This is the private message I received from Kathi. I do not entertain threats:
Hi Lisa. I would like to respectfully request that you remove your review of Blue Barn Ranch from Yelp. I would like to provide you with some information that you possibly were not aware of at the time that you posted your negative review. Zoey's intake feeding instructions note her as a "hard keeper" that required supplements. Nicole reduced the amount of supplement that I was to feed by half after receiving her first feed invoice. Zoey was blanketed, often in multiple layers in temps well above 70 degrees on numerous occasions. Both of these things can contribute to weight loss. The method of measuring and estimating a horse's weight and then using a percentage of that measurement to determine the amount of forage a horse needs per day is science based and is the preferred method of our local veterinarian. I will put these facts up in the public comments if the review remains on Yelp. Nicole asked if Zoey could remain at Blue Barn Ranch after she gave notice. That indicates that she did not feel uncomfortable with Zoey's care. Several of the residents of Blue Barn Ranch were upset by your review. I have asked them to please allow me to direct message you prior to them responding to your assumptions of them and their horses on Yelp. The complaints against Penny and Nicole will include self-entitled behavior and disrespectful use of the facility. There will be criticism of training methods. A huge concern and one that everyone mentioned in great detail was that the children were not supervised. This lead to inappropriate play, excessive noise, scaring animals and dangerous situations such as being on the driveway and in the parking area unattended. I hope that you will agree that removing the review is in everyone's best interest. Thank you, Kathi
Kathi,
First of all, I will NOT remove my comments as you are making false and misleading statements. Zoey is indeed a "difficult keeper" but at every other facility we have been at it has not been an issue once we asked that her ration of hay be adjusted. Your method clearly may work for horses that mostly sit in their stalls and do not work. The science is not perfect based on the way you do it. Horses have metabolisms and different levels of activity like people, so therefore their rations often need to be adjusted depending on many other factors other than measuring and estimating a horse's weight and then using a percentage of that measurement to determine the amount forage your feed. The first month she was at your facility we PROVIDED hay for almost the whole month. Then Nicole received a bill that you fed her 2 bags of beet pulp in one month in a filthy dirty feeder that we ended throwing away as you had sole possession of it and never bothered to rinse it out! Then you broke the pump for the oil and NEVER even informed us. Yes, Nicole did request that her beet pulp be reduced as it appeared she was being gouged with the cost and it was ridiculous to go through 2 bags of beet pulp in a month, clearly that was a substitute for the measly amount of hay she was getting. As far as blanketing goes, Zoey is a show horse and has always been under lights which is something your facility did not offer as there is NO electricity to the barn stalls at all which in itself is a safety issue. Therefore she needed to be blanketed and was never overheated. If you felt that she was somehow endangered by being blanketed you certainly never mentioned it or offered to remove the blanket. Perhaps a few of your 4 or 5 boarders get their horses out, but quite frankly you have one that weaves so badly that it has dug a hole in front of its stall. Clearly this horse is not getting the stimulation it needs. With regard to your comments about Penny and Nicole's children you were told specifically that they had kids. Your comment was "oh no problem we had kids we know that they can cry, laugh, holler, etc. as long as they are supervised, we are fine with them." I guess you can have kids out there as long as you put a muzzle on them? In addition, Nicole was asked one time for her to make sure the kids do not yell or laugh loud because you have a neighbor who complained because that neighbor has an anxiety condition. I have been with out there with both Nicole and Penny and so has my husband and both parents supervise the kids, one rides or works a horse while the other adult watches the kids. Also your husband complained about the "young horse" as you clearly aware before they moved the yearling there and it "was not a problem, until it became a problem" Penny was attacked by your husband and Nicole defended her, by pointing that out. Self-entitled behavior, perhaps you can be more specific? Go ahead with your critique of "training methods." I am sure I will find that amusing. By the way Zoey's weight is perfect now with less supplements! read more