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    P S Dog Training

    5.0 (2 reviews)
    Closed 9:00 am - 7:00 pm

    Services - P S Dog Training

    Private dog training

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    11 years ago

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    PetSmart

    PetSmart

    (118 reviews)

    Customer service provided from JD (Juan Diego) was excellent , helpful in every way , gave us all…read morethe information we needed, with a smile ..

    I would like to preface this review by explaining that my husband and I have been going to PetSmart…read morefor decades. In 2011, we adopted our beloved cat Ting, and in 2014 we adopted our beautiful Husky Tikka from one of the rescues working with PetSmart in El Segundo. Since then, we have been taking Tikka to be groomed periodically. As you can see from the photos, she's a beautiful, fluffy Siberian Husky. Up until last year we were happy with the groomers at the PetSmart locations frequent. We had one minor issue with a groomer that did not tend to our dog at all, she was sent home not groomed. They had problems with all of the dogs that this one groomer saw. The groomer was let go and the customers were taken care of by the Culver City PetSmart. We have also been growing to the PetSmart in Palm Springs, and we have always had a good experience. Sadly, today we had a horrible experience with the groomer and the Manager. I dropped off my dog at 8:00 AM and was told my dog would be done in 2 1/2 hours, the usual timeframe. I also explained that she had been groomed over a month ago and they tended to her winter coat (early because of the weather), and as always, I added 15 minutes of extra brushing and Oatmeal shampoo. One of the groomers suggested using a fumenator, and both my Husband and I exclaimed NO! You do not use furnimators on Huskys, it damages their coat and they shed the small cut hairs everywhere. That suggestion flew up a red flag for me, but I let it go because we've never had a bad experience at this PetSmart. At 10:30 we did not receive a call as expected, so I called at 11:00. They told me it would be at least another 40 minutes I called it 12 and the groomer said that she was ready to go and that they had to take off a lot of hair which was kind of surprising to me that she would make that statement, and I started to become concerned. When I got there, I was handed a bill with an additional charge for $20.00 for an extra 30 minutes of brushing, which I did not authorize, and I was not called about it, it was just put on the bill. I asked to speak with the manager. The Manager really couldn't care less that the groomers added a charge without authorization and didn't care that it took 4 hours for them to get to me. Instead here response was it was in the normal grooming time frame and "what do you want me to do?" I became afraid for my dog; something was very wrong. I had brushed her last week before she went to the vet and she has her normal spring coat, which protects her from the elements, no mats. The huge pile of dog fur she showed me made me even more afraid. I did not have my dog and could not get her without paying. So, I went up to the front to pay so I could get her and the groomer. While I was waiting for my Joanna said she had a lot of mats and undercoat that she had to brush out. I was getting more and more concerned. Once they brought her out, it was easy to see the bald patches. I was shocked and just wanted to get out of there. This groomer is a complete arrogant ignoramus, I use that term not as an insult but as an accurate description. You will see from the pictures that she pulled out her summer coat, leaving bald patches throughout her body. This groomer, Joanna should never touch another dog for the rest of her life and should be terminated immediately. I have attached photos and a video and I'm contacting the corporate office. I'm furious with what this girl did to my sweet dog. She would have literally had to pull out my dogs fur to create this kind of damage.

    Petco

    Petco

    (48 reviews)

    As a proud dog parent to three energetic furballs, I can confidently say Petco in Yucca Valley is…read moreone of their favorite places--second only to the backyard when treats are involved! Why We Love It Here 1. Services Galore From full-service grooming to vaccination clinics that never charge a visit fee, Petco makes pet care easy and affordable for all our various (and continual) puppy needs. 2. Grooming: Tail Wags Guaranteed The ladies here are pawsome. While GSPs don't need a whole lot of grooming, we see our dogs' fluffier friends leave here tails wagging and owners smiling. 3. Training & Community Whether it's puppy classes or adult obedience, each of our pups--big, medium, and "will-sit-only-if-I'm-snacking" small--has thrived. And it's a comfort knowing they're learning from certified trainers. 4. Lastly, it warms my heart to see their pet adoptions. Knowing that local people are finding their new pals there and that the furry companions are getting a forever-home means the world to me and my children. My only frustation is that the lines can be a little long and it's not always easy to find help, but I try to remind myself that these people are not only caring for the community but also changing lives.

    What a great grooming staff at this Petco! My doggy Archy loves Riley! We drive from LA to Joshua…read moreTree for this petco - and love seeing the kittens for adoption :) kind - friendly and reasonable pricing :) Also sometimes they take us as walk ins and that's an added bonus! :)

    P S Dog Training - pet_training - Updated May 2026

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