grooming. I read so many great reviews at this…read moreparticular petsmart in Palm Desert. Sandy and Sonny welcomed me and my pet with amazing customer service they were so kind . Sandy took care of my baby, sandy was so kind and helpful , making sure I knew what to expect and the deals/promotions for being a customer with them ! When I picked up my baby she looked beautiful , cleaned and so happy !! She enjoyed her self care evening with the ladies at petsmart ! Sandy and Sonny are so nice , I will only take my dog here from here on out ! Thank you Sandy !! See you soon! I also want to point out the front end cashiers . They are amazing and so nice ! I didn't catch one of their names but she had short hair and glasses. She was so cool and kind , making sure I had the app and not missing out on any deals ! Thank you Monterey Pet Smart for a great experience!

The store is fine…read more Im only writing this review today for one reason and that's because the lady at the register with the long dark hair should not be working in customer service. Shes rude. She shouldn't be on the register representing your store.

As a proud dog parent to three energetic furballs, I can confidently say Petco in Yucca Valley is…read moreone of their favorite places--second only to the backyard when treats are involved! Why We Love It Here 1. Services Galore From full-service grooming to vaccination clinics that never charge a visit fee, Petco makes pet care easy and affordable for all our various (and continual) puppy needs. 2. Grooming: Tail Wags Guaranteed The ladies here are pawsome. While GSPs don't need a whole lot of grooming, we see our dogs' fluffier friends leave here tails wagging and owners smiling. 3. Training & Community Whether it's puppy classes or adult obedience, each of our pups--big, medium, and "will-sit-only-if-I'm-snacking" small--has thrived. And it's a comfort knowing they're learning from certified trainers. 4. Lastly, it warms my heart to see their pet adoptions. Knowing that local people are finding their new pals there and that the furry companions are getting a forever-home means the world to me and my children. My only frustation is that the lines can be a little long and it's not always easy to find help, but I try to remind myself that these people are not only caring for the community but also changing lives.

What a great grooming staff at this Petco! My doggy Archy loves Riley! We drive from LA to Joshua…read moreTree for this petco - and love seeing the kittens for adoption :) kind - friendly and reasonable pricing :) Also sometimes they take us as walk ins and that's an added bonus! :)

Our has learned so much at Blue Barn Ranch! Kathi is extremely knowledgeable and truly loves dogs…read more The facility is beautiful, clean and functional. Every interaction we have had at Blue Barn Ranch has been positive and professional. My daughter and I have appreciated all of Kathi's encouragement and support!

Great place, if you're wealthy And have plenty of time to…read moreparticipate in their activities. It's a nice clean place with plenty of equipment to use and people to train or help you train animals you love !!!!!

Great experience! I learned so much about the fish and reptiles. Would recommend 1000%!!read more

I will never step back in to Fish and Fangs again. They over charge people, and they dont change…read moreprices on there fish. He was going to charge me $82.00 for a diamond gobby, 4 turbo snails and 30 crickets. I like wow on you fish tank $19.99 for the diamond gobby, $4.99 each for turbo sales and crickets are $2.00 for a dozen. Should be 46 bucks plus taxs and they have 10% off all the fish. He said we just got the fish in and we didnt have time to change prices. I like so you just making prices up and over charge customers? I see why you guys are losing business. He said he is done here and took everything back and kinda kick us out. Ever since Jordan left this please has gone down hill. I been going there since they first open I brought iguanas, ball python and shit loads of fish. This how they treat the thre customers??? I hope this post stop people going there and just get rob on there prices.

My dogs look beautiful and they took great care with my babies. My babies were happy when I…read more picked them up.

This is an outright lying!!! My dog did not have any Cuts or sores when I brought her in that's…read morepretty sad you have to make lies up to cover yourself there was nothing wrong with my dog when I brought my dog into your shop that happened at your store and I took it to three different other groomers and they said it was a burn from when you groomed her and that's exactly what the vet said

I loved that they had such interesting dog treats that I haven't come across from any other…read moreindependent dog store I've been into. The staff is really sweet and easy to talk to. Very helpful and friendly. I recommend this place for any animal who truly cares about their pet.

My dogs and I discovered rabbit jerky from Hare of the Dog here and they are obsessed!! my golden…read morechild who never barks at me barks until I give her the jerky. I had to come back and purchase 10 more before heading out of town.

Dropped off our GSD for the day while we ventured into the park. He had a great time, Christina was…read moreso lovely and super responsive. Would definitely drop him off again and recommend to others!

Christina was wonderful with my sweet Lola! Lola was so happy when I picked her up. Christina is an…read moreadvocate for animals! She was very accommodating to our schedule and had a pleasant demeanor. Will be coming back when we are back in Joshua Tree.

We took our 8 month Lab for her first pro grooming experience and it went great!…read more Anna was terrific to work with. She was on time with the intake as well as the estimated finish time. Our girl got a wash, de-shedding, nails clipped, ears cleaned and teeth brushed! She came home fresh and clean and can't wait to go back!

I have nothing but PRAISE for this business. Anna was attentive to my fur baby from our first phone…read morecall. Provided me a detailed list of what services she could do, cost, & payment methods. She only allows one dog there at a time - which before you write that off as an inconvenience - she does that for the comfort of her clients, YOUR PET! No sense increasing a pets anxiety putting in a crate for the sake of turning business quicker. Location: OUT OF THIS WORLD adorable pet spa. It's quiet and private allowing my anxious boy to calm down before being pampered. Final thoughts: She truly cares about your pet, keeps notes on what they like and don't like. Yes, much like your doctor keeps a history on you she keeps a history on what type of services your furry friend finds uncomfortable.

I came here with my dad recently who kind of only speaks Spanish. It was so nice to have someone…read morewho spoke Spanish. I didn't catch his name but he was a young man. It's rare sometimes to find businesses or People in this area who are able to communicate with him clearly I really appreciated it!

I ordered a cattle panel and horse panel cost over $380.00 I was able to use my rewards for free…read moredelivery. It was a great moment yesterday. I called around 2 pm to see where the driver was, me lady said he will deliver around 4pm. At 330pm I got a call telling me the trailer was out of service. How do you have my items out for delivery but now your trailer is out of service. This will be the last time I order something to be delivered. I received my order the next day and I wanted to say, the delivery driver was the most polite young man. Thank you for your customer service.